Maintenance issues diverted flight to OK City instead of Dallas, life happens, not AA fault. What is AA fault: 1. Only 3 agents to serve 200+ people 2. Handing out a card and telling people the card will put in contact with someone just like them It doesn't. The card directs you to the website 3. It has a ph# that connects you to a call center in Asia that is no help at all. Someone looking at the computer with the same info on the phone app No wonder AA is no longer the premier American airline. Saf read more

Disappointed with our flight to OKC. Our first flight was a slight bigger plane, but I had to pay for assigned seats to sit next to my husband. I made sure to get one step above the economy seats to hope for somewhat better benefits on the flight. Seats to be next to us at the least. No way. I also had to pay an additional $70 for checking in2 bags as well. Delta Main is better than AA. I suppose this is why we almost always fly exclusively fly Delta. I end up paying out more for seats and bags with other airlines. read more

Pennacle of ClusterFs. Absolutely sucked, ruined, left us hanging on the trip out then completely outdid that on the return trip. Arrived 5am to catch the early flight to Nawlins. AA's de-ice truck was down. Had to wait to "borrow" another airline's de-icer. Missed connecting flights, AA decided the best they could do was get us there a day late. Two different AA agents told us they could not book us on a different carrier, so we finally rebooked on United on our own which got us to Nawlins at 6pm. AA would not deliver my checked bag to the French Quarter because we re-booked even though, obviously, we had been booked on AA because...THEY HAD MY BAG!! Had to return to MSY to retrieve my bag from AA, at midnight, at my own expense. The return flight started well then turned to shit in Dallas. Late flight was delayed and saw the captain put on his coat and exit the plane immediately after we boarded. Flight got cancelled. Slept in the terminal rather than using the accommodations AA provided, which would have included taking a taxi, getting maybe 4hrs of sleep, then returning through TSA again for the 7am boarding back home. Joins ATT in the One Star HOF. Do yourself a favour. Avoid this carrier. read more

This airline is a reservation nightmare. You buy tickets for 2 people to travel and you have to pay extra to sit next to each other, regardless of seat availability. You pay 500 for a ticket, be prepared to pay another 200 to sit by you travel partner. Once on the plane, don't expect a comfortable seat either. Pure garbage all the way around. read more

On 5/31 we missed our connection for an international flight. This led to paying double for our airfare - new tickets on another airline and additional penalties to AA despite being told this would not happen. Their response? An emailed apology. Not even refunding additional fees paid to them for their own mistake. read more

AA has a serious bed bug issue on their planes that they're not addressing. I asked for a refund after having to spend 2k to get rid of the bugs they gave us on our last flight. My son has developed a phobia and anxiety from all the bites. AA has known about their bed bug problem since October of 2024 when the New York Times published an article about the infestation on their planes. I filed a detailed complaint explaining how the bed bugs came from the flight we were on. Their response was lackluster and dismissive placing the blame on other passengers instead of taking accountability and offering a refund. I will never fly with AA ever again. Disgusting! read more

They won't attach my TSA number to my name. Then they direct me to the airport checking desk and they tell me I need to contact the airlines customer service who tells me I need to address this at the airport. No one wa to to take care of it. Wasted over 2 hours trying to fix it. They suck. read more

If I could give them zero Stars I would. They were so unprofessional at the Will Rogers Oklahoma City airport. I was appalled by their lack of professionalism and candor. Our flight was delayed for several hours and we were flying Alaska. However, we were near the American Airlines standing area. Well, you can imagine after flights being delayed for hours and having two children people start to get stir crazy. So letting my kids walk around was apparently not OK for the American Airlines attendants. Both of them sat behind the podium, snickering and casting glares until they finally came over and asked us to move out of an area that was being unused. I could not believe it! So very sad. We weren't being disrespectful or disruptive or I would understand. Completely ridiculous. read more

If I could give a -5, I would. The first flight was delayed, so I missed my connection flight. Though the person at the initial check in tried to be helpful, the other members of the team were rude, sarcastic, and completely useless. American Airlines sucks!! Please book with another airline if you are flying from OKC. The additional money you'll pay to another company will be worthy. You will be saving yourself a whole day of emotional distress. The staff member's name is Shantel, btw. read more

I understand that the emergency exit (egress) seats have a premium price (preferred seats) but when no one is seated in those seats whose responsibility is it to open the door? I'm sure the FAA would want someone seated there for takeoff/landing at a minimum. I guess it can be chocked up to corporate greed. However, the flight attendants should think about their position as customer service/safety representative, and just ask a willing sole to take the seat in case of an uncontrolled emergency ground egress. And don't get me started about the lame ass weight/balance as it can easily be refigured. read more

