I've been a member here for 18 months and the decline is hard to ignore. The sound system has been not working well in the training room for over a month. Multiple members and instructors have complained -- nothing has been done. Instructors say they can't teach properly without working audio, and frankly, they're right. Retention is a serious problem. Not one person from the front desk staff when I joined is still here, including the manager. Two out of five zumba instructors have left, reportedly due to pay that's well below market rate and poor working conditions. Most alarming: I've been told that when an instructor gets injured and needs 6-8 weeks to recover, they're forced to resign rather than being placed on leave -- then told they can reapply later. That's not how you treat people. This place has potential, but until management addresses how it treats its staff and maintains its equipment, I can't recommend it. read more

It's okay. It's relatively clean apart from the stench in some lockers, which is nice. There are areas set up for turf workouts but you'll never be able to use them because they don't discourage people from using the turf to hangout or stretch. There are dedicated stretching areas that typically are vacant while this happens. People frequently use multiple machines with no signage or discouragement from staff despite there literally being 6 people working the front desk right now. Half the lockers in the men's locker room smell so bad that using them will make your clothes stink. When I started my membership they were able to use any barcode you wanted to check in. Then they forced people to use their app which harvests user data (it's in the terms if you read them.) They make you pay $10 for a new barcode even if you had one, just for the privilege of them not selling my your info. Which they no doubt just turn around and still sell anyway. read more

not a health club but a SCAM club. I was literally on my death bed in the hospital after a car accident and needed to cancel my gym membership. I explained my situation and sent documentation of my health issues. The manager Jose Cruz was callin me in the emergency room and telling me he had no choice but to keep charging my card and could not cancel my memberhsip. You can't make this up. I had an IV in my arm and cast on my legs he was asking for credit card info to keep charhing my card when i could no longer use the gym. SICKOS. STAY AWAY. The worst gym experince of my entire life read more

The capital location has to be the worst defined. Not only do they not have as much equipment as other locations but the manager helped me set up my payment and didn't enter it in correctly and I was charged a $23.50 non-refundable fee when I wasn't at fault. I'd cancel my membership if it wasn't for that $100 cancellation fee as well. read more

Defined Fitness Capital Club - Gyms Near Me - Santa Fe, New Mexico

an absolute scam! i signed up for a year membership + never got an email i would be switched to month to month after. they have been charging me ever sine. $388 down the drain. i noticed on the first of may 1st (my membership should have ended in feb. i call to cancel my membership + i'm told they don't do reimbursements. what a scam - praying on people. save your money + get a membership at our local community centers. read more

Not travel Fire/EMS/First Responder friendly, Omar the general manager went straight to asking for the day pass, I understand hitting your bonus at the end of the month. read more

They could clean the equipment and bathrooms frequently and fix the machines frequently because when a machine breaks it takes months for it to get fixed. They also increased membership price for things they don't do for the facility read more

The equipment and facility are good but can be crowded. The personal training program is a bit of a scam. They sell "$99 for three training sessions" but the first session is basically a hard sell (think time-share condos) for more expensive training, the second session is a 'flexibility assessment', and, I suppose, the third is actual training. I didn't get that far and asked for a refund for this bait and switch but they refused. I will be cancelling my membership. read more

They sell you a twelve month contract but be aware it's actually 13 payments because they think 1 year is January through January

I would say that the classes are great. They are great spin class instructors. Their body pump class is good. As for anything outside of your normal membership, I would not pay for anything else The personal training program is terrible They charge way too much. There is an introductory session in which they ask you all the questions and try to hard sell you on $50 per session twice a week, that's $400 a . month. I have had personal training in the past and bought into their intro and the whole time I'm there the Trainer was off in some other world was not paying attention to our session in fact he left for at least a good 10 minutes to go. Talk to somebody and then came back. And addition I really think is I was trying to work out, but they didn't have enough free weights. So the trainer bumped me up by 5 pounds. Which doesn't sound like a lot until you're doing three sets of 15, and you tell the Trainer that it's really not feeling comfortable and they tell you to push through it and of course you do. Because that's what you think you should do. And then you have the kind of pain that is not muscle pain. It is strained muscle. read more

This gym works for me. I come in work out and I leave. I have never had to wait for cardio equipment and there Is enough variety in strength areas to get a good work out in quickly. I use a personal trainer, Brian, and he has helped me get back in shape without injuring myself. read more

Normally I'd give Defined Fitness, Capital Club, a solid 3 or 4 stars, after being a member for 11 months. However, today (Saturday Nov. 30), I had to leave half-way through my workout session because of the crazy-loud music. Saturday's tunes are usually cranked up louder than weekdays, but today's was the worst I've experienced here. In my 10 years in Santa Fe, I've been to 6 different gyms, and none have had music as loud as Defined Fitness, in general -- and I'm partially deaf in 1 ear, ha! -- The Club has other issues as well, but I'll save those for another time -- if I continue my membership into 2025. (Oh -- and yes, there ARE good points about this gym.) read more

