The Delta Air Lines main customer service number is 1(866) 853-3132TM or 1.866.616.9313. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Every Journey Deserves an Extraordinary Beginning** Business class introduced a refreshing approach to flying by transforming travel into an experience defined by comfort, precision, and personalized care. Every phase of the journey was carefully coordinated to help travelers move effortlessly from one stage to the next. Whether embarking on a business mission, a family vacation, or an international adventure, every detail reflected a commitment to making travel feel smooth, enjoyable, and rewarding. **Creating Harmony Throughout the Travel Experience** Premium travel was about more than exclusive benefits--it was about creating harmony between every part of the journey. From organized travel planning and welcoming airport environments to refined onboard experiences and efficient arrival services, each element worked together to deliver consistency and peace of mind. Travelers experienced fewer interruptions and more opportunities to focus on what truly mattered. **A Cabin That Inspires Every Mile** Stepping into the business class cabin revealed an atmosphere where elegance met everyday practicality. Sophisticated interiors, generous personal space, ambient lighting, and carefully designed seating created an environment that encouraged travelers to relax, stay productive, or simply enjoy the changing views outside the window. Every feature was thoughtfully integrated to make every mile as comfortable as the destination itself. **Elevating Service Through Thoughtful Details** The most memorable journeys were often defined by the smallest moments. Business class enriched the inflight experience with carefully prepared cuisine, premium refreshments, exclusive amenities, and engaging entertainment options. Professional cabin crew delivered attentive hospitality with warmth and efficiency, ensuring every traveler enjoyed personalized care that reflected genuine dedication to exceptional service. **Effortless Travel Beyond the Flight** The premium experience continued long after landing through coordinated arrival support and well-organized airport services. Smooth baggage collection, efficient passenger assistance, and seamless airport transitions allowed travelers to complete their journey with the same confidence they experienced from departure. Every stage remained connected through a shared commitment to convenience, reliability, and comfort. **Where Every Flight Becomes Part of the Story** Business class represented more than a premium cabin--it became an essential part of every travel story. By combining intelligent travel solutions, refined surroundings, personalized hospitality, and consistent excellence, it transformed ordinary flights into memorable experiences. Every journey became more than a route between destinations; it became a collection of meaningful moments that inspired travelers to look forward to every adventure yet to come. read more

Flying out of Atlanta back to LAX, my wife and I had the opportunity to fly in Premium Select class on an Airbus A350-900. It was worth remembering (documenting). By maintaining Delta Platinum Medallion level, I'm able to purchase a Main seat (not Basic) for me and a companion, and almost immediately upgrade to Comfort+, if they are available. That's been my M.O. for most flights, sometimes (very rare these days) being upgraded to F.C. the day of. So when I got a notification 2 days before our flight to LAX, that we had been upgraded to Premium Select, I was excited, mainly because it was something new (knowing that Premium Select is different than first class). We also got to pre-order our dinner for the 4 hour flight, right on the app. Premium Select was tied to boarding group 2, and had 40 seats. The A350-900 has Delta One lie-flat seating (1-2-1 configuration with total of 32), so after that group 1 boarded, it was our turn. Premium Select is configured in a 2-4-2 configuration, meaning that a Delta One seat is about twice as wide as a Premium Select. Main economy is configured as 3-3-3, so that missing seat's width is distributed across 8 seats: the width is pretty much the same as an economy seat. Where it is quite a bit better is the pitch (the space between you and the seat in front of you) and the existence of manual built-in adjustable leg rests and foot rests. It made a big difference for me, being able to elevate my legs and feet. There are three buttons to control it (with the 3rd button controlling the recline). One negative is that the space in front of you to store a small personal item, is a lot smaller (shallower) than a typical seat. My wife had to put her duffel bag up on top because it wouldn't fit. Other added feature included the aforementioned dinner (similar to what one would get served on a first class seat), noise canceling headphones, bottled water, pillows and blankets for comfort, and a Tumi amenity kit. The seatback screen seemed bigger as well, though there were continuing problems with the playback of movies throughout the trip, with inconsistent sound (a lot of static) from the headphones. Wifi worked fine, so used that instead. This flight had a total of 10 flight attendants to take care of the 300 plus passengers, and they were friendly and attentive. Because of a problem with the flight attendants not arriving on time to the gate, we were delayed 1 hour. But nobody seemed to be in a hurry (LA seemed to be the final destination for most), and the flight ended up being very pleasant. Our checked bags did come, though to the wrong marked carousel. But it was nice to be home, taking a Lyft back to Long Beach. read more

