I would highly recommend DeKalb Sycamore Cadillac. It was a great experience. We bought a 2025 Cadillac XT5 and Nick was great. He explained the operation of the vehicle after we took it for a test drive. He explained the whole process. This was the 2nd vehicle we purchased from Nick. Again if you want a great experience and great service, go to Dekalb Sycamore Cadillac. read more

Chuck Gasso provided such an amazing experience buying a car that I give him five stars and definitely recommend him to anyone looking for a new or used car in the area! I drove from Iowa a couple hours and I'm glad I did. From the time I got there two weeks ago to now has been nothing but making sure I'm happy. Hands-down the best experience I've ever had buying a car. Thank you, Chuck! I'll see you for my next car purchase. read more

Brought my perfectly good 2018 diesel truck in for routine service. Drove it home 5 miles. Next day wife starts the truck and the message directs her to shut engine off due to low oil pressure. Ten quarts of oil spewed all over my driveway. I inspected the oil plug and the oil filter. Oil filter had oil on it. Got vehicle towed back to dealer. Service manager eventually had problem fixed but insisted they did nothing wrong. Told me he would clean up the mess. But that never happened. To their credit, they didn't charge me for the second oil change or the tow. read more

DeKalb Sycamore Cadillac - Leaked oil - Auto Repair Near Me - Sycamore, Illinois

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Excellent auto service the place Here is spotless At the waiting area and the restrooms Too I brought my Kia here because Kia is so far away and you always need an appointment here at Chevrolet they have walk ins to oil changes I recommend to come very early no need to wait a lot if you come before or during lunch will be an hour and half wait I love the fact the did a car wash tap off windshield fluid plus they removed the antenna and plugged it back in after car wash Yes was very happy with the work read more

Like others I'm now seeing in reviews, they are selling used vehicles that have major issues and not disclosing them. The mechanics either fail to identify the correct problem or they know the problem, tell you something different and get the vehicle out the door past the "return" date. They offer no solution other than you pay to fix the problem, even when you pointed out a problem in the first couple days of purchase. I had to have my vehicle repaired 3 times in four months of owning it and the 4th issue they washed their hands of it. Should have bought the extended warranty is their thought, instead of they just doing their job and fixing the vehicle before selling it to you. Avoid them and buy elsewhere. read more

I went in last Monday in need of replacing my current vehicle. I was introduced to Chuck as my sales person and I have say BEST experience EVER! No attempt to upsell me. No smoke blown up my tail end. Complete opposite of every sales person I've ever worked with! Kind, courteous, and took the time to show me all the features of my new ride, plus instructions to contact him if I need help! John was the finance person and he was great too. Gave me multiple options of extended warranties (which I asked for, was not pressured into the add on), no pressure to pick a specific one, and took care of everything efficiently. As a woman I've had more than enough times where I felt talked down to when car shopping and there was none of that. I've always been pleased with the service department (Rich is awesome!) so it's great to find sales to be equally as great! If you're looking for a vehicle, ask for Chuck, please let him know you saw my review, and enjoy a non-vomit inducing vehicle buying experience! read more

DeKalb Sycamore Cadillac - Auto Repair Near Me - Sycamore, Illinois

Made an appointment for an oil change. I was early. They did not have my car in to start the oil change until the next appointment on the schedule. Last time I will be coming here for an oil change. Other places are much much quicker and cheaper. read more

I had a good experience overall at DeKalb purchasing a used vehicle. The only downside was the car needed new tires pretty much immediately after I purchased it. The salesperson told me they replace the tires if they are more than 50% worn...they were def more than 50% worn. I should have fought it but I didn't and regret it. Nice people though, which is not the experience I have had at other dealerships, so I guess you win some you lose some. read more

Scamming people out of money by selling trucks with known mechanical issues then not honoring the warranty that was provided after issues came up not even a month after purchasing. Completely horrible way of doing business, told me sorry we can charge you $600 for a diagnostic fee just to look and see what the issue is and not actually fix anything. I'd rather walk everywhere than buy any vehicle from them ever again read more

This place has been nothing but good to me!!! Great customer service! I have sent all my friends over to them, I get all my services , and I have three cars...they vacuum out my car and run it through the car wash they bring it inside... The quick lube also takes care of me they always get me in and out read more

Left my car to get serviced worst experience ever! I had a scheduled appointment made by Brandon For Saturday as I work during the week, when I called spoke to Tommy they couldn't find my car, then he finally finds says no work was done as Brandon didn't open a service order, and the wheel alignment machine was not there. I asked Tommy what are you going to do as this was Chevy's error, I asked them to cover me with a rental on them as they made a HUGE MISTAKE, and Tommy said no the Manager would not do that. I have been going here for years and this is the second time I've had an issue but this one is the worst I've had with DeKalb Chevy. I'm very disappointed with the customer service I received. I guess I'll be going elsewhere to get serviced now. read more

