I just want to say thank you so much to the team at EAG!! You guys are amazing....Im am still…read moresmiling from ear to ear in my new whip. You were extremely proffessional and did not try a force me into to something I didnt want like the last place. I recomend this place for anyone who needs a car!! Thanks again Express Auto Group.. I will be coming back for my free car washes!

if I could rate 0/10 I would I DO NOT recommend this dealership to ANYONE, Jordan lied about the…read moreissue that a car I was looking at had and told me that the issues on the car would be fixed so I could get the car.i had to call almost everyday for a week for updates on the car(which they barely gave me because "we're waiting on a part" or "its at the shop now but cars are ahead of you" is not the correct answer to give a customer when u know it's NOT true, he said the car was ready so I drove an hour to pickup the car and once i left the lot (for the 2nd time) the car started having issue(the same issue it was having before)so i turned around to go back to the dealership and he was gone. They closed at 8 and it was only 7:45. He knew the car was not fixed and still gave it to me.

Bought several cars from this dealership. Very fair and always tells you what the situation is…read moreupfront. Super affordable place to buy a decent used car!!

By far the worst car buying experience of my life. Purchased vehicle a few months ago from this…read morelocation. Car appeared to need a few repairs. Salesman stated they would fix the items and that car would be ready to pick up in a few days. Upon picking up vehicle car broke down. They picked up vehicle and did just enough to get it back on the road. After getting the car back a second time it continue to have problems, died again and ended up needing several hundred dollars in repairs. While I realize that used car purchases are as is this was absolutely ridiculous! Come to find out they purchase their vehicles from an auction house. I could have done that and just took my chances on the sale. Oh and it took forever to get my hands on the car title! Buy from them at your own risk.

STAY AWAY FROM THIS PLACE!…read more These people are full of crap. They sell trash cars and lie about them being in decent shape or taking care of issues before delivery. After selling me a car but before delivery, they said they would fix the a/c. But, it wasn't fixed. I took it to a mechanic, who said they put in a compressor that was obviously from a junk yard. They have been arguing with me about replacing it, saying it's just a valve. And now, THEY WON'T EVEN CALL ME BACK!! Do NOT do business with these people!! Also, a couple of days after I got it home, it rained hard and the front and back seat floors filled with an inch of water. AND, I still haven't gotten the title and it's been 6+ weeks when the guy said I should get it in 2 weeks.

I got my dream car here at a great price compared to other dealerships in the area. I test drove…read morethe car and was given a few days to decide if I wanted to move forward. When I came in, Christian explained the whole process to me and we were able to close the deal very quickly. The financing offered a competitive interest rate. The car is flawless. Definitely grateful to have done business with charge auto sales!

From the owner: Used Car Dealership serving Northern Virginia. read more

Great Communication! Great Customer Service! I came with no expectation of getting approved for a…read morevehicle, however my sales rep Twin and loan officer Johnathan and the GM made it work. I never had a newer vehicle (under 2 years old) and now I'm a proud owner of one. I was in and out, everything from the picking out a car, test drive, paperwork and placing my tag on my new vehicle where all under 2hrs. Thank you!

My husband and I drove two hours to pick up a car after being told everything was completed over…read morethe phone and email. The salesman Juan immediately changed the down payment upon our arrival, when we returned the next day with all the money he again uped and he price and said the deal was only good for one day. Then he said we couldn't take the car because it was Sunday and his manager wasn't there to approve the paperwork(after he told us to come back the next day). We waited for an hour and a half (after driving two hours) for him to show up. When he finally arrived he looked pissed like we were inconveniencing him. Needless to say we went somewhere else and purchase a better car in a matter of minutes. Worst customer service experience I have ever had.

First of all, i do not typically take my time to write reviews.... that being said, I am writing…read morethis review because of the ease of my experience in buying a vehicle from 3 Star and Tim. My experience with Tim was very simple, NO pressure, and super easy to work with. He was extremely accommodating, helpful and understanding. He allowed me to have the vehicle inspected by a mechanic of my choice, agreed to make a replacement of an item on the vehicle, and is also very well known and respected in the mechanic field in the local area. I had an issue with the aftermarket alarm/remote start system, that I was not familiar with. I pushed too many buttons and somehow tampered with the programming. Tim came out to my RESIDENCE to try and assist me with fixing it, on his OWN TIME, in the rain! That's customer service folks! I recommend Tim and 3 Star to anyone who wants honesty, respect and great service. It made purchasing a car very simple.

I had a major electric problem that a major national repair specialist could not correct. They…read morereferred me to 3 Star Auto. Results: Success! They have my business for life! RJA

As for the dealer/inventory, I have to give this location a 3. We didnt end up buying a car as the…read moreinventory was lacking and the detailing was a bit shy of creating a good impression on the cars in stock. That said, I wanted to leave a word about CJ. He deserves 5 stars. I only wish he could have been the one from whom we ended up purchasing the car we bought. He is a very thoughtful and honest salesman. My son was the one purchasing the car, and CJ made sure to take time to inform him of what he should be looking for in a carfax report, and why it mattered. We appreciated his insight and caring manner. He wasn't over the top or pushy, which made us feel comfortable. If you do go to this location to get a car, and happen to find one, I recommend you ask to work with CJ!!

If we could give ZERO stars, that would still be too many!! This is a HORRIBLE place to do business…read morewith! We placed a REFUNDABLE deposit on a vehicle and subsequently, my father had heart failure, blacked out and required emergency surgery, which required our immediate attention and help. I called, texted and emailed to thank them for holding the car, but explained what our situation was. Not only were the UNRESPONSIVE, but when I finally did get an answer, they were rude and extremely unprofessional, stating that they lost money because of our actions!! How did you lose money when the car had been sold!!?? A family EMERGENCY!! REALLY? We're filing a police report, a fraudulent dispute and going to the Better Business Bureau.