If there was a negative rating available I would've chosen it. I can't possibly imagine the struggles and hardships that American Airlines has caused in the last 24 hours. you should not only be ashamed but have been willing to reimburse the families you put through these hard times. I would rather walk 20 miles on thumbtacks than to be sitting in a seat on the coveted American Airlines, you're a disgrace to the name in which you carry. Thank you for what has been the absolute worst experience of my life as far as flights go. spirit puts you to shame. thanks a lot read more

The blonde woman that was at the gate was rude. It turns out my luggage was too big for a carryon and I had to bE charged, but she could have been polite about it. She was even snotty to her co-worker who didn't know how to change it in the system. Then on the flight, we had a choice of water or orange juice. Not a pleasant experience read more

Hard landing delayed flight but gave us a free 5 star hotel but I saw the staff not give someone a hotel because AA is racist but my final destination arrived on time read more

It is with great disappointment and upset that I am sending this email. My husband and I were recently married and for well over a year, we planned our FamilyMoon, with a departure on Saturday, 5/20/23, at 0635 hours from OKC (#1952), with your airline, ultimately to Turks & Caicos. There was a connecting flight in Charolette, NC, and then on to our final destination. We arrived to the OKC airport at 0415 hours on 5/20/23. Sarah, a supervisor at the ticket counter for AA, motioned for us to approach. We were informed our flight had been delayed at least 3 hours due to "availability" as she kept repeating; there was not a crew avallable for our flight. Sarah said she rebooked us on another flight; however, we would clearly miss our connection. My husband explained this to her, as we had to be in Charolette by a certain time, in order to depart for Turks & Caicos at 1119 hours. Sarah stated there were no other flights until Monday, even sarcastically stating, "What do you want me to do?!" Does she think she can talk to other people this way because she is a supervisor? I thought customers = job security? I explained to Sarah it was our FamilyMoon, and asked if anything at all could be done. She coldly shrugged her shoulders and muttered, "Sorry," as if we were inconveniencing her, making it apparent she was trying to get through the long line behind us. She was obviously irritated as were essentially begging for her help. I asked if there was a supervisor to speak with and she said, "No, I am the supervisor." I asked if there was anyone above her I could speak to and she abruptly said, "No!" My husband and I understand things happen and it cannot always be controlled; however, there is an appropriate way to handle such a situation. Sarah also repeatedly interrupted and spoke over my husband and I, as we desperately tried to figure out a solution. She was dismissive, curt and clearly showed she did not care what-so-ever. My husband and I worked hard to pay for the $21,000 FamilyMoon, not to mention the cost of the airline tickets, the time off work, etc. It is not easy for us to take off from our jobs as there is a shortage with our positions; he is a fireman and I am a nurse. In order to rebook our resort, we will now have pay an additional almost $5100. My in-laws will be married 50 years this year and never took a honeymoon, this was for them too, as well as two other family members, totaling 6 people that this has adversely affected. We also had excursions, totaling almost $5000, including a deep sea fishing trip, which was going to be a first for everyone. Sarah told us she cancelled all of our tickets. I am a firm believer in taking the time to compliment others, to always have grace and humility, so it is quite disheartening that I am sending this email because of a very poor representation of your airline, a supervisor at that. Crazy enough, we chose to fly with AA! We could have picked anyone. That morning, we actually went to all of the other airline ticket counters, to see if anything else at all could be done; Delta was extremely kind and genuinely tried their best to help us (Bessy at Delta was the lady that took the time and treated us the way everyone should be, even though we still could not make our FamilyMoon happen, despite her every efforts.) Once we were finally back at our home Saturday morning, having to unpack our suitcases, my husband called AA and there was a 4+ hour wait. He waited and finally spoke to a very lovely and helpful lady. She explained that Sarah had not actually cancelled all of our tickets, as we had been told by her. My family and I were grossly mistreated, as well as humiliated at the way we were spoken to and subsequently discarded. We needed this FamilyMoon not only as a celebration, but also a reprieve we have been looking forward to. With that said, I am now requesting that my family and I be well-accommodated: Please provide each of us a first class, round trip ticket (×6) on our new FamilyMoon dates, as well as the additional $5100 rebooking fee at the resort. We will be departing OKC on 9/10/23, going to Turks & Caicos, with a return date of 9/15/23, we would like to discuss times please. We have an AA credit card which we use frequently. I hope we can continue on good terms and this terribly unforgettable situation can be remedied as requested. Please feel free to contact myself and/or my husband. Thank you for your time. We look forward to hearing from you soon. The Goodrich Family read more