Very positive support in searching for a pre-owned vehicle. Ryan even offered to run Carfax on other vehicles I might find from other sources. Dustin was very friendless and easy to talk with and provided options to meet my expectations without any pressure. I bought my pre-owned 2021 GMC from DeKalb Sycamore Chevy Cadillac GMC Buick, because they offer excellent service, fair pricing and a fair value on my trade-in. This was the easiest dealership purchase experience I have ever had. read more

11 minutes ago I cannot say enough good things about this dealership. After a disastrous visit to another nearby dealership I came to DeKalb Sycamore Chevrolet. I had always been faithful to the Chevy brand and my car with 250,000 miles was on deaths door. Cassie jumped through whatever hoop she could to make sure I had the most positive visit and experience. I bought my new Trax yesterday I still can't believe it. I keep looking out my door smiling at it in my driveway. You have a faithful customer for life. Thank you Dekalb Sycamore Chevrolet! read more

The salesman was very nice and engaging. Once we made an offer on a Denali the manager became involved. We found him horrible snd dishonest. They sold the car after an agreed deal. I would not go back as the GM was just as dishonest. read more

I really should give them no stars. Lied about everyting about the car I purchased. Deal with them at your own risk. Never fixed anything that was promised to be fixed and broke more things that they supposedly repaired. read more

I booked an appointment online for an oil change and tire rotation for my 2017 Mercedes and was quoted a price, specifically for my vehicle. Upon completion of the service I was charged TWICE the price and told that the online quoted price came from GM , not the dealership and that I should have called to confirm the quote...They refused to negotiate the price. To top it off, they did NOT even do the tire rotation as requested, even tho they called me prior to completing the appointment to see if I wanted to BUY new tires--So I had to wait an additional 45 minutes for them to rotate the tires! Fiasco from the beginning!! In my opinion, even one star is too many... read more

Just hands down the best auto purchase experience I have had in 35 years of buying cars. From the first contact through the sale, honest, transparent, careful sales. Listened to my concerns and did what I asked with regard to preferred lenders. No crazy GM contract violating mark-ups over MSRP...the real deal. I''ll be back to purchase my next upgrade as well. Strongly encourage you to check out the great staff and customer service. BTW its clean, spotless...really wonderful. Kids loved the soda and popcorn too. read more

I was very pleased with Steve who was my salesman. He was not too pushy but very helpful and patient while I drove a few different trucks. I was surprised they actually gave me slightly more than I owed on my trade in. Overall very happy with the experience there. read more

DeKalb Sycamore Cadillac - Auto Repair Near Me - Sycamore, Illinois

We are looking to purchase an Acadia and I e-mailed before coming in to see what the numbers might be. I spoke with Darion and was given a monthly payment amount that was exactly what we were looking for. We scheduled a babysitter and came in on Saturday. We drove the Acadia and then sat down to discuss the numbers. The payment came back $153 more than the number originally discussed. Unfortunately, I believe we were given the original number to get us in the door. I realize car dealers aren't exactly known for being upfront and honest, but I honestly believed we were going to walk out with a new vehicle that day and now I'm sorry I wasted my time there. I hope you learn from my mistake and don't waste your time here either. After returning home on Saturday, I called back to the dealership and asked to speak with Steve, the finance manager to go over the numbers to see exactly where the mistake was made. He was excellent. We discussed all of the numbers and he even stated that he had no idea how we were given the original price. This confirmed to me that we were lied to because the original dealer wanted us to come in. Disappointing. read more

