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    DeKalb Body Shop & Collision

    4.6 (8 reviews)
    Closed 8:00 am - 6:00 pm

    Services - DeKalb Body Shop & Collision

    Auto body restoration

    Bumper repair

    Dent removal

    DeKalb Body Shop & Collision Photos

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    Cardinal Glass Company

    Cardinal Glass Company

    1.0
    (1 review)

    DISCLAIMER: I did not receive their services, so this is ONLY a customer service review…read more I contacted the company recently as they advertise other services in addition to automotive glass, including bathroom mirrors. I called the separate phone number listed for these services for some more info as my grandma needs a new bathroom mirror, and I encountered one of the rudest sales people I have ever spoken with. I knew the dimensions of the mirror, but wasn't familiar with the process i.e. whether we have to bring the mirror ourselves and they cut it or if there were pieces already cut. I also wasn't familiar with edging and thickness, but instead of offering examples or saying the thickness of most mirrors, the saleswoman was mocking and sounded angry. I was frank that I didn't know much about mirrors but she continued with her rudeness in response to my legitimate questions and acted like I was a complete idiot. I wasn't eating up a lot of time with extensive questions as the whole call was only a couple of minutes, and was polite the whole time despite her impoliteness. I work in customer service myself for an industry where people call and don't know exactly what they want and I know that can be frustrating sometimes, but I always maintain a professional and helpful attitude. I'm just happy I called and dealt with this employee instead of my grandma. In the long run, they had exactly what we needed but the experience turned me off so much that they lost the business for a $120 mirror. I'd rather go with someone else who values their customers and knows a thing or two about customer service.

    DeKalb Body Shop & Collision - bodyshops - Updated July 2026

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