Usually they have good prices and we don't usually have problems. They did fail to put our luggage on our flight. But the luggage conveyer broke down, so not employee error. They have been very nice about it. read more

You'll want to read the whole story, it just gets better and better: Absolutely the worst airline you could possibly consider. Not only is the pricing an absolute scam, but the service is terrible and you're guaranteed to be delayed. Our flight was suppose to leave OKC at 7:25pm for Vegas. Then we got told we have to sit on the tarmac for AN HOUR AND A HALF because we weren't scheduled for departure with air traffic control. This S*** doesn't happen with any other airline. Now we're stuck sitting in a hot airplane for over an hour thanks to terrible performance from Frontier. Update: The flight back home was WORSE! The flight from Las Vegas back to OKC was an absolute nightmare! It didn't even happen! First, they loaded us onto the plane, only for the air conditioning to completely shut down after 10 minutes, with temperatures outside well over 110°. They kept us on the plane until it was over 90° in the cabin before they let us off while "maintenance looked for the issue". After about 45 minutes they announced there was a "staff medical emergency" on the plane, probably due to the fact that THEY MADE THEIR STAFF STAY IN THE 100° PLANE. That took another 30 minutes. Then came the best part: We finally reload and get on the tarmac. Due to a nearby storm planes were backed up and we were almost #30 in line to take off. By the time we were up to take off, THEY CANCELED BECAUSE THE FUEL IN THE PLANE WAS "TOO HOT". We had to go back to the gate and unload for a SECOND TIME, but not before the supposed lead flight attendant threatened that those who got off would not be allowed to reboard. The best part is, we were the only plane around that had to cancel departure and go back to the gate, including other Frontier flights. We finally got off the plane, still in Las Vegas, and about 30 minutes later after zero communication from Frontier, they canceled the flight without explanation or solution. They simply told us they would try to rebook in the future, with no date or time mentioned. We were then told they would most likely try to fly us to Denver to their hub and then send us to OKC, which could take another 2-3 DAYS to make happen. They did offer to pay for a hotel room, but the best part is that not only was the line to get a hotel over 4 hours long since they only had 2 PEOPLE WORKING THE ENTIRE COUNTER, they were trying to put people in the most disgusting, worst 1 star hotels to avoid paying for an actual decent room. We were lucky to get our refund, minus frontiers fee's and "upgrade" charges of course (F***** SCAM) and booked on Southwest. We had to spent another night in Vegas and spend more $$$ for a decent hotel all because of Frontiers complete inability to function like a normal airline. Of course, Southwest was flawless and we got home on time and as planned. AVOID AT ALL COSTS. This airline SHOULD NOT be in business. Spend the extra $100-$150 and fly Southwest United, or American. With all the hidden fee's frontier is going to hit you with, you're better off with an actual company that cares about getting you to your destination. read more

If I can give a zero I would. Our flight got canceled from OKC to Denver they gave us a hour delay at first then let us get on the plane then told us to get off that our flight was canceled. Waited at the ticket desk for 2 hour and we were kind of front of line, told us they would give us a hotel room and a shuttle to the hotel and back to the airport in the morning. Then to later tell use no one will be getting a voucher. My girlfriend, 9 and 16 year old daughter had to sleep at the airport and wait 12 hours for the next flight.. horrible.. ps. Lady's at the ticket desk were grate and we can tell they felt sorry for all of us!! read more

Frontier - Tired and uncomfortable kids!!! - Airlines Near Me - Oklahoma City, Oklahoma

I wish I can give negative stars because I so despise these airlines. The baggage drop off was way too slow, the staff at the airport are rude. On top of everything, they lost my bags and the only way to reach them is through mail and haven't heard from them. Would never take these airlines again and wouldn't recommend them. read more

The price of luggage is expensive and all other airlines have a 50 lbs limit till you get to the Gypsy airline and they say 40 is the new number and scam you for overweight fees. $100 dollars a bag 1 way basically. Same for the carry on. We had the same woman Check us in Get us boarded Gave instructions on the plane I'm pretty sure she might have loaded the luggage onto the plane. She's worth every penny. The fees and the overhead..... airline is banking $$$ read more

See lots of bad reviews I never rode on this airline back in the day when all the negative reviews were being given. We only started flying the last 6 months because they have one of the o my direct flights to vegas from OKC. I actually prefer to to southwest having to wait in line they have assigned seating. I get the upgrade seating with additional leg room in the first couple rows. You also can change your flight days up until the time you check in with the upgrade only paying the flight difference or getting a credit if it happens to be less. They have alcohol on the flights for purchase and we have had great experience with the staff and flights. I would say for the price point it's a strong 5 star. read more

Horrible customer service from the terminal and no one on the phone. You can only chat and they refer you to someone at the terminal but they are never there read more

Lost my luggage. I was there 2 hours early for the nonstop flight. One bag made it and one did not. How do you lose one of my bags on nonstop flight when they were checked at same time. Go with a bigger airline that has it together. read more

