After a horrible experience at another dealership earlier this year, whose name shall remain unmentioned, Arlene, Tony, Bryant, and Roman were truly a breath of fresh air. We were purchasing a car for our daughter, and they made the entire process easy, straightforward, and genuinely pleasant from start to finish. Everyone we dealt with was helpful, professional, and refreshingly low-pressure. Car buying doesn't always have the best reputation, but this team proved it doesn't have to be complicated or stressful. I wouldn't hesitate to return to them again and highly recommend them. (I'd add a photo, but my teenage daughter would murder me in my sleep) read more

As a second-time Mazda owner, I can confidently say that Culver City Mazda is more than just a dealership to me. After knowing Tony for over two years, I've come to see this team as family. Tony, Kervin, Arlene, and Roman have made the experience feel personal and effortless. Mazda is already a brand I trust for reliability, but when you combine a reliable car with a team this dependable, you get something special. Together, they define reliability. That's why I keep coming back and why I'm proud to be a Mazda owner for the second time. Highly recommend this amazing team! read more

Huge thank you to everyone at Culver City Mazda for making getting my new car such an amazing experience. Tony and Arlene really helped me find the best deal and made the whole process feel smooth and easy. Victor helped get my car ready in such short notice. Kervin took so much time showing me everything about the car and answering all my questions without ever making me feel rushed. Potter was also so kind and explained everything in detail, which I really appreciated. You can tell this team genuinely cares about their customers. I'm seriously obsessed with my new CX-50 and couldn't be happier. Thank you guys again for making this such an exciting experience! read more

You can't get a better experience anywhere else. I spoke with around 10 other dealerships before deciding on Culver City, and this team is exactly why. What really stood out was the level of hospitality and transparency from everyone. They were genuinely memorable in the best way, which is why it's so easy to remember everyone by name. Ask for Arlene. She was fantastic to work with, supper efficient and made the whole process feel easy and transparent from start to finish. Victor took the time to walk me through my new Mazda CX-50 and made sure I felt comfortable with everything before leaving. Appreciate Tony and Kervin as well for their support throughout the process. Even Miguel, who installed my crossbars and offered to wash my car afterwards. I was in and out the day of purchase in about 2 hours, which made the whole experience that much better. Thank you again for such a positive experience!! read more

Culver City Mazda - Auto Repair Near Me - Culver City, California

Thank you to the amazing service team at Mazda of Culver City! Special thanks to Tony, Victor, and Arlene for their excellent customer service and smooth transaction. I truly appreciate all your help! read more

Culver City Mazda - 2026 Mazda cx50 hybrid - Auto Repair Near Me - Culver City, California

Tony and Arlene were great to work with!! They gave me the deal that other dealerships weren't able to. So in love with my car!!! Victor was very knowledgeable and informed me of the little tech details one wouldn't even know. A great experience in buying my car with them. read more

Tony and Arlene helped us find the best deal with the features we wanted, Victor was great at explaining all the features of the different models--everyone walked away happy from these negotiations! I know the team there at Culver City can help others out too! read more

Thank you Bryant for helping me go over my new car, everything was fantastic and thank you again to Tony for making it happen

I was beyond grateful with my recent purchase from Mazda of Culver City. I made an online inquiry and received a quote within minutes that could not be matched by the local competition. Tony and Arlene contacted me right away with the exact vehicle that I was looking for and a couple of financing options. The next day Victor showed up to my house to deliver the new car and reviewed all the features with my daughter. They were very respectful of my time and did not push for any additional sales. Despite the purchase was initiated online, they ensured that I received the right level of human interaction to answer my questions and ensure a smooth experience. I definitely recommend this team and the car is super nice and classy! read more

Culver City Mazda are awesome. Super helpful, always available and I've had nothing but great dealings with every department here! Thanks for always making things easy and straightforward. read more

