I have used Westside Movers to move three times and the are in a class by themselves. The…read moreoperation itself is extremely organized, efficient and responsive. But beyond that the movers themselves are not only completely professional, but also skilled and helpful in assisting you with all the difficulties that come up during a move, I wouldn't use anyone else, Joel W.

Okay, move number 3 with West Side Movers!…read more After a "financial eviction" from my COVID deal apartment it was time to move yet again. This time around I didn't price shop- I have had good experiences in the past with West Side Movers and wanted to stick with a company I have come to trust. Matt easily generated a quote based on a list of my items. COIs for my current and new building were generated within hours of booking my move. Vadim, Stevo, and the driver showed up on time just before 0800. Over the past two moves I have accumulated way too much crap...but they kept good humor throughout. Stevo masterfully disassembled and reassembled a horrific ikea bed like it was nothing! They handled my bulky sectional with ease. They got my monstrous 8 foot long credenza in the perfect spot. They took better care of my trash picked furniture than I do! Not a single item was damaged. We did end up going into overtime, but I think it was reasonable considering the sheer mass of boxes and other items...not to mention taking apart and putting back together the giant storage bed and a glass dining table. Vadim and Stevo made a stressful experience secure, efficient, and pleasant. I feel confident in my decision to stay with WestSide Movers (and Stevo!) for move # 3.

MakeSpace is definitely worth every penny. Every person I've interacted with since using them has…read morehad stellar customer service. It is a true white glove experience. Recently I moved to Brooklyn from Manhattan being able to keep everything in storage until I found the right place was great and the level of service from the pick-up and delivery crews was amazing. Today, D Pryer, John Mahoney, Demetrio O brought my stuff from storage to my 2nd floor walk-up apartment. They were absolutely amazing! They were professional, kind and accommodating. I was afraid they weren't going to be able to get my couch and arm chair in the apartment. They worked together to strategize a plan on how to get it in the apartment, protecting the couch and the arm chair. I would highly recommend them again.

This is going to be a difficult review. Moving is already stressful on its own but this all…read morehappened during one of the most chaotic moments of my life (#1) and during a time where I was in midst of making some serious life altering transitions. They left me hanging on the day of my move. No warning ahead of time. No email to indicate that they were busy. They had already postponed my initial move by pushing it another day. By the next day, when they were over 3 hours late to our scheduled pickup time, I decided to call in to hear from the rep I had been communicating with and learned they were no longer coming. No rescheduling, but that they simply decided it was no longer worth honoring my appointment. I was in disbelief. The feeling of abandonment especially during at a crucial juncture (#2) is the reason they get a hard 1 star. The pandemic was a difficult time for everyone. Corporations, small businesses, city workers, and the rest of us citizens. During the middle of the worst time in NYC, particularly in Queens, there was enough chaos and uncertainties that people couldn't leave fast enough. I had known of MakeSpace for years and the concept (#3) was enough for me to give to consider giving them my business. I had called in and was told to make an account online where I'd be making all of my arrangements. No deposits were required and I was able to book a storage space as well a move date. The initial pickup was free, but the subsequent appointments would cost $59 each time. There were no bins due to the high demand, so I was sent a good number of packing bags that they claimed were "just as good" as a plastic bin with a lid. (#4) I personally loved the idea of being able to adjust my inventory for all of my items online. The only problem was that I could never actually adjust them and would be forced to email the support team or attempt to call in each time. Other fees included $15 for each mattress bag / covers and $15/50/$75 (small to large) for each item that needed to be tossed. By the time it was moving day, I had everything ready. My life was in boxes and a ton of MakeSpace bags. Our appointment was within the window of 8AM-11AM. By the time it was noon, I had called in and left a message. I didn't hear from anyone until just after 2pm when I learned they weren't coming at all. This wasn't good since I was flying out later that night. I asked if we could push for tomorrow instead and they told me they had no ability to make any appointment in the near future. I asked if there were any other services they'd recommend in a time crunch and my contact mentioned he'll send over a list. He assured me they wouldn't charge me $100 for any adjustments in my appointment that I was allowed to keep the bags (#5). In a stroke of luck, I I eventually found another mover to help me with the few hours that I had left in the day. It wasn't a pretty experience, but I was able salvage my last few moments as a NY resident by getting my things secured. Again, I realize the pandemic was a major culprit in things going wrong for everyone. However, I simply can't get past how poorly managed this all was from the confusing initial planning 6 weeks prior to the near zero communication at the very end. The added stress of finding another mover and leaving NYC was another endeavor and was exacerbated by their lack of service. Two weeks later, I received an email from their support staff that my appointment was "rescheduled" to 3 weeks into the next month. I have no words. __________ (#1) You guessed it, the pandemic. (#2) I had a flight in 6 hours. In another universe, other folks wouldn't be able to afford to stay because their leases were up or they couldn't afford to not move their things. (#3) Manage everything online and also have storage options as well for a relatively low price. Brilliant. (#4) Spoiler alert: They weren't. (#5) Gee, thanks.