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Here we are - coming & going again Flying high Into the wind Where will it take us Where will we go Does anyone know Our ticket says CLE And today It's just me So here we come To the city on the lake And Rock'n Roll Hall of Fame This airbus aisle is plenty Compared to the CRJ Dare I too complain The seat spaces Keep getting smaller The in between space too Oh well I made it this far Sitting so close to "you" Main thing is we're safe And make it all on time So now, I'll cut the whine read more

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I was scheduled for a 10am flight out of Atlanta. I had a schedule change that meant I could get an earlier flight. I checked and the earlier flight had over 20 empty seats. I arrived at the airport early and went to the Delta help/customer service desk to ask if I could go on the standby list. The rep behind the counter informed me the standby list was full. The only way I could get on the flight was by paying $75 for a confirmed seat. So I declined and left the desk and proceeded to the gate where my scheduled flight was leaving from. About 20 minutes later, I hear the gate attendant asking for volunteers to move to a later flight for a flight credit for use on another flight. I guess corporate greed tops common sense and it just proves, Delta does not believe in putting their customer first! My colleague who was on that earlier flight told me there were still many empty seats on the plane. read more

Early in- hours to Board. Excited about the CHILL TIME- THEN Original gate F 12. House keeper told me there would be food there. I kept walking.... App changes gate to E 23.... Let the walking begin. No worries. Another gate change....feel like maybe ill take the Tram- a couple of young men agreed.... Tram comes in like a SNAIL..... Doors never open- Then it jets away.. Then I see a unit says- "DELTA ?" How perfect. Rep tells me to GOOGLE MY FLIGHT(I have the Delta App on my phone- GO FIGURE. Walking is better.... Gate changes again- C35......walking I go. Looking for dinner now, finally SIT- gate changes again.... Only 11 more Gates. Im grateful I'm able. Dinner is fair. EXPENSIVE. A peaceful Day - went CRAZY Very disappointing! read more

(Traveled 09/02/25 TU @ 9:55am): Although I was in the South, I saw no deltas anywhere near the airport! I recently flew one-way with Delta Airlines as I had a layover in Atlanta Hartsfield-Jackson International Airport ATL but originated from Los Angeles International Airport LAX. In recent years, Delta has been my favorite international carrier (Alaska and Southwest Airlines were my favorite domestically!) mainly because they had the cheapest and most direct flights. Obviously, this particular flight was an exception. Would my thoughts delta about this airline!? PURCHASE(S) One-Way Airfare ($255.05): Nowadays, I booked one-way flights because I usually had more flexibility when I needed to return. Although I had a definite travel window on this recent vacation/business trip, it still made sense for the one-way option. Since I booked the flight merely weeks before its departure, I felt this fare was reasonable for air travel during the medium season (I traveled slightly before the Labor Day holiday weekend). On an overnight flight that initially arrived in Atlanta around 5:50am the next day, it was all good. Checked Luggage (Varied; N/A this instance): I traveled very light even though this particular trip was a relatively extended one, so I only had a carry-on and backpack. FLIGHT EXPERIENCE ~Check-in: I was already checked in for the first leg of my flight from LAX, had my QR code boarding pass on their app, and traveled with only a carry-on and backpack, so I was ready to go! Although I had Global Entry & TSA PreCheck, I didn't go through any security checkpoints. When it was time, passengers were queued-up in order of their boarding group and number (i.e. Zone 1/2/3, etc.). Sadly, the layover was over four hours, so I had plenty of time to kill. Once we finally left, the flight felt like it arrived shortly after it departed (barely two-hour flight). ~Seats: I happily had a window seat (26F) in the Main Cabin and slightly more leg room. I always favored the back of the plane close to the restroom and snacks. https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=24&select=eO4EE6NnXUtcH-lCRyxMTg ~In-flight Meals (Varied; FREE this instance): I opted for my normal Seagram's Ginger Ale and Sun Chips snacks. https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=24&select=9OP9-lJg51WloWwoOWLSyw ~Lavatory: I did my business at the terminal before we left, so I had no idea of the condition of the restroom closest to me. ~Service & Amenities: All uniformly-dressed flight attendants were adequate and spoke perfect English. All of the seats had video monitors for movie/show watching, music listening, and games playing https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=24&select=ZRiAzOPgAqAn-hSzJpsE_w which excited me! The seats themselves were roomy enough. Headphones were provided, but I always carried my own. No blankets or pillows were provided. The drink/snack cart rolled out shortly after the plane leveled off after takeoff. There were no carry-on baggage fees. PARKING (Varied; N/A this instance): I was traveling through and had no need to park. However, the airport offered onsite parking structures with rates that varied from a range of $10.00-$75.00/daily maximum. Because this was located within Concourse F of arriving and departing flights, you had to already be an outgoing or incoming passenger to even get here, so parking would be a moot point. ATMOSPHERE, DÉCOR, AMBIENCE Because this was a layover flight, there were no security checkpoints to deal with as I took the Plane Train shuttle system from Concourse A to Concourse F of the Terminal International and headed towards my gate where the waiting area was spacious enough, several long rows of seats, and a modern appeal. There were sufficient places to sit throughout the terminal. Plenty of natural lighting came in through the large windows that looked out to the tarmac while a ton of electric ceiling lights filled in the rest. Once on the airplane (I forgot to note the type of plane), it seemed like any other. ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. I liked to be unencumbered and unfettered, so the least amount of clothing, especially while I traveled through an airport, the better! OVERALL My one-way layover flight on Delta Airlines from Atlanta Hartsfield-Jackson International Airport ATL to Toronto Pearson International Airport YYZ https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=24&select=zLBV1TWdHGflw1360NQXeg was quick and safe which truthfully was all that mattered to me on any flights. Therefore, I'd fly and recommend them again. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $255.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice...AMEX! 4.0 STARS read more

