Everything was pretty smooth with my check in at the ticket counter and my escort to the gate, Fabian's, was super nice! Looking forward to a great flight and time with my sister! read more

Southwest Airlines - At the gate! - Airlines Near Me - Jacksonville, Florida

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I can't say that my experience was good or bad. It was just okay. I have not flown with Southwest in a long time so I thought I would try it and see. I flew up front and paid extra for the extra leg room and that was nice but it wasn't that much of a difference for the price I paid. The staff were semi friendly. I will say the tiny package of wedding cookies were pretty good and the pretzels were better than most that I have had on a plane. The whole experience was okay, nothing special. I don't know if I would fly with them again. read more

I like SW, I never have any issues. The service is always good. I love the ports on the back of the chair! Bit of course I don't have my cord handy on the first leg of the trip......but I got it for the 2nd leg. I still don't like paying for luggage! Just had to put that out there! read more

Southwest Airlines - They have charging ports on the back of the seats now! - Airlines Near Me - Jacksonville, Florida

Touchless ID available, very smooth process, gates were clean and had ample seating and chargers at seats. Overall good gate for airline read more

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This used to be my favorite airline when our bags could fly free. Unfortunately, this is probably my last flight as it doesn't set them apart from anyone else so from now on it's whoever has the best schedules and prices. The check-in employees were having a problem getting me checked in for my flight although my traveling companion had no problem after about 25 minutes they were able to book cancel and rebook due to a storm in my connecting city of Nashville. I got routed to Austin, Texas, then St. Louis and a three hour flight turned into a 12 hour total travel. I did try calling the 800 number the night prior to reschedule and was told by the person actually in Nashville that there wasn't a problem. I guess they don't have the ability to assist or the thought process when a customer is calling based on a text received to reschedule? read more

Southwest Airlines - Airlines Near Me - Jacksonville, Florida

Southwest Airlines is a great way to fly! From booking to checking and flight info - this airline is my favorite. The app is easy to use & the pre booking and no baggage fees are the best! I will be using SW for all my future flights and glad to have used them on my Holiday ventures. I highly recommend SW read more

Southwest Airlines - Airlines Near Me - Jacksonville, Florida

Our flight got delayed from Jacksonville to Dallas. But we're going to miss our flight in Dallas which would delay us a total of 5 hours total. I have two young kids and all I asked for was food vouchers. They said the reason why is because of weather. I don't see any rain, the temperature in Jacksonville is 71 degrees with 17 mph winds. ... not only that.. I see planes taking off lol I hope management sees this because this is a joke. I don't advise flying southwest, especially for families. They won't Reimburse or give vouchers to accommodate their delays, and make excuses for flight delays on their end. I'm literally watching other planes take off.. Update 40 min later: pilot just arrived lol Was this a weather or pilot issue? I will continue to pursue this because my family are all lawyers and will look into this. I'd hate for other families to sit through delays with lies. American and United have been much easier to work with. read more

Rerouted my trip stating possible weather delay at connection. Come to fine out we were the only ones rerouted ( sat next to original depature gate and saw people boarding in time). Connecting flight from original arrival airport was delayed 15 mins. Connecting flight left 10 mins late. Bottom line... I would have arrived at destination 7 mins late. Lost early bird money... prob was overbooked as usual and suckered me into changing my flight. Staff at Jax plain shady pieces of .... read more

I flew Southwest airlines for my trip to Jacksonville FL and it was a great experience. The flight attendants and staff are always very professional and take care of the passengers. I especially like the fact that there are no baggage fees for flying Southwest airlines. Everyone always knocks Southwest airlines because of the delays, but I have not had much experience with the delays except for this time when we had a delay due to the pilot's seat being broken. Yes,delays occur on flights on occasion and you cannot control it, but Southwest does a great job informing passengers on updates for the flight. I have flown Southwest airlines for a long time and I have never had a bad experience on a flight, so that alone is a testament to how professional and excellent Southwest is as an airline. I will continue to fly Southwest because their airfares are very reasonable and the rewards program is excellent if you are a frequent flyer. Fly Southwest because it is worth the price and experience! read more