They switched the aircraft for our trip- we had no notification until day of trip when we saw our swats were changed and not next to each other. Sat in overbooked flight. Had to circle Dallas for almost 2 hours and then go refusal in Oklahoma City. We have now missed our connection to Mexico. Next available flight out is tomorrow afternoon. No help on where we are supposed to sleep or eat at a closed airport until our flight tomorrow afternoon. Why does a overbooked flight have 8 damn attendants sitting in regular seats all sprawled out while we are stuck and sitting in the wrong seats. Not to mention our reservations have now been missed in Mexico. Fuck you American Airlines. read more

Absolute worst airline I have ever flown on. I have been unfortunate enough to fly with them several times, and they have never gotten me where I needed to go on time. I am in OKC and my flight is 10 hours late. Avoid this awful airline like the plague. They deserve negative stars. read more

By far the worst domestic airline in the United States. I understand weather delays and that things happen, however , give. What our country has been through in the last 18 months I would expect AA to proactively train their staff and check their aircrafts for issues before board a full flight. 2+ hours later and over 60% of the flight has missed their connection, not been offered ANY water, and no knowledgeable assistance. One of the attendants didn't even know if there was a baby changing table in the lavatory ! The staff is under executed on how to handle these situations snd instead congregated at the back of the plane. When trying to tea the 800 number for customer service I was met with a 2-3 hour wait! Head my way bong and do not book with AA!!! read more

We were served moldy fruit on our flight (4360) from OKC to DCA on May 25. We splurged for first class. If this is first class service I'll stick to economy. I contacted AA customer service and they simply indicated that a manager would look into it. No empathy whatsoever. read more

American Airlines - "Fresh" fruit aboard AA 4360 from OKC to DCA. When brought to the attention of AA staff we were told "not all the grapes are moldy". - Airlines Near Me - Oklahoma City, Oklahoma

Thanks American Airlines for stranding our family in Chicago. Due to flight delays and cancellations, we had to rent a van and drive all night to get home. This all started Saturday. According to American - they could have gotten us all home by TUESDAY! Who knows when and if we will ever see our bags. Also, to talk to someone by phone or online there's consistently a 2 hour wait. read more

Tried to check in at 3 when map says it opens but they were not open. Went through security and waited for my flight only to be told that I now owe $30 for them to put it on. I paid it, oh well. Southwest didn't make me do this, they put it on for free and staffed their desk well- if you have the option choose them. read more

Delayed my baggage on a 2 day trip after charging $30 to check. Offered to check my bags for free at the gate. But wouldn't refund my baggage check fee after it was delayed. My business was 2 hours west of the airport and they would not deliver the bags that far away. ridiculous, outdated policies and procedures. This airline thinks they are doing you a favor providing a service that you pay for. Let's move into the 21 century folks instead of operating like it's still the 70's. read more

My wife and I showed up to the check in desk 42 minutes before our 5 am flight. Was told I missed the "cutoff" by 3 minutes and would have to be put on standby. Apparently it's impossible for them to take a bag after 45 minutes. What a fucking joke. No option to get on the flight and have my bags follow me on a later flight "against FAA rules for my bag to fly without me" even though my bags are already on their way to DFW without me in the standby flight I missed. 3 hours later still trying to get on a flight to DFW. American Airlines is pure garbage. No customer support or care. read more

Don't know why it took over 30 minutes to get luggage to baggage claim from a small jet. Why I don't fly AA if I can help it

Honestly I'd rather walk somewhere than fly on American. Their persistent bad attitudes and horrible service are why I choose to fly pretty much any other airline. Unfortunately I can't control my corporate travel site and have to endure another crappy experience. Keep on sucking American! read more

I need to be able to give negative stars. This airline is the worst! Had to pay $60 for 2 bags to send my son to a summer study program since his stay is 2 weeks. They damaged one bag (only used once before). They supposedly kept the bag to see if they can "fix it" but if they can they are sending it home, not to where he is and needs the bag. So he had to combine a bunch of stuff and leave the airport carrying a bunch of items. I sent an email with the claim information on Sunday. 5 days later nothing. Called today and some rude lady said we had to fill out a form no one told use about to get the airline to "look at it." The form looks like it is for lost items not damaged. Hold times are long. Awful!!! read more

Canceled my 6:00pm to Dallas, finally got onto another flight that had delay after delay after delay which did NOT help my anxiety! I was supposed to get back home to Dallas from OKC at 7:30 only NOW to get back at 11:30pm and NOW they are telling us it could be longer! They think free complimentary pizza and water will help the situation but it doesn't, give me some free flying miles for all you put me through if you actually cared! Which they DONT because out of ALL airlines American has a reputation for NEVER being on time and ALWAYS being delayed. Fly Delta or AirCanada if you need US or Canadian travels, NOT American! Just useless! read more

AA treats passengers like maggots. Changed my flights many times with out my permission then cancelled, ruined my trip of lifetime. Big airlines have no regard or responsibility on the tickets they sell. they change the terms when it suits them. FAA should get more involved. read more

