I had a pedicure and nails done today. I am normally very uncomfortable with people working on my…read morefeet, so this was the first time I had my feet worked on. Lily was great and did a wonderful job. I will request her in the future!

Pleased with this place, and always happy with my nail tech's work! Pedicure bowls are covered with…read moreplastic "bags" for each use. Tools are in sealed packages after being cleaned for each customer. I don't see this with the drill bits, but I'm not that picky and have never had an issue. They have alcohol available to purchase and on certain weekdays, you can get a free sugar scrub with your pedi.

First time I've gotten lashes. I was lucky enough to get Crystal. At 60, I was losing my lashes and…read moremy confidence The final product far exceeded my expectations. I appreciated so very much she listened to what I wanted and didn't attempt anything else. I'll def go back to her. The salon was very clean, organized n comfortable. Parking is right outside the door.

I have a Long history with Mitchell's- some AMAZING experiences over the past 8 years and some…read moreTERRIBLE. Recently I had a negative experience, but the manager at West Chester has truly done everything in her power to fix the stylists mistake. I am so thankful for the amazing customer service I have received since. Long story short, I had a stylist over process my hair to the point at which it was falling out. I was devastated, not only did I have to cut off 5 inches of my hair (Instead of the original plan of 2inches) my hair was fried and breaking close to the root. I immediately requested a refund! So I'm sure your wondering why I've chosen to give this location 4 stars. Well, after my experience, one of the managers called me and not only offered me services to fix the damage at no cost, but also created a care package (at no cost) of the full Oribe haircare line to work on fixing the damage! These products are amazing and very expensive and I was so appreciative that she has taken the time to fix a mistake one of her (former) stylists made. Although I'm devastated that my hair experienced such trauma- I'm also so grateful for the management for working with me constantly to bring my hair back to life.

I previously came to this location about every eight weeks and decided last time to stop doing so…read more I tried for many months and thought they might start listening to the way I liked my hair to be cut. It's a short cut, nothing difficult for other salons where I used to live. Basically they put the blame on everybody but themselves. I don't think there's any accountability for training and techniques you would think they would have. I am guessing it is poorly managed since accountability is not up on their list. Don't ask for anything to be different next time you go since receiving any feedback is unheard of it seems. I wish them well but remember, at that location....The customer is always wrong.

Great salon experience from beginning to end! I made an appointment online from their website for…read morehighlights. Upon arrival in store, I was greeted promptly and given a bottle of water by the owner. Afterwards, my stylist, Kiarra, took great care of me and did a wonderful job on the highlights in my hair! The color was matched perfectly to the reference pic I showed her. She was super gentle and detailed throughout all stages. Also, since I'm a perfectionist she helped me with some touch ups and was very thorough in helping catch any places that needed additional fixing. I love that she was super empathetic and understanding about getting every single hair detail just right until I was satisfied (I've definitely noticed other stylists in the past seeming annoyed about fixing up and redoing an area)! They were also able to accommodate me after work same day and gave me some recommendations on products and extensions! Really loved coming here! The staff are wonderful and welcoming, but definitely shout out to Kiarra for her awesome service and passion!

You must be a lunatic to go to this stupid salon! Dusty, dusty and dusty. Not impressed at all…read morewith the services they offer, and would not recommend them at all!

Great! My nail tech, Can, is terrific!!! Always ready to please and remembers what I like and…read moredon't like!

It's been awhile since I've been to aura and for good reason, the last time I got a pedicure here -…read morethey were not even busy but were rushing. The polish on my toes was not even and a lot of missed areas. Polish did not last long. It was over $100 with tax and tip but only lasted a week. Horrible experience.

My first time getting waxing and threading. Savitri was very knowledgeable and professional. She…read morealso offers facials. Would definitely recommend her.

From the owner: Best brows threading and waxing in this area. Body waxing is very cheap. read more