Hands down, this was the best and easiest car-buying experience I've ever had. Tony, Arlene, Bryant, and Kervin made the entire pricing and purchase process smooth and painless. I've had good experiences at other dealerships before, but this one truly stands out. I came in fully expecting the usual pressure around approval programs and add-ons, and was honestly prepared to push back. That never happened. No awkward sales tactics, no uncomfortable moments. When I say painless, I mean it. Everyone was professional ( but friendly), transparent, and efficient from start to finish. read more

Perfect service Kind staff Other dealaership recommended $5000 adds on but here they are really professional Arlene was excellent. Highly recommend read more

I had a really good experience dealing with Arlene Q, and her team comprised of Victor and Kervin. Real talk, Arlene is nice, organized, transparent, and communicative on text, phone, and in-person. Arlene was transparent about the options to buy and lease, when I asked. She compared internal options and packages with me on text (as per my initial request). Once we zeroed in on what I was looking for, I let her know that I had some competitive quotes and she asked me to send them over. She did some work with them and sent me some competitive ones on her end. We scheduled a test drive day/time and an in-person meeting. Arlene was helping another customer when we came in and immediately had her guy, Victor, take us on the test drive. Victor is knowledgeable, calm, cool, and not a pressure guy. It was an easy and helpful test drive and we really liked how non-pressured it felt. I then met with Arlene, afterwards, to discuss updated numbers and quotes on leases. I decided that for a first generation hybrid model, a lease was a much better option to try it out. She asked if she could do anything to close the deal that day. I said "no," we have to discuss as a family but asked about next steps. Arlene explained the entire process, and also about a reservation hold. It was perfect and made sense with our decision-making process. Once again, she did not employ any pressure tactics. Arlene's quote beat the competitors' quotes and I went with it and her. It was pouring rain for those crazy 4 days in LA -- not trying to play weather Olympics with any of y'all, I'd lose, but it was not nice here. Arlene arranged for Kervin, another guy on her team, to deliver the car to my house in the rain and handle the paperwork. Easy. Kervin was also calm and cool, and very knowledgeable. He gave my his number and said to reach out any time with questions about the car. We got the whole thing done in under an hour. It was great. Arlene is an authorized Costco Car Buyer Program Representative, if you're also looking for that. And if you're a Costco Member, look into that program and call Arlene. I'm going to drop this in too: Never once did Arlene use the line "I'm going to try to work on my manager for you." She just got it done. I'm told her manager is Tony and the fact that he was in the background, unbeknownst to me, speakers volumes about Arlene and her team. Final Word: Arlene and her team made my car buying/leasing experience fantastic. read more

Thank you Team Tony for all of your help! i appreciate Bryant and Arlene for all their help

Don't bother coming here to get your vehicle serviced. The one other time I've been here, my experience was ok, pretty standard. They change my oil, rotate my tires, inspect the rest of my vehicle and send a video and online report of the inspection done. But this time was a waste of time and money. Today, I went for routine service. I was told that because of the number of vehicles they had to service, mine would take about 2.5 hours. Magically, about 35 minutes later, I get a text that my vehicle inspection is done. Everything was marked "pass" on the inspection sheet including an issue that I know my vehicle has, and they conveniently did not have a video of the inspection to show me this time. So I don't believe the inspection actually was done. They don't do the work yet charge you for it. What a scam. Take your service elsewhere. Oh and as soon as I drove away from the dealership after my "service," the tire pressure light came on. Useless read more

it was a wonderful experience buying my Cx-50 MAZDA in Culver City dealership, and Tony, Victor and Arlene team made my buying even better. They were very transparent since the beginning and all the way to the end, everything went very smoothly I DO RECOMMEND CULVER CITY MAZDA 100% and of course the team of Tony, Victor and Arlene read more

Great place for service! Richard and his team always take extremely good care of my car. They genuinely care about your car and are honest people. Will be coming back! read more

This dealership never disappoints. This is my fourth time going back to them. Tony and Bryant came through with a competitive deal and even delivered the car to my door. It was so easy that it was hard to believe. Thank you, Bryant for making this a stress-free process. read more

Culver City Mazda - CX-50 Hybrid 2026 - Auto Repair Near Me - Culver City, California