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Comfortable seats for my flight to Jamaica. Chose to fly Delta for this international trip to make use of some sky miles points I had accumulated. Tickets were reasonable. Each checked bag was $40 so make sure you factor that into your cost. Planes appeared to be cleans. I had a short flight from Baltimore to Atlanta with a little layover then a 2 hours 25 minutes flight to Jamaica. Due to turbulence there was no inflight service to Atlanta. Nice in flight entertainment options. A little rough weather but I still was able To sleep through most of it. Arrived a little later than scheduled. Overall a good experience and I will fly delta again. read more

Delta Air Lines - Seat back - Airlines Near Me - Atlanta, Georgia

Strongly recommend Delta Airlines fliers beware of Delta's "damaged baggage" service: On June 28, 2026, I flew Delta from Richmond , VA to Melbourne, FL and checked my caddydaddy hard case travel golf bag. I have used this travel golf bag for over 15 years on multiple airlines (including Delta) and never had any damage before. On this recent Delta flight, Delta broke BOTH carry handles on the golf bag. I filed a claim with the Melbourne airport Delta baggage person. Delta denied my claim as being "normal wear and tear" (per Delta's (name redacted) Claims Manager Customer Care - Baggage Delta Air Lines). Of course Delta baggage handlers breaking the handles of my golf bag is NOT "normal wear and tear!! Be aware of how Delta will deny baggage damage claims due to what they define as "normal wear and tear". read more

We've been stuck on the ground for 15 minutes on the tarmac in Atlanta because another flight is late pulling out of its gate. I would understand this to be a problem if it were anywhere else, but for them to not be able to find a spare date when they literally have hundreds at this hub airport for the entire airline is ridiculous. They're sitting here wasting fuel not letting passengers get up to use the restroom and turning what was going to be a leisurely two hour connection into the usual mad dash that makes Atlanta airport a hell hole how Delta gets rated the best airline is beyond me. It sure as hell isn't because of the way coach Service is or how they run the operation at their main hub. read more

I've been flying Delta for nearly 20 years now, and I'm on the brink of hitting two million miles with them. That kind of time in the air doesn't happen if you absolutely hate an airline, so yes--I've had plenty of good experiences along the way. For a long time, Delta felt like "my" airline. But lately, things have shifted. Since Ed Bastian took over, I just don't feel the same sense of loyalty coming back from the company. Instead of valuing frequent flyers, it feels like Delta is mostly chasing the next travel dollar. Fares keep climbing and never seem to come back down, and the frequent flyer program has lost a lot of its punch. Onboard, the planes themselves are showing their age. Too many seats I've sat in recently sag like an old couch where the padding is long gone. Comfort used to be a strong point--now it's hit or miss. And then there was this past summer: three weeks in a row, my return flights were canceled. I ended up with either exhausting long drives or scrambling onto other airlines just to get home. Thankfully, my more recent flights have been smoother and on time, but those cancellations still sting. All in all, I don't hate Delta--I wouldn't still be flying them if I did--but I can't say I feel valued the way I once did. These days, it's more "just another airline" than the standout it used to be. For me, that lands somewhere in the neutral zone. read more