Incompetent staff. Doesn't know what they are doing. Missed flight because attendant couldn't even check us in. Took two hours just to check in 2 people. read more

American Airlines is not observing social distancing and booked completely full flight on 737 and than made us sit on the tarmac 40 minutes for a 41 minute flight to Dallas. Could have driven in the time and not risk Covid. Yes read more

Never flying American again! Kiosk aren't working, waited in baggage check in for 45 mins behind one person with an issue. It made us miss our flight out as well as 8 others in line. They won't refund us, and put us on standby for 7 hours later and it's not even a finalized seat. We can't even get a discount on buying seats. We're beyond frustrated and annoyed. We ended up buying through delta cause I refuse to give American Airlines more of my money when they made the mistake and refuse to make it right. read more

Horrible flight. Was in first class and had a child kicking my seat the entire flight. When we finally landed...due to poor planning, we sat in the plane for 45 minutes why they figured out how to move a plane from the gate so one could pull into the gate. The "flight attendants" were too busy "cackling like hens" to take care of the guests. Heaven forbid they give you an extra pack of cookies...the flight attendants are too busy taking the extras from the first class basket and putting them in their belongings to take off the plane. Ridiculous service. No respect for your time. No thanks for using their service. Ridiculous apology from the captain. I am closing my AA membership and only flying a United from now on! read more

ABSOLUTE GARBAGE!!!!!! 0 stars! Reservation was ignored. Flight missed. Terrible customer service. Flight 6033 OKC to LAX

First of all: I have never been on an on-time American Airlines flight; they always get delayed. Today, I missed my connecting flight and will now be missing a meeting tomorrow. Had to cancel whole trip. I will never fly American again. Thank you for wasting my time. read more

I've heard some bad reviews about AA, but I had a heck of a day yesterday and all staff were friendly, kind, and helpful. My first flight was delayed - no big deal usually, but my connecting flight was on time. So after running across the airport in Charlotte, NC to catch my flight home to OKC - it was gone. Mimi kindly explained that as much as they'd like to delay a flight for passengers, especially since they know where they are, air traffic control won't allow it. She did everything in her power to reschedule my flight, I was still able to make it home just a few hours later but my bag didn't. Again, nothing but helpful. Samantha (in Tulsa since next flight to OKC was late-late) in baggage claim was able to take my ticket, find out where my bag was and arrange to get it delivered. The delivery driver, Mike, personally called me and let me know the status. He kindly dropped it off the morning. So even though it was one heck of a day for me - my hat goes off to all those that kept me whole, got me home, and got my bag home as well. THANK YOU!! read more

No stars for consistency in DELAYED flights. Not just a few minutes but HOURS. Myself in July, picking up daughter in August now again in September!!! (Coming from different states and countries)No excuse for this. Once is somewhat understandable but this is ridiculous had to give a star or it wouldn't post. read more

I have been waiting on hold to speak to someone about changing a flight for well over an hour when I was told my wait time would be less than 30 minutes when I initially called. There's supposed to be a survey at the end of this call and you better believe I am so pissed that I am going to make sure they know about it. read more

ONE, yes just 1 agent checking bags with a line wrapped around the terminal. This is a predictable event isn't it? You do have record of how many tickets you sold? Creating a schedule to adequately support business would be a suggestion. Check in portals not accepting credit card scans for many paying guests which forced more into the line. I got to the airport at 4:30 for a 5:45 am flight. I may have missed my flight if it wasn't for a very nice agent working the line who assisted me. AA could not check me in on line either because they couldn't assign a seat. I will try to avoid booking with AA - holy cow. It doesn't have to be this difficult. read more

Flight attendant is an idiot like it matters where I stand to get my bag then she made me feel rushed someone should let the staff know they should wait till all the passengers are off plane got their baggage and then they can leave read more

Do not trust information on their website!!! We just had a very unpleasant experience with American Airlines. One of our team members is flying into Lagos on British Air which partners with American Airlines. Both websites say that American will honor the BA excess baggage rules, allowing him to bring nine boxes of Bibles and Bible study aids with him. He went to the American Airlines desk yesterday to prepay for his excess baggage and they told him that they did not care what the website said they would not allow him to prepay nor honor what was on both websites - that AA would honor all BA policies as it was a BA ticket. As a result he is having to fly United to Houston and then BA to Lagos. This not only is an expensive change but it is a reminder of the arrogance of these airlines who feel they can do or say anything read more

Worst airlines of all times. After being jerked around in Dallas flight delay after flight delay they load us on a plane to set for 45 mi. Because they over fueled the plane and on a flight to OKC. Get to OKC and it takes these clowns another 30 minutiae to get bags off. read more