Please do me a favor to response my email to AA customer relations. I have been expecting the…read moreresponse for weeks. It is an emergency. I trust AA, please do not let me down, thanks I came to AA at Gainesville. The problem is fixed. I am so grateful to the grace lady. She is professional and consideration like a angel. And thanks also to the nice gentlemen. Best regards!

Flight AA 3813 -- GNV to MIA, 6am -- First Class…read more Micah, the first‑class flight attendant on this flight, delivered some of the worst customer service I've experienced on American Airlines. From the moment we boarded, he acted as if every passenger was interrupting his day. His attitude was consistently dismissive, cold, and unprofessional. I reported that my first‑class seat was broken and wouldn't recline. He glanced at it, said "OK," and walked away. When I suggested he might want to report it, he repeated "OK" with the same uninterested tone and made no effort to address it. For a paid first‑class upgrade, this level of service is unacceptable. If I could give 0 stars, I would. This experience fell far below the standard I expect from American Airlines.

The airplane is still on the land after 45 minutes from the departure without a clear explanation…read morebut something about some maintenance. Nonetheless on their official website the status of the flight is "On Time" which is obviously false as we were supposed to took off more than half hour ago. The cabin has no cabin crew around to explain and they keep giving confusing information about we are going to take off or not. We are at Orlando Airport supposed to flight to Las Vegas now.

This was by far the worse airline I've ever flown on. There is no customer service number. During…read moretsa precheck my items were taken out of zip lock bags and opened and left half open where witch hazel bior oil and other skin care products were left half open during a 3 hour flight and my clothing shoes and iPad was damaged. I could only contact and get a response on fb where they didn't even read my message or view the pictures not only that my suitcase was broken not sure how! I do not recommend. The flight attendants were touch and go majority were nice tho. The flight itself was okay very large plane. No snacks no tv entertainment

Oh my god hands down the best airlines I've flown to date. We flew from Jax to Norfolk, VA and…read morewhile the trip was advertised as taking about an hour and a half. We got there in a little over an hour. Things to note about Breeze: 1) The check-in area opens about 2 hours before the scheduled flight. This was the case in Jax but they were already open in Norfolk about 2.5 hours before departure 2) The flight attendants and sometimes the pilots are young. I mean, YOUNG. This doesn't diminish the kind of service you get at all and they're very cool about everything. 3) Seats were comfortable. 4) The Straightway Margarita and Manhattan cocktails are strong. Eat something with them. 5) Wifi quality is really good. I was able to play a video game with no connection issues. Definitely an airline to consider for future trips.

Expect rude, unpolished employees who will not be helpful. And note that they won't check in…read moreluggage earlier than two hours before departure. Breeze standards are lower than other airlines in all respects - on the ground and in the air. Pay less =get less. I'm going back to Delta.

Why go to Sanford when you get cheaper flights from Orlando? I thought that since I was going to…read moreHarrisburg and Allegiant flew straight there that it would be better for me to go via Sanford. At this point, I want to say that the Sanford Airport and the Harrisburg Airport are small, efficient, and easy. Five stars to the airports, but not to the airline. The "budget" airline charged three of us over $1,200 RT, which was significantly more expensive than flights from Orlando to Philly (of course, I would have needed a car to make the drive to Harrisburg, but I could have used a car a couple of times on the trip. Now, for Allegiant's extras and lacks: No tv screen; No pouch to store your bottle of water or book on the Airbus; Seats don't recline; Even water is 3 bucks; Checked bags are $70-75 each way, depending on when you choose to pay. (Maybe next year they'll install pay toilets!) Nope! Once was enough for me.

Their mechanical equipment error in their planes caused us to be delayed and set back for an…read moreadditional day. They're text and emails were very cryptic. At first, not telling us that there was going to be a day delay. And then finally, they tell us, they tell us our replacement flight was going to be at 12. Noon, then we get a 1 an hour before departure. A number one saying that was going to be 1130. Luckily, we were at the airport and on the board. It said departure time now was ten thirty six a m and they said it wasn't their fault.What was up on the departure board?That was the airport's faultt My wife and myself were made to get additional night hotel. Stay additional car rental additional meals. Pay for an additional day of parking back at our home port and pay. Also an additional day for our dog boarding And they're great, offer was $200. Reimbursement doesn't even come close to half of it. Rude customer service over the phone, say, and that's all you're gonna get.It's our protocol, and there's no sense in calling and asking for anybody else

Middle of the road~ long lines for checking in your bag- moving slowly. The staff at the counters…read morewere in short supply of smiles that day. Once I made it to the counter it was a painless process of showing my id and weighing my bag- I was moving on within minutes. Once at the gate our boarding was delayed for reasons unknown. I didn't sit in my seat until our scheduled take off time- even though everything kept saying "on time"~ that being said- the pilot got us on the ground just 10 minutes past our scheduled time- not bad! I did like our flight attendant Cory- he was friendly and patient~ all of the attendants seemed very nice and didn't fluster at the customers who were slow to follow directions. My patience was up with the guy in my aisle while Cory did an excellent job keeping his nice smile on~ put the phone down and pay attention! lol This airline can be extremely cheap to fly- but can also nickle and dime you for everything- carry on bags, checked bags (weight limit is 40lbs- not the standard 50!!!), printing tickets at the airport, seat selection, snacks in flight~ you name it- you'll pay for it! BUT~ if you hit it right, you can fly for half the price of other airlines! Read the guidelines- install the app on your phone for easier ticketing and be patient! You'll do just fine flying Allegiant.