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Quite a busy hub in Atlanta on a Thursday morning. The ATL airport does need a remodel in a lot of areas which is in the works. The Delta seatback entertainment is great and much preferred to not having one. Service is very good too. Some of Delta's domestic planes seem a little on the older side, having flown on a lot of 757s and 737s. Hopefully they take delivery soon of all the new planes on order. The newer A220s are very nice. read more

Multiple cancellations and delays consistently thought the day, slow boarding no leg room, these mfs suck. Someone needs to figure this out

We were victims of the government shutdown- while flying from Sacramento, we were advised our flight to Sarasota was cancelled. Chaos in Atlanta with everyone trying to rebook. We spent the night in a hotel near the airport- took 1 hour to check in given the line and people without reservations. Just a travel nightmare. Back at Atlanta at 6 this AM ; hopefully, we can make it back to SRQ today. Addendum- we made it finally but further delays in ATL due to weather read more

Delta Air Lines within Hartsfield-Jackson Atlanta International Airport was pretty much my transition from Tallahassee Florida enroute to Chicago Illinois. During that transition, I really did not get the chance to enjoy the airport itself because once I arrived, I was in search of the airline gate. Post my short layover, the airline gate was easy to find within the terminal thanks to posted signage, as well as the Plane Train for getting me to the concourse quickly! By the time I arrived at concourse F from concourse B, it was time to board the airplane once I arrived at the Delta Air Lines gate. By then, I swear my anxiety level was nearly at its peak because I did not even have a boarding pass at the time, so I was thinking to myself that I might miss my flight back to Chicago. Near the end of the boarding process, the gentleman that was checking travelers in came over and assisted me, which released that anxiety. The last thing I wanted was to miss my flight, or purchase another ticket, which more than likely would have resulted in a later flight back to Chicago. As for the airplane interior, I loved that the seat area had enough space to where I could adjust my body while seated. I had a decent amount of foot space to where my military-style backpack could fit underneath the seat in front of me. And there were also charging outlets within the seat, thankfully because I burned most of my battery checking the Delta Air Lines website for my boarding pass while enroute to the concourse. While onboard the flight, I ended up watching the movie 'Blade', which put a smile on my face after the commute to get to the gate, and potentially missed the flight. And onboard this flight, the Delta Air Lines attendants gave out refreshments, and snacks which are always a plus. In closing, I am still open to choosing and recommending Delta Air Lines to a friend, relative or colleague even after this experience. My rating given is mostly because of me not receiving my seat until near the boarding process was completed, which is something I never want to experience as a traveler who just wants to go home. Anyway, safe travels, and blessings to all that read this review. ~ Keep moving Forward ~ Thomas G read more

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I am extremely disappointed and frustrated with my experience with Delta Airlines. My flight was canceled, and instead of providing a reasonable solution, I was rescheduled for a different day--not once, but twice--leaving me completely stranded. What made this even worse was the total lack of concern or urgency from Delta's staff. There was no real attempt to help, no accountability, and no recognition of how disruptive and stressful this situation was for me and my family. On top of that, despite paying extra in advance to ensure our family could sit together, Delta separated our seats anyway. This completely defeated the purpose of what we paid for. When I tried to address this with staff, my concerns were dismissed and ignored. No one made any effort to fix the issue or even acknowledge that it was a problem. This entire experience felt careless, disorganized, and incredibly disrespectful to customers. Delta's customer service was not just unhelpful--it was indifferent. I expected far better, especially from an airline of this size, but instead I was left feeling stranded, ignored, and taken advantage of. read more