I recently had my Cadillac in here for a recall. I have a "V" series Cadillac so I wanted a better dealership than what I had experienced at Patrick in Schaumburg. Looking around, all reviews for Heritage in Lombard, and Naperville Cadillac weren't reassuring me either. So I looked outside my local area and found Dekalb Chevy/Cadillac/GMC. Motor Werks in Barrington was also on the good list. Anyway, the recall in question is pretty simple, a fuel pump relay and harness. Problem is, getting to it. It required exhaust removal, driveshaft removal, and dropping of the rear cradle/sub-frame and suspension to lower the tank to get to the fuel pump. Roughly a 4 hour job when everything goes according to plan. Problem is, that didn't happen! To remove the exhaust, GM engineers didn't put a flange later down the exhaust (like they do on other vehicles), to facilitate quick and easy removals. The exhaust is all one piece that only bolts to the exhaust manifold flange. This is where problems came on mine. Due to age (the car is ~9 years old), with moderate mileage, on a high temp part, bolts just don't come undone. That was the case here. Well, actually, they did come "undone"... The studs snapped on the passenger side manifold. To add complexity to the matter, these weren't standard GM exhaust studs and were specific to my LC3 engine. So those had to be special ordered from GM. Then of course the fiasco to get the busted ones out... All in all, a 4 hour job took ~2.5 days. I was almost about to do this whole recall myself as I used to be a GM tech, but I'm almost glad I didn't as I had enough of this type of thing then. On my own time, in my garage, this would've taken a week to do... But Brandon, my service advisor was great (can't say enough nice things about him), and they handled it without issue, other than the frustration of having a lift tied up with a 4,200 paper weight. He may not want to hear this, but any local "V" series owners needing this recall, I will gladly send to him. I'm also very particular about my car(s). This one never sees rain, snow, etc... So he (Brandon), was understanding and gracious enough to leave it inside before and after service. read more

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Would not negotiate - waste of time - would never return to again. When my car broke down irreparably, I needed to replace it quickly. I made a list of potentially suitable cars from online listings, and drove around to see them. I actually had high hopes for the Corolla at DeKalb Auto Sales because I rather like Toyotas. I showed the salespaerson the listing, I was shown the Corolla, and as customary I took it on my test drive to the mechanic so I could get an inspection to learn what work was needed and how much the thing was really worth (I recommend anyone buying a car do this - some places like Goodyear and AAMCO offer free inspections). So I went back to the dealer with my list of repairs needed and told him what prices that I would be willing to pay for the car on the condition of those repairs being performed or not performed. And the guy tells me that they don't negotiate at his dealership. I didn't even know what to say. I can't imagine ever paying sticker price for a car, and I'm appalled that a dealership would expect it's customers to do that. I wouldn't have even looked at the car if I knew that the sticker price was not a starting price for negotiation, but the actual price for the vehicle. I cannot recommend this car dealer to anybody. I bought a lovely Cavalier from a dealer who was willing to work with me, and it has served me well. read more

My boyfriend and I came in to buy an As Is car and the service we recieved was great. The salesman was very honest about what we were getting, he let us drive a couple of choices around the block. We were in no way pushed to buy a car, but that day we found a great As Is car with low-end milage and no problems, except for the locks being corroded but that was an easy, cheap fix, for an incredible price. I recommend this place to anybody who does not want to feel pressured in buying a new or used car. The salespeople are very professional, casual, and friendly to everybody. read more

I scheduled an appointment via Internet and showed up exactly on time. Sat Jan 20 at 915am. I was looking at a used corvette. This dealership is almost 1.5 hrs away from my home. I was greeted promptly upon walking in and guided to a salesman named Dan. He was very pleasant and in no way is my rating based on Dan. He was 5/5 stars. After Dan and I talked for a minute, we went to take a look at the corvette. I asked if it's okay if Dan can test drive the car for me since I'm not the best manual driver, he said it was no problem. 3 minutes later the manager comes out and says we cannot test drive because it's not at least 40 degrees outside. It was 38degrees!!!!!!! He was dead serious. Apparently you can't test drive sports cars below 40 degrees. IT WOULD HAVE BEEN NICE TO KNOW THIS WHEN I SCHEDULED THE APPOINTMENT BEFORE COMING TO LOOK AT THE CAR. I find it extremely hard to believe they don't test drive sports cars in less than 40 degree whether. How do you expect to sell camaros, corvettes, Chevy SS and other performance chevys for about half the year in Chicago? Crazy thing, I didn't even care to test drive it myself. I asked the salesman to! I was NOT looking for a joyride. I'm not that kind of guy. Classic dealership games. I was stereotyped 100%. Yes, I'm younger looking and I walked in with denim and a workout sweater. But, I was a ready, willing and able buyer. I felt so disrespected (by managers, not by Dan). Unbelievable experience. Avoid them. read more

I work out of town, so it's a bit hard for me to get to this dealership before the service department closes at 6pm. But I came by last Thursday 2/25 and arrived at 5:35. The guys came out and said it was no problem to fit me in, even though it would be after 6pm before my car would be finished since there was a car ahead of me that they just started. I told them that I felt bad for making them stay late, but they persisted it wasn't an issue. So I left my keys and went inside to say hello to Dan Paul, who is the one that sold me my car. One of the service guys stepped out to find me and showed me that a critter had set up a home in my air filter! So gross! He wanted to get my permission to replace it and I gave them the green light to do so. My experience was fantastic as always and I was very satisfied when I left. Thank you!!! read more