Super clean and plenty of equipment for working out. Nice outdoor space for catching a few minutes of some natural vitamin D. Finished off with the hydro massage lounge and dry sauna! Monthly dues reasonable! read more

Nobody cleans the shower walls or the floors. They need to be scrubbed with bleach and soap. They are very dirty. There are traces of moisture, scale, mold and bad smells. The curtains are also dirty. They must do something! read more

See all

A Covid 19 HOTSPOT in the making! I joined this gym and nearly everytime I went I would get in an arguement with one of the other patrons for not wearing a mask. I know this whole Covid-19 thing sucks (for everyone), but they don't/can't enforce their own rules. I quit about a week ago because I decided my health was more important than dealing with a-holes who won't comply. The worst thing is they wouldn't waive the $100 cancellation fee. I will never return. Also, I noticed that the entire staff suddenly switched. I believe they had an outbreak and didn't tell the public. I asked the new manager and he told me that "occasionally they have all their staff switch locations". Go here at your own risk!! read more

im going to start this by saying I'm in the 1 year contract with define and to break it, it will cost $200 ish and I'm seriously considering it. My first issue with this place is it's way too popular for what you get. It seems like the whole town goes here and it makes it so hard to find any equipment. Granted, I do get here around 4:30-5ish because of work but still, my routine is so inconsistent because I simply can't find any of the things I need to workout. Don't even try asking the other gym goers to share because they'll just laugh and put their AirPods back in. Secondly, it seems like nothing works for months on end. The diverging shoulder press machine has been out since late October 2024, we've been down a urinal off and on for about 9 months, the men's sauna has been broken since November of 2024 and countless of other problems that I don't want to get into. I don't know what the problem is but it's either management doesn't care or they can't afford it but it's probably both. If I wanted to pay for mediocre equipment, barely function showers, and lack of a sauna, I would've gone under contract with planet fitness. Thirdly and lastly, there seems to be a weird imbalance of employee engagement. I see maybe a couple of employees busting their ass on the floor and getting things done while the same couple of boys sit on their phones behind the counter. If those hustlers aren't there, nothing is stocked or cleaned. It's horrible. Long story short, if you looking for a positive, uplifting, functioning, and cost effective option for a gym, this place isn't for you. Don't be me and please do your research on different gym options before you're stuck in their contract. read more

Most the crew is amazing and it's a super clean gym with plenty of equipment. My only complaint is the night crew in the kids club. They have made it very clear they don't like toddlers and will call to get them taken home. I have complained to the manager before about this but not much has changed. They are super rude to me and are mean to my toddler. The day crew in the kids club is amazing. The gentleman who runs it is super nice and my child loves them. They are super patient and understanding. My toddler was obviously in distress when they called me and I usually never get called by them. He is always so happy to see the day crew who is there from 8-1400. If you can try to avoid the night crew at the kids club. read more

Consistently clean and the staff are all so kind. The machines are fixed in a reasonable amount of time when broken. Edit: I really wish y'all were open later on the weekends! I don't get off till 7 and I always want to come swim, and it's sad that I can't! But the staff are wonderful and it's so clean, so if this is my only complaint, I'll take it! But I would welcome extended weekend hours :) read more

They continue to charge me after my 1 year membership ended. I physically went in to cancel. They gave me no paperwork and never noted my account despite assuring me my membership would cancel after 12 months was honored. They continue to charge me even though I no longer live in Santa Fe and refuse to refund the money. read more

Ladies locker area and bath are filthy I have addressed this multiple times with Jano the GM Gross Water standing in 1 sink for more than 2 weeks Toilets are not cleaned daily Hand sanitizer and sanitizer wipes dispensers are frequently empty The Silver Sneakers classes are full. Defined does not have enough chairs for balance, small balls, or bands. Many clients have insurance plans that include gym memberships - provided via Medicare. The shortage of equipment/chairs is potentially a dangerous environment. Students have to support themselves by touching the mirrors/walls etc. Students have to sit on the stage with the instructor as there are not enough chairs. Very dissatisfying and disappointed member... read more

If you are looking for a night club right atmosphere this is your spot. There are always a bunch of people hanging around machines in very little clothing. Girls have full hair and makeup on like they are going out. It's essentially like a bar without the alcohol. Once my contract is over I am canceling my membership. I really hate this place. So crowded, you can almost never find parking. Staff doesn't seem knowledgeable and is often on their phones. read more

Love this location the staff are awesome and the place is clean. The pool is a perfect size for some slow laps after a great sweat session!

