I spoke with Don B. about getting my heat pump serviced and he was knowledgeable and very helpful…read moreand put my mind at ease because i was thinking the worst and he made it easy for me to deal with. The price was a lot less than i was expecting, thank you! I would recommend Don B. anytime!

We hired AmeriCool to install the HVAC system in our new build in 2022-23. When placing the heat…read morepump, they opted for convenience instead of paying attention to the design of the home. Whereas the plans called for a unit which exhausted upward, they opted to install a unit which exhausted out the side -- and pointed that right at our front door/porch and directly across several thousand dollars worth of landscaping that had already been installed (unit placement was one of the last install items). Flash forward to winter. Though the weather was typical PNW -- rainy but above freezing -- the heat pump's frigid exhaust created an ever-thickening layer of ice on the concrete porch and steps just outside the front door and along the paver walkway leading to the driveway. Also, the exhaust desiccated several of our plants. We contacted the manufacturer who stated we could build a 4' high cedar slat fence 2' in front of the unit to redirect the exhaust, but this ultimately failed because the unit was tucked into a corner nook between the garage and home. The redirected exhaust built up an ice sheet under the unit and 10' up the adjacent gutter until the ice pushed the unit over on its side. Americool's response: "It happens and you're not under warranty." We worked with another company on a solution which we ultimately performed ourselves -- a wind baffle coupled with gapping the fence slats, a tray under the unit with underground piping to our storm drain, installation of an outlet and placing a plug-in deicing rod in the tray to keep the condensate drainage liquid so it can drain away. On a new build! They could have located the unit anywhere! Or better yet just installed the upward-exhausting unit called for in the plans. Just avoid these fools.

Last minute call to clean my mini split before we closed our house sell. Prompt response, fast,…read morefriendly and efficient.

My office building recently experienced a vandalism that destroyed our heat pump. This happened…read moretwo weeks before a major heat wave. I called my usual A/C guys (the Big Boy in town) and I tried to work with them for a month. They put me off, the woukd t return my calls, I had a really bad experience with one of their managers.....all while I had to shut my office and send my staff hone due to the heat. A month later, I still had no date from the big boy, in fact that hadn't even ordered my parts. I called Ben, he was at my office in a few hours and the new heat pump was installed two weeks later. During a real heat wave I honestly couldn't believe he got the parts so fast. Ben and his crew worked until 2am to install our nee heat pump. He was prompt, courteous and saved me over $1000 from my Big Boy bid. I would recommend this company to anyone needing air/heat help who values great communication.

I came across Fine Hvac when I was driving down Yelm Ave and saw a sign on a telephone pole. We…read morerequested an appt either a Saturday or Sunday and got a text back in reasonable time that they were able to come out on Monday as requested. Unfortunately due to circumstances, they had to come later than scheduled, but they were very communicative via text to update me on where they were. One of the owner Nate and his son Jaden showed up and spent a lot of time assessing our issue (issues with heat and wanting maintenance) and doing what they could to resolve the problem, even when it was dark and cold. They made an appt with us to come back at the end of the week in the daylight so they could assess a few more things. The second time he came with his son Jace, who works alongside his dad. They spent a lot of time with out and gave us a lot of good information to know. They were able to do what they could, but they will need to come back out in the spring to see if we have any leaks. We got our invoice fairly soon after services were completed. They charge a fee for coming out and assessing the problem as well as any services completed. For the two days they were here and the refrigerate they put into our system, our bill was $384. Great small and new business (they only opened in May 2025), but Nate has many years experience! Happy to support them and would definitely higher them again.

Fine Hvac , Nate, showed up on time, did some great troubleshooting, fixed, adjusted and provided a…read morereport for a pre-sale HVAC furnace and heat pump system service --great value as well. We had additional work done on our electrical system that were written up on the inspection report and Nate did a fantastic job of clearing out all the discrepancies.

My family and I went through this company for a new heating and AC unit and they were supposed to…read morecome back and do an inspection like a month later and do follow ups with us a couple months after that and we have not gotten a call not an email And we have tried calling them too and it's like they don't even exist. I don't understand how company doesn't respond to phone calls are heating/AC unit is making weird smells every time we use the AC side I don't know what to do and I'm getting very irritated with them.

Jen came to my rescue . Furnace works now. Thanks so much Jen. However Sears is still on my list…read morenot to buy anything not even a dog house!

It was a quick fix (just a slight reset). Service cost seemed higher than it should have been.read more

I chose them to install our ductless heating and cooling unit and it was the best decision I could…read morehave made. Their maintenance team is professional, thorough, kind and personable. Not to mention the office lady who is wonderful too. In the beginning, I've had a few hiccups on my end, but she remained professional and respectful. I would recommend them.

A great crew to work with! I purchased, a furnace, AC system, and updated electrical panel. All the…read morework was done in 2 days. I am very happy with everything the crew did. They explained what they would do and kept me in the loop the whole time. I would recommend Charlies percent. You won't be disappointed. Pricing is reasonable and competitive. May 25, 2026. Pat W.

Charlie's Heating came highly recommended. After having them service our furnace I can see why…read more The technician, Joe, was exceptionally professional. He took the time to explain the system (we moved into the house 6 months ago) and how best to maintain it for optimal performance and lowest cost. I highly recommend Charlie's!

We are homeowners, and after 15 years our HVAC system finally failed and required a complete…read morereplacement. We received estimates from five different HVAC companies, and Taylor Heating and AC stood out for two major reasons: they offered a free 10-year labor warranty and 5 years interest-free financing -- something none of the other companies matched. Our sales representative, Nar Lopez, was outstanding -- professional, knowledgeable, and easy to work with. He clearly explained our options and helped us feel confident about moving forward with the project. During installation we experienced some issues and concerns, including equipment delivery mix-ups and routing details that did not match what we had discussed. Initially, this caused frustration and concern for us as homeowners. However -- and this is why we are updating to a 5-star review -- Taylor Heating and AC responded quickly and professionally. Their leadership team stepped in, listened carefully, and committed to addressing every concern. They have agreed to correct and resolve all outstanding issues, which truly demonstrates accountability and pride in their work. That level of follow-through and customer commitment is the mark of an outstanding company. The installers Zachary Nestegard and Blake Oliver, along with Dan the electrician, were courteous and hardworking on site, and we appreciate their efforts. Most importantly, the company's willingness to stand behind the job and make things right earned our confidence. Because of their responsiveness and commitment to customer satisfaction, we are happy to recommend Taylor Heating and AC

Got upsold for a number of items at consult. Guy showed up to install high ceiling chandelier and…read moredidn't realize it was a 2 man job. Rescheduled--no show. No call, nothing. Months passed and someone from quality control reached out. They apologized abd rescheduled. Day of I got a call to reschedule again because they hadn't read the notes it was a 2 man job. Final day of reschedule--no show. No call saying they were late. Nothing. Better at selling than doing the job.

showed up on time, diagnosed a difficult problem, fixed the problems promptly and even came back to…read morecatch one more thing during non-business hours. Very personable and knowledgeable. Highly recommend!

Randy is very knowledgeable. He knows everything about the furnace and heat pump. I am grateful…read morethat he tells us so much about our furnace and heat pump during the maintenance.