I wanted to provide an update to my previous review because I believe it's just as important to…read morerecognize when a business responds appropriately to a concern. After my original review, I reached out directly to General Manager George Boktor to explain what had happened. He personally reviewed my situation and determined that the issue was caused by a system error rather than the actual terms of my prepaid maintenance agreement. He confirmed that the maintenance package I purchased was intended to become effective after my complimentary ToyotaCare coverage expired, exactly as it had been explained to me when I purchased my RAV4 XSE Hybrid. George apologized for the confusion, acknowledged the issue, and let me know the dealership is correcting the maintenance contract in their system so that it accurately reflects the agreement I purchased. The initial confusion was frustrating, but I appreciate that management took the time to investigate the issue and work toward a resolution. It's only fair to acknowledge that level of accountability and customer service, and I look forward to continuing to have my vehicle serviced at Culver City Toyota. I've yet to receive confirmation that the system has been updated but I am hopeful it will be resolved by my next maintenance visit.

Four visits. Five months. One loose USB port. Still broken…read more I want to be clear up front about how simple this problem is, because that's what makes Culver City Toyota's service department so damning. Our 2023 RAV4 Prime has a loose USB plate -- the wired connection that runs CarPlay. Plug in, and the audio crackles and the power cuts out while you're driving. Bluetooth works fine. It's the dash USB connection, and it's obvious. We demonstrated it on a test drive on day one, using different cables and different phones to rule those out. The rep saw it, acknowledged it, and wrote it down. Then they spent five months not fixing it. VISIT 1 -- April 9, 2026, 10am. Rep: Adam Nadler. Replicated the defect with Adam on a test drive; he noted it. Told a couple of hours. Five hours later: no call, no text. We call, sit on hold 15 minutes, and Adam says "oh, your car's been ready." Did you replace the USB plate? "Yes." We're barely off the lot before it reappears -- same loose connection, plate obviously never touched. We call back and Adam, now dismissive, claims "we weren't able to replicate the problem." Five hours, and they did nothing to the one issue we came in for. VISIT 2 -- May 20, 2026, 8am. Rep: Adam again, despite my asking for someone else. He opens with "have you tried a different cable?" -- the exact thing we tested with him on April 9. I explain again that Bluetooth CarPlay is fine and the wired USB connection cuts out while the car's moving. "We'll test it. Ready at 11." Noon comes and goes, no update. The front counter has no information and pages Adam, who's at lunch until 12:30. He offers an Uber; after 4.5 hours I take it. I call at 2pm, hold 10 minutes, and learn they now want to replace the screen -- which they don't have in stock. Did you check the USB port while driving? "The USB port is fine." Another lie. VISIT 3 -- May 29, 2026, 10am. New rep: Sam Bond, finally someone less dismissive. In for the screen replacement, the technicians' theory for the cutting-out. Told three hours; take the Uber. Five hours, no contact. We call; they can't find Sam, but "the car's ready." Within minutes of driving off with the new screen: identical problem. This is when we start calling Toyota US directly to file a formal complaint -- and when I notice Culver City Toyota sits at 2.9 stars across 2,000+ reviews. We call Sam, who says he'll order the USB part. The part we flagged on April 9. VISIT 4 -- August 6, 2026, 7am. My wife brings it in after Sam confirms the USB plate finally arrived -- what we hoped was the last trip for a five-minute fix. Zero communication, as always. Six and a half hours later she calls and it's "ready." Sam tells her "some of the cables we tested worked, but not the long one." He also mentions he "needs to check on the warranty" -- coverage we were told applied, since this started four months and 5,000 miles ago while the car was under warranty. Next day I drive it: same loose plate, same crackle, same CarPlay dropping out, across multiple cables. The verdict. This is, without exaggeration, the most frustrating experience I've had with an auto shop in my life -- and I've dealt with dozens. Four visits, five months, a simple and repeatedly demonstrated defect, and a certified dealership from the highest-rated manufacturer in the world couldn't fix it -- or wouldn't be honest about not fixing it. The 2.9 rating is generous. If Yelp allowed zero stars, that's what this would be.

I've been coming to this dealership for more than 4 years, and every visit has been a great…read moreexperience. The entire service department always makes me feel heard and takes the time to address any questions or concerns I have. They truly care about both me and my car, and I always leave happy knowing my vehicle has received excellent maintenance. I could honestly name every technician and service advisor because each one has provided exceptional service over the years. They all deserve recognition for their hard work, professionalism, and dedication to their customers. I also want to give special recognition to Service Department Manager Emilio. His leadership is clearly reflected in the outstanding customer service his team consistently provides. It's evident that he has built a culture of excellence, respect, and genuine care for customers, and that doesn't go unnoticed. Thank you to the entire service department for always going above and beyond. Your kindness, expertise, and commitment to providing an exceptional experience are truly appreciated. I highly recommend this dealership to anyone looking for a service team they can trust!

