Mboye was the kindest, most helpful person that we interacted with all day during a VERY stressful hotel day. We are en route to a charity medical relief trip, and if not for her patience and accommodation, we wouldn't be going. Ripple effects are real and she for sure changed lives just by being there. read more

Flight ATL to LAS, plane was half empty. Pushed back a few minutes early and got in the air. I know exactly what to expect when flying Spirit and expect nothing more. As long as I get to my destination safely and on time, I am good! read more

Spirit Airlines - Airlines Near Me - Atlanta, Georgia

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I can say that 4 years ago, I tried Spirit airlines for the first time and I was sooo upset. But I decided to give Spirit a chance and my husband and I flew home to Miami, Florida. Some of our friends love it and said for us to try it again. We were really pleased, and no complaints. There were no rude passengers, and the employees were super nice. We still love Southwest Airlines and most definitely will fly with them. It was nice for a change to experience another airline carrier. :-) read more

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This airline bankrupted for a reason. Come on boger on seat and staff spilled apple juice on me, never again!

Another smooth transition... The gate is clean and the staff is all smiles. As I approached the gate I was greeted with a warm hello. I confirmed my seating and proceeded to have a seat. The gate area (D1) is smaller, however, the space has an overflow seating area and both sides are clean. The plane was delayed slightly at boarding time as it was being cleaned. The staff made us aware in advance and kept us informed during the brief delay. Remaining calm and having patience were two things that stuck out to me about today's experience. The staff was able to answer everyone's questions and never got frustrated. This is my second time flying Spirit and it is yet another successful experience. Great Prices. Great Staff. Great Experience. read more

Spirit Airlines - Airlines Near Me - Atlanta, Georgia

That's the spirit!! Heard awful things about Spirit Airlines. Still, we decided to give them a try for the very first time because we were on a strict budget. We used Spirit to fly from Atlanta, GA to Los Angeles, CA. We each brought one personal item with us. This was all we were allowed for the tickets we purchased. Wifey made sure that we brought backpacks that were within the allowed measurements for the personal item. Did not want to risk getting charged extra when we got to the gate. Since we did not have to check in baggage, we went straight to the boarding gate. The staff at the gate were in good spirits. There were no issues with our baggage. Flight was right on time. Boarding the plane went smoothly. The stewards and stewardesses were all professional. Seating was comfortable for the price we paid. Flight was smooth especially for takeoff and landing. Glad that everything went well with Spirit Airlines. If we are packing lightly, then we'd most likely use Spirit Airlines to fly with again. read more

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Very, very poor customer service. They changed my flight several times. I received a notice that my time had been changed again 48 hours before my departure and I made other arrangement. I tried calling and getting a credit to fly another day and they were very inflexible even tho changed my flight several times. I'll probably NEVER fly with them again... If I could give no stars at all I would have done so! read more

Spirit Airlines is the worst airline in the United States. Their customer service is extremely poor, and their refund process is terrible. I once booked a flight to California and canceled it, but they didn't refund my money. Instead, they gave me credit, and I was forced to use it the following year to book a flight to Miami. Then, they canceled my Miami flight themselves and told me I could either get a refund or take credit. I chose a refund, but they never returned my money and gave me credit again instead. I contacted customer service multiple times--by phone and live chat--but every time they told me they couldn't issue a refund and just gave me credit again. Never, ever, ever use this airline. read more

Look, I knew what I was getting myself into with traveling with Spirit and it was pretty much what I expected. No Frills is the understatement of the decade. When I went to check in there was a lady hovering around the terminals and she was insisting that I was going to have to pay a bag charge for my carry-on bag. That confused the heck out of me because I thought that wasn't the case and it turns out I was right because I bought the Go Savvy upgrade ahead of time. I was Savvy enough to ignore her warnings. There was nothing particularly good or bad about the flight in general. The seats felt like concrete and I wouldn't want to take a lengthy trip sitting on them, but for a short trip it was no big deal. Would I fly with Spirit again? Yes, but only if it was the only option available, which was pretty much the case this time. read more