Thunderstorms came through here last evening and there was a "Complete Ground Halt", both in and out of ATL Hartsfield Jackson. Nothing but nice things to say about the ground crew and the Delta Sky Lounge staff. We eventually boarded two hours later, but just as our plane approached the runway, again there was another stoppage. Better to be safe, as they say! We sat for over two hours and eventually took-off, two and a half hours later. Thank you Delta for putting safety first, even if we did arrive at IAD @... Zero Dark Thirty. Yep, that's correct. read more

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I'm the type of flyer that a flight is a means to an end, of which I'll satisfy comfort for a better fare. So if a center seat in the back row is cheap, I'll be sitting there. And what about Southwest Airlines? 150 First Class Seats. Gayle on the other hand has a motto of "Who Doesn't Want to Be Comfortable?", which for International flights means Business Class. I've long lost the lower cost argument, and now focus my efforts on finding the best price within this class of service. So in Atlanta, we came in from Dublin on Delta International Business Class and connected on a Domestic First Class flight to Salt Lake City (connecting to Reno). Here's our take on the International Leg: - Outstanding cabin crew service. An extra treat was that it was one attendant's last flight before retirement, which was a lot of fun. - Comfortable, yet tired Business Class seats. I'm not so sure, but we both agreed that there wasn't enough storage within our little pod. - Bathrooms - A little tight - Wi-Fi. Power Outlets, and Entertainment - Very Good. For some reason, I ended up watching a lot of Mom! - Dad! - Bingo! - Bluey! - Disappointing Food. Meal times are always tricky across time zones, but I agree with Gayle that "Chef Selections" aside, our meal choices were uninspired and in one case with Gayle, inedible. Now my dear Wife has it in her head that she wants to fly the "best of the best" in Business Class, which for her is Emirates. I'm not sure what future trip that will include that. And last but not least - Domestic First Class - We only fly First Class in conjunction with an International Trip. Our Delta First Class experience was pretty much on par with other airlines, with the extra comfort and service noted and appreciated. read more

This is my second time having to deal with delta and their unfair treatment. First someone from their airline went into my suitcase and stole 2 of my handbags in 2023 and now in 2026 my suitcase was damaged and I was traveling with my 10 month old baby so I had to leave the airport anyways I sent in a report like 9 hours after my flight because I had a long day and after explaining what was going on they still didn't replace my suitcase!!!! Very unprofessional read more

Delta Air Lines - This is what they said to me after I explained. Wasn't even 10 hours later - Airlines Near Me - Atlanta, Georgia

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My experience with Delta is usually every positive. I don't fly Delta often only because New Orleans is not a major hub so it's hard to find direct flights. I prefer Delta when traveling overseas for the great service and comfortable planes and the complimentary WiFi. I will say the WiFi on the most recent spot was spotty and unreliable but that's how it goes sometimes. read more

Avoid Delta Airlines at all cost. Chronically late flights and shady communication procedures keep customers in the dark. Find another carrier that tries to communicate honestly with customers. read more

Delta Air Lines - More examples of Delta being late - Airlines Near Me - Atlanta, Georgia

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My recent experience with delta was very poor. I was on DL flight 1525 atl - tpa. Prior to boarding we were told there was an issue with the plane and they were looking for 31 (thirty one!) volunteers to give up their seats. After making the adjustments we boarding the plane , once boarded we were told the plane has a history of radar issues and that they would need to find a new plane. After deplaning , we were told the flight would be delayed aprox 6 hours. Once the new plane finally arrived , we were told we were just waiting on the flight attendants, after another 20+ minutes the flight attendants finally showed up and we boarded the plane , only to then be told that our pilot "flaked" (um, what?) once the new pilot finally showed, we were told they did not want to rush him so we waited and waited until we were ready. Once we finally took off and made are way to tampa, we were told that we couldn't land because we had just missed a thunderstorm and had to circle around in the air until the weather passed All of these delays were totally avoidable and to make it worse delta commenced with me like I was a toddler, spoon feeding me little half truths every few hours instead of just being real. The $12 meal voucher offered by delta was a slap in the face after a 1:30 min flight turned into a 10 hour + ordeal. read more

So the flight officer being ill is not the fault of the airlines but the multiple delays that were not clearly communicated to those of us waiting was their doing. FYI--comfort plus isn't comfortable at all. Seats don't recline & having a larger lady spill over into my seat forcing me to hang over into my husbands seat so that her body habit-us did not assault me was NOT worth the extra cost. (She worked for the airline we later learned.) First time flying with Delta and my last . read more

