Worst experience ever! I set up an appointment with Laura over the phone and she seemed great! I planned my wedding in April of this year for this August so I knew that it might be hard to get a wedding cake but I thought it was worth a shot. Laura said she could fit me in between two tastings and I was delighted since her reviews online were awesome! I got there 10 minutes before my appointment with my mom and aunt. The office was in her home so there was no waiting room or area to sit down so we waited in the car. We went over to the door at 1:00 and no one was there, the door was locked and after ringing the bell and calling we waiting again for about 15 minutes. Finally my aunt got up the courage to ring her front doorbell. Laura answers and my aunt says, "I am sorry, do we have the wrong time? We thought we had an appointment at 1:00." Laura responds, "Oh, no you are right." No sorry or anything! So we decide to proceed with the appointment even though she makes us wait another 5 minutes to open the door! As we walk in there are dirty dishes on the table!!! Yuck! So we sit down and I start to describe what I want. Laura limits me on the choices but I understand since it is a short frame of time until the wedding. We decide on a two tier cake and a sweetheart cake and she gives me a phenomenal price...the only reason I am giving two stars. When my aunt asks if she can deliver she tells us, "Well, no. I have two other weddings that day and I can't do it." Fair enough. But when my aunt says we are a 5 minute drive she says "Well I really don't need to do this cake." WHAT!!!!!!!!! Why did you book the appointment? We even had to ask her for something to taste! She didn't even offer/ have it ready! "Let me see what I have." Conclusion: great price, good tasting cake, the WORST customer service ever!!!!!!! I think if you have a bigger cake (I only needed one for 30 people) then she might be easier to work with. But for me, my cake was small and the attitude she gave me was that she really did not want to make my wedding cake. read more