Customer service at Atlanta D4 to Los Angeles The lady was very loud and rude to passengers about carry on bags/ personal bags. Purses included as a personal item. Her attitude was making passengers upset. I will never fly Spirit Airlines. read more

Spirit Airlines - Airlines Near Me - Atlanta, Georgia

Don't take this flight if you have a carry-on. They'll hit you with a $99 charge at the gate for the carry-on, even though I tried to pay for it during self-check-in--but there's no option! Spirit just wants to trap you into paying extra for bags. Even after I paid for the carry-on (for a 22" bag), the gate agents still told me it had to be checked. Why even have a sign saying "carry-on baggage size" if they don't honor it? The staff ignored me when I asked questions. They acted like they had power over me, but I wasn't about to start a fight. Still, these people need some serious customer service training. Passengers like us are paying their wages while the company squeezes us for every penny. This was my first and last time flying Spirit. read more

Spirit Airlines - Showing carry-on baggage measurement tool they use. - Airlines Near Me - Atlanta, Georgia

They are robbers. They canceled my flight from Austin to Newark. I rescheduled for the only flight available which was late in the evening the day after my original flight. It turns out the flight had an overnight layover in Orlando which wouldn't get us home to the next day. When I wanted to cancel the flight and get my money back so I could book with another airline, they refused to refund any of the money saying I checked the box to reschedule so there was nothing they could refund. They would t even refund my checked bag fee. Robbers. read more

There was nothing wrong with my flight. We left on time and arrived a little early. I slept on the flight so I have no idea how friendly the staff are. I needed a last minute flight and this was the cheapest. I consider it good value. read more

They charge you for everything. Your carryone can go a purse, pocketbook or a small backpack. They have a thing to put them in and make sure they fit. I love the Spirit proves jobs ut why not provide careers and that require REAL CUSTOMER SERVICE training. Proper read more

Spirit is great! Service was delightful but during take off there was a lot of turbulence! They treated every one with respect and always remember DO NOT FLY FRONTIER!! read more

All of the new information about this airline is a complete lie. They are still horrible. My first and last time flying with them. This was a complete nightmare. We were scheduled to fly to Philadelphia from Atl with a connection in Fort Lauderdale. Our flight was delayed initially and we were held at the gate with no information given. I went to the desk and we were then told that our flights were delayed and they had no idea what would happen next. After constantly asking for an update approximately an hour later we were told our flight was transferred to American Airlines T13 and we needed to rush to the gate from D4 and did not need boarding passes as they would check us in. We ran to the train, boarded and ran to T13. We arrived at T13 and was told we had not been checked in and could not board the flight. We had to go back to D4 and we were told to standby. This took place for another 3 hours until we were finally given a flight that would get us halfway to our destination (Fort Lauderdale). At this point, we lost money for the rental car and hotel that was booked at PHL. We would also miss out on a 10 am meeting in Dover due to this mishap. Now I will say they provided us with a hotel in Fort Lauderdale and a meal voucher but the room smelled like fish (literally) and of course we had to pay for pur way there. We caught a 6am flight to Philadelphia but arribed at 11am. This was the worst experience of my life regarding an airline. NEVER AGAIN read more

With a degree in aviation and +40 years experience in the industry, I can adamantly say that the aircraft are on par with FAA standards, that they are safe, and that they are flown by well trained pilots. But my compliments have to stop there. When it comes to customer service, Spirit amongst a small handful, rank on the bottom. They are an ULCC (ultra low cost carrier). That means there are few, if any, frills their passengers should expect. I suspect the seats meet the very minimum requirements in terms of safety design...but still meet the required standard. The seats are definitely the most uncomfortable ones I've experienced...virtually no padding. Their pricing philosophy; breakdown as much of the travel aspects as possible and put a price on each of them...and charge the passenger for them, ala carte. Not much is included in your ticket price. Separately you pay for your carry-on, stowed luggage, a printed ticket, water, talking to a live representative on the phone, and picking the seat you like, to name a few. I think this business model leads to more disgruntled passengers which is feeding the trend of unruly behavior in the air. On my recent flight, in comparison to primary carriers and their airfare, it looked like a good deal that was worth the lack of quality travel. But after all the fees, it actually added up to more! So lesson learned for me...fly with a major carrier. By chance, I drew a window seat. So at least I had a free view! read more