Sooooo glad to be back with Delta! As a work traveler, primarily to-date, I'm at the mercy of whichever corporate rate my company has selected for the year. The last two have been with AA (ifkyk) so when Delta became an option again, it was an exciting time. They have more customer-friendly polices, and typically will work with you more. Safe travels! read more

Heading home and in full panic mode...I was convinced my luggage visited the buffet and I would be hit with extra heavy baggage fees. The ticket again remain calm while I softly spazzed..trying to figure out what to do as I needed to get through security to make my flight. She spilled, spoke in a low voice and said I'm sure it will be fine, let check. And if not, maybe you can shift items from the backpack and the purse but I'm sure you'll be fine. Moment of truth: 42 pounds. Exhale! Besides enjoying the in-flight and on the ground experience with Delta Airlines, this review is dedicated to the above and beyond kindness I received..when the stress of missing my flight took over my mind. There were others in line who needed to check bags and head to their respective gates as well. The agent could have nicely said figure it out, if you wouldn't mind stepping aside, etc., but she did not. My one sole regret is not taking down her name. Thank you, Delta Airlines! read more

This was our first time we ever flew Delta. We were always loyal to United but this year the layover coming home from Puerto Vallarta via Houston was 20 hours- ridiculous! Therefore we decided to use Delta. Delta has free WiFi on their planes and tons of movies, music and live tv. They consistently walk down the aisle offering beverages and snacks. This was a great experience- better than United. They helped us tremendously with having wheelchair assistance. I would certainly recommend Delta for air travel. read more

Delta Air Lines - Delta gate - Airlines Near Me - Atlanta, Georgia

I just got off and on a delta flight in the course of a week, from Atl airport to Miami and back,Delta really is the best airline..Best customer service, quality workers most comfortable airplanes. I could go on and on, Delta is just the best. read more

Delta Air Lines - Naked gun movie I was watching on the plane. - Airlines Near Me - Atlanta, Georgia

Flying Delta one international is much better than Flying regular Delta first class domestically. The food, service and amenities are all a step above. Although granted no matter what you do the best airline food will always only be a notch or 2 above cafeteria food. It's tough though because I can see that they are truly trying but the conditions are just too constrained. Even so the pumpkin was tasty and well balanced. The short ribbon was unctuous, and the key lime cheesecake was just the right touch. Flight crew were all courteous, polite and professional. The crew of ATL to CDG on Delta did a great job. read more

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God experience this flight. Quick board, little delay, and attentive flight crew. Pilots communication was great about any movements or delays. Way less of a cattle car feel that AA. read more

Never have I ever had more issues with an airline than delta at Atlanta airport. They're negligence towards everything is Genuinly unbelievable. First we get delayed 2 hours because they failed to prepare the plane in time. Then beyond an hour into our trip to Rome we get notice that we have to turn around due to deltas ignorance and incapabilty to do there jobs. Overall, couldn't be managed worse. read more

It's 2025. You're telling me delta has planes with no charging ports?! Anyhow, besides that.. you have idiot flyers that park their fatasses in the middle of the aisle. Hello! Some of us have connections to make. But let's hold up deboarding because you boarded last and your bags are 9 rows behind you. Flight attendants were not friendly. Did not get a hello or a goodbye. Only flew this route bc of the price. Next time, I may forego the horrible service and just pay on alaska air. read more