Southwest Airlines - Gate C2 in Jax airport - Airlines Near Me - Jacksonville, Florida

Southwest does it the best. My top three reasons I love SWA: 1. I rebook my tickets if needed and not lose my money. 2. Two bags fly free. 3. Their flight attendants go out of their way to make it fun to fly. read more

Southwest Airlines has gone from bad to worst. I have been a frequent (nearly monthly) flyer and all of a sudden I don't receive the standard email reminders anymore. As a result, I missed my flight. I filed a complaint and they didn't even address the issue. Completely evaded culpability. No accountability once so ever. Will be looking for another commuter airline. read more

I actually love Southwest Airlines and I have never had any issues at SW through JAX. I mean, come on...we have the easiest airport in the world. Seriously. It's one of the few airlines that I can fly non-stop direct to and from the West Coast for a pretty decent price. The Southwest crew has always accommodated any requests I've made such as more Lorna Doone Cookies (love) additional savory snacks and coffee in-flight. I do like my snacks while traveling. I have requested pillows and blankets for my flying comfort with longer flights and they were always brought to me in a very efficient and timely manner. I've been on a few bumpy rides on SW into and out of Jacksonville and although I may be cursing the pilot in my head at the moment, I can't really blame the airline for that. No one can control the weather and big air pockets in the sky. I also enjoy the fact that I never have to pay for my checked bag because the first one in free (up to 50 lbs., I believe) unlike many other carriers. It usually saves me about $25-30 because on a longer vacation, I do tend to overpack. I do appreciate that the Southwest Airlines flight crew tends to bring humor to the flying experience by keeping it light and fun during flight. I think it helps a lot of people that have serious anxiety from flying like my boyfriend. Poor guy. read more

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Flying out of Jax using Southwest was a breeze and couldn't have gone better! I'm disabled and in a wheelchair and they really went above and beyond to take care of me. They even gave me a free extra seat so I could have more room because of my chronic pain which allowed me more room to move around. It was a pass I simply placed in the seat next to me. Because I'm in a wheelchair, my husband was given a pass and allowed to go back to the gate even though he wasn't flying but the time came when I had to board the plane and leave him behind. The flight attendants were so attentive and were extremely patient and kind while helping me to my seat, putting my bag in the overhead bin, putting my bag under the seat, and even buckling my seatbelt for me. As it was a very early morning flight, I had not eaten and I'm diabetic. They were extremely fast at getting me orange juice and even brought me an extra can of cold water when I only asked for one. They also made sure to check on me often even though I was just on a 45 minute flight to ATL to change planes. When we arrived at ATL, I had to wait until all the other passengers to exit the plane before I could deboard because my wheelchair had been placed under the plane and it had to be retrieved. I've had this happen every time I have flown, so I was not surprised. But, it also gave the flight attendants room to help me move slowly off the plane to get to my wheelchair. Once I was safely seated in my wheelchair, they brought me my bag from the overhead bin and the one from under the seat. I could not have had a more pleasant experience. All my flights out of other cities with Southwest have gone just as well. I always try to fly Southwest if I can. Love the airline and love their commitment to customer comfort and also their commitment to the disabled who need extra help! read more

To the two female Southwest Airlines flight attendants on flight 5479 JAX-BNA on May 7, 204: Thank you for taking such good care of me when I fell sick during the flight. You were so comforting, accommodating and caring. In the middle of a terribly embarrassing situation, you went well beyond expectations of what flight attendants do for their passengers in need. You have my complete respect and appreciation for what you do, especially the things that we passengers typically do not see. Great job SWA in training your people to be so special. read more