If there was a way to leave negative stars, I would. It feels dishonest even giving them one star. I almost never leave bad reviews or go out of my way to rate a company, but here we are. I had never heard of frontier....but they were offered up as a returning flight from Vegas at a decent price. The flight to Vegas was with American Airlines and was trouble free. A few days before my return trip I started getting emails about paying for luggage. I was surprised that I was giing to have to pay for my checked bag AND my carryon. But not much I could do about it at the time because the deadline to change flights without ridiculous fees had passed. I begrudgingly paid for my carryon, but the app would not complete my purchase of checked bags. After numerous attempts at getting their website or app to work, while I'm on vacation I gave up and decided to address when I hit the terminal. Then I see on the website that if you ask assistance from the airline to check in, you would be charged a fee,....something I've never heard of. When I got there, numerous passengers were mad, rearranging stuff in their suitcases. I wasn't sure what was going on. Well,...evidently they have recently dropped the weight for checked baggage and passengers were throwing things away to get under their wait. After their check-in computer errored out and couldn't find my flight, I asked the Frontier agent for assistance. After even she had issues pulling it up, I was told that not only was I going to have to pay a higher rate because I couldn't get it paid for on the app, I was going to be charged 100 for it being overweight. The agent then rudely told me I could get rid of some of my stuff, find another way to send some of it home or pay the fee! I took my luggage (the same luggage that I took on American flight with no extra fees) and threw out tshirts and a few pairs of jeans to try to make weight. As I was weighing on the passenger testing scale, not the one the agent was using, I got to the correct weight. The Frontier employee next to me said, that that scale was unofficial and often is different from the one at the counter. I thought surely this couldn't be the case,....I was wrong! Sure enough,...it was higher at the counter. The agent was smug when she told me I was still over and would have to pay the additional 100 plus the higher than offered on the app rate. As I was running out of time, I paid the fees. The total luggage fees were DOUBLE the cost of the flight. It felt like a well designed swindle. I don't have the space to even describe what I watched with the bins designed to see if your carryon or personal items were the correct size. One passenger was removed from the flight because he was so mad about the whole situation saying he was being "overly aggressive". which didn't seem to be the case from our view. At that point, even the fact that they offered no drinks or snacks unless you bought them didn't phase me. I was surprised that they even charged for water. Needless to say,....I will never do business with them again. And,....I feel like I have a duty to warn anyone I can about their practices. When I got home I researched whether or not anyone else had the same issues only to find that it was recently revealed that the agents get bonuses for every up charge on bags, which helps explain the smugness of the agent telling me about the fees. read more

Worst trip ever! I used them once and was ok the seats where comfortable people was friendly but let me tell you if you have a problem and they cancel your flight and they have your bag you will be stuck till they are ready for you to go. I have went 3 days without my medication and all these people offered was to refund my money in 7-10 days or wait another day for another flight. This was in Vegas. And oh don't ask to speak to a manager cause that's not going to happen. And you can not talk to anyone on the phone only in text. I will never fly with these people again, and I am going to tell everyone I know not to and post on all my social media's. You people are horrible! I only gave the two star cause they only deserve one but the baggage lady in Dallas that helped me confirm my bag made it to Oklahoma but even she could not get ahold of these people in Will Rogers on the. Had to go up there to wait for the employees to come out to check people an hour before there flight when they tell you they open two hours before a flight. People Run from them please save yourself the blood pressure! I'm done. read more

Awful customer service!! After two hours of on the phone still being told they can not provide me proof that I flew. recommend using their app but then can't provide a past boarding pass. Was hung up on three times, passed around and received different answers from everyone. read more

Frontier NO longer operates out of OKC And I'm glad, Since its the ONLY airlines that I had a problem with !! Got moved from my window seat to a middle seat, So a group of kids can all sit together read more

If I could give this airline NO stars I would! First off they close their line down 45 mins prior. We happened to get here 35 mins prior and they wouldn't let us through even though it's not like they gave our seats away. Now I understand rules are rules but our ticket said 6:30(even showed the manager this bc apparently the flight changed to 6:05) so we thought we were here on time but he still didn't give us the clear to go. And to add insult to injury they wanted to charge us a $50 fee to fly at 11am! A couple days ago I happened to look at our return flight and they changed it by a full day! They had us returning on the 29th instead of the 30th like I had put WITHOUT my consent. This other poor guy up here they didn't even let him through and told him he had to wait tomorrow to fly. Never again bc they have no customer service and are not accommodating in any way. read more

Frontier - Airline from hell - Airlines Near Me - Oklahoma City, Oklahoma

What a crappy airline. Connection was missed because a flight was delayed. So they want to charge a $75 fee plus an additional $250 for a ticket that was less than $100. If the traveler had caused the delay I would agree but since it's no fault of the traveler, WHY? As I said, what a crappy airline. Book with anyone else. I found cheaper new flights on four other airlines. read more

