I think I'm creating a list just for Delta called "worst people in the universe." I called to book a last minute flight to travel to my father's unexpected surgery, because I know that they offer medical emergency fares. I was told that they could sell me an $809 itinerary for $730 apiece. I declined and then went on Priceline and bought an Express Deal for my trip for $430 a ticket from--guess who?--Delta. So, they had $400 seats available on the specific flight that I was asking about and wanted to charge me nearly double that when I asked for their medical emergency discount. These people are excrement. read more

Delta tells you to arrive 2 hours before 5:55 am flight. No one at ticket and baggage counter and it's 4 am. In Austin, TX. Customer line is 10 deep waiting. Their sign says they arrive at 4:15 am. Right next door, Southwest counter was packed with agents servicing their customers. Ticketing agents with some attitude. You can do better, Delta! read more

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Do not fly delta airlines because they don't give you your money or refund but they will cancel your reservation and give it away to someone else without your consent. They claimed mechanical failure but all lies. Short ass airline and Southwest Airlines would never treat their customers like this. read more

I LOVE DELTA. Even when the shove me into a middle seat. They get me home and that is all that matters. read more

Nothing like AA. Gate agents, and flight attendants are helpful and happy. Customer service is just that, service. Planes are usually 757's when flying from austin to Atlanta. I fly a lot with AA, Southwest and Delta. Here lately delta has the competition beat. read more

Delta Air Lines - Airlines Near Me - Austin, Texas

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Can't even give this DELATA a single star because they cannot give a seat assignment even though the ticket was purchased a month ago. Can't get a boarding pass to go thru security. It all has to be done at Kiosk minutes before a 6:35 AM flight. Hey DELTA you all need to ride the clue bus a few times so you understand what you are putting your passengers thru. read more

I loved you, Delta.... You were my favorite airline in the USA.... Every time I flew to Europe, I decided to pay a little bit more just to be on a Delta flight....and I flew with you to Europe over 15 times now.... I loved your safety instruction movies.... I preferred your on-board food over any other airlines' food... I loved you, Delta... ...thank you, Delta​ for ruining my love to you. As your passenger, I would have expected that you put my luggage on my flight, with me - you did not even bother with doing that in the first place and just left it at the origin. Hence, you did not only disappoint me in the first place as your ad before EVERY on board movie claims how important it is to you to deliver the luggage to your passengers (HOW IRONIC!!) but because you did not put it on ANY OTHER connecting flight to Europe for another freaking ***27 hours***!!! Thank you, Delta Airlines for making my ONE freaking summer VACATION a nightmare to start off with....thank you for making me wear ONE AND THE SAME CLOTHES for 2 days (YES, I have to wash my panties!!!) in 95 Fahrenheit resp. 35 degrees celsius and for making my, as you state, carefree experience with you very uncomfortable and very disappointing... I am still waiting for my luggage to arrive after landing at my final destination 24 hours ago....and it is supposedly somewhere over the North Atlantic Ocean now ONLY....supposedly arriving in Europe in the afternoon....later than 29 hours after my arrival....ON A VACATION TRIP!!!! if you do not provide me with a proper compensation, I will lose my love to you and you will lose a very loyal and satisfied customer. read more

We were sitting in the front seat of a Delta flight from Atlanta in first class. Our flight was two hours late leaving Atlanta with no explanation other than a vague rumor among the other passengers that it was weather related. No announcement was made just a change on the sign at the gate each time the flight was delayed further and further. This is not the point however. While we were getting ready to leave the gate the pilot told the flight attendant bring me a cup of coffee. The flight attendant, who was engaged in helping passengers get on the plane, said he was busy with passengers. The pilot answered he was the most important person on the plane. He wanted a cup of coffee and wanted it now. The attendant got him his coffee and the passengers be damned. It was flight 2471 from Atlanta to Austin Monday May 18. You be the judge as to who was important to Delta. Passengers or pilot. read more

Terrible customer service of the year award goes to: Delta Airlines Thanks for not telling me that you canceled the payment on my plane ticket until I was literally boarding, then subsequently kicked off your plane. No apologies and an accusation of theft? Thanks read more

Flight from Detroit I was forced to check my carry on because I was group 3 the lady said there would be no room for it. I only took a carry on to avoid baggage. I checked it and got on and saw an empty space above my seat. Then we arrive to Austin and they are using 1 carousel for 3 flights I waited 30 min for my carRy on. read more

We flew to Chicago and had connecting flights there and on the way back all with Delta airlines. I was very impressed at the customer service from all Delta employees. Starting at curbside check-in, to the employees checking our tickets at the gate even the pilots extended great customer service! We have been flying a lot lately and by far Delta the best airlines. I told my husband we are sticking with Delta. read more

It's about time people post great experiences they have instead only the bad! Just flew to Austin from RDU! Flight left a bit late due to plane ahead of us... crew was awesome... plane was comfortable, folks around me very helpful to older passengers, great take off, beautiful landing and got there on time! Great job Delta!!! read more

Awesome!!! Love flying with Delta! Every time I am on board I am treated like family. Janice in the flight to MSP is awesome.