After being a loyal Delta customer and a frequent Flyer member for around 20 years now, back in January of this year, my wife purchased a one-way Delta flight departing on 4/3rd, for our family though Priceline. She utilized my American Express Delta SkyMiles card that enables everyone that is part of my booking to receive the first checked bag free of charge on a Delta flight, so she was very careful to specifically chose the Delta flight listed. We immediately received our Delta booking confirmation, complete with a Delta flight number assigned to the flight. In addition, the charges on my AMEX statement for this flight listed Delta as the merchant that assessed the charges. About a week or so prior to our flight, we received an updated confirmation stating that Delta had changed our flight to another airline, Virgin Atlantic, which now has a Virgin Atlantic flight number. On 3/31st, (3 days before the flight), we contacted Virgin Atlantic and we were told that they do not recognize the 1 free bag policy that we would have received with Delta. I ending up spending around 3 hours of my day that day, between calls to Virgin Atlantic, Delta, and American Express, trying to get an explanation as to why Delta at the last minute can suddenly change a flight that we purchases over 2 months prior, to a completely different airline, given the solid proof that we had that the flight that we purchased was with Delta. A supervisor for Delta seemed to understand our dilemma and told us on the phone that Delta would make an exception and grant us our free checked bags. We were told to seek out a supervisor or a "red coat" upon arriving for our flight and that they would be able to take care of this issue. We also had an online chat with a Delta Representative that said that this does happen occasionally and that we should just pay the bag fee at the airport and that we should easily be able to have the charges reversed once we returned from our trip. I had to walk to a totally different terminal at the airport to find a red coat, but the red coat told me that he could not eliminate the charges for the bags, but that I should go ahead and pay them and that we should contact Delta after the trip and that Delta would somehow reverse the charges (the same thing the online chat person had stated). However, once we returned and contacted Delta, they steadfastly insisted that they would not do anything to get the charges reversed. At first, they tried to claim that Priceline had apparently made some type of error, but I contacted Priceline and they insisted that they processed the transaction correctly. I offered to try to get this in writing from Priceline, but I was told by Delta that it would not make a difference. Then Delta claimed that despite the fact that the booking website had a huge pronounced Delta logo, and the booking generated a confirmation with a Delta flight and a Delta flight #, they claimed that somewhere on the booking website that there was a line buried somewhere that said "operated by Virgin Atlantic", and they insisted that it was our oversight. If they are correct and it was a Virgin Atlantic flight, then why did the original confirmation list a Delta flight (&#), with no mention whatsoever anywhere on the entire document of Virgin Atlantic AT ALL: I challenge anyone from Delta to show me the words "Virgin Atlantic" printed ANYWHERE on my original confirmation, when I purchased the tickets. What's more, if our flight was a Virgin Atlantic flight all along, then why in the world is Delta listed on my credit card statement and the assessor of the charges for the flight. Even if the term "operated by Virgin Atlantic" was hidden somewhere on the webpage, it is obvious that Delta is using deceptive business practices by listing their name and logo all over the paperwork that was immediately generated after we purchased the flight, and being the assessor of the charges for the flight, and then they switched everything about the flight to their affiliated partner airline at the last moment, basically screwing their customers. On top of everything else, one of the supervisors for the AMEX disputes dept. stated that it was his belief that Delta's affiliated airline partners are supposed to recognize the free bag policy anyway. And lastly, the confirmation that Delta sent us just days before our flight (Delta, not Virgin Atlantic), stated that the baggage policy should be bound by Delta's baggage policy (NOT VIRGIN ATLANTIC'S) even though this represented a Virgin Atlantic flight confirmation at this point. Ultimately, after I filed a complaint with the Better Business Bureau and also sent a letter to the Delta's CEO, Delta finally relented and provided me a refund, but when I suggested that they provide me some type of travel voucher to offset the hours and hours of time and stress, I had to invest to get this corrected, they scoffed at this notion to the degree that they would not ever dignify w/answer. read more

multiple several hours delays on four separate flights this is the definition of a "crop duster" airlines two of the 4 flights on our vacation were in excess of 4 hours of delays they are the worst!!!! read more

For a company that acts like amazing customer service is so important to them, most of their employees don't reflect that. Every time I'm on a delta flight, I'm not impressed with the staff. Every now and then, one of them is nice. But for the most part, the flight attendants are mediocre, not friendly, and just blah. Not very appealing to me. read more

Forced me to check the smallest possible carry on suitcase when tons of open bins. Delta Atlanta crew is the worst. Zone 4 boarding. Then let many others on with a bag. read more

We did not volunteer to check our carry-on bags because we have a short layover in Orlando on Delta Flight 2035. Despite this, we were told to check our luggage even though I only had one carry-on bag. I had to remove all my personal items--pillows, computers, chargers, books, and water--right there at the gate. There was still overhead bin above us, TOTALLY EMPTY space available, and we noticed that passengers behind us were allowed to bring their bags onboard. That felt very unfair. When we tried to explain our situation and concern about our short layover, one of the staff members became confrontational and even threatened to remove me from the plane. When we asked another flight attendant for his name, she said she did not know. We also noticed that the staff member, the rude one (black tall guy) had removed his ID and name tag, which made it difficult to identify him. Why???? Guilty, perhaps?!!! The entire experience felt disrespectful and distressing. read more

