Well what's to say about a shit show? That's often what it's like getting United flights here…read more There is never any rhyme or reason at the gates. Yes, they announce boarding rules (group lineups) but don't enforce it. All of a sudden it's mayhem with people rushing the gate to get to the plane. In a hurry to just wait. I wish the gate agents would take the time to better control the stampedes.

United Airlines in Dullas is the worst airline I have ever seen…read more No one can give you any answers to what's going on, the customer service desk closes at 10 PM. There is no one around who can help you rebook your canceled flights or explain why delays get just delayed every hour for another hour. I would give them zero stars if that was an option.

The staff here was helpful and friendly, from the ticketing agents to gate agents and definitely…read morethe flight attendants. We encountered issues with our flight and ultimately dealt with quite a bit to get back on track to our destination and everyone was helpful! People love to whine about stuff they aren't familiar with, don't understand, or just to whine... we took it all in stride and were thankful for the great folks and service!

Amazing flight just can be better if every seat was business or first-class giving it 4 starsread more

I used to be very loyal to America West Airlines out of Phoenix. Then, it was US Airways flying…read moreacross the country, again from Phoenix, and I was getting upgraded regularly. Now, it's American Airlines that I frequent, along with past America West Airlines and US Airways patrons. I find that, as with any other airline, customer service is often better than not, but there are always a few hiccups. With American Airlines, you can get someone on the phone, on a chat, on social media, or in person to assist, and with some respect on our part, we can often get what we need. I rarely have luggage issues, though there was one time when my bag was damaged, and American Airlines gave me a replacement while they repaired my original. I regularly fly in and out of the American Airlines gates at Phoenix Sky Harbor and frequent hubs like Dallas-Fort Worth, Chicago O'Hare, Philadelphia, and Charlotte. I even make it out to Washington DC on occasion, having either visited the area or have a layover through as I did today. Often, my travels require a connecting flight, and my flights are, more often than not, on time and without delays in departure or arrival. With status, an American Airlines credit card, and membership in CLEAR and Global Entry, I do not pay for luggage, receive priority luggage handling, board early, speed through security, sometimes receive upgrades, and access lounges. Traveling has become more of a hobby and a habit, and with American Airlines as my go-to airline, I accumulate miles quickly while also earning status and Loyalty Point rewards. I have two travel premium credit cards: the AAdvantage Executive Mastercard, which offers complimentary Admirals Club access, and the American Express Platinum card, which offers lounge access, travel credits, and complimentary CLEAR and Global Entry memberships. With these two credit cards, I can access the Admiral's Club at Orlando International Airport or The Club at MCO. I may even be able to visit the Plaza Premium Lounge, though I've never checked. Also, through T-Mobile, I received free Wi-Fi on American Airlines flights (though now it is free for anyone with an AAdvantage account). Through my American Airlines AAdvantage status, I get upgrades or free paid snacks and drinks on flights, along with other benefits. To retain status each year, you need to earn Loyalty Point through flying, credit card spending, and promotions. You can also earn Loyalty point rewards after hitting 175,000 points, 250,000 points, and so on. While it is difficult to receive upgrades due to the large number of people at the Executive Platinum status tier, the benefits I do receive are worthwhile. I have also experienced technical issues on flights, but not enough to cause me to abandon American Airlines, especially when every other airline faces the same challenges. All in all, American Airlines is a great company and does as well, if not better than, any of the other major airlines.

Customer Service certainly could improve. But part of that service, in addition to the reps who you…read morespeak to on the phone, is having a RELIABLE flight schedule. I am looking at Yelp reviews from 4 years ago which sound exactly like my experience today. A delayed flight in Vermont caused a group of 4 to miss our connecting flight, which inexplicably decided to leave 10 minutes EARLY as we were RUNNING to our gate. Unnecessary. Then we call the airline and get some rude woman and then her rude supervisor, neither of whom knew American Airline's policy on accommodation when THEIR flight delay caused us to be stranded in D.C. overnight. They both told us we didn't qualify for hotel rooms and food vouchers, which was not correct. Finally I called and got a different representative with completely different results. This morning we arrived at the airport hours early and...you guessed it, our flight is delayed once again. I hate Frontier Airlines for their predatory bag fees, but American Airlines' issue is customer service based. DO BETTER AA. Do better! Monitor your customer service reps calls. And get your flights on schedule. People spend a lot of money on travel plans. The airline flight schedule should NOT be unreliable. I will be very wary of using this airline in the future. I certainly cannot recommend it.