Unfortunately, I've had nothing but poor experiences at this dealership over the course of a…read moredecade. First off, it's dated, dirty, and dingy on the inside. Culver City has grown a lot over the years, but the dealership feels left behind. Upon my first visit years ago, I asked to see an Accord, and was shown Civic after Civic after Civic, with the salesman pressuring me to test drive one. I kept telling him a Civic was too small for me, and it took him showing me three Civics to finally show me an Accord, at which point he lost interest in helping me. Years later (just a few months ago) I was in a lemon of a vehicle of another brand, so I came in looking for help rolling over into a new lease. With my negative equity, the payments were far too high (with the payments exceeding another Honda dealer by a few hundred dollars for the same exact car with the same negative equity). When I expressed this and told them I'd have to do what I could do make up the negative equity first, one of the managers came over and told me I should buy the vehicle then do a voluntary repossession then get into a new vehicle at the price I wanted to help cancel out the negative equity. That alone is enough to make me not trust these guys. Unfortunately, I won't be back.

After a horrible experience at another dealership earlier this year, whose name shall remain…read moreunmentioned, Arlene, Tony, Bryant, and Roman were truly a breath of fresh air. We were purchasing a car for our daughter, and they made the entire process easy, straightforward, and genuinely pleasant from start to finish. Everyone we dealt with was helpful, professional, and refreshingly low-pressure. Car buying doesn't always have the best reputation, but this team proved it doesn't have to be complicated or stressful. I wouldn't hesitate to return to them again and highly recommend them. (I'd add a photo, but my teenage daughter would murder me in my sleep)

As a second-time Mazda owner, I can confidently say that Culver City Mazda is more than just a…read moredealership to me. After knowing Tony for over two years, I've come to see this team as family. Tony, Kervin, Arlene, and Roman have made the experience feel personal and effortless. Mazda is already a brand I trust for reliability, but when you combine a reliable car with a team this dependable, you get something special. Together, they define reliability. That's why I keep coming back and why I'm proud to be a Mazda owner for the second time. Highly recommend this amazing team!

Our sales guy Jonathan was super attentive with us and ending up getting us the deal we wantedread more

A new beginning for CC Chevrolet?…read more We bought a new Corvette here a month ago, and while the initial experience was good the follow up was as bad as the other reviews here. The car needed a few minor things, and our sales rep told us to just call or text and he'd arrange it, but he never responded to literally 10+ calls, and neither did the sales manager. Reading all the negative reviews here didn't help, and after two weeks of being ignored I took the car in. My plan was to get some assistance or just leave it there, Uber home, and call my lawyer. Long story short, after waiting through a dealership-wide meeting, our sales rep came out full of apologies and got to work. Turns out he'd been having health issues and VA issues (he's a vet) and the day I come in was the first day for a new General Manager (hence the meeting), who was there to kick some butt, which he did. I actually met with the GM and he also apologized for our poor experience, and then he laid out how they would solve all our open issues, and then they did. All of it! A huge contrast to the previous two weeks, and I have no reason to doubt that they will continue this way. Sure made me feel better about them being our dealership! BTW, our rep was Edwin, and if you need a Chevy or, better yet, a Corvette (who doesn't need a Corvette? ) go see him and tell him Karen & Richard sent you. I'm confident he and the rest of them will take good care of you!

A shrine to the era when cars had soul and gas was 49 cents…read more Where else can you wander onto a car lot in the middle of Los Angeles and be greeted not by beige crossovers, but by chrome dreams, tail fins, and a little bit of gasoline perfume? Dennis Buys Classic Cars isn't just a dealership -- it's a time machine parked on Venice Boulevard. You'll see a rotating cast of American icons lined up like they're waiting for a casting call: Mustangs, Chevelles, GTOs, the occasional Corvette looking smug in the corner. I stopped in to take a peek at a Camaro, but it was already gone -- proof that around here, blink once and history drives off without you. Still, the staff were friendly, the lot spotless, and every car looked like it had just rolled out of a 1970s postcard. Venice Boulevard has been part of L.A.'s motoring heartbeat since the early days of the Route 66 era, when every block had a garage or gas station and every mechanic thought he was tuning a car for Steve McQueen. Dennis keeps that spirit alive -- no gimmicks, no soulless SUVs, just old-school machines with character, grease, and stories baked into the metal. Dennis Buys Classic Cars is pure Los Angeles gold -- a dealership that feels more like a museum you can actually drive home from. The Camaro slipped away this time, but that's okay. I'll be back... because places like this remind you why you fell in love with cars in the first place. You don't test-drive here, you time-travel.