I continue to be very happy with the excellence of Big John's Moving. I recently moved more than…read more100 miles. They made a potentially complicated and messy move--with two pick-up locations prior to the final destination--seamless. It constantly amazes me how these strong guys can lift and navigate massive furniture--yet the same guys also delicately pack china and glassware. I had more than 150 boxes and there was not one broken item. Not one lost item. I trust them 100%. As far as the back story, since it had been several years since I moved, I decided to get more than one estimate. I knew I would have Big John's come over to provide an estimate, but some review-searching led me to some new players in moving. One of them had almost all 5-star reviews, which in retrospect is hard for anyone to pull off. Big John's came in and gave me an estimate and told me it would be a 2-day move. I then had the second moving company (the one with almost all 5-star reviews) come over. Their estimate was nearly half the cost of Big John's and they said they would do it in 1 day and with only 3 workers. I have had at least 4 or 5 people move me for years. Oftentimes it is 6 or 7 people. I mentioned this to the moving company representative more than once. I even said "I don't mind paying extra for another person." That is the truth. I would rather pay more and have an efficient and good move as opposed to a situation where the movers get exhausted halfway through the day. He told me their philosophy is that "any more than 3 people bump into each other." I have never witnessed movers bumping into each other before and I was skeptical. (It is clear to me now that their revenue model depends on having as few people as possible perform the moving job.) But I was blinded by the low estimate so I verbally agreed to hire them. When I told Big John's I was not using them, they called me back right away and were very professional but wanted to know why. I told them what I had been told by the second mover and Big john's said "you have really nice stuff, you know how careful we are." True. He also told me about some potential problems they could encounter on the road insofar as trucking laws. I also thought to myself that I did not want to be in a situation where three guys from the new moving company were coming to my place at 8am and unloading the truck at my new place at 11pm. That was a very real possibility. That was enough. I came to my senses and I hired Big John's. I later realized that the second mover was a very good salesperson--he had lots of emotional intelligence and came across as warm and caring and said all the right things--but there were far too many things that could go wrong. I reviewed the various email and texts and paper estimate and saw there were a lot of gray areas and contradictions in what I was being promised. After I cancelled with the second mover (almost three weeks before the actual move date) he started to show his true colors: he began calling, texting and emailing me repeatedly over several days. Managing his drama significantly added to my pre-move stress. I wish he had just bowed out gracefully. Instead, he was telling me about all the extra people he would bring in to move me (so much for his "3 people" philosophy) and how he would do the move "in 2 days, too," If I wanted. He would not let go of it. He kept behaving as if I had not cancelled. Even after I emailed him to re-state that I was cancelling, he kept going. He seemed perplexed that I would want to pay more for another mover. He never grasped the concept that I would be paying more for more...more services and for a company I have used a half a dozen time in the past. Not to mention a company that treats its workers well and does not expect them to work 12-14 hour days. On the day of the move, I was happy to see two guys I had used in the past, including the foreman. I really like the way Big John's has clear delineations of roles: there is a chief/foreman (who knows how to manage people), there are the guys who move the boxes, the guys who are great packers, the guys who wrap furniture, the guys who handle the tricky stuff (like my grandfather clock), the guy who tracks all / keeps inventory, and the guy who arranges and rearranges the truck as needed. This is why they don't "bump into each other." I see no reason for me to ever not use Big John's again. I mentioned this in my older review, but it is a rare thing when I enjoy paying a bill. But moving is so important and Big John's is so good, they make it worth it!