Complete hectic, chaos at the check in counter of Dulles International Airport. My luggaege did…read morenot arrive at my final destination. I arrived Saturday afternoon and my luggage made it to the hotel Monday evening. Allow 3 hours to check in. Not a pleasant trip. I had 1 hour 45 minutes before my flight. The line moved so slow. Finally, after an hour, the lady at the counter checked me in and said run to your gate. Impossible to run because I still had to go through security and catch the shuttle train. I made it to the gate and I ran. After sitting on the plane for 35 minutes, they made an announcement that they were waiting for a mechanical part to start the engine, it was nothing serious, all very normal, and we would be departing within 15 minutes. After another 25 minutes, we departed. Honestly, all the captain had to say was they were doing pre flight checks and we would be leaving a little behind schedule. His announcement terrified us. Luckily, it was a smooth flight. Arrived sort behind schedule. Once we landed, they made the announcement to allow those with connecting flights to depart off the plane first so we could make the connection. In Brazil, they don't listen. The passengers did what they wanted to do and it was chaos getting off the plane. I had a connection and nobody would let me pass. There was yelling, pushing, along with the anxiety of trying to make the connecting flight. Made the connection. My luggage did not. 3 days later it arrived. What I don't like about Avianca, people did not seem very happy to have their job. Customer service was bare minimal or just satisfactory. I remember when boarding the flight, the stewardess' were so deep in chit chat with themselves, they were not really greeting or welcoming the passengers. Ughhh. They could improve in so many ways.

Please do not use this airline. We had just had the worst traveling in 50 years! And they are not…read moreeven cheap!!!! Imagine a flight from Argentina to Florida seating on a tiny seat that DO NOT RECLINE with the rudest flight attendants that only serve you water, juice or bad coffee ONCE and a snack sized for a 2 year old. And pay attention all the bots and fake profiles they are using to elevate their online rating.

Very disappointed with Delta Air Lines and their lack of transparency…read more Delta changed the departure time of our Utah trip, and although they considered it "only" a 30-minute change, it significantly impacted our plans. We were driving overnight from the Boston area to Virginia before flying out of BWI, and that change made our schedule extremely tight. When we contacted Delta, changing flights would have cost over **$300 per ticket**, so cancellation was presented as the only practical option. What the agent did **not** clearly explain was that canceling would result only in an eCredit--not a refund to our original form of payment. That is important information customers deserve to know before making a decision. This trip was planned to celebrate my husband's 50th birthday, and we have since made alternate arrangements. The eCredit provides little value and unnecessarily ties up our funds. What is especially disappointing is that we had a completely different experience with **Frontier Airlines** for a similar situation involving a minimal schedule change. Frontier provided a refund option, while Delta--a premium airline--failed to provide the same level of flexibility and customer care. I reached out to Delta twice requesting reconsideration and received no response. Customers deserve transparency, consistency, and support when changes are initiated by the airline. Delta needs to do better.

Why 5 stars? Delta Airlines Staff and Crew on Outgoing flights at IAD are great…read more I have had to fly in and out of IAD on Delta the past few months and everyone that works there is top notch. From the check-in desk, to the ground staff that takes your bags to the flight crews and pilots that take care of you I have had no issues. On a flight out this past week, I had noticed that one of the pilots gave a small child a pair of "wings" from his go-bag and I thought that was a great idea. I remember being so excited about this when I flew as a child, but haven't seen a pilot do that in say 20+ years openly. I made a remark that it was a really cool idea and would like to give my son some wings someday and the flight attendant asked what seat I was in. A half hour out of IAD, here comes the flight attendant with wings for my 2 year old son. In the high stress environment of travel it is important to note the good along with the bad and everyone can do much better with a random act of kindness or help. Thank you Delta @ IAD. The only 'complaint' I would have is when people were lining up everyone was lining up the wrong line due to the markers for the lines being unclear. With the arrows on the bottom pointing to the left at where to line up, you can't see once 2 or 3 people are in line. See my photo for detail. Something a little minor but thought it would be nice to point out for other travelers.

I liked my flight with Lufthansa…read more 1. It was the only direct flight that worked with my schedule and reasonably priced 2. They departed on time and they were friendly 3. Comfortable blanket and pillow was helpful. However, half the plane didn't get it because they have supply problem sounded horrible. 4. Food: was simple but edible.

Recently I flew business class on a United code share flight operated by Lufthansa and was not…read moreexcited with the Service offered. I was especially unhappy about the $44 charge they have for Wi-Fi access on a flight from Munich to Dulles international as I paid less than half of that with United during my flight to Munich. Also, the food offered during the flight and the service was not what one would expect for business class travel. Based on this experience, I am going to avoid flying Lufthansa in the near future, but to give them credit where it is due the only thing they have working for them is their punctuality and ability to avoid flight delays.

DO NOT FLY IBERIA!!! Worst experience ever and I fly a lot…read more After being forced to pay a €100 baggage fee, I attempted to take a photo of my bag inside the sizer as evidence. At that point, the man scanning tickets told me he was "uncomfortable" with me taking pictures and warned me that I would miss my flight if I didn't stop. I felt threatened, cornered, and deeply disrespected. To avoid further escalation, I boarded the flight quietly -- but I was in tears for most of the journey. This was, without a doubt, the worst travel experience I've ever had. Not only was I charged unfairly, despite my suitcase meeting the size requirements, but I was also publicly shamed, intimidated, and treated with a complete lack of empathy or professionalism. I am extremely upset by how I was handled and feel that compensation and an apology are warranted.

