1. Delta Air Lines

    1. Delta Air Lines

    0

    Austin, TX

    Cancel

    Open app

    Search

    Delta Air Lines

    2.2 (86 reviews)
    Open 1:00 am - 11:45 pm

    Delta Air Lines Photos

    You might also consider

    Recommended Reviews - Delta Air Lines

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    First class meal.  Short rib, rice, greens & Burrata.
    Denise D.

    Delta was great! I have a mobility issue with my knees, and they provided wheelchair assistance for me from start to finish! I flew First class this trip, and was impressed by the food. I had the short rib, greens, rice, Burrata & a cookie. I liked everything but the greens. The service was great as was the inflight entertainment choices. They handed out earbuds too. I'm looking forward to flying Delta again!

    Delta at AUS
    Bruce K.

    No Sky Club here which would definitely make things better for me, but the arrival and return were easy enough. They have plenty of kiosks out at the ticketing area so I was able to quickly print my boarding passes rather than depend on the one on my phone. Boston-Austin-Boston, my flight was comfortable as my upgrades cleared in both directions. That makes things so much better. For the folks in Economy Comfort or regular economy, I'm sorry. I do have to wonder about the bright spark in gate planning who had Austin-Boston and Austin-Minneapolis boarding right next to each other at the corner gates with departures within ten minutes. What a stupid cluster that was! I'd fly Delta again. [Review 10193 overall, 1779 of 2018.]

    Ascent
    Susan W.

    Delta airlines did a good job in terms of Covid. I felt very confident that the plane had been cleaned well, in fact it looked spotless. They provide a sealed Ziploc with some of their delicious cookies, some cheese it's and bottled water along with some hand sanitizer to every passenger. This is something new and rather recent as initially Covid brought no snack at all. They provide headphones to every passenger who desires them at no charge. The flight attendants on my flights coming and going were all excellent. Very professional, very nice and helpful too. I would definitely consider flying Delta in the future. The things I didn't like all occurred on the Detroit end if my departure. There didn't seem to be adequate employees at 7o'clock in the morning for all the various flights going out and thank goodness I gave myself a couple of hours because all the entire Q in front of where you check in your baggage was filled and overflowing to the outside. I spent at least 20 minutes in that line. The person at the register waited while I struggled for a good 2 to 3 minutes trying to get my bag up on the scale by myself. Toward the end she pushed a button and it came scooting toward her on its own. Not sure why she couldn't do that to begin with or at least once I got the wheels up on the belt part of the scale. I realize I should be able to maneuver my bag myself but I have never not received an offer of assistance anytime that I have struggled in the past. Last but not least I went ahead and opened up an American Express credit card so that I could I have the advantage of my first bag going without any fee which they strongly encourage you to do. Despite the fact I did it and despite the fact I was approved before getting on the app and paying for my bag it wouldn't allow me to use the card without having the full number which of course I wouldn't have until I received in the mail. Unfortunately, the card arrived at my home while I was still visiting in Michigan so I ended up paying for my bag coming and going which I am really unhappy about. I am going to check with American Express to see if there's anything they can do even if they give me a future credit would be better than nothing because I had to use a different credit card to pay for it through the app! Very happy to say that although I'm not someone who enjoys flying both my flights were safe and I genuinely appreciated that!

    See all

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 3 of 3

    Ask the Community - Delta Air Lines

    Review Highlights - Delta Air Lines

    thanks again Susan for the help you gave my wife patsy burns, and thank you delta airlines for your over the top employees.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    United Airlines - UA 2196 ready to board passengers in Austin, TX to Houston TX.

    United Airlines

    1.8(121 reviews)
    0.0 mi

    I have to say - I tend to avoid United at all costs. Not as bad as American in my view, but not…read moremuch better either. My friend booked me a trip to Austin to visit her using her points - they have a rewards card and like 500,000 points so hey, free travel, I'm not going to complain. On the trip from VA to TX - no issues. Flights on time, arrival, bags, etc. All perfect. One the return, flight begins to get delayed... I arrive at the airport, it is delayed more, an issue with the incoming flight from LA leaving like 1.5 hours late. It arrives, no update. After about 30 minutes from when we were set to board - the pilot comes out and tells us there is a mechanical issue and they will update us. An hour later, no update. Finally, he tells us they are either going to have to find a new plane, or they are going to repair it but it will take hours. I had the last connecting flight in DC back to VA of the night at 10:30 with a 1.5 hour layover which has now long passed since the plane won't even leave TX until 9pm at best. I'm told to use the app but it doesn't work - so I stand in a long line and finally get to an agent who was friendly and helpful - they rebooked me for 7am the following morning out, in a worse seat as I had paid $150 for an upgrade, gave me $45 in vouchers for dinner and breakfast, and gave me a voucher for a nearby hotel which I booked and used easily. The following morning - after I arrived at my connection - I had an email saying I was being refunded the $150 and here is another $15 voucher for lunch. When I got home - I planned to go and ask for compensation for the day off work I lost and parking fees I had to pay - I log into the app and I see they say they can offer me a $200 credit or 10,000 points which will never expire. I am giving them 5 stars not because I had an issue - but because they made it so easy that I barely have a complaint. Sure, I lost another day and sure I was inconvenienced, but they refunded my seat, fed me, gave me a hotel and free shuttle, and then gave me 10,000 points without my ever having to make a call. I'm impressed by the way this was handled and it actually won them far more goodwill then if I had flown on time. They have stepped up their game in recent years and I may now consider them heavily when I need to travel again.