Wish I could give -5 stars. This place is a shitshow…read more I bought a 77 Bug in April 2025. 3 Weeks later I had to pay $2100 for a new transmission. Dennis' response was "sorry, but we can't check the cars." That was just start of problems. Turns out, both the horn and the windshield wipers didn't work. It's a state law that they work but that didn't stop them from selling the car. I guess rules don't matter to them. To their credit, they did fix the problem but it took 6 months. I live in Ventura County. They are in Culver City. It's 1.5 hours one way. It took me 6 trips to finally get everything fixed. That's 3 hours plus the time I waited while they didn't fix the problem. Dennis told me "I'll take care of it for you. I'll get you some compensation." Well, Dennis figured that my 30 hours of time and gas was worth - wait for it - $100. Deduct the $70 in gas that I paid and Dennis thought $1 an hour was worth my time. But wait, there's more. I never got the money. They said the "check is in the mail." That was over a month ago. Do yourself a favor and find a classic car somewhere else.

Just got my third car from Culver City Volvo - Dan and Arlene were very helpful and made it very…read moreeasy! Will definitely come back.

Bryant thank you so much for making this process so easy, both times you have made this process a…read morebreeze, Thank you to Tony as well for making all this possible as well

I was connected with Ulysses Tarango And he did an amazing job helping out with the process from…read morestart to finish. He was very responsive, professional and very kind. Gave me good advice for warranty items and things that he would recommend. Overall really easy process purchasing the car, all I had to do was review the paper work and sign and he took care of all the rest. Thank you Ulysses for your time and effort. I would recommend asking for him if you're ever in process of looking for a good used vehicle. There were even missing wheel wells when I purchased the car and he went the extra mile and followed up 2 weeks later and hand-delivered them to me. Nice and honest guy. Thank you for your help!

I had the best experience working with Mauricio Trelles out of the SchoolsFirst branch in Riverside…read moreThank you again for helping me get into my 2026 Nissian kick

I had a great experience with Audi Beverly Hills. They clearly laid out all of my options and were…read morevery helpful. Peter helped me, and he went above and beyond to make sure I had a good experience and made the right choice. Thank you Peter!

I have leased 4+ Audis from Audi of Beverly Hills. They are amazing. I would never lease an Audi…read morefrom anywhere else. They are kind, patient and always work to get a great car within whatever budget I am working within at the time. I love working with them.

I don't usually post reviews, bc who has time for that.... But I had such a positive experience…read morepurchasing my car from Major Motors, that my time towards a review is warranted! Before coming here, I dreaded the thought of car shopping. However the honesty and friendly (almost family- like) experience here made me feel safe and secure in my decision to purchase. The price was unbeatable and the car was delivered to me clean and beautiful! My husband also purchased his work van here and has been very happy as well. Don't think twice, and ask for Zaad! His knowledge, advice, and expertise was top notch! Will definitely be purchasing future vehicles here without question

My experience at MAJOR MOTORS was excellent from the moment I walked in and was greeted. The sales…read moremanager listened to what I was looking for and helped guide me without any pressure. Finance made the paperwork simple and stress-free, and the serviceman ensured by vehicle was in great condition. Every step of the process was handled with professionalism and genuine care. I'm extremely satisfied with my car purchase and would gladly return for another one. Buying a Porsche Taycan has been a dream of mine so thanks for making it a reality. MAJOR kudos to Haider * Zaad * David * Oscar!

We had such a great experience with Trade-In Solutions! We purchased a 2023 Jeep Grand Cherokee and…read moreabsolutely love the car. The entire process was easy, straightforward, and enjoyable from start to finish. A huge thank you to Abe, Adam, Jordan, and Jess for taking such great care of us. Everyone was professional, helpful, and made the experience feel seamless. We would absolutely recommend Trade-In Solutions to anyone looking for a smooth and trustworthy car-buying experience. 5 stars!

This is my second time going to Abe and his team at Trade-In Solutions. First time was selling my…read morefirst ever car after college and now many years later - returning to sell my CLS 53 AMG. Initially I had planned to sell through Carmax, Carvana and Bidbus. All of those options fell very short of my expectations numbers wise, especially Bidbus! The dealership I got paired with tried to scam me with extremely shady practices so I left promptly. Which lead me back to Abe and his team, I made an appointment online and was seen a couple days after, Abe greeted me after the appraisal and gave me a very fair number. He was also very transparent on the value of the car and what their price would be when they decide to sell it. Very rarely are car dealers so accommodating and kind when it comes to this business so I am very weary. Thank you Abe! I'll be back again in no time.