Our service technician, Rob was dispatched quickly to help us when our heater kept blowing fuses…read more He inspected the indoor and outdoor components and discovered a shorted wire in the outside unit. It was bumped up against a copper wire and literally melting. He quickly repaired that, explaining as he went along. Discovered some other glitches and needed to come back a second time, in 2 days with an ordered part that he replaced. Now the heater is working correctly and that was well worth the money. I liked the office staff and their excellent communication skills. Highly recommend their service.

Great service and friendly staff. I've been using them since 2006. They have my trust.read more

After buying a repo house with a less than perfect furnace, I called several repair company's and…read morechose Americool. Norm came out, really nice, knowledgeable guy. Didn't pressure us to upgrade or add things we didn't need or couldn't afford. We decided to repair it, see if we could get a couple more years outta the old beast. Norm was able to order the part (10 yr old furnace) & Reece came out to do the repair work. Also a nice fellow. Worked quickly, answered any questions we had, went over all the basics. Bill came to $240. Front office staff Lisa & Nancy are friendly and were able to answer any misc questions we came up with. Really A+ business. We'll definitely use them when the old beast gives up the ghost & we need to replace our furnace.

We hired AmeriCool to install the HVAC system in our new build in 2022-23. When placing the heat…read morepump, they opted for convenience instead of paying attention to the design of the home. Whereas the plans called for a unit which exhausted upward, they opted to install a unit which exhausted out the side -- and pointed that right at our front door/porch and directly across several thousand dollars worth of landscaping that had already been installed (unit placement was one of the last install items). Flash forward to winter. Though the weather was typical PNW -- rainy but above freezing -- the heat pump's frigid exhaust created an ever-thickening layer of ice on the concrete porch and steps just outside the front door and along the paver walkway leading to the driveway. Also, the exhaust desiccated several of our plants. We contacted the manufacturer who stated we could build a 4' high cedar slat fence 2' in front of the unit to redirect the exhaust, but this ultimately failed because the unit was tucked into a corner nook between the garage and home. The redirected exhaust built up an ice sheet under the unit and 10' up the adjacent gutter until the ice pushed the unit over on its side. Americool's response: "It happens and you're not under warranty." We worked with another company on a solution which we ultimately performed ourselves -- a wind baffle coupled with gapping the fence slats, a tray under the unit with underground piping to our storm drain, installation of an outlet and placing a plug-in deicing rod in the tray to keep the condensate drainage liquid so it can drain away. On a new build! They could have located the unit anywhere! Or better yet just installed the upward-exhausting unit called for in the plans. Just avoid these fools.

Wish they were in business when we initially bought a HVAC unit! We have used A&R three times this…read moreyear and each time they have gone above and beyond to help us. We bought a brand new outside/inside unit through a different company and have had nothing but problems with the "other" companies work. A&R has serviced our unit without fail and fixed issues that the "other" company almost refused to do. The initial installer every time we called made me feel like I was a chore and told us it would be weeks until they could even come to look at our unit. A&R has always been available immediately and have been pleasant to work with. We will always recommend them !

A R installed a heat pump in our home about two years ago. Yesterday we were replacing a water…read moreheater and found the condensate line and a bit of duct work were in our way for the new heater. I left an online message at their website on a Saturday and got a call back within 2 hours! Jeff Ping was here as promised on a Sunday morning and had things moved in barely more than an hour! And he lifted the new water heater into place. I could not hope for better customer service - and quality of work. Thank you A R Heating and Cooling.

What a great experience! Started with the initial phone call, so nice! Everything was explained…read moreclearly and had follow up texts and emails and personal call the day of service. My dryer vent was cleaned in less than 20 minutes. Both technicians were great, Dausaun and Quentin, thank you for your great service and kindness. Much appreciated and will look to refer you guys in the future!!

UPDATING TO FIVE STARS because Brett and Quintan came today and were AWESOME. They not only fixed…read morethe issues I originally posted with a 3* review, but also revisited what we had discussed back in March - fixed it, and found something new going on that we will fix soon. VERY happy now. Prior review: We hired Capitol Duct because they were the only company we called that used a scope (camera) to examine the ducts before cleaning. We should have gotten the ducts cleaned before installing an in-duct booster fan, but we didn't think of it, so we needed the cleaners to be extra careful with their rotating brushes in that area. They came out 3-2-26. [I deleted the rest of my review, but the photos can' be deleted - they show dirt that showed up on our filter 2 months later. Capitol Duct came out again right away and took care of everything. NOTE to others - if something goes wrong, call them before posting a bad review.]

Absolutely incredible company, the owner Israel is so kind and extremely efficient!!…read more I requested an estimate on Monday & the job was scheduled for Wednesday. (Today!! They are just finishing up!) Talk about quick turnaround & exceptional communication. I had numerous areas around my home pressure washed and these gentlemen truly did a fantastic job!! They worked SO HARD & it is clear that they take pride in their work. I 10000% recommended this company and I will be referring everyone I know who needs pressure washing done. Their prices cannot be beat, I am so grateful!!

I appreciate attention to detail. Israel and Thomas provided a thorough and meticulous cleaning of…read moreour entire heating duct system (for a ~3500 sq. ft home). We are very pleased with the services they provided and have no hesitation referring them to friends, neighbors, or family. An added plus is that they are both veterans for whom I respect their time in service! A fair price for a thorough job. Thanks, guys!

Brian from Mills came out today and our system was up and running in less than an hour! He…read moreadjusted our gas pressure and something with the flame. Then cleaned the system and rewired our thermostat. After another company came out and said our HVAC needed our vents cleaned and we did that: still nothing. Wish I knew how good Mills was before wasting time and MONEY with Mountain Heating and Cooling.

We got quotes from other Mini-split installers, but Mills Northwest was most accomodating and had…read morethe best prices. They got the installation done quickly and efficiently. The guys were friendly and easy to work with. Even the county inspector was impressed with the quality of their work and said so to me. In short, they were terrific and my wife still says that we made a great choice by selecting them over the competition.

I am a new homeowner. I had them service the furnace, clean the ducts, and service the fireplace…read more Techs arrived early, were both knowledgeable, personable, and very helpful. They went above and beyond to complete my service - Josh took extra time to do a thorough job and complete minor repairs to the ducts when they found them. Konnor even went to buy a new part for my fireplace, and he was able to clean fireplace glass that probably hadn't been cleaned since the house was built. I love being able to support a local business! 15/10.

Perfect Temp was perfect and has a new customer for life. We couldn't be more pleased. If we could…read moregive 6 stars, we would. We have a gas fireplace that was manufactured in 1994. I'm embarrassed to say we've never had the fireplace serviced in the 25 years we've been in our home. I didn't realize it was something that should be done. Now I know! I moved the logs around to vacuum it out and could not figure out how to put the logs back properly in place. I called Perfect Temp and spoke with Amber. She was very friendly and knowledgable and made an excellent first impression as a representative of the company. I called a different place in Olympia earlier in the same day and the rep was condescending and kind of a jerk. I called Perfect Temp on Monday, 1/13/25. They had a cancellation and were able to come the next morning. Xxxxx arrived a couple minutes early. He was friendly and wasn't bothered by our little dogs barking at him. He got right to it. We were astounded when he finished. The fireplace looks brand new and runs like a charm. Instead of dusty, loud, inefficient and not pretty; we now have an immaculately clean beautiful, quiet fireplace, with a really nice fire. We are impressed enough with this one visit, that we are going to sign up for annual maintenance for our fireplace, heating/cooling and whatever other services they offer. Before and after pics will be posted soon.