We hired AmeriCool to install the HVAC system in our new build in 2022-23. When placing the heat…read morepump, they opted for convenience instead of paying attention to the design of the home. Whereas the plans called for a unit which exhausted upward, they opted to install a unit which exhausted out the side -- and pointed that right at our front door/porch and directly across several thousand dollars worth of landscaping that had already been installed (unit placement was one of the last install items). Flash forward to winter. Though the weather was typical PNW -- rainy but above freezing -- the heat pump's frigid exhaust created an ever-thickening layer of ice on the concrete porch and steps just outside the front door and along the paver walkway leading to the driveway. Also, the exhaust desiccated several of our plants. We contacted the manufacturer who stated we could build a 4' high cedar slat fence 2' in front of the unit to redirect the exhaust, but this ultimately failed because the unit was tucked into a corner nook between the garage and home. The redirected exhaust built up an ice sheet under the unit and 10' up the adjacent gutter until the ice pushed the unit over on its side. Americool's response: "It happens and you're not under warranty." We worked with another company on a solution which we ultimately performed ourselves -- a wind baffle coupled with gapping the fence slats, a tray under the unit with underground piping to our storm drain, installation of an outlet and placing a plug-in deicing rod in the tray to keep the condensate drainage liquid so it can drain away. On a new build! They could have located the unit anywhere! Or better yet just installed the upward-exhausting unit called for in the plans. Just avoid these fools.

Braiden arrived on time for a maintenance inspection of my furnace and heat pump. He's a very…read morepersonable and knowledgable young man and left me feeling so confident that my furnace was in tip top shape, requiring no repairs. He's a great employee and representative of Americool!!

Wish they were in business when we initially bought a HVAC unit! We have used A&R three times this…read moreyear and each time they have gone above and beyond to help us. We bought a brand new outside/inside unit through a different company and have had nothing but problems with the "other" companies work. A&R has serviced our unit without fail and fixed issues that the "other" company almost refused to do. The initial installer every time we called made me feel like I was a chore and told us it would be weeks until they could even come to look at our unit. A&R has always been available immediately and have been pleasant to work with. We will always recommend them !

A R installed a heat pump in our home about two years ago. Yesterday we were replacing a water…read moreheater and found the condensate line and a bit of duct work were in our way for the new heater. I left an online message at their website on a Saturday and got a call back within 2 hours! Jeff Ping was here as promised on a Sunday morning and had things moved in barely more than an hour! And he lifted the new water heater into place. I could not hope for better customer service - and quality of work. Thank you A R Heating and Cooling.

What a great experience! Started with the initial phone call, so nice! Everything was explained…read moreclearly and had follow up texts and emails and personal call the day of service. My dryer vent was cleaned in less than 20 minutes. Both technicians were great, Dausaun and Quentin, thank you for your great service and kindness. Much appreciated and will look to refer you guys in the future!!

I used Capitol Duct Cleaning for a dryer vent cleaning in April 2025. This year the dryer started…read morehaving problems again. About 14 months after the initial cleaning, an appliance repair company discovered a brush was lodged in the dryer duct. When I called Capitol to address the stuck brush, they denied responsibility for it. They gave excuses for why their air-hose method had not removed it, and were unwilling to do anything about it except charge me for another cleaning. Regardless of whether they left the brush there, it's clear their service did not remove it. In my view, a professional cleaning should have included removing any obstructions like this. It's pathetic that the appliance repair company discovered the probelm that the duct cleaning professionals had missed. I reluctantly made an appointment for another cleaning. The office representative said a manager would call me to discuss the situation. The manager never called. I waited for the technician, who never arrived. When I called to follow up, the office girl told me that she had canceled the appointment, which she did without notifying me. I made another appointment, again agreeing to pay for another cleaning. I sent them a photo of the brush stuck in the vent under the porch, along with details about the tight access (roughly 10 feet in with no crawlspace), and ask them to confirm that they could remove the brush at the agreed price. They did not reply to my email. When I called, the girl in the office assured me that she had seen the email and the photo, and that they could remove the brush for the quoted price. Great, but would it have killed them to acknowledge the email? After waiting two weeks for the appointment, the technicians arrived today--90 minutes early, when I was not ready for them. They had no idea they were there to remove a stuck brush. After wasting about 15 minutes of my time while I was supposed to be working, they determined they could not remove the brush. I told them I would be going with another company and asked them to leave. From start to finish, this company didn't do a single thing they said they were going to do. I don't intend to deal with them again.

Absolutely incredible company, the owner Israel is so kind and extremely efficient!!…read more I requested an estimate on Monday & the job was scheduled for Wednesday. (Today!! They are just finishing up!) Talk about quick turnaround & exceptional communication. I had numerous areas around my home pressure washed and these gentlemen truly did a fantastic job!! They worked SO HARD & it is clear that they take pride in their work. I 10000% recommended this company and I will be referring everyone I know who needs pressure washing done. Their prices cannot be beat, I am so grateful!!

Isreal and his team gave a reasonable quote and did a great job cleaning my bathroom vents and…read moredryer vent. I'm a remote homeowner, and they worked with my tenants to schedule time. They cleaned up after themselves as well. Remote online payment was very smooth. Would hire again. Thank you!

Brian from Mills came out today and our system was up and running in less than an hour! He…read moreadjusted our gas pressure and something with the flame. Then cleaned the system and rewired our thermostat. After another company came out and said our HVAC needed our vents cleaned and we did that: still nothing. Wish I knew how good Mills was before wasting time and MONEY with Mountain Heating and Cooling.

We got quotes from other Mini-split installers, but Mills Northwest was most accomodating and had…read morethe best prices. They got the installation done quickly and efficiently. The guys were friendly and easy to work with. Even the county inspector was impressed with the quality of their work and said so to me. In short, they were terrific and my wife still says that we made a great choice by selecting them over the competition.