This is my review for Southwest Airlines as well as the airline industry in general. I originally booked a vacation to Florida in late 2019. (Prior to knowing I'd actually be moving to Florida as well as prior to COVID) As we all know March of 2020 brought huge uncertainty to the economy as a whole with COVID giving a huge impact to how we do business. As we all know it was uncharted waters for everyone, which I'm very understanding. Southwest would NOT refund any of the money I spent to purchase flights. Southwest went the route of giving me credits for future flights and an extended time frame of up to three years to use the credits. At first glance this seems to be adequate though i feel it is not. The fact that COVID changed so many things for so many families, I feel as though Southwest should have offered the opportunity of requesting a full refund of money spent. Now coming full speed into this current trip on Southwest. I had these credits to use up so I figured, OK...I'll use some for a trip to Las Vegas. Upon searching for this flight I quickly realized my banked credits were only going to get me so far. So I ended up having to give Southwest $124 MORE of my money to cover my round trip cost including the use of all of my banked credits. Now to the average person you are already pissed because you spent over a thousand dollars for flights for a vacation that you had to cancel due to COVID. then you see an airline industry that was held afloat by our fellow tax paying citizens only to have to spend even more money to fly somewhere you want to go now that we are free to move about the country again. However, Southwest can cancel your flight due to weather at any given point and there is no recourse to you getting a full refund. A business practice I wholeheartedly disagree with. Upon booking this flight to Las Vegas my travel plans AGAIN were changed by Southwest with no warning, I had a flight from Jacksonville to Atlanta with a small layover then a flight straight to Las Vegas. It was changed to a 2.5hr flight from Jacksonville to St. Louis (no plane change) then a 39 minute flight from St. Louis to Chicago (no plane change) then a 4hr flight from Chicago to Las Vegas easily giving me a 9+ hr travel day. I was not presented with any choices or options for this change in schedule. Nor was I compensated for having to adjust my travel plans, car & hotel rental for this change either. There were also entire flight crew changes at every single stop which I found to be odd. Southwest has some of the best most professional crews in the industry so my flight experience was definitely par the course. However, my gripes are more so with their business practices and the lack of compassion they display for strong arming their customers once you've given them your hard earned money. I feel as though I paid a lot of money for a vacation I couldn't take (No fault of Southwest) only to be told NO to my refund request AND having to pay $124 MORE for a 9+ hour flight day that generally in the past has taken me around 6 or 7 hours to do. (Boy, do I miss those non stop flights from Baltimore,Maryland to Las Vegas, Nevada at this point) In the future I'm going to be VERY selective in how I choose my airline company prior to travel. I've used Southwest way more times than any other airline company to date. I know a better job can be done by this company and industry as a hold to better the experiences of your repeat customers. So my eyes are open and my loyalty to a company brand is subject to change at this point moving forward. read more

Southwest Airlines - Airlines Near Me - Jacksonville, Florida

My friend and I were flying to Portland Maine with her 5yr old grandson. We were going to stay with her sister. it was his first time seeing snow. After we left Florida heading to Baltimore, they canceled our flight to Portland. They stated it was wind related from a storm that had been coming across the area for days. We most likely should never have left Florida. But they let us anyway. We had to turn around and come right back to Florida as there were no flights to Maine for 3 people for 2 days. We were not able to get our luggage and were told we had to do a claim when we returned to Florida. Long story short re: the luggage, we did a claim and it's been 4 days and we STILL have no luggage! It made it to Maine! read more

I had a great experience with Southwest curbside on Friday, May 3rd, 2019. Rico couldn't have been more pleasant and helpful. Great attitude and l felt very confident my luggage would arrive safely. Ive used curbside there before but Rico was very personable!!! But professional! Thanks Rico keep up the great work! My luggage made it to BWI, but unfortunately my connecting flight in BWI to MDW was cancelled, in the process, caught a standby hours later and they didnt give me a connecting flight out of Chi to GRR and my luggage was left in Chicago, picked it up the following night. But hey, the people in MDW were FANTASTIC!!!!! above and beyond including the Pilot!!! read more

Flew out of Jacksonville after a trip to Florida and a couple days in Georgia. The Southwest Terminal was fully staffed which greatly reduced he wait time to check bags and get a boarding pass. The wait was only a few minutes despite quite a few people being in line. The employee at the counter was very friendly and when I started to use the kiosk to print out the boarding pass myself she offered to do it for me. read more

