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    Delta Air Lines

    3.3 (12 reviews)

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    Delta

    I guess 0 stars isn't an option. Worst customer service I've ever experienced. It's as if their customer service team is train to avoid blame at all costs. Got so bad that I actually told the Delta representative what was said was a lie and she twisted it to say she lying to do me a favor. One of, if not, the worst experiences customer services experiences I've ever encountered. She blamed flight delays on weather and then insinuated that the Air Traffic Controllers don't like Delta and a bunch of other nonsense. I was tracking other carriers who were arriving and departing on time. Weather was in the mid to high 40s (F). Flight has been delayed 5 times for a total of 5+ hours sitting in airport. Delays are inevitable but this was shocking to say the least!

    Bagged snack

    First time to fly with Delta due to they are the only airlines to fly into Key West Florida. Very impressed how they sent reminders about checking in and what to expected. A constant reminder about masks and social distancing and snacks were given in plastic baggies with a small bottled water , gold fish crackers, packaged hand wipe, napkin and cookie sealed securely. Friendly employees throughout the flight eager to help make the ride more enjoyable. Recommend!

    As you can see I'm a little scared about my first flight, but the guy with the hat is a good driver and the woman has cookies!!!!!

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    1 year ago

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    Ask the Community - Delta Air Lines

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    Frontier - Empty, long ass line, and horrible experience getting here and looks like the same going home

    Frontier

    1.5(19 reviews)
    0.0 mi

    Usually they have good prices and we don't usually have problems. They did fail to put our luggage…read moreon our flight. But the luggage conveyer broke down, so not employee error. They have been very nice about it.

    You'll want to read the whole story, it just gets better and better:…read more Absolutely the worst airline you could possibly consider. Not only is the pricing an absolute scam, but the service is terrible and you're guaranteed to be delayed. Our flight was suppose to leave OKC at 7:25pm for Vegas. Then we got told we have to sit on the tarmac for AN HOUR AND A HALF because we weren't scheduled for departure with air traffic control. This S*** doesn't happen with any other airline. Now we're stuck sitting in a hot airplane for over an hour thanks to terrible performance from Frontier. Update: The flight back home was WORSE! The flight from Las Vegas back to OKC was an absolute nightmare! It didn't even happen! First, they loaded us onto the plane, only for the air conditioning to completely shut down after 10 minutes, with temperatures outside well over 110°. They kept us on the plane until it was over 90° in the cabin before they let us off while "maintenance looked for the issue". After about 45 minutes they announced there was a "staff medical emergency" on the plane, probably due to the fact that THEY MADE THEIR STAFF STAY IN THE 100° PLANE. That took another 30 minutes. Then came the best part: We finally reload and get on the tarmac. Due to a nearby storm planes were backed up and we were almost #30 in line to take off. By the time we were up to take off, THEY CANCELED BECAUSE THE FUEL IN THE PLANE WAS "TOO HOT". We had to go back to the gate and unload for a SECOND TIME, but not before the supposed lead flight attendant threatened that those who got off would not be allowed to reboard. The best part is, we were the only plane around that had to cancel departure and go back to the gate, including other Frontier flights. We finally got off the plane, still in Las Vegas, and about 30 minutes later after zero communication from Frontier, they canceled the flight without explanation or solution. They simply told us they would try to rebook in the future, with no date or time mentioned. We were then told they would most likely try to fly us to Denver to their hub and then send us to OKC, which could take another 2-3 DAYS to make happen. They did offer to pay for a hotel room, but the best part is that not only was the line to get a hotel over 4 hours long since they only had 2 PEOPLE WORKING THE ENTIRE COUNTER, they were trying to put people in the most disgusting, worst 1 star hotels to avoid paying for an actual decent room. We were lucky to get our refund, minus frontiers fee's and "upgrade" charges of course (F***** SCAM) and booked on Southwest. We had to spent another night in Vegas and spend more $$$ for a decent hotel all because of Frontiers complete inability to function like a normal airline. Of course, Southwest was flawless and we got home on time and as planned. AVOID AT ALL COSTS. This airline SHOULD NOT be in business. Spend the extra $100-$150 and fly Southwest United, or American. With all the hidden fee's frontier is going to hit you with, you're better off with an actual company that cares about getting you to your destination.

    Photos
    Frontier - Tired and uncomfortable kids!!!

    Tired and uncomfortable kids!!!

    Frontier - Airline from hell

    Airline from hell

    Frontier - See how there's NO ONE THERE? Every other airline is ready to assist you.

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    See how there's NO ONE THERE? Every other airline is ready to assist you.

    Delta Air Lines - airlines - Updated August 2026

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