I needed my gas fireplace fixed because it would not light consistently. The dealer referred me to…read moresomeone else closer to the top of the Yelp list for this business category locally. I found that Stan was on time and his work was very professional. His skill was precise and he didn't waste any of my time needlessly writing an invoice up on a tablet. A craftsman who isolated the issue quickly and carried the necessary replacement parts to get the job done right the first time at a fair price. My fireplace works just like the day I moved in.

Don't use this company. My experience was extremely disappointing…read more The technician spent no more than three minutes looking at our fire pit before handing me a used gas valve key. He acknowledged that the key costs about $20 on Amazon, yet charged me $325 for the visit. Before coming out, I told him on the phone that I thought a $325 service call was excessive. He replied that he would already be in the area and would stop by. Based on that conversation, I did not expect to be charged the full amount. The replacement key he left was old and clearly used. I also felt uncomfortable being pressured to pay on the spot. Had my husband been home, I don't believe the interaction would have unfolded the same way. Rather than argue or create a confrontation, I wrote the check and paid. I understand that service companies need to charge for their time and expertise, but charging $325 for a three-minute visit and a used $20 part did not feel fair. I cannot recommend this business based on my experience.

After using multiple gas fireplace services, I HIGHLY recommend using Sierra Home Alternatives.  My…read moreservice was provided by Gage & Russell.  They were extremely honest, knowledgeable and professional.    They quickly diagnosed the issue and spent the time explaining what they were doing.  The price was very reasonable.  They are a local business provider that I will continue supporting.  I am an extremely happy customer.  The other company that showed up a few days prior just wanted to do a sale.  They told me that my system was old and unrepairable and that I had a small gas leak.  They did not appear to be knowledgeable or experienced.  I quickly escorted them out.

Great quality of service and excellent customer service!…read more Technician Sam was great with not only fixing the issue with my gas fireplace but also helping me learn more about my unit and the best way to heat my home. Thank you Sierra Home Alternatives!

I've been looking for a company to replace my existing wood burning fireplace with a new gas insert…read moreas I was tired of dealing with the mess of wood and ash, so I sent a request to California Mantel & Fireplace and was promptly put in touch with Sam (sales rep) who scheduled some time to come out and see what they could do. Sam was great to speak with and he answered all of my questions and gave me what I thought was a reasonable quote (given all the increased taxes and tariffs due to the Trump administration ripping off Americans!!) and scheduled time for them to come and install a new gas insert. The installers were quick and professional and did a good job installing the new gas insert, everything looks great and the fire is warm. :)

For reference, I am located in Orange County, CA (Southern California). CA Mantel and Fireplace…read moreserves more areas than just Sacramento area These guys are the BEST! I needed my 3 gas fireplaces serviced, so I requested a recommendation from the manufacturer. Michael from CA Mantel & Fireplace contacted me to schedule. Michael made scheduling super easy and convenient. On the day of service, Charles and Omar arrived on time. They were super courteous, informative, efficient and clean. They listened to my concerns and answered any questions I had. They had great knowledge about my units and performed the service wonderfully. Price was very reasonable too! I'm so happy to know I have a company like CA Mantel and Fireplace to turn to when I need to service my gas fireplaces! Thanks guys!

From start to finish my experience was awesome. Randy was great in the store explaining the…read moreproducts and scheduling my measurement/bid appointment. Jersey came to my home to do the measuring in prep of doing the price bid. Jersey was informative and professional. I received my bid in a timely manner, made a quick decision to proceed, and received an appointment for installation within a week! Zach came today for the installation and it could not have gone better. He was on time (actually early) and got right to work. He was organized and worked efficiently. I had no idea how involved the installation was but Zach made it look easy. I know how hard he worked and it shows. My home was left clean and tidy and Zach was respectful of my home. I could not be more pleased with the outcome. I highly recommend working with this company!

We had a great experience with Howie and Justin. They were both professional, friendly, and did an…read moreexcellent job installing our fireplace insert. They worked efficiently, paid attention to the details, and made sure everything was done right. They also cleaned up afterward and were happy to answer my questions.

Rick H. Roseville CA…read moreWe went with Elite because of the reviews online and we not disappointed. Rusty informed us when he was on his way (with a photo of himself) and he was on time and polite from the start. We had dryer vent and fireplace service. Rusty reviewed the fireplace inspection issues, with photos, and was very clear and honest regarding the condition of our fireplace. No sales pitch pressure whatsoever. Highly recommend Elite.

I've had several inspections and repairs of our fireplace done over the years. Elite is super…read moreprofessional and thorough. They have safety in kind and provide photos with all inspections. Highly recommend!