Spirit Airlines - Airlines Near Me - Atlanta, Georgia

This was the worst experience of my life! This company is unprofessional, cheap, price gauging and just overall unpleasant. I'm sleeping in an airport currently due to their negligence and the only compensation was a $30 voucher. GO ANYWHERE BUT HERE!! read more

Gets you to and from on a short trip without mush hassle. When traveling on a turnaround trip with little to no belongings this is this best budget friendly flight for me. read more

Waiting to depart to LAX , gentlemen says, "plane is here and they need to clean it but I'm gonna have everyone line up in order by group." So he had all groups standing in line. Waiting waiting waiting when we could have been sitting and called by group like every other airline does. Not people are still arriving. We so far back we can not hear announcements read more

Spirit Airlines - Groups1-3 Lined up waiting to board - Airlines Near Me - Atlanta, Georgia

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I have never, in my almost 30 years of traveling witnessed flight attendants be unwarrantedly rude and condescending to passengers, as I did on my flight from HTX to ATL today. Not to mention the least amount of leg room I have ever experienced. read more

The service sucks and they charge you for everything such a big scam SUPRISE they'll be shutting down soon

They are money hungry for bag cost. One flight, our bag is good. The next flight, the lady asked if our wheels can come off. They cannot...here we are $100 later. read more

Our flight, scheduled for 3:18 first got delayed to 4, then 7, then got completely cancelled. This was already frustrating due to the fact we had plans the next day and I cannot imagine how infuriating it would be for people needing to catch a flight after, etc. Do NOT fly spirit unless you enjoy getting deceived or led onto nothing. SPIRIT SUCKS BOOTYHOLE THANKS FOR WASTING MY ENTIRE DAY AT THE AIRPORT FOR NOTHING read more

Come on paying for priority boarding for them to just call everybody at once as usual spirit is

I booked a flight earlier this month for spirit and they canceled my flight. They inconvenience me because I had a engagement that I was supposed to attend. They did not care that I was going to miss the engagement so I asked them to at least accommodate my luggage they told me no they was not going to do that And so I said well y'all are inconveniencing me on my flight. I set the dates for a reason and I did not want to change the accommodations because I got the flight for a pretty decent price and so the person I was talking to was pretty rude and I tried to handle it with grace, but I did let This customer service agent know that they was being pretty rude to me and I did not appreciate it so I proceeded to ask for a manager and manager, wasn't any better then I remembered I also took a flight with Spirit back in November 2024. It was horrible. My luggage got wet with rain. My clothes was wet, my expensive purses that damage I spoke with the managers and no one wanted to address the issue with my luggage and my items gotten damaged. I was furious. I had pictures and everything I could not bother getting into the Meet of things because I was going on a cruise the very next day so I just did not continue to dispute with spirit, but I tried to give them a second chance, but after this trip, I will never fly with spirit ever again they are horrible and I advise anyone to never fly with spirit that Customer Service is horrible. They do not care about their customers at all they do not try to accommodate their customers and know way form fashion and I won't take it back. Just wanted to stop by and warn you guys take your business elsewhere. Spirit airline sucks. to answer your question what could improve everything could improve especially the customer service. The customer service is horrific. It is horrible. It stinks. They are not accommodating at all. They do not care about their customers. They should actually cut spirit airline out of the airport they don't deserve to fly anymore because their customers are the ones that is keeping them afloat without the customers they wouldn't even be open and that is the truth. I have a disability and I have two other people that was accommodating me and they ruined our trip by moving my date and also I was going to a family reunion with my other two family members and the only thing I asked them to do was to accommodate our suitcases, but they just flat out told me no a big no and they rent my trip wow spirit really so that's why I see you don't care about your customers so yeah you need improvement on Customer Service go back and take classes on learning how to treat your pain customers with love, respect, and kindness read more