Left us stranded in another city other than our transfer location. Shipped our luggage without us and we used delta for both flight. No one cared. There were only worried about making their flight s schedule. They closed the door in my face even though the rest of my party was a few gates down. Desk lady said she was closing the door in 30 seconds and then proceeded to count down skipping numbers. She gave me about 15 seconds. She counted out loud so everyone one can hear them close the door without us. I spoke with the supervisor and he verified that we just got off another Delta flight that was a whole train ride away. He did nothing to hold the plane for us. I will never use or recommend again! read more

Quality/Quantity - The last time I used Delta was an exceedingly positive experience, but then of course, we had VERY low expectations as all our previous experiences were not good. This experience still could have been better with such a simple solution, let us pick our seats earlier!! On both flights, we were NOT allowed to pick (or even to pay extra) our seats till the day before or day of flight. So on both flights, we were in the VERY last row, next to the bathrooms... I guess I should be thankful that we got to sit together??? Atmosphere - Crammed into a plane like sardines. Good thing we are patient and pay extra for direct flights. Atlanta is one of Delta's Hub. The experience in the airport was good, see other review. Service - Okay. Price - $900 for 2 roundtrip tickets. The good news is that you were not only cheaper than Southwest, but offered direct flights! Thank you. But I got what I paid for. My experience reflects the price. And I did not feel $450 roundtrip for 1 person is inexpensive, but it was less expensive than all your competitors. Owner Comment - Congrats on your success since 1929. read more

Delta Air Lines - 4/13/24 Snacks. - Airlines Near Me - Atlanta, Georgia

On 9/30/25 my flight from BCN to JFK got diverted to MAD due to a mechanical issue on the plane. The flight attendants told everyone to get their own lodging no matter what the cost as there were 2 big events (a soccer tournament and a political event) in town and lodging was going to be difficult to find. So, about 440 people were all online scrambling to get lodging and things on AirBnb, Expedia, etc were disappearing fast. The best hotel room I could find was $904.15 total. The flight attendant also told everyone to come back the next day at 1:00 to leave for JFK. As I was getting ready the next day I got a text that the flight had been delayed until 4pm. At that point I called and talked to a Delta representative about getting me on a partner airline in case this flight got cancelled again or delayed to the point where I'd get stuck at JFK and have to go through having no luggage and getting a hotel in New York. They told me the flight I was on was the best option and declined to rebook me. Once I showed up to the airport, I got a text that the flight was now delayed until 5pm and when I asked the desk agent she said operations was telling them it was a 50/50 chance the flight would even go out so I got rebooked on Air France for the next day (Oct 2). She was nice and found me a hotel that Delta paid for but........when I got to the hotel they couldn't find my reservation. When I looked at the ticket she gave me she had booked me under ANOTHER NAME even though she had my Passport and that's what the hotel also had me under so I had to sit and wait for the hotel to deal with Delta while I was on the phone with Delta to get BOTH things changed to MY name. Poor Ruth Stevens, whoever she is probably ended up with a destination that wasn't hers since I had a ticket in HER name. What a huge mess. When I submitted my expenses to Delta they only paid 1/4 of what I paid for my hotel the first night even though the flight attendant told everyone to "get what you can because there are 2 big events in town" and the CHEAPEST I could find (that wasn't a hostel) was $900 EURO and even included screenshots of availability showing that everything else was $1200+. Delta proves once again that they don't care about their passengers. read more

Delta Air Lines - Ticket in wrong name - Airlines Near Me - Atlanta, Georgia

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The airline's customer service is well below average. The tone of their workers is more uncaring and lacking engagement than is typical of the typical US domestic airline - and that's saying something. There was one great person in Portland, but the rest I've encountered leave you feeling like they couldn't care less if they keep your business. read more

2024.6.20 I received the following reply: Dear Irene Eng, The FAA's Delta Airlines Certificate Management Office completed their investigation of your allegations in case AAE-EHL-20240217-443. The investigation did not substantiate that a violation of an order, regulation or standard of the FAA occurred related to Delta's crewmember willingly refused to close an open overhead bin door while enroute, thus jeopardizing safety. Thank you for bringing this matter to our attention. Sincerely, Federal Aviation Administration | Office of Audit and Evaluation | Washington, D.C. read more

Delta Air Lines - Airlines Near Me - Atlanta, Georgia