Hate the open seating concept. 4.5 hour flight and no movies or WiFi on flight. Fortunately we had a nice crew who tried to make up for it. One told riddle jokes at landing while waiting to off. read more

I have been flying Southwest airlines for 30 plus years; beginning in Los Angeles where it all started. I never had to purchase Early Bird checkin but nowadays I have been as they let military (as they should); people needing extra help (crazy as everybody seems to need help and they all have a group of people boarding with them or the people in wheelchairs that walk off the plane after being escorted on; they people with service dogs who take up all the floor space and then A1 - A15 who paid a lot more then finally they get to the Paid EARTLY BIRD's. By then all the front aisle and window seats have been taken near the front as over 100 people have already gotten on. So I purchased EARLY BIRD CHECKIN 3 months ago and today I was given B-17. When I called they said now that they offer more tiers of groups that I could have even gotten C GROUP. This is a SCAM. But I was referred to their very lengthy On-line explanation on how this might occur. Also, this YELP site is deceiving as it says there is only ONE - 1Star Review. Oh no - there are so many. That means they mess with YELP reviews. So what I say is " Fly Delta" YAY read more

I work very hard to ONLY fly southwest! They are my favorite and I believe with my everything that SOUTHWEST IS THE BEST! From the beginning, booking tickets is cheaper and simple. Their planes are not anything flashy, but their employees(especially their flight attendance) are known for being very personable and often quite funny. I've never ever had a bad experience with southwest and I have flown with them dozens of times. read more

Southwest Airlines - Rain or shine! - Airlines Near Me - Jacksonville, Florida

Southwest is so easy and they have a hug here. I cannot complain about the numerous flights to BWI where I live. The people at the gates are always nice and they keep things nice and clean. If you have to change your flight you don't have to pay extra unless the price is more. It is super convenient. read more

I see SWA is running another fare special ($69.00) to no where. Good luck finding that fare for somewhere you really want to fly to from where you live and the fare actually exists. SWA used to be a good regular person airline..... not anymore. ...... just another airline like all the others . read more

Southwest may be a no frills airline but I always fly this airline first over any other airline when I travel. The process is easy to book and even if you have to cancel or change something you don't always loose the money you paid. You can apply those funds to other travel within a year. My favorite feature of course is no extra charge for luggage which is why I don't understand why so many passengers insist on carrying on too much. I like the line order to load when traveling alone though when traveling with family or friends it can be inconvenient if you are further back in line to find seats together. read more

Southwest Airlines - Southwest flight home to Jax - Airlines Near Me - Jacksonville, Florida

We have not had any problems with southwest Airlines. We have found that they tend to take care of us more than any other airline that we hAve experienced and we appreciate that added concern for our experience to be good. read more

Awesome service from the baggage agent at Southwest in JAX , he went above and beyond to assist with a damaged walker for my 92 year old Mom. Gotta LUV Southwest read more

Flying Southwest at JAX is always pleasant. Flights are usually on time and the boarding process is much smoother than other airports. Free checked bags is always huge whenever flying into Florida. read more

I've always used curbside checkin. Southwest at jax wouldn't let me and there was no line. They require skycap. You walk in to do the reg check bags and there are 20 or so people wrapped in a line. Poor service. No love. Disappointed. read more

I love flying southwest but will skip the outdoor skycap bag check from now on. There is nothing more annoying than being told by the worker that he is working for tips. I can read the sign-give me five seconds after you take my bag. And after consistently calling me the wrong name in a situation where my identity matters, your assistance isn't greatly appreciated. read more

Just flew Southwest BNA to JAX. We asked inflight crew for some peanuts instead of pretzels and were told they couldn't pass out peanuts because someone on our flight has a peanut allergy and it is their policy that if even 1 person is known to have a peanut allergy no one on the plane can have peanuts. Reminded me of grade school - as did the lining up. We told flight attendant that surely that person would know not to eat the peanuts and he just shrugged and said it is their policy. So then we said we hoped they didn't eat the pretzels either because the package says they are manufactured in a facility where other products are made with peanuts. read more