Worst experience ever the overhead area where my children and I were putting our carry ons that we paid for was in question by the rudest airline representative that I've ever encountered this was a horrific experience as much as I've flown I've never been told to put a paid carry on , under my seat I feel was targeted for being a single black mom and he was extremely combative and asked me what the issue was and I said your harassing me and he rudely dashed off I'll never fly again with spirit yuck read more

highly underestimated flight from atl to lax only cost 76$ it's great if you need to get from point a to point b

The snacks are all right. The airline is bumpy. The plane was shaky. It took so long for us to take off just do not recommend. And get new pilots. read more

On November 19, 2024 ,it was raining and my luggage got soaked and articles of clothing and medication had to be discarded. I pray that this doesn't happen on my return flight home. Linda Stratton read more

First time booking Spirit. Three months before my flights they changed my itinerary by more than 4 hours for both departing AND returning flights. Took an hour to finally get them to agree to refund my money. I do not recommend Spirit. read more

I have flown around the world with my family, always with my Autistic Daughter. On every flight, people have been kind and understanding. My daughter flies better than most "normal" kids, as long as she has her tablet. I went thru Cheap O' Air for 3 tickets and 1 for my daughter's dog. The process was cumbersome from the first error. We paid for our ticket and began to prepare. 2 hours later I get a call that the taxes for the ticket, $170, were not being approved for payment by the bank. (Because the ticket debits in a series of charges, the last charge triggered a fraud hold) I tried several times to approve the charge and then attempted to use a separate bank account. I was then told that the amount for the tickets had risen $400 in the time since the first purchase was attempted and now I owed this additional amount to purchase the ticket. I asked, so because your side charges separately and this triggers a fraud alert on my side, now I must pay $400 more? I then tried to cancel the ticket and was told it would be $500+ to cancel the ticket. It was now late so I asked how much it would be to take a later flight, and was told that the transfer would cost an additional $400+, so I opted to do this. We boarded the first leg from Reno to Vegas and this flight went fine. We arrived in Vegas, then boarded the second leg to Atlanta. Immediately, this flight began to unwind into the worst experience on a plane I have ever had. The Attendant told my daughter she needed to wear earphones or she could not use her tablet. We took the tablet from her and hoped for the best. The Attendant was on us like a Barney Fife on crack the entire trip. We would allow her a few minutes on it, the volume so low none of us could hear it and my daughter would hold it to her ear. This was not good enough, the commandant was on a very important assignment it appeared and came by demanding she turn it off. Luckily, my daughter slept most of the flight. We arrived and were stuck on the tarmac for an extra 20 minutes because a plane was delayed at our disembarking gate. The entire fuselage was anxious and uncomfortable, waiting to disembark. We let my daughter play with her tablet at a very low volume and then my wife began to make a Reels video. I soon felt the leering of the Attendant behind me as I looked toward my family. I turned both off, but noticed after 10 minutes my daughter was about to fall into a meltdown. I gave it back to her and she played a video at a volume almost impossible for anyone to hear. After awhile somebody said, "what's that annoying sound?". I grabbed the tablet and cut it off, and a guy immediately behind me to my left said "he's asked you a 100 times" smugly. Perhaps it was that I felt that GA humidity awakening my Redneck DNA but I had had enough. I bellowed with full timbre in my casting, "LETS HEAR AN AUTISTIC MELTDOWN AND SEE HOW THAT SOUNDS!!!". Assessment. I get it, we all must be polite. Requiring headphones seems a proper policy to this end and altho I have flown many times on airlines owned by everyone from a private corporation to the Chinese Government with my daughter, and never run into this policy, I get it and plan to comply, or try. What I do not get, is the inhumanity. The treatment from the Attendant and the other passengers. I heard the Attendant state to his partner, that "We (Spirit) are the Dollar General" of airlines, and on the way out as I exited the seat into the aisle with my little Autistic daughter in tow, heard him state the same again, but this time use Walmart as his reference. I looked back at him and said "you got that right". To boot, I get a notice 2 days later that the $170 had been debited from the bank account, so now I must contact Cheap O' Air because they charged both my bank and my credit card for the taxes. DO NOT FLY DOLLAR GENERAL AIR... read more