DeKalb Sycamore Cadillac - The critters house in my filter! - Auto Repair Near Me - Sycamore, Illinois

Had stabilitrac and abs light come on ,on my Wife's SRX. Took it to the DeKalb Cadillac and asked them to do the recall on Toe link and fix stabilitrac. Didn't have anyone to go back with me to pick it up so I took my trailer to pick it up. Parked the trailer at Menards next door . When I pulled it around the ABS light was on. I called the guy out to look at it and he says "well,looks like you are going to have to get ABS fixed". I told him that the light wasn't on when I brought it in. He didn't seem to care. Took the car home and ran a scan on it. 0045 rear WS sensor. When I took the bearing off it had metal shavings and a large clump of grease stuck between the sensor ring and the sensor and it tore a piece of the ring off. I look above the axle and see that they had to take some other suspension bolts off and that's where the metal came from. They had to take the cover off the transmission to fix the stabilitrac and left 2 bolts loose when they reassembled it (1 bolt was 6 turns out). Checked the trans with zero miles on it since the repair (they also replaced 2 transmission lines $510.84) and it was a quart low. They checked the brakes and suggested I get that done also. When asked how much pad was left,I was told 50%. When I got it home I pulled the front brakes and found 1 pad with only 80 Thousands pad left (not safe or acceptable. I have pictures for proof and I am in contact with Cadillac (not the dealership) right now. I am $2010.04 Out of pocket (not warrantee ) and Trying to see if I can get some of my money refunded for this mess that I had to make right myself. I will be sure to post the outcome on here. Thanks for reading,,,,Stay Away,,,Far,, Far Away !!! read more

Very pleasant experience. Called to see if they had an antenna part since mine got taken out of my car in a local car wash. They took me right in, helped me out and offered a courtesy car. Highly recommend their service. Mike helped me out and offered fair pricing. read more

Had to contact GM/Chevy directly to reschedule an appointment since the people at the dealer are f*cking morons. Unfortunately this is my closet Cadillac dealer, and I required warranty work. They took my car in, shuttle driver dropped me off and forgot to pick me back up. These d*ckheads didn't even call me to tell me my car was done. Just gave me a time quote of 2-3 hours. I waited nearly 4, still no call. I showed up and asked if its ready and the idiot advisor replied "sure isss". Asshat. I was nearly late for work. No courtesy wash this time either, 0 for 2 read more

The Sycamore Dekalb Chevrolet dealership has had my car for 3 weeks now and was able to recreate my issue. They feel they found the problem and are tending to the problem. Hoping it will be fixed. read more

Be careful when buying or shopping with these people!!!!! I called and wanted my mother in-laws remote starter fixed. The price they quoted me was $125 plus a $20 "programing fee"!! I called other dealerships and they had cheaper prices and said GM won't let them charge for PROGRAMING!!!! We called the other day about a lift van for our disabled relative the person that answered the call sounded like we were wasting her time and said they didn't have any. It was too short of a time to know she didn't check the inventory!!! All the prices they post on websites are overpriced so that when you come in and they take $1000 off the price you think your getting a "good deal"!! Think again!!!! read more

We bought our Silverado here last year and had an exceptional experience. Five stars for the salesman, Chuck, and overall buying experience. The one star here represents more recent poor experience with the service department. I had the opportunity to talk to a lot of family and friends over the holiday weekend to get more perspective. Everyone was equally aghast at how this service experience rolled out: My 2015 Cruze has been leaking something that looks like motor oil under the right front part of the engine (spots in the garage and driveway were the evidence I had). I took it to the dealership, they replaced the inlet tube and oil cooler ($1,100). In the meantime, I cleaned the garage and driveway of oil spots. After the "repair," the Cruze sat in the driveway over the weekend. Monday morning, there was an identical spot in the same location on the driveway. I drove the car to work, put a piece of cardboard under it and, yes, the same spot appeared. So, I took it back to the dealership. They wanted to charge me for a rental because they didn't have a loaner, I was pretty mad. I got that resolved. They had my car for a few days, I stopped in to see what was going on (because no one called me back), and I was told they put die in the oil and cannot identify the leak (why didn't they do that the first time?). They now believe it is a transmission fluid leak, but need another $1,100 to take it apart (not including parts/materials) to find the leak. I brought the car home and will take it to a reputable mechanic. I also heard through the grapevine from someone who was formerly employed here, the shop has a bonus/commission structure. That will give you a warm and fuzzy feeling about how they spend your money. Two words: Stay away. read more

Just left second message about turning in my lease car. After a week I think somebody would call me. I was thinking about a new lease with them but........ It is the little things. read more