Back story first, I came in with my dad & brother to help my brother purchase his first mazda. Giving this place a 1 star only because Marco made it easy to make a deal through the phone. But unfortunately, the deal got messy as soon as Roman, the finance manager, took over. There was no transparency with this person whatsoever. Makes me question his becoming of "finance manager". Before signing papers, & even before coming to their dealership, my husband had already made a deal through the phone & was even sent a screenshot of the breakdown. We made it clear to them we did not want any other fees added besides just the tax, title & licensing aside from the MSRP. Unfortunately, i was not in the room while my brother & dad were signing papers (because i thought the deal was clear & set), only to find out Roman added fees that came with the car that were not initially disclosed with us! We also agreed on a specific amount of down, only to find out he also made my brother add $1k to the down payment. We are minorities & this was also my brother's first time purchasing a car, and because i was not in the room during the signings, I felt my dad & my brother were taken advantage of! They also did not grant us our "loyalty" discount, even though Roman shook my hand and said "by the way, we were able to grant you the loyalty discount anyways!" Proceeds to lie & said he did not say that. Bottom line is, there was no transparency during the whole transaction & we ended up paying more than the initial deal we agreed on. Worst service! Do not trust them!! They gas lighted me into thinking they gave me a great deal & good discounts to where it apparently brought down my monthly payments from our initial deal, but that's because they made my brother pay an extra $1k to the downpayment!! read more

While the actual process of test driving the car, discussing financing and then executing the purchase all went smoothly and considering other experiences efficiently until the end of actually getting the car. After an hour of waiting for the car we ended up leaving the dealership empty handed. Don't bother making an appointment it doesn't help. So disappointed that Mazda doesn't put the effort in for customer satisfaction read more

Tony, Kervin and Arlene were great. Reached out to them asking about a car and they gave me a quote that was highly competitive right off the bat. No pressure to come in and get a sales pitch, just what they had available and what they could offer. I spent a week shopping different dealers to find someone who could beat them and they either said we can't compete or we'll beat it you just have to come in. I have no interest in driving to a bunch of dealers listening to their spiel. When I came in, everything went smooth. The deal was exactly as discussed, no upcharges, no fees snuck in, no added accessories I didn't want. Kervin must have sat in the car with me for over 30 minutes showing me all the little features that aren't common sense and I'd have spent hours reading the manual to find out about otherwise. I'd be happy to recommend the team to anyone in the market for a Mazda. read more

Our family is growing by one more, so I reached out to the team that helped me on my last vehicle, a CX5: Arlene and Tony. This time around I needed a CX9 for the third row, and while I began looking at brands outside Mazda, I ultimately decided to stay with Mazda. I love the upgrades they've made since my 2024 and 2021 CX5s. This was my main concern; I wanted to feel like I was driving something "new." Once I test drove the CX9, I fell in love. Compared to some of the other brands I had test driven, Mazda maintains the luxury, sporty feel, which initially attracted me to them for my "mom car." I went with a white CX9 and loved the drive home. Can't wait to take it for more rides! Overall, the team, Arlene, Tony and Victor were amazing. Arlene stayed patient with me as I was figuring out which car I needed, sending me different options, while Tony quickly worked up deals. When I say Victor was extremely knowledgeable on each individual setting and feature, he truly was an expert. As he updated the settings for my drive off the lot, he also took specific details about my family into consideration that I would not have even thought about and explained what each setting meant in layman's terms. While it may seem simple, I definitely appreciated the thoughtfulness. Thank you Mazda team! I'll see you again in a few years :) read more