The gym was either brand new or kept in perfect condition. The machines were all high quality Hoist or Precor machines. Every dumbbell was in its correct marked place. Although I was traveling and only here for four days, everyone from staff to clients treated me with respect and kindness. Plus, the gym was very affordable for guests. Special kudos to Santana who kindly and efficiently processed my membership. If I lived in Santa Fe, I would unquestionably join this gym. read more

I don't come often but when I do stuff is almost always broken. The pool and massage beds were closed yesterday and today the massage bed will be close two more weeks. Seriously!!!! read more

Been coming to this gym for the last 2.5 years and it never fails that the gym equipment breaks I've hurt my self several times In the last 3 months using the equipment Today was the last day I'll be coming in as I have yet hurt my self using the bench's yet again ,shitty customer service ,bad management, over crowded ,smells all the time and the list goes on ... read more

I was in Santa Fe working on a movie all of Oct. 2021, and this gym was down the street from my hotel. All the front staff was great, the assortment of equipment was fantastic. I'm from Los Angeles which is the Fitness capital of the country, and I wish this gym was here. read more

I love this gym. It's clean. the employees are friendly and the equipment is kept up. I can not believe people are complaining.

This is a warning to new members or for those who are thinking of joining. A friend and I joined this club for what we were told was a year. Both of us were led to believe that after that time our memberships would be terminated but instead they were extended for another year without our knowledge or permission. Read the fine print, people; this place is running something in the neighborhood of a scam and shouldn't be trusted.. read more

What a great club! So clean and plenty of machines, weights and classes. Sin (General Manager), Hayley, Brandt and Frida are just wonderful, professional and so knowledgeable. I highly recommend this new facility in Santa Fe. read more

Everything is great here except that they have the worst showers in Santa Fe- 5 minutes to run before getting warm water- low water pressure and zero ventilation in shower room. Otherwise I like working out here. read more

Nice equipment if not broken, rude employees, under trained desk workers don't understand how to deal with upset customers, management allows employees to berate customers in their presence, management is an issue. read more

The general manager discriminated against me today. I've bought day passes here for months. No problem. The day passes fit my schedule and I go to different gyms around town. I pay more than a typical membership going here. Today I ran into the general manager who took my id, took my information, kept plugging a membership, kept questioning me about pretty much everything and when I got ready to pay-then he made up some new policy that they only allow day passes once a month for individuals or I could pay 100 for a short term pass. Or get a full on membership. I payed over 100 here a month ago just in day passes. I guess they don't want my money! I'm never going back. Never had this issue at the Santa Fe spa, mandrills, or anywhere else. I actually recommend those gyms over this one for customer service in general. Santa Fe has issues, but if you are a certain complexion take this as a lesson. read more

Tried to cancel husband's membership after he passed away. At first they told me there was a $100 buy out fee to cancel. The contract clearly states there is NO buy out fee if the member dies. After I pointed this out to them, they agreed to no buy out fee. All I can say is read your contract & beware. read more

They won't give you membership prices over the phone, you have to schedule an appointment with them and visit the facility. Price is an important factor for some. I find this practice to be disrespectful of people's time + counterproductive. read more

I go here for Zumba and yoga. Lots of equipment and space.. I like the relaxation room. John and Brittany are excellent yoga teachers and Elisa and Ellie tear it up on Zumba. read more

My experience with the facility had been excellent. From the friendliness of staff, to the cleanliness of the facility. Everyone is there to workout. I initially used a couple of the trainers, until I got familiar with the equipment and my routine. They were very knowledgeable. I would definitely recommend this facility. read more

Horrible management and corporate is the worst. Doesn't fix anything vut definitely takes our money.

Take your hard earned money elsewhere. If you want to cancel make sure you do it before the blackout window! If you dispute the charge on your credit card they cancel your cancellation and keep charging you and then turn it over to collections. They don't care if you are in financial straights, need to leave town, etc. You pay for employees who don't do anything except talk to each other, look put out when you want to check in. The place is filthy. I looked at a spill on a machine for a year and a half thinking they must clean eventually. Didn't bother to mention it because the Manager is rude and condescending and none of them know how to provide customer service. They oversell memberships, parking is often full and have to wait for any equipment you want to use. I saw a post from the business manager about contacting corporate... How exactly? No phone numbers or emails are public. The app doesn't give you any information about the blackout windows. The employees don't even know how the contests work when I told them it's important I am checked in because the rules say they check attendance (check ins) compared to workouts logged. You can log a workout whether you are there or not. read more

I'm new in town and am intent on joining a gym. I stopped by to take a look and was handed an iPad with a questionnaire wanting all my personal information before I could even take a look at the place. Very invasive I thought. Adios! read more

There is zero parking available. My membership cost me over $100 for three workouts I was able to find parking for. Three other times I circled the parking lot for 20-30 minutes looking for parking with numerous other members. Numerous better options available in Santa Fe. read more