Terrible. Frontier wouldn't board me because although I was early I wasn't early ENOUGH even though they didn't say a thing about it before. I paid over $500 from this ticket and I'm paying them another $70 to reschedule me because THEY are too lazy to simply hand me a ticket. I complained and they said hey really couldn't care less. They DON'T REFUND TICKETS even when it's their own fault. Their attitude sucks and their lazy complacency is why Ebola hit the United states. I hope they go out of business and soon. IT'S NOT WORTH THE TWENTY BUCKS YOU SAVE to deal with this incompetence and bad attitude! read more

Frontier - See how there's NO ONE THERE? Every other airline is ready to assist you. - Airlines Near Me - Oklahoma City, Oklahoma

This airline is a joke!! I never experienced anything like this in my 27 years of life! Normally I pay 25$ and let them handle my bags (other airlines) I hate dragging luggage or maybe Im lazy ... But the one time I decide to save the 25$ and carry on I was stopped at the gate and told to go back to the counter that I had to pay 35$ to carry on!! Ok I was pissed I have to carry a bag and they charge more for you to have it then for them to handle it for you? Something's wrong with that! Well landing in Denver with my carry on I got stopped again going on the plane at the gate?! They asked for the receipt I gave her what they gave me when I paid the 35$ in okc and was told to step out of line , here we go again! My family and friends were sooo pissed and embarrassed that all of us had to step aside again!! They had to call okla to sort it out which they didn't and just said well they will deal with okc later? Seriously how did they think we through okc gate with luggage if we didn't pay on the first flight ?? Then going home from from Vegas lmao what a joke everyone in line 30+ mins no staff at our bag check and kiosk , then we were told to get in a different line so all of us that got there before everyone ended up in the back of the line. I got charged twice for one bag bc the machine didn't print my receipt. And the staff said oh it didn't go through, I came home and bam 2 charges on my account in Vegas , I wrote frontier they gave me a refund but it still upset me. Fees fees fees! No free drinks on the plane and they charge 3.99 to watch tv !!! For an hour flight !!! Frontier airlines is a joke!!! Rude staff I'm done flying with them!! Another thing coming home late 11:30ish one other plane flies in same time they got there bags and left?? Frontier passengers waited a good 20+ mins to get our luggage!!! Very slow read more

I am extremely unhappy with my service with Frontier Airlines. On Oct 28th, I arrived 35mins prior to departure of my Oklahoma City to San Francisco flight. The Frontier employee said that I needed to be checked in 30mins, not 45mins, prior to departure. I was told that I missed my flight and that I need to rebook. I agree to rebooking my flight then was told I needed to pay a $75 fee. I asked to speak to a manager and was told that they were at the gate and could not help me. I asked another Frontier employee to help me and she said that she was unable to. During that time, the initial Frontier employee decided to help an individual behind me instead of dealing with my problem first. I ended up waiting 45mins to get a rebooked flight. Also, the initial Frontier employee decided to "train" the other Frontier employee during my rebooking. Later that day, I arrived for my rebooked flight and was seated next to an individual who vomited during the flight from Oklahoma City to Denver. This scared me so much!!! On Oct 15th, Frontier flew someone who had contracted ebola. No only had I had terrible customer service and was charged hidden rebooking fee now I was scared for my health and possibly contracting ebola. On Wednesday, Oct 29th, I called Frontier's complement/complaint line twice to receive an automated voice message never having a chance to speak to a person about my situation. I will NEVER!!!!! fly Frontier due to the terrible customer service, untrained employees, absent managerial staff, outrageous hidden fees, and putting their customer's health in danger. I recommend finding other airlines that treat their customers better!! read more

We were traveling with an emotional support animal and arrived 2 hours before our flight to ch class in. ALTHOUGH WE CALLED IN ADVANCE (about 2 weeks in advance) to make sure we had proper documentation and were told that our ID card would be sufficient, we were denied access at the counter and told we would have to pay $75 to fly with our ESA. OH, but then upon looking at the dog again after already being told we would have to pay a fee for him to fly in cabin, they said "actually he's too big and can't fly in cabin. We called in advance. We did our due silliness to make sure we would be all clear. Disappointing is an understatement. We are pissed. Don't fly with frontier. read more

how any one with a soul or a conscience work the gate for this company is beyond me. they started charging people to CARRY ON THEIR OWN BAGS. you can prepay $20 for them to take it at the ticket booth $30 to carry it on when you buy the tickets, OR $50 AT THE GATE TO BOARD THE PLANE. to charge some one to carry their own bag on the plane is nuts. then you have to buy everything but water once on the plane. cokes snacks beer wine. none the less the man at the gate was indigent and rude when i didnt have my bag paid for. He asked me if i could have some one come pick it up 5 minutes before the plane boards. this man needs firing. read more