I wish I could give zero stars. I had a delta employee delay me at the airport with the intention of getting me to go to dinner with him... He then followed me out of the airport... Yes, followed me out of the airport. I sent Delta a complaint about it and after weeks of no communication, they apologized for my having a bad experience with a partner airline.... WTH. Then offered me 10K miles and a $200 certificate. I wanted a real apology and some assurance they would investigate the situation. I am taking this to the BBB complaints or whoever manages airlines. Customers shouldn't be harassed by airline employees. read more

This review is for Susan k, who worked at the delta gate for my flight to salt lake! She was so awesome and showed the greatest kindness that I have experienced by an airline employee! I was on standby, a nervous traveler, since it was my first time being standby and Susan made sure that i had a flight back home after we landed at the connection.. she did this all on her own! Thank you to Susan k. in the austin airport! If this is what Delta represents then i will for sure be back with this airline! Kudos to Susan! read more

I don't think I will be using Delta anytime soon if I have a choice. The past two trips I have taken haven't been much fun. Cancelled flights, plane running late due to running out of fuel and diverting to a different city, only to miss the second leg. Not having seats and then being sat in the very back next the much used bathroom in the smallest seats while sharing the row with very large travelers. read more

Delta in Austin Texas is a small operation consisting of 3 gates. Service is great as they do not seem to handle a huge volume on the concourse level of Austin Bergstrom International Airport. Delta's presence in Austin is minimal with most flights going to the hubs in SLC, Atlanta, Memphis and Minneapolis. There's a flight or 2 into NY and St Louis, but this is about the extent of direct service in and out of Austin, TX. read more

I love Delta. I have never had a bad experience when flying Delta. Flying out of Austin at this Delta was just as enjoyable.

Delta really deserves 0 stars. This is the worst airline I've ever flown with. I will never even consider flying with them again. Terrible layover. Terrible customer service. Uncomfortable seats just TERRIBLE read more

I really like Delta.....it is my airline of choice. Every now and then there may be an issue...delayed flight, baggage issue, etc......overall Delta has always done right by me. And I love their Biscotti cookies! read more

Seat assigned at gate. Gatekeeper refused to speak to me about assignment until flight was about to take off. I politely ask for an aisle and reply was, "you get a window". No apology, no discussion, no sense of giving two s**ts about what I asked. read more

I've been flying 20 plus years and I've never experienced such awful service. We stood in line for an hour and never called our flight, and when we finally asked because they started yelling Detroit 6 o'clock and we told them Boston 6 o'clock they said and I quote "you're screwed, you're never going to make it" so instead of helping us they just continue to screw us. First time flying Delta and last time. Fuck you Delta! If I can give you 0 stars I would! read more

First off, this is about the baggage folks not the folks that work on the aircraft or the folks at the gate (they are wonderful). I spoke to their customer service representative as they lost my bag. I fly a decent amount so this is not a big deal. However, they stated my bags would be delivered the previous night, and they were not. Once again, not a huge issue but my business partner was on the same flight and his bag was delivered. I stated all this to the customer service rep and she kept repeating the same thing over and over which did not speak to the issue at all. When I asked to speak to the manager she said she was and hung up. Never been hung up on (by a customer service agent) before. Definitely an interesting approach to customer service. Needless to say, I will avoid Delta and have my company avoid Delta where possible. read more

Flew from Chicago to austin with a short stopover in Detroit. All-in-all the flight went smoothly; arriving when they stated which is all I request. I appreciated the steward giving me 2 bags of pretzels since I was too cheap to buy a $20 sandwich at the terminal. He also gave the lady next to me 1 of every snack since she didn't speak any English and didn't know what pretzels, peanuts, or cookies were. The $8 internet for snap chatting was a nice touch. The added bonus was that there were no crying babies within earshot of me but that was pure luck. Keep up the good work delta, you guys lose my bags less frequently than some of the other airlines, which I appreciate. read more