Our linear gas fireplace stopped working this past winter and I had no idea who to call. I'm so…read moreglad I came across ThePyro Guy, Rian specifically on yelp. He came out to assess the fireplace, told me what was wrong and how to fix it on my own. He also came back to do a maintenance service on our fireplace that was embarrassingly overdue. Rian was very friendly and informative, I cannot recommend him enough for your fireplace needs!

100% highly recommend. Rian, Miguel, and their team are the ones to go with. Give them a call you…read morewon't regret it. From the very first contact, it's a different experience than the dozens of other old school companies. You know what I'm talking about, those mass vendors that are listed under some regional mega contractor where you call a number and they farm it out to random contractors that you know nothing about. Here, within hours, the founder/owner reached back out personally to advise. That's the level of service that I respect and like to pay for. Replaced my entire fireplace with a new wifi/remote controller enabled system with stone wall masonry and custom mantle. They coordinated everything while helping me pick various designs and options that'll fit my specific requests. Helped me navigate the permit process, dealing with HOA, being flexible with parking/materials/logistics, and keeping me updated over the entire process. I'll certainly be returning to them if I need their services in the future and will recommend my family and clients to them. 1. Honest, young, dynamic team 2. Obviously cares about their final work product and reputation 3. Transparent pricing, flexible scheduling 4. Proactive advising on other issues 5. Helped with misc. items (insulation, painting)

Love this store!! I had a client that just closed on a property, and I'm newer to this area, so…read morewas looking for a local business that makes gift baskets. A few people on a Facebook page recommended Country Elegance, and I'm glad they did! I stopped by this store this afternoon, and they helped me pick out the items to put into the gift, as well as what would work well together, etc. It turned out perfect, and I cannot wait to keep coming back to buy gift baskets for different clients / holidays / etc. Thank you!!!

4 fireplace quotes and alot of unnecessary BS, then I found Michelle. I stumbled into her amazing…read morestore on a whim on my lunch and immediately fell in love with her and the amount of information she provided in a short time (lunch break). Michelle was so thorough that I booked an appointment as soon as I could. Richard, installer, was amazing. He came in got his information, passed it on to Michelle and within a week we had an install date. Between the two of them they made this transition easy and seamless not to mention stunning. Thank you again.

Criminal... Gave me a estimate for a pellet stove install…read moreover the phone of $350 - $400. He then came and looked at the house and sent me an text message estimate of $750... I thought. I complained about the price and he took $50 off the total. The $750 was ONLY for labor. There was another $712 charge for parts. It was very unclear in his bid. He told me the job would take about 6 hours. He was done in three. I've dealt with contractors my whole life, this is by far the most unethical one I have ever met. Classic case of gated community, must have money, take advantage. Shame...

From the owner: Complete installation of gas , wood and pellet stoves as well as gas line and electrical. Chimney…read moreSweeps, Gutter Cleaning and more!

Holy Smokes - he's the real deal. Pricing is unbeatable, but more importantly, he knows his stuff…read moreand is HONEST. The gal that answered the phone was fantastic from our first conversation, and she got us scheduled for a few weeks out. We got a call to confirm the day before, and to let us know they were on the way. Richard looked in our fireplaces and quickly said that we didn't need a sweep yet - even though we wouldn't really have known that. I appreciate the honesty, and will definitely use him for any future chimney cleanings. He will also be on my list of recommendations for neighbors and friends.

Great communication. On time. Price was what quoted even though took longer than originally planned…read moredue to older model I own. Performed sweep and service of pellet stove. Cleaned up area. I'll definitely use them again and am here to recommend to others since I won't need services again for a while. I want to keep them in business

Jason worked with Sierra Home Alternatives to drastically improve our damaged wood burning…read morefireplace into an electric insert beauty. Jason was efficient in his work of installing the unit, running power and ensuring the chimney was all sealed. It looks absolutely wonderful and we're thrilled to finally have a functional fireplace, even if electric.

January 2026. I paid to have my pellet stove and chimney inspected when I bought my home. 3 months…read morelater a squirrel fell down my chimney. Screens not checked and secured I assume. I called my service rep Eddie for an appointment to get the squirrel and repair screen. He said he would make an appointment for me and call me with the date that night. Instead he went on vacation. The squirrel died and I had to live with the smell. He called one afternoon to offer me a time slot for another patron's cancellation. I accepted. He called me the night before to tell me it would cost me $400 just to drive here from placerville to Rancho Murieta. That would not include any services rendered. I think All Pro needs a few lessons on greed and customer service. F on report card.