Jason Arwood, one of the Service Manager's really helped me out! He first looked at my older Buick Regal and gave me a detailed report of the issues, and explained what needed to be fixed first and why. Then when there was an issue and it was taking longer, he offered to get me a loaner car to use. Great service and very knowledgeable staff. I will definitely be bringing my car back! read more

Highly recommend! We had 2 vehicles damaged by hail. Happy with everything from scheduling & prompt service to excellent customer service & spotless vehicles upon pickup. read more

No pressure sales. Fair price. I test drove the car. My husband did and then we took it to our mechanic for an inspection. All checked out. The process was simple and we will be back. Our sales person was Carmen and she was very considerate of our time. Listened to our questions and had answers. Overall a positive experience which I was not sure was possible anymore when buying a car. Thank you. read more

My wife and I purchased a 2013 cruze on wednesday, january 30. upon entering showroom, was met promptly and courteously by matt sherry. after speaking with him about my trade-in and speaking with darren, as well as a conversation with mike (owner), we were both pleasantly pleased with the entire process and walked away with a brand new car! will be glad to do business with this dealer again! read more

Bought my car here and can't say enough about how great they are. ( after going to countless places looking for a vehicle.). Wish I lived closer so I could take advantage of the great service they provide. Up to an hour faster, for a rotation an oil change than the place I go to now. Wish other dealers would take a page out of their book. read more

We bought our Ford truck this past October and we couldn't have been more satisfied with the service !!! Quick purchase , no waiting away for hours and hours. We will definitely be back for our next car purchase !! read more

Great experience through the service department. Service members were polite, courteous and informative. I worked directly with Mike Kallembach and I was frequently informed on the status of my car. He was very helpful. I have done business with Brian Bemis in the past and had only negative experiences and multiple trips back to the shop. I will be taking my business to this dealership from now on! read more

Bought my truck there 2 yrs ago with a 5yr/100,000 mi warranty. Decided I wanted to put a plow on it last fall. Went in and asked to change the warranty to allow the plow. They found a warranty company to allow it up to 140,000 miles. I signed the documents and gave down payment of $571. Went in for warranty work shortly after that for ball joints. I was told at that time they would do the inspection for the warranty. 4 months ago the transmission went out. Took the truck in for warranty. Got a call the next day stating I didn't have a warranty because o was over the 100,000 miles. (It was at 100,500). I told them the warranty was good to 140,000. Then I sent them the documents I signed last fall. He then told me the truck never got inspected so they voided the warranty. Also they still had my $571 from the down payment that they were never going to tell me about. Meanwhile every week my truck is down I'm loosing approx. $2k a week in work. It's a working truck. So they tell me they'll replace the trans. 3 weeks later it's done. I go to pick it up and some guy pulls me into his office and says one of their employees ran over a Mercedes in the dodge parking lot. Pic attached.. so now i take it because I can't afford it to be down any longer. Bring it back 2 weeks later and they take it to the body shop. 2weeks later they tell me they can't match the paint. Really?? Between all of this they tell me they found a warranty and to come sign the documents and pay for it. I go in and sign and charge $3k on a CC so I would have a warranty. 1 month later the chk engine light comes on so I make an appt. 2 days later a guy calls me and says I don't have a warranty. I told him I signed and paid for one. He says they won't cover it due to the plow. So now that brings us to today. They call me up and said they can't find a warranty and they're cutting a check for what they've earned interest off for the last couple months. Still needing work on the truck and now I have $7k wrapped up in a plow that I wouldn't of got if I couldn't of had the truck covered. So I go in today and tell them I'd like the remaining work to be done on the truck before they slip out of the warranty that I've already signed and paid for. The guy looks at me with a smirk on his face saying it sounds like it's your problem. You've been warned. Sales and service there is the worst then I've seen across the country. I highly recommend you stay as far away from this place as humanly possible. They will suck every last penny out of the working man. read more

A few years ago I went to the old location on Locust Dr. A gloomy warehouse with probably the worst customer service on record!!!. So I drove 50 miles to Villa Park to get my Equinox serviced. Then I heard the old dealership had been sold and had moved to a new location on Mercantile Drive. What a change, the service guys are the best. The atmosphere is great. I had the tires rotated and when I drove it on the highway it vibrated. I took it back to the guys and they rebalanced the tires for free though they did not have to do that.They also informed me that the brake rotors would need replacing soon. I went in today and they not only did an excellent job, but there was a slight incident that they took immediate care of. Jason the service tech kept coming in to let me know how the job was coming along. In the end, I was highly satisfied and would recommend DSC and the crew highly. read more