I flew this on recommendation of a family member and I normally don't fly this airline. The flight…read morefrom our home airport was fine, the only thing I could gripe about for that flight was that all in flight refreshments required you to pay, even for water. When we arrived early for our return flight we waited at an empty baggage check counter for 30 minutes for staff to arrive, then when we were called up we were told we had to wait another hour because we were not allowed to check our bag until it was on their appropriate time not ours. Front desk staff were extremely rude when explaining this too. Next time I'll spend the $100 I saved and fly Southwest or Delta

Great Bag Drop Off! Very Friendly Attendants. United is quick and reliable. It was 6am and there…read morewere 5 staff members working to ensure folks were getting processed swiftly. It's spring break so well done United.

Booked a trip to Newark airport and went to get a boarding pass but the system wouldn't do it…read moreclaiming no complimentary seats available but if I wanted to pay as much as $90 I could get a seat and a boarding pass...I called the airline and they gave me a free seat so that I could get a boarding pass....during this process I received an email asking if I would take a later flight ....my guess is it was designed to create anxiety so I would go back and buy a seat...all during my efforts received about 23 requests to download the ap then join the mileage plus again at least 15 times...sleezy operation at he very least and downright ripe for government regulation given their practices...

I like SW, I never have any issues. The service is always good…read more I love the ports on the back of the chair! Bit of course I don't have my cord handy on the first leg of the trip......but I got it for the 2nd leg. I still don't like paying for luggage! Just had to put that out there!

This used to be my favorite airline when our bags could fly free. Unfortunately, this is probably…read moremy last flight as it doesn't set them apart from anyone else so from now on it's whoever has the best schedules and prices. The check-in employees were having a problem getting me checked in for my flight although my traveling companion had no problem after about 25 minutes they were able to book cancel and rebook due to a storm in my connecting city of Nashville. I got routed to Austin, Texas, then St. Louis and a three hour flight turned into a 12 hour total travel. I did try calling the 800 number the night prior to reschedule and was told by the person actually in Nashville that there wasn't a problem. I guess they don't have the ability to assist or the thought process when a customer is calling based on a text received to reschedule?

First time JetBlue flyer! Took a short, non-stop flight from JAX to FLL and although my departure…read moreflight was delayed 30 minutes from boarding, I had a great experience. Never have I ever been on a flight that was delayed where the pilot came out and spoke in detail about the reason for the delay, what was done by the maintenance team, and what will happen next. Not only that but he detailed his years of flight experience, including maintenance experience, and time in the AirForce to express his confidence in flying the aircraft based on the results of the maintenance teams work. Lastly, Capt Mark Mitchell (Flight 17) spoke on the importance of us getting to our friends family and shared that to JetBlue all passengers are family. This was such a kind gesture. Once we were ready to take off, we had a longer delay waiting for FAA clearance. At this point, I would have arrived sooner if I had driven but it is what it is. For such a short flight, an economy ticket was sufficient. Surprisingly the seats were comfortable and spacious!! I'm 5'0" on a good day but these seat would be comfortable for a much taller person to stretch out their legs. The flight attendants were friendly and the cabin was clean and new. My return flight could easily cause this review to go from a 5 to a 2... the crew is not the issue. The planes are the issue!! We departed from the gate for an on time departure. We taxied down the runway then the Captain comes on board and says "we must return to the gate because the computers stopped working so maintenance needs to take a look at the issue." The flight was delayed an hour. We arrived in Jax safe and sound. I did witness flight attendants personally go to passengers with certain flights and layovers that may be impacted by the delay or the weather to provide options. Many decided to deplane for later flights. Again, this shows that JetBlue does care about their passengers.

After flying jet blue for 10 years this was my final straw with their lack of care after delaying…read moremy first flight for 3 hours , diverting my flight 3 hours away from my destination only to leave all passengers stranded either no accommodation! Not a care in the world for any of us .. they didn't offer food , water or try to get us out after 7 hours ! After midnight the pilot used excuses and told us we are stuck and will have to see when s flight leaves the following day.... Well after 22 hours and no updates , we jumped on a greyhound after booking a hotel on our own expense to get home ! JetBlue ticketing , customer service agents and flight crew all deserve to be fired and passengers reimbursed !