Delta is always so organized. I would generally give them 5 stars, but I had an unexpected 2 hour delay in Salt Lake City due to bad weather where the pilot was flying from. They were more than accommodating with food and drinks while we waited as well as were extremely open with information. Also, as we got to Austin, the flight staff was offering information on connections and how to get rebooked to make everything easier. Other airlines I have used in the past are not as upfront with what is going on and they are not as helpful getting you taken care of. Generally, we don't mind waiting...just keep us informed! And Delta definitely did that today. Their planes are always clean and newer looking. AND they still offer a choice of pretzels or cookies to tide you over. Any chance I get, I choose Delta! read more

Literally charge you extra for everything... Buy seats... then have to buy the option to choose your seat, for each persons seat, on each flight. How much to select a seat you already paid hundreds of dollars for? $18.00. So picture a family of 4 flying to a destination with one connection. 2 flights each way, 8 seat selections each way, so 16 total. 16 x 18= $288 freaking dollars just to choose seats you already paid for... save your money and fly southwest. Even if the southwest ticket is $250 more than the face value of the delta one, you will still have saved money using southwest. read more

this was Austin to Lax..lets start with the customer service area..it was too slow..we almost did not make it on our trip..then the in flight service was not really good either..there was a female staff that was really rude..they were not smiling and they were less enthusiastic in assisting guests...maybe they treat better those in comfort or first class seats... read more

It seems Austin is far from a priority airport for Delta. We've had two bad flight experiences in a month's time. On Feb. 21 I was scheduled for an early morning flight from Austin to Atlanta, then a second fight to Washington, DC. At 5 am an automated call came in telling me my second flight had been changed. Curious I logged on to find that the Austin flight was delayed 2.5 hours. Turns out a crew member called in sick late at night and they had to wait to fly someone in the next day. However we were delayed even more after that, due to mechanical problems as well someone at the front gate accidentally deleting all of our boarding information, requiring the staff to reissue all boarding passes at the gate - which took at least 20 minutes. By the time we left my one hour layover in Atlanta was under threat. In the end we landed with 15 minutes to spare, ran for the connecting gate and made it. Today my husband was set to fly Austin to Atlanta, with an international connection. This flight was delayed 2.5 hours due to mechanical issues, so before the plane left he knew he'd missed his connection. His work travel agent had rebooked a flight with British Air, so he got off the Delta flight (as it was stil at the gate with an unknown departure time) and tried to get someone to get his bags. Staff told him this was not possible due to the imminent departure of the flight. After about an hour of bac and forth, during which he figured he'd just buy things to replace the fact that his Atlanta bound luggage might not catch up to him (as he was going to several destinations internationally) and he'd need to buy clothes, etc., the staff then informed him that is luggage HAD been taken off the flight. It was an extremely stressful experience. read more

It's nearly impossible to connect with their customer service. Spent 7 hours total (between wait times, call backs, disconnections, being put on hold for 20 minutes at a time), before connecting with someone to discuss an unaccompanied minor issue. You better pray nothing goes wrong because you're not going to be able to find anyone to help you in anything resembling an acceptable amount of time. read more

My experience with Delta basic economy flight was enough to make me swear off Delta for good. First, if you use Priceline or a similar booking agent, you need to know that you give up your right to choose a seat, to be guaranteed a seat etc. Delta routinely overbooks their flights. I was checked in at the check in counter but told to go to a gate agent to be assigned a seat. When I checked in at the gate, I was told that the flight was overbooked and no seat was available unless they had volunteers. I was told that I had a basic economy fare which put me up front for an involuntary bump. Read the small print folks. read more

I booked a round trip ticket with Delta airlines to travel from Seattle to Austin. It was not a cheap ticket at all, but I needed it. Due to unforeseen circumstances, I had to travel with work from Seattle to Atlanta and then to Austin. I started to try to work with Delta to cancel the trip, knowing that I was going to be penalised by the airline. To my surprise I was told that I did not qualify for their outrageous 200 dollars penalty that they charge people for any changes needed. I was told that they were going to keep all my money. It did not matter how many times I called and who I talked to, the answer was the same. 0 dollars refund or credit for my $535 ticket. This airline charges an arm and a leg for every single thing. I work in hospitality and this is absolutely the opposite. They need to know that it is absolutely unacceptable. I will avoid flying with Delta at all cost. read more

A disgrace. Miserable flight from Austin to the east coast. My complaint? The lady next to me was massively obese. Delta should have required her to buy two (2) seats. I spent the flight walking about the cabin and when seated I was basically bending my legs out into the isle as I was being shoved to the left. Worst flight of my life. Flight attendant refused to allow me to move to an open seat in first class. I bit my tongue and carried on... read more