Summary: Initially, I wasn't going to submit a review for CC Mazda from my not so good experience with them in terms of a potential sales experience. However, there's such a thing as too much and going too far overboard with trying to make a sale (via sales harassment). If a customer asks to stop sending messages because they're no longer interested...that means to stop sending messages period! It doesn't mean to keep going and send them a video and 14 photos of the car by text message that was initially asked for but now too late. Avoid contacting this dealership with interest unless you're ready to waste your time and being harassed with communication. Just check online to see if the car is actually ready...it seems more accurate than their people knowing. Detail: Recently, I was in search for a used car and found two listings at CC Mazda. I was considering several cars including out-of-state. When I reached out to CC Mazda in reference to both cars listed online, one was falsely advertised with a manual transmission when the car was automatic. Then, there was another car of interest, but it was still in transit. In the following days, I was in contact with their online/used car department. Then, this is where things started going downhill, eventually very annoying. At first, I gave the benefit of the doubt that they were excited and passionate about trying to help with my interest on their car and make a sale. The problem is...thereafter, they tried too much to make a sale (pretty much sales harassment) and completely messed up in the delivery of the sale. Since I showed interest on this car from the start, they took very long in moving this car to be available for sale and for me to come visit (first mistake). At this time, I was already in discussions with multiple dealerships across the US and some received in transits of cars as well so CC Mazda wasn't the only dealer in this situation. However, for some reason, they took VERY LONG to prepare the car for sale. Then, the communication was very frequent then became too frequent with poor results. They kept sending communication that the car wasn't ready...this happened several times. I asked to notify me when the car was ready, but he kept sending me non-productive messages that the car was still being prepped. After about 3-4 times of pointless communication that the car wasn't ready...I received the message that the car was ready for me to visit. Finally, I drove about ~30 minutes to visit the dealership then...I arrived and...THE CAR WASN'T READY! I don't understand how you can not know a car is truly ready for a customer. Not only was it not ready at the time, they said the car wouldn't be ready at all that day, and I have to come back. I left very frustrated for wasting my time and now being late to another schedule. Then, more text messages about apologizing for the mishap and the car not being ready...more messages about whether I'd be willing to still work with them...another message about the car being ready oh wait...checked again and it's NOT READY AGAIN! I told them I was done, no longer interested, and stop messaging me. Then, I get ANOTHER MESSAGE that the car is ready for me to visit, and they send me a video and 14 photos! At this point, this is considered sales harassment. This had to stop...I called them directly that the unwanted communication is now inappropriate and very unprofessional and, as I messaged, to stop reaching out to me. CC Mazda do better...train your sales team on when to learn how to stop trying to make a sale, ESPECIALLY if the customer asks to stop communication. This experience makes me not want to consider working with them in the future for any car. Very poor sales practice and customer service from being overbearing with communication and not knowing when to stop. The only reason this is not 1 star is because I didn't actually buy a car from them. read more

Great experience. Was able to do all negotiating via text. There was no pressure to buy. I actually was given the best deal on my lease and then Star Mazda told me they would beat it. Star Mazda then took their offer back. Culver City Mazda honored their price. When I went in to sign I was in and out in 30 minutes. The price was exactly what we negotiated and the entire experience was great. Thanks again for the great service and honest practices. Note: Tony and Arlene were the salespeople that I am happy I worked with! read more

Tony and Arlene are the best in town. I am on my third Mazda now and a big part of the reason why is the efficiency and professionalism in which they operate. No need to shop around when you know you have a team that wants to get you the best deal possible. Also, shout out to Bryant. He made the arduous connect-your-car-to-your-phone process a breeze and saved me from guaranteed frustration. read more

Tony, Victor and Arlene where very professional and works with me to get me a very fair deal . Process was easy and no surprises at the time end. Thank you, Lou read more

I had a 10am appointment for a service on my vehicle that I've been leasing for about 9 months. A little before 10am, I checked in as I had other errands to run and at noon I was told they hadn't even started the service. I had to wait another 1 and a half hours! The staff however were friendly and professional. read more

I recently transferred from South Bay Mazda location over to Culver City Mazda for vehicle maintenance etc. today was my 1st time visiting and the experience went surprisingly smooth given that I was accompanied by my 2 toddlers and 1 infant. I expected a fiasco- but I was welcomed, given priority, and accommodated. Michael Champagne and the rest of the team at Culver City Mazda are great. read more

