Do not go to this dealership.... Do not even think about giving a deposit as they will NOT refund…read moreyou and disappear from your calls and messages if gd forbid you figure out the "great deal" they gave you is not and decide to walk away. I have had to report them for not refunding a deposit and will continue to make sure nobody does themselves a disservice by wasting their time here. Sad to feel that they lie about being all about the customer ... and all it is actually the exact opposite.

VERY poor customer service in the Service Dept. I watched the service manager AND several assistant…read moreservice managers come to the waiting are to update their customers and I never even so much as got a "Welcome to Union Park Volvo." This is my second time here in two weeks for service, coming in from Baltimore because I save money with no tax and repair costs. For the second time in a row I have felt as if I have been treated basic and just a number. I have a well kept older used car that has been paid off for several years and I only get it serviced at Volvo to ensure proper service, I have even entertained purchasing or leasing a vehicle here but the lack of personality and friendliness does not even make me feel like I want to spend my money here. If I had to base the whole of the organization on the treatment I have been getting then I do not have much confidence in Union Park at all. It is terrible that they are the only Volvo dealership in DE because maybe some competition would help inspire them to respect customers more. As the ONLY customer who is person of color here, I cannot help but blatantly see the difference in service.

Made an appointment a week in advance for a transmission issue. I also followed up the day before…read more Everything was set. Got there by 8 AM like we agreed on. The shop guy then said he didn't have time to work on my car. They hadn't started work on any other cars yet. I said why take an appointment you can't keep. What a joke this place is!! They can't even keep their appointments.

Great service been going there over nine years great Mech the best that I ever come across they…read moreknow what they are doing

Avoid!! Charged $150 after going in with the engine light on, codes provided,and explanation of the…read moreissues. Was told nothing was wrong and charged that amount to "clear the codes". Currently sitting with my car, with engine light back on and same codes, at a different shop. Was told the reason the light kept coming on was bc the codes weren't cleared "professionally".

Went there as a 1st time customer. I have a 40 year old classic car and requested an oil change…read moreusing Valvoline oil I use for the car. They refused my business! They only use overated overpriced Castrol oil for every car they service. Thanks but no thanks!

Rob Shipley and Joe Poppito have always provided me with the most efficient and convenient care for…read moremy 2017 Jaguar F-Pace. We have had a few times where communication may have been misunderstood however, for the most part, all of my needs have been provided in a timely manner and at a reasonable price!

So I went into this dealer for the second time because I had to provide information to Rob which…read morewas on line for 4 plus weeks, which he should have known before I had to email him email. Then I talk to the manager thym which he was terrible as well, he wanted to charge me a 4.2 process fee that he said was at the dealer for 20 plus years. He was very cocky until I prove that one of his employees was not know his job. I call another J. Dealer and they said the fee dont exist. That was false. He told me he was bother because they not getting cars, and the big bosses is making him lower the cars down. I would never tell anybody to go here for nothing. I wish I did not have to give them a one star, I could have give them know stars. Never again

There is always cheerful service and it always feels like Family. I also love that there's a…read moreshuttle to take you home.

I needed an auto repair near my new home and found Campanella's. I had a couple issues with my…read moreolder car and they were able to identify and repair. They provided a full inspection report and they only did the work requested, since I can do a lot of minor repairs. There was no pressure. Communication was great. I don't know about cost or value, but I pay for good service and that is what I received. Highest recommendation.

Repair was 75% fixed vendor failed to put letters on hood securely they move. Dealership claims…read morethere are fixed the letters when they fall off.

The greeting went well. Mike knew my name when I arrived. He explained to me what service is going…read moreto be completed and verified my request for the oil change and gave me an approximate time for the service to be completed

I truly don't ever recommend auto mechanics. This is definitely a first:…read more Great guys at R&M. Honest and the price is right.!! If you need a trustworthy auto mechanic, this is your place.!! Thank you R&M for expertise and honesty. You're my auto repair place.!! Maryann Brown.

Al, the owner of R&M Automotive, took advantage of my fiancée by convincing her she needed a new…read moreradiator when she did not. She actually had a valve issue that was clearly identified on the diagnostic code he ran and was fully covered by Subaru. Despite this, Al told her the car was unsafe to drive without replacing the radiator and pushed the repair. After the radiator was replaced, the car still did not function properly. The issue was ultimately fixed at Subaru when the valve was replaced. When confronted, Al acknowledged that she probably should have gone to Subaru first, yet he offered no compensation or accountability for charging her for an unnecessary radiator and labor. This wasn't an honest mistake; it was poor judgment at best and predatory behavior at worst. I'm posting this so others can avoid the same situation. There are plenty of mechanics in the area (e.g. Everest Automotive) choose one with integrity who won't scare customers into unnecessary repairs.

Everyone I interacted with at ASAP were professional, efficient, courteous and knowledgeable! I…read moreneeded some maintenance done on my car and the technician did a complete inspection (photos included) and even recommended some additional repairs. From time of booking the appointment all the way through payment and pick up was seamless! They even have a great system with texts and estimates! I will 100% be back and recommend them to everyone!

I have been to ASAP for oil changes and tire repair/alignments on my Toyota vehicles. They are…read moreprofessional mechanics and they get the work done well and for a reasonable price. I wouldn't take my business anywhere else! C H