My boss referred me to this company after he used them to move from Brooklyn to Rye. My boss has…read moreextremely high standards so I knew I could trust them for my move from Manhattan to CT. The entire team was so efficient, professional and kind. I felt extremely safe which is important as a single woman. The prices are fair and not one thing was damaged in my move. I absolutely loved them and my experience. They are the best movers I have ever used in my life!

Brian at the front desk always goes out of his way to help me out. Very accommodating and even…read morethough the rate is a bit pricey .. the friendliness of the staff is what keeps me coming back.

Do Not Store here !!! My 10x 10 has doubled in price in 2 years . More importantly it's double the…read moreprice of storage spaces in the SAME area . And delivered in a letter giving you less than 30 dats to get out . If you store here you are ripping yourself off , and considering the empty spaces around me others are leaving as well

Best storage in NYC! It's a family business, so the attitude…read moreis very different from all the big chains. They all are so nice, the office is always helpful and available to assist, the access is easy and the prices are great! They helped me manage a very stressful move. Highly recommend!

Friendly, supportive, and professional. What you want from any business. Was difficult moving from…read moreour apartment after 15 years. (Incredible how much you accumulate!) Burnest, Miguel, and Tuli made finding a place to put our stuff extremely easy. Love the welcoming environment of the office (free cookies and coffee!) and the helpfulness of the staff. The units are clean and they have all the carts and gear to make getting your stuff from car to unit pretty easy. Highly recommend!

I moved on a hot and sticky day of july in Manhattan. These guys showed heart and determination as…read moreI have rarely seen. We are french people that happens to move a lot from countries to countries and our belongings are very important to us as they are the only things that remains with us through our moves. So I am always worried to put all of it in someone else's hands. Our furnitures are big, heavy and expensive ( king size bed, solid wood large dining table, huge bookshelves,...) and we have a tons of clothes and kitchen stuff. They walked up 2 flights of narrow stairs on a 100 degrees day and still manage to be friendly and nice. One of our bookshelf is incredibly heavy and was very tight in the stairs. It took them a lot of sweat and time to navigate it through but they didn't give up and made it. Nothing got broken and you could tell that they cared. I am so grateful to the team and to Eugene that helps us with the certificate of insurance and everything.

I've come back 4 years later upon reflection and wanted everyone to be aware that back then, as a…read moreyoung woman, I still struggled with needing to be "nice" and felt really bad about leaving a less than 3 star review. I also struggled with the conditioning that everything was my fault when in fact, this was one of the most traumatic things that happened to me and it was completely out of line. After waiting ALL DAY for the mover and then to have him lose his shit on you on the phone when you're asking him to give you a specific time for when he comes, as in, he's hysterical and crying and screaming at you and wanting you to give him emotional support and hear about his stressful day is beyond ridiculous. Then, the get lied to about getting a discount and have to follow up and have the same person who offered you a discount say no they can't, is absurd. Not to mention, the mover who did come kept telling me "I gave you this for free and that for free so you need to tip me" something was very very off. And I was moving 3 blocks, I had very little furniture, I didn't even have a bed or couch, the whole move took 1 hour but they needed me to pay for 3 on top of a big tip as the mover kept angling for, is deceitful. These guys are crooks and completely unprofessional.

Great place for storage. Great prices. Great staff…read more Clean. Clean. Clean In nyc this is a real find

It was an okay experience but I'm glad to be out. The hours were not convenient and Christmas…read moredefinitely proved that the management doesn't respect people who do not share the same holiday traditions. I couldn't get in and I couldn't get any help. NOBODY answered my calls or messages. The smallest space did not hold much and it was overpriced.

Moving to this facility was the best decision. Blanca the manager and all the other people here…read morewere so helpful and happy to help me with all my needs and questions. They really go above and beyond. I definitely recommend this place because the facility is clean and the people are so helpful and thorough. They know what you need and they make sure it gets done correctly. They explain everything to you and make sure you understand. I am so happy.​

Needed lock assistant and the Manager Jessie was more than helpful in removing my stress in getting…read morethis done. So grateful! Marjorie