1. TJ Auto Sales

1. TJ Auto Sales

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Fredericksburg, VA

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TJ Auto Sales

2.7 (11 reviews)
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CarMax

CarMax

3.1
(67 reviews)

Great first experience with Carmax. We found exactly the car we wanted online (but out of state)…read moreand carmax shipped it here for a test drive with no obligation. The car arrived in a matter of days and we were on our test drive less than 20 minutes after arriving at Carmax. Thank you to our salesman, Russell Killcrece, who had us out the door in our new car that day without any high pressure sales tactics. He made recommendations based on our actual needs and gave good advice, I would certainly send family members to see him. We also did a trade in and had an online quote for the trade in before we arrived at the dealership. Nobody asked for my keys before we did a test drive and decided that we were going to buy. When we made our decision they did a quick inspection and ended up giving us more for our trade in than the online quote.

I had a very disappointing experience with CarMax from start to finish…read more After purchasing my vehicle, I was told by the service department that it would be ready on a specific date. When that date arrived, the repairs were not completed, causing an unnecessary delay. Once the vehicle was finally ready, I was incorrectly told that I needed to obtain a physical check from my bank before taking delivery. My bank does not issue physical checks, which CarMax should have known. To make matters worse, I was given this information after the bank had already closed, creating another avoidable delay. Because the repairs could not be completed before I took possession of the vehicle, I was given documentation and told I had 30 days to have the remaining repairs completed at no cost to me. However, when I contacted the service department to schedule the repairs, I was told I would have to pay Tesla out of pocket for the parts and then seek reimbursement from CarMax afterward. That is not what I was told when I accepted delivery of the vehicle, and it is unacceptable for customers to receive conflicting information depending on who they speak with. On top of everything else, I was promised that $250 would be waived due to the delays in receiving my vehicle, but that never happened. The biggest issue throughout this experience has been the lack of communication and consistency. Different employees provided different information, commitments were not honored, and I was left to sort out problems that should have been handled by CarMax. Purchasing a vehicle should be an exciting experience, but instead it was frustrating, stressful, and unnecessarily complicated. I expected much better customer service and professionalism from a company of this size.

Mack 1 Motors

Mack 1 Motors

2.6
(5 reviews)

Worse experience ever... Traded in a 2012 Ford Edge Sport 2 YRS AGO for a 2015 Ford Explorer…read moreSport...Have had problems with the Explorer since I left the lot...It's 3 hrs from my home so bringing it back wasn't going to solve anything, just cost me more money... IE, defroster don't work, don't blow heat on the feet, sunroof won't open, "never been in a wreck", but has bodywork in "BOTH" rear fenders, O2 sensors are bad so check engine light is on, air bag light is on, remote start don't work...I can go on all day...And today, almost 2 yrs to the day, I receive a registered letter saying that "My EDGE (the vehicle I traded in)" has been towed and has been abandoned...A abandoned fee, a administration fee and a storage fee for every day it sits there...I have absolutely NOTHING good to say about this place...There should be laws in place that deal with dealerships that do this to people...

Worst experience. I bought a vehicle from here in April and I have had nothing but problems with it…read moresince I have purchased it. I was told the car was in good condition, I brought the car back several times to the dealer when the check engine light came on one day of driving it off the lot. The car shuts down at random while driving, the RPM's zero out, and the struts and springs are bad. Yet it has a new inspection sticker, I have only had this vehicle for four months and all these problems, but was promised the vehicle was in good condition.

TJ Auto Sales - usedcardealers - Updated July 2026

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