    I used to be a solid dedicated AA traveler, but recently I've been flying more UA. The food,…read moreservice, reliability and honestly more international options are many reasons why. Not to mention they have better status levels and easier ways to move up in status. Plus they have Captain Drew who is the youngest Captain in UA history. He's a good buddy of mine, and he always thanks me for flying United.

    Photos
    United Airlines
    United Airlines - My flight was delayed, my seat got weird, & airport confusion was winning. Karin saved the day.

    My flight was delayed, my seat got weird, & airport confusion was winning. Karin saved the day.

    United Airlines

    See all

    Frontier Airlines

    Frontier Airlines

    1.4(227 reviews)
    0.7 mi

    I see the other reviews and wonder if people are doing it wrong? I have always been happy with…read moreFrontier and this most recent flight experience was no exception. I had a prompt and painless time checking my bags. The employees were super friendly and helpful at the desk, as well as the gate. Planes were clean, pilots and staff were friendly. We flew through quite a storm 30 mins prior to landing and despite that and the turbulence the pilots landed the plane better than any landing ive ever had. The key in my mind with this airline is to book the seats with more leg room, which actually I find to be more space than other airlines and THEN the seats also recline. I got the package that included checked bag, extra room seats, and carry on item. Yes its more, but the final price was still HALF what it would be with any other carrier. No frills as far as no in flight snacks, but id rather get something decent at the airport and bring it on the plane anyways.

    Using a service like Expedia I expect a low price comparable to other services. I normally fly…read moreDelta or Alaskan with sometimes Southwest or American. Each have price points and differing services that come with the purchase..... I should have stayed with a "known" business rather than looking at the $200 cheaper tickets offered by Frontier. I will list the issues i had that I expected included by other airlines. Upon checkin i was greeted with an "78.00 upgrade PER flight" for my small suitcase in addition to my carry on. The seat was hard and not contoured for longer than a 20 min flight (my flight was 2 hrs). There was no recliner. All beverages (including water) was 5 dollars. My advice is to stick with a airline that provides at least a few amenities- your experience flying will be more pleasant. (For me the flight ended up costing more than my regular airlines leaving me with a double whammy) Update.... while posting this review my gate was changed with no notice. Just happened to check as the boarding was supposed to have started. We got to the new gate with 1 minute before doors closing. No text no app notification- nothing. I WILL NEVER FLY THIS AIRLINE AGAIN!

    Photos
    Frontier Airlines
    Frontier Airlines
    Frontier Airlines

    See all

    Southwest Airlines - Snacks

    Southwest Airlines

    2.9(269 reviews)
    0.1 mi

    My flight back home was great!…read more I didn't know you could go up to the desk agent and have your bag checked in for free, which was a nice surprise. Love this airport!! The TSA experience was super quick and easy and I appreciated not having to take my laptop out of my bag. On the flight, I was able to connect to Wifi and watch free movies on my phone, which was a great way to pass the time. The middle seat air conditioner felt great and loved that they had a phone holder so I could easily watch my movie without having to hold my phone the whole time. Overall, it was a smooth and enjoyable experience.

    I have used Southwest Airlines for years for various reasons. I just have to say I am such a huge…read morefan of their new pick your seat in advance option. It used to create so much stress with the boarding process to be competing for a seat. I don't really find that I'm spending more money than I used to because I used pay for early bird or priority seating which was expensive and still didn't guarantee me a seat. I find that it makes the boarding process go faster and you have fewer people getting priority boarding just to be able to pick their seat, now it's really just the people who truly need assistance. I also want to applaud Southwest Airlines for listening to their customers through this transition because they've made a lot of changes as far as carry-on baggage availability that has improved the process even more. I think it's great because there's still an option of open seating for those who prefer that, but for me the ability to choose an assigned seat encourages me to continue to be a loyal Southwest flyer.

    Photos
    Southwest Airlines - Waiting for my ride at baggage claim

    Waiting for my ride at baggage claim

    Southwest Airlines - Southwest Airlines Check-in Counter

    Southwest Airlines Check-in Counter

    Southwest Airlines - Southwest Airlines Check-in Counter

    See all

    Southwest Airlines Check-in Counter

    JetBlue

    JetBlue

    3.1(77 reviews)
    0.0 mi

    I've typically had good flight experiences at jetBlue. The only exception was when I got stuck in…read morethe air around the Gulf of Mexico for an extra 3 hours or so due to technical mechanical difficulties...that forced me to arrive at a whole other airport in my destination city of Houston.I will note in advance I am also a former employee. My most recent flight from Austin to New York was pretty good. I arrived a couple of hours early. I was able to check in before online on the app. I still needed to drop off a bag however. The crew members in Austin were all smiles and nice warm and welcoming energy for it being 4:00 AM. We made some small talk as they took my bag and then directed me to head to the TSA security line. The TSA security at this hour had 2 people in front of me. The whole process took about 5 minutes. There was plenty of food options open and available which was nice. My gate at this hour wasn't packed. There isn't a lot of outlets or even wireless charging stations at the gate in Austin. Boarding my flight went smoothly. The onboard service was attentive and done with a smile. There's extra snacks, pillows, alcohol you can buy. The jetBlue experience is a definite go! Please note there is not first class or fancy bells and whistles like the larger airlines, but jetBlue is pretty good at being he best in the lane they compete in.

    DON'T FLY TO FT. LAUDERDALE!! Two, three hour delays, gate changes, "maintenance issues" (no…read moreflight crew). It's a traveling shit show!

    Photos
    JetBlue
    JetBlue - Good pilot!

    Good pilot!

    JetBlue - Check-in Counter

    See all

    Check-in Counter

    Delta Air Lines - airlines - Updated September 2026

    Loading...
    Loading...
    Loading...