I was originally driving by the dealer, when I saw a vehicle that I have been on the hunt for!…read more It was a very random stop, but once I walked into the office Ron was very helpful with getting the vehicle pulled up- and ready for a test drive.. Overall, good communication, and Speed! If your in dire need of a vehicle, or information on one- your in good hands!

Do NOT purchase a vehicle from this dealership…read more I bought a car here in October 2025 through a salesperson named Luisa, and this has been one of the worst experiences I've ever had. I was promised a flash drive with all of my signed paperwork sent by mail--I never received anything. I've called multiple times and have been given nothing but excuses and runarounds. The worst part: I later found out the vehicle has a Structural damage report on the CARFAX that I myself had to look up because I was not given a CARFAX when I asked for it, which was NEVER disclosed to me at the time of purchase. This is a huge issue and completely unacceptable. Failing to disclose something this important is misleading and raises serious concerns about how this dealership does business. At this point, I have lost all trust in this place and will be pursuing legal action. Save yourself the stress and go somewhere else.

This credit union failed to obtain a beneficiary on a CD of $111,000, the woman was 98 years old…read more This error caused $1000s of dollars in cost for surety bonds and taxes. Then this year a 1099D was not sent out. After an hour on the phone they might expedite it or just mail it to receive sometime in the future. Had to cancel my tax appointment. The only way to improve service would be to close their doors so as not to injure more people. This is not a good place to put your money.

Great service. A trusted financial institution. However, their rules are too strict for loyal…read morecustomers who have had credit issues in prior years but have a longstanding and dedicated relationship with Navy Federal.

I Regret Letting My Daughter Buy From This Place! As a…read morefather, you want to help your kids make smart, safe choices--especially with big purchases like a car. I helped my daughter buy a 2016 Audi Q5 from this dealership, and I genuinely regret not steering her elsewhere. The car seemed clean, and the owner (a woman who presented herself as professional and courteous) reassured us by saying insurance was included. That gave us peace of mind--until reality hit. Just over 1,000 miles later, the engine failed completely. A complete breakdown. No warning signs, no second chances. When we tried to use the insurance we were told was "included," we were shocked to learn it only covers up to $1,500. For an engine replacement that can cost upwards of $8,000, that's basically nothing. It felt like we were tricked--like the coverage was just a sales tactic to close the deal. What made it even worse was how the owner handled things. She was responsive and friendly when we were shopping. But as soon as we reached out for help, she stopped replying completely. No returned calls, no returned texts. We were left to deal with a totaled car and a mountain of repair costs alone. This has been an incredibly expensive and painful lesson for our family. I'm writing this review in hopes that it spares another parent or young adult from making the same mistake. There are honest dealerships out there. Unfortunately, this is not one of them. Save yourself the heartache--and your hard-earned money.

1 Star - BEWARE: Shady Practices, Unreliable Cars, and Zero Accountability…read more I'm not someone who usually leaves reviews, but I feel a responsibility to warn others before they fall into the same trap I did. I purchased a 2016 Audi Q5 from this dealership, and within just 1,000 miles, the engine completely failed. We're talking a total engine failure on a vehicle that I was led to believe was in excellent condition. I've bought used cars before and I understand there's always some risk, but this was beyond anything reasonable. When I bought the car, the owner (a woman who initially came off as very kind and professional) included an insurance policy with the sale. That gave me some peace of mind--until I actually needed it. Turns out the policy only covers up to $1,500, which is completely useless when you're facing an engine replacement that can easily cost $7,000-$10,000. This so-called "coverage" feels more like a gimmick to make the sale sound better than it really is. What's worse is how the owner handled the situation. At first, she was responsive and helpful. But the moment I let her know about the engine failure, she completely ghosted me. No returned calls. No response to texts. No support. Nothing. It became very clear that once the sale was complete, she had no intention of taking responsibility or helping resolve any serious issues. This experience has left me with a dead vehicle, an enormous repair bill, and absolutely no accountability from the dealership. I trusted this business and got burned badly. I strongly urge anyone considering buying a car here to think twice. The friendly smile and "included insurance" are just smoke and mirrors. Once your money changes hands, you're on your own--no matter what goes wrong. There are plenty of trustworthy dealerships out there--this is not one of them.

Easy process to join NFCU and the loan application was seamless. Our Loan processor "Brooke" was…read morewonderful to work with.

I opened an account with Navy Federal Credit Union in Virginia for a home loan. They sent the…read moreappraiser to the wrong address because the loan officer was "overworked" and then the loan was held up because more Navy Federal Credit Union staff in Florida wanted to review it., And then it died a natural death. I did not get the home. The developer noted that using the credit union for any type of loan will have problems 99% of the time. It was a nightmare that turned into a daymare.

this place doesn't deserve stars, they lie they don't know anything about what they are selling i…read morepurchased a truck from them and it had nothing but issues and I didn't know it they told me everything was perfect truck should last, wrong 5 months later the engine need to be replaced don't buy anything from this place they are junk for a premium price.

I really wish I could give this place negative stars. I purchased a vehicle from the crappy place…read morethey gave me a warranty(which they did not honor) as soon as I drove off the lot and made it home. Smoke came from my rear brakes and the rear was making a noise... took it to my mechanic who informed me that I needed to replace the rear end.... Spoke with the guy who sold me the vehicle and they told me I could bring it back. I took the car back to the dealership the next day and they informed me that they would keep 3000 of my money that I put down!!! Told me it was a restocking fee. Thing is when I purchased the car it was posted on the wall that it would be a 2000 dollar restocking fee. I get there that day and they changed the paper to 3000!!! Smh I can go on and on how bad of a business they are I just would not recommend this company to anyone!!!!

I got my dream car here at a great price compared to other dealerships in the area. I test drove…read morethe car and was given a few days to decide if I wanted to move forward. When I came in, Christian explained the whole process to me and we were able to close the deal very quickly. The financing offered a competitive interest rate. The car is flawless. Definitely grateful to have done business with charge auto sales!

From the owner: Used Car Dealership serving Northern Virginia. read more

Great staff! Very knowledgable, friendly, helpful and efficient. I was in and out within a couple…read moreof hours. Prices were very reasonable for luxury cars, and they didn't try to hide anything from me. Even after I purchased the car they were willing to answer my questions that I forgot to ask when I was at the dealership. I was even told I could come back and trade my car in later if I saw something else I liked. This is a very honest and hard working crew and I'd recommend buying a car here again. I'll go through them again for my next car as well.

I had a very disappointing and honestly concerning experience dealing with this dealership while…read moreattempting to purchase a 2022 Mercedes EQS. Communication started off normal, and the salesperson Moe did provide requested videos and a CARFAX report, which I appreciate. However, once I asked for a straightforward out-the-door (OTD) price including all taxes and fees, the entire process changed. Instead of receiving a basic itemized OTD breakdown--which is standard practice at most dealerships--I was repeatedly told that I would need to complete a credit application and get approved before any pricing would be discussed. Even after clearly stating that I was an out-of-state buyer with pre-approved financing, I was still refused a simple total purchase price. I found this extremely frustrating and non-transparent. Asking customers to submit to a credit application before disclosing the full price of a vehicle is not a normal or reasonable buying process, especially when the buyer is simply requesting a total cash/financed OTD number. At that point, I no longer felt comfortable continuing the transaction and chose to walk away. In my experience, transparency around pricing should come first--credit applications should not be used as a condition to disclose basic purchase numbers. I would strongly caution other buyers, especially those with pre-approved financing or out-of-state intentions, to confirm full OTD pricing upfront before proceeding with this dealership.