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    Delaware Avenue Dental

    4.0 (4 reviews)
    Closed 8:00 am - 4:30 pm

    Services - Delaware Avenue Dental

    Cavity treatment

    Crown cleaning

    Dental exams

    Delaware Avenue Dental Photos

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    Dr. Bob's Dental Care- North Buffalo

    Dr. Bob's Dental Care- North Buffalo

    3.5
    (8 reviews)
    2.4 mi

    I really like Dr. Herzog. What's even better is he cares about you. Going to the dentist has been a…read moreTrumatic experience for me since I was a little kid. I'm sure there are many of you out there like me. I can finish up this review in one sentence. No matter what Dr. Herzog did to me I never felt more than a twinge of pain and when he sensed that I flinched he stopped and reevaluated. See Dr. Bob if you want to get your smile put back together. You won't regret the phone call.

    Update: The extremely nice office manager Debbie called me and apologized profusely, is going to…read moretalk to Tina (that's the rude girls name) and tell Dr Bob about it. She asked what they could do to get me back and I agreed to try one more time.. she added notes to my appointment that I should be given a Tim Hortons gift card.. so we shall see...I believe in second chances and that one bad apple doesn't always reflect a bad bunch Original review: I am incensed after getting hung up on by staff at the Main St office. My last visit was at "a" main st office, I called that number to reschedule an appointment set six months ago. The woman who answered was very rude, told me I was calling the wrong office and when I probed she hastily explained that there were two offices on Main St Buffalo and I was looking for the Amherst location since "my" location had moved there. When I had to interrupt her before she hung up I asked could I be seen there, she frustratingly asked what was my insurance. I then said never mind I will go elsewhere since I didn't appreciate the way she was speaking to me. She immediately hung up on me. Unfortunately I did not get her name and I am well aware this is a big operation and don't even know who "Dr Bob" is but I am so tired of rude customer service.

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    Dr. Bob's Dental Care- North Buffalo

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    Inspire Dental Group

    Inspire Dental Group

    3.5
    (17 reviews)
    5.2 mi

    TLDR - Dentists and Hygienists are great, the receptionist is not (don't go in early even if they…read moretext you requesting you to come in because you'll end up wasting that time in the waiting room)! I have been going to this place for the last 4 years and honestly, this is the first time I have had any issue with them. The blame goes to the receptionist because the dentists and the hygienists are actually very nice and considerate. The receptionist on the other hand, has no regard for people's time, is rude and does not own a mistake when she makes one. I had my appointment at 3 pm today. I get a message around 1:50 pm that my hygienist is free early and asking if I could come in sooner. I check my work schedule, talk to my boss and decide to go early to accommodate THEIR request. I text back saying I can be there by 2:40 pm and they reply saying OK. I get there and am asked to be seated. It is now 3 pm and I am upset that I had to get permission to leave early just to sit in the waiting area. I ask the receptionist what the point of asking me to come early was and she goes in to inquire. Apparently, even though they knew I was coming early, they gave another patient to my hygienist right before I arrived. I am not attended to until 3:10 pm so essentially I came in early for no reason. The hygienist was polite and apologized even though it is not her fault to be assigned a patient while waiting for me. On the other hand, the receptionist is extremely rude to me, does not apologize once and when I point out that they shouldn't have texted me when they weren't ready for me, all she says is "that was not our intention". Well, clearly it was because you CHOSE to assign another patient to my hygienist while knowing that I am on my way coming in early at your request. I am away from my work desk a lot more than I needed to be because of her and she takes no accountability. If the management sees this, I hope they talk to the lady at the reception so she doesn't treat anyone this way in the future.

    I would give zero if I could. Billing is a nightmare. My insurance covers what Inspire already…read morehad me pay for. Then I get additional bills from "labs". DO NOT GO here. Scammers.

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    Inspire Dental Group
    Inspire Dental Group
    Inspire Dental Group

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    Delaware Avenue Dental - generaldentistry - Updated August 2026

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