Where to begin? I get a little nervous with big purchases but the staff at Culver City Mazda put me right as ease. Tony was amazing at walking me through the numbers and helped me make it a reality. Victor....who is the product specialist was patient and kind and he talked me through all the new tech / details of my new car with a fabulous knowledge and grace. Potter who handled all the numbers and million signatures took his time to be sure I understood all the details and was comfortable. I was honestly going back and forth between a Mazda and another company and at the end of the day it was the staff at Mazda Culver City that tipped the scales. Thank you I couldn't be more happy with my new car! read more

Be very careful to test all work. I came in to have 2 key fob batteries replaced - both had batteries and left with one key fob with a battery and one empty fob without a battery. They obviously took the battery out and did not replace it. Provided no receipt either. read more

Bryant was amazing, he was able to locate the exact vehicle I was interested in and gave me DETAILED numbers and didn't hide anything and was upfront him and Tony were amazing from start to finish and thank you Kervin for helping me get familiar with my new car!! read more

I've leased three Mazdas over the past nine years and have consistently had excellent experiences at Huntington Beach Mazda. I recently moved to Culver City and assumed I would receive a comparable level of service here. I was wrong. My appointment was at 10:30 AM. I arrived early, and the first thing I was told by my service advisor, Andrew, was that I owed $175 for routine maintenance -- which was completely incorrect, as my maintenance is prepaid through my lease. I had to step away and call Huntington Beach Mazda myself to confirm this. It's concerning that the first interaction was an inaccurate charge. The visit lasted three and a half hours for routine maintenance -- far longer than I've ever experienced. While waiting, I sat briefly at a desk due to limited lobby seating and was told by a salesperson that I needed to move because it was "his desk." The overall tone of the dealership felt disorganized and unwelcoming. At the end of the appointment, I was told the car wash machine was broken and no voucher would be provided. I understand equipment issues happen, but offering no alternative solution is poor customer service. When my car was finally ready, I was simply told it was parked "out back" and was not walked to it or assisted in any way. After a 3.5-hour wait, that level of dismissal was disappointing. The only positive part of the experience was Richard Tran, who was professional and helpful toward the end. As a long-time Mazda customer planning to lease another vehicle within the next six months, this experience seriously impacted my perception of this dealership. I expected far better. read more

thank you so much Bryant for helping me get set up with the car app and more, i will definitely be returning here

Arlene, Tony and everyone at Mazda were amazing. They helped answer all my questions. Made everything a smooth process from beginning to end. Would definitely recommend others. Love my new car. Thank you all!!!! read more

Culver City Mazda - Auto Repair Near Me - Culver City, California

Amazing team, great service. My 2023 lease ended and I worked with Arlene on some options, she listened carefully to my needs and provided me options within the specifications I was looking for and we were able to knock out a deal practically through text message! She was absolutely fantastic throughout the entire process! Upon receiving the car, Kervin was extremely patient and thorough in going over the new features with my new 2026 CX-30 Turbo Aire. All in all, fantastic experience and 1 million percent recommend Culver City Mazda... Ask for Arlene! read more

Culver City Mazda - Auto Repair Near Me - Culver City, California

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This is my second time going to Culver City Mazda for a vehicle and each time has been as stress free as possible. This time I worked with Tony, Kervin, and Arlene and each of them was patient, kind, low key, and no BS. Y'all know that's not always the case! So happy with my car (Mazda CX-50 hybrid) and the assistance I got from this team. Very highly recommended! read more

Thank you Bryant, Arlene and Tony for making this process so easy and quick, my wife loves the new car!!!

Dan was great! Guy was great! Mike was amazing! everyone at Culver City Mazda was absolutely amazing. I love my new Miata. Will be recommending everyone come here for their new car. read more

Dan Berning and Guy were amazing! Fabulous experience Thank you for all your support.

I went in to find a car to lease and they were able to hook me up with a vehicle that fits me perfectly ! The customer service here was great! They were so kind and helpful. Especially Arlene and Kervin ! read more