No A-lister priority check in at the Southwest kiosk. I was the only one in line and was very disappointed because the workers here did not provide the excellent Southwest friendly service I normally receive at other airports. No smiles, no help, just robots. read more

Worst Southwest ticketing I have ever been through. No fly by section, and they don't get here till 5:45. Let's see, your supposed to be here 2 hours before your flight... Say that's 7, so you get here at 5. That doesn't add up to me. All other SW ticketing I go to open at 4:30. Way to go JAX SW. I'll make sure to avoid this place. read more

Not bad at all. So far, I haven't had any issues with SW (fingers crossed, that it stays that way.) Not much to say about the terminals, I think they all look alike. Staff were pleasant. No complaints there. I'm from DC and I can say that the JAX terminal is way easier to navigate. I come to Jacksonville quite often, so I will be returning. read more

Losing bags, this is happening quite often with S.W. they need a tracking system to track your bags this would be very helpful. But everyone is always friendly and helpful, we fly S.W. frequently.. read more

Your airline sucks. Just once I want a flight that's on time. Respect your customers time for a change.

I want to give southwest stellar reviews but the last few flights have left me stranded and bewildered. I have consistently experienced decent service from the curbside check in to the lost luggage office and remember quite a few crew members who were happy to show care and professionalism but lately, the staff have been noticeably less friendly and helpful. I'm here at my gate after missing the flight due to bad weather and an accident outside departure drop off which caused a backup at TSA security. So, my luggage is gonna arrive in Sac in time but I may be as much as 12 hours behind it. All for only a couple of minutes. The plane was still at the gate when I got there. I'm very disappointed because although I could have arrived earlier, I feel like a bit of effort and better team process could help save Southwest from sending flights off with empty seats. The staff were busy but there was absolutely no sense of urgent from the moment I got out at curbside. The gate attendant was uninterested in being productive or helpful at both the bag check area and the gate where I ended up missing my flight. Flight 1289 on 5/15/18. I sit here and am watching person after person sprinting for their gates hoping they don't end up in stand by while their empty seat heads to their next destination. In addition to the intentionally slow and dismissive behavior being displayed by several Southwest staff, the lack of compassion for those affected by the circumstances is extremely disappointing and unacceptable. No one likes being stuck and yes some better planning helps but there is always an opportunity to be empathetic, professional, and productive, especially while at work. The choices that staff members make are representative of the quality of the brand and the value of giving a company your business. I feel less and less value for the dollars I spend on Southwest and I am going to look elsewhere for my frequent travel needs going forward. It's time for a culture overhaul at Southwest. read more

I was tempted to write a more scathing review, but I'm trying to be fair. I guess that I just remember the old Southwest Airlines that was truly different. Remember when you could buy a flight,cancel and use the funds for a different flight? Well, now only after a bunch of restrictions. I see fewer and fewer differences between this airlines and all the other bureaucratic airline corporations. I'll still fly them, but I'll no longer feel good about it. read more

Southwest Airlines please I ask you to tell me if this makes sense when someone pays for a flight through you.... A flight is scheduled to leave at 9pm from Newark heading to Orlando. It was delayed until until 10pm them again until 3am and THEN after sitting at the airport for all those hours the flight was cancelled. Now you ask why was the flight cancelled? Apparently because no one thought of getting a new pilot there to fly this delayed flight to Orlando. Now I ask, why after all the delays did you not think "hey maybe we should get a pilot here before the flight lands to not inconvenience your customers even more"? After this ordeal your solution is to add a new flight the next day at 10am for those passengers, great! Oh wait we got to the airport and the 10am flight is delayed until 11am. Wtf? SMH! This is insane ..... Now want to know the reason, staffing issues. Are you kidding me right now? read more

I really like flying southwest But their baggage skills are horrible!! Lost baggage seems to be something that happens far more then it should! This is the 4th time my husband and I have had this issue (usually they lose his bag so it doesn't usually effect me.) but now I'm in Jacksonville with only one outfit and no way to fix my hair and they don't seem to mind. A $50 southwest voucher isn't going help my wardrobe situation at the moment! read more