You can't get much worse than Delta Airlines. Bad customer service!!!!! Too big of a company and they treat customers like a number. Take notes from Alaska Airlines!!!! read more

I flew Delta for the first time, and the last, today. Not only did they not provide me a seat assignment or a mobile boarding pass at check-in because I did not pay their $65 'priority' fee, the gate agent had the temerity to tell me that all airlines do the same! They certainly do not! Stick to JetBlue, Alaska Air, or American Airlines. Never again. read more

Well here is what I think of Delta Airlines. I reserved two airline tickets last year. Due to a hospitalization and rehabilitation, I was unable to use those tickets. I called and cancelled with the option to use those tickets within a year of cancellation (THIS IS WHAT THE REPRESENTATIVE TOLD ME - Who barely spoke English). I called today to use those tickets because I cancelled last year around this time, and was told, they expired as of the date I originally purchased (Jan 31). I even called their corporate offices, who offered me a pitiful $50 gift card. I lost almost $600 because of a communication error on the part of delta! What did they say? So sorry here's $50 for your trouble. This is the way they treat their military who can't afford to lose $600! So, to recap, I purchased tickets, couldn't use them, someone else used my seats and paid for them, Delta kept my money and made money off of my seats. Thanks Delta. read more

Contrary to what other reviewers say My experience with delta and even Austin-Bergstrom airport was nothing short of awesome. agent was nice and polite and flight to Atlanta was smooth. Best flight I have ever taken read more

I had to fly to the Middle East for deployment. As a big guy as I am in the military, I had to bring my vest among other items. The vest alone weighs 50 lbs. They decided to disregard my military orders and charge me (among several others) overweight fees of +$175. It shows how disrespectful they are, even to the US Military Forces. read more

Simple - People at Delta just don't care anymore - friendly skies commercial just another 'Fake Smile" and lie. In Philippines for Family Funeral and special mass happening a week after our flight return. We tried to ask Delta for an extention by phone as we are 3-4 hours away from their office - they told we could extend our stay at a cost after reviewing our ticket and allowed one stop in SYD Australia, no charge (as that is how they routed us home). But Delta refused to do it on the phone, (we have an electronic ticket) and purchased on the phone. --- It is already Friday afternoon and there is no way we can go to the office on time before they close. Saturday is very short limited hours and we have family function for funeral. Sunday they are closed and because of this incompetence, we had no choice and had to leave missing special funeral mass. It is not right, Delta could have taken our credit card payment over the phone and emailed a new itinerary. This is something important taken away from us forever from Delta - what makes it worse that customer service at the friendly skies 'don't care'... that Hurts. ps - we paid a high price for these last minute tickets from Austin to Philippines and at high season for the funeral. We also wrote a complaint to Delta on their website and never heard back from them - shows the world Delta is after your money only and once got it - doesn't care about their customer. read more

i had a family vacation trip from Austin to Atlanta with international connection and I had to say that I will never fly with Delta again. We couldn't print our boarding pass since the system didn't allow us to to do so. We went to the Austin airport to try to use the quiosk for that, and didn't allow to do it either..(?) We decided to go very early next Day around 4:30 to do the check-in and the lady that was supposed to be helping them on the counter got around 7:15 .. The supervisor got there around 7:45 . This rude and bad mannered guy Doug De laTorre treat my family and the rest of people on line (more than 20 people waiting) like if he was trained for a construction site. They split our family in 4 different seats they took our handbags and put them as regular baggage and they have no intentions to help in any way. I guess next time I will consider spending that amount of money with an airline that really cares their customers. I am writing a complaint letter also, this type of behavior is not acceptable in any place, some changes need to take in place with this poor customer service practice. O.Vidal read more

Felt kind of lonely being the only one standing in line at Delta check in at 4 am today. Southwest next to me had about 20 people and now I know why. Attendant told me it would be 25.00 to check my luggage. She and another attendant had just had a moment with another passenger about the cost of checking luggage.. didn't go to well. When I said "Really?" she looked like she was ready for a fight. Her response was a cool " everyone charges for checked bags now". Load of bull.. Southwest next to me doesn't charge anything for the first two bags checked.. including your carry on. Lady, I realize you just got to work at 430 but I've been here 30 minutes before you. I'm tired too. Sorry you had to deal with the passenger before me but don't bow up to me looking for a fight. I was just surprised Delta charged for one checked bag. I only carried on a handbag and computer. Have a cup of coffee and relax or someone may come over the counter and check your baggage ;-) read more