Spirit airlines has basically no customer service. First, they delayed my flight from 9:45pm to 10:40pm, then 11:40, then 12:10, then 1:55am then 3 am and finally cancelled it. However, before we could even talk to a customer service rep, they simply walked away and did not care one bit. Because of them I missed a major life event that I was flying to. Alas, not even a refund. I would never fly with them, even if they are the cheapest. read more

From the very beginning of coming to Atlanta international airport, we were greeted by rude staff people that acted like you should know exactly how the spirit airlines experience is supposed to work from the baggage check to the people that work trying to help you get your bags, actually weigh in and checked in nothing but rudeness, I feel that if these people do not like their jobs here at spirit! They should actually retire go to do something else,like do something that doesn't involve human beings, such as being rock collectors, or possibly bomb collectors the attendant has been abused or beaten or something. The only thing good as the large seats the airplane staff was extremely friendly that's why I'm giving them one star ,i would give zero stars, but if you're looking for assistance from their customer assistance prepare and be warned they appear rude ,frustrated, uninterested, but don't let that get you down because they are horrible .! Flight nk963 the person at the gate at D 4 extremely rude and should be re assigned to baggage with little to no human contact !! read more

Spirit Airlines - Nice plane - Airlines Near Me - Atlanta, Georgia

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All I wanted was a cup of ice when I boarded. This is to prevent a panic attack which makes me very hot and difficult to breathe due to claustrophobia. Each of the flight attendants refused to give me a cup of ice. Never has this happened on previous airlines. All other airlines have been very accommodating. This airline and its flight attendants suck. Never again will I patronize spirit. read more

Subject: Re: Thank you for contacting Spirit Support! NK:004373087958 The stewardess dropped a heavy carry-on bag on my head and arm causing pain and bleeding. I had to wait without any help in the lobby for 45 minutes in the wheelchair without any pusher or Spirit person available. I was on the ground in Atlanta for 1hr and 25 minutes before I got to the Uber car at gate N4. Everything went wrong and now. Today I went to the hospital for a CT exam and arm bandage and I do have a concussion and now must change my move reservations to move from Georgia to Texas. SPIRIT'S ANSWER "Resolving your request is our top priority, however, due to extenuating circumstances, response times are longer than normal on Spirit.com/help and current response time is within 30 days." read more

After delaying the flight for six hours, they canceled (at 2 in the morning) and refused to give a refund. Instead of apologizing, their staff were downright rude and obnoxious read more

Wow hidden bag fees I swore I'd never ride again 10 years ago and I will swear again to pay higher prices need be. At the gate $100 for a backpack. I'm out read more

I would give it zero stars but I couldn't, the employees are the rudest people I have ever encountered, absolutely a horrible experience, no entertainment, no reclining seats, but the worst part was the service, from check in to the airplane just rude. Never again read more

Spirit Airlines is one of the most hated airlines out there. In fact, there are many people who seem to have no problem talking about how bad they are. I used to work as a customer service agent in 2019 and It was challenging the airline itself but I will not say is the airline is the Mean customers one of the worst parts of Spirit. I learned a lot about humanity and how rude people can be to complete strangers; how lazy people can be without utilizing information around them; how hilarious people can be with their assumptions and know-it-all attitudes. More than one person handed me their boarding pass with their teeth because their hands were full. Others jabbered into cell phones without even acknowledging me. One even yelled at me to pick up their child's toy! There were nice people too. Those that thanked me, wished me a nice day, and even said I had a nice smile! In my one-day experience, I encountered two medical emergencies, one soiled seat, one mechanical delay, four upset customers (who arrived off a delayed flight and proclaimed "I will never fly this airline again," a phrase gate agents know all too well), and two unfriendly Detroit flight attendants who accosted the agent for not opening the door fast enough. Gate agents are busy, but even a simple smile can make their day. Remember they are working under pressure, and one gate delay could lead to punishment. Still, the agents I worked with love their job and genuinely exhibit that towards customers. read more

Spirit Airlines - Airlines Near Me - Atlanta, Georgia

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