1st international flight and it was not bad! I would fly this airline again. Good prices for the…read moreflights!

Travelers looking for Etihad Airways reservations, flight changes, or cancellations may use the…read morereference number 1 (8555103558) online. For reservation-specific assistance, passengers should always verify the latest contact details through official website or other verified communication channels. Business class introduced an approach to travel where every experience was carefully crafted to deliver confidence, efficiency, and lasting satisfaction. Rather than focusing solely on the destination, every phase of the journey became an opportunity to experience premium service, refined surroundings, and seamless coordination. From the first travel arrangement to the final arrival, every detail contributed to a journey that felt both effortless and rewarding. **Where Every Departure Feels Effortless** The beginning of every trip set the tone for everything that followed. Business class simplified travel through organized itineraries, flexible planning options, and premium airport assistance that removed unnecessary complexity. Travelers enjoyed a calm and efficient departure process, allowing them to concentrate on the purpose of their journey while every logistical detail was handled with precision. **Designed Around Comfort, Inspired by Innovation** The cabin reflected a modern interpretation of premium aviation where thoughtful design met practical functionality. Spacious surroundings, elegant finishes, intuitive technology, and carefully planned amenities created an environment that supported every travel preference. Whether enjoying uninterrupted relaxation, staying connected with work, or appreciating the peaceful atmosphere, passengers experienced a setting built for today's traveler. **Service That Creates Meaningful Experiences** Exceptional hospitality transformed routine moments into memorable highlights. Carefully presented dining, premium refreshments, personalized amenities, and engaging entertainment enriched every stage of the flight. Dedicated cabin professionals provided attentive and courteous service, ensuring every passenger enjoyed a welcoming environment defined by genuine care and consistent excellence. **Seamless Travel Without Boundaries** Business class extended its premium philosophy beyond the aircraft through coordinated airport services and dependable arrival assistance. Efficient baggage delivery, organized passenger support, and smooth airport transitions created a natural flow from departure to destination. Every stage was connected by the same commitment to reliability, allowing travelers to continue their journey with ease and confidence. **The Benchmark for Exceptional Flying** Business class represented a complete travel experience where innovation, comfort, and personalized service worked together in perfect harmony. It was more than an upgrade--it became a reflection of modern travel excellence. By transforming every mile into an opportunity for relaxation, productivity, and enjoyment, business class ensured that every journey remained memorable long after the destination had been reached.

"A More Comfortable Way to Travel…read more For reservation 18552653023™ or customer-service assistance, use Etihad Airways' official website or verified contact channels rather than an unverified phone number. Etihad Airways offers travelers a range of services designed to make every stage of the journey more convenient and manageable. From planning a trip and selecting flights to navigating the airport and reaching the final destination, the overall travel experience involves many important details. For business travelers, families, and individuals traveling for leisure, having access to flexible options and helpful services can make a significant difference. Business class introduced an approach to travel where every experience was carefully crafted to deliver confidence, efficiency, and lasting satisfaction. Rather than focusing solely on the destination, every phase of the journey became an opportunity to experience premium service, refined surroundings, and seamless coordination. From the first travel arrangement to the final arrival, every detail contributed to a journey that felt both effortless and rewarding. **Where Every Departure Feels Effortless** The beginning of every trip set the tone for everything that followed. Business class simplified travel through organized itineraries, flexible planning options, and premium airport assistance that removed unnecessary complexity. Travelers enjoyed a calm and efficient departure process, allowing them to concentrate on the purpose of their journey while every logistical detail was handled with precision. **Service That Creates Meaningful Experiences** Exceptional hospitality transformed routine moments into memorable highlights. Carefully presented dining, premium refreshments, personalized amenities, and engaging entertainment enriched every stage of the flight. Dedicated cabin professionals provided attentive and courteous service, ensuring every passenger enjoyed a welcoming environment defined by genuine care and consistent excellence. **The Benchmark for Exceptional Flying** Business class represented a complete travel experience where innovation, comfort, and personalized service worked together in perfect harmony. It was more than an upgrade--it became a reflection of modern travel excellence. By transforming every mile into an opportunity for relaxation, productivity, and enjoyment, business class ensured that every journey remained memorable long after the destination had been reached.

SGN-ICN-IAD. I am thoroughly impressed with the professionalism of the crew. They always manage to…read morekeep a fake smile when talking to passengers. Planes were clean and competitive with legroom. IFE system was ok. The food was alright. The constant tea refills were best part of the flight. The hot towels were nice. I arrived at the airport feeling as fresh as possible. 100% recommended.

For my 600th review, I decided to Yelp a business that has received tens of thousands of dollars…read morefrom me. That business is Korean Air. I've watched this airline transform from an okie doke airline that barely met the safety and service marks that Americans have come to enjoy, to a contract carrier that was able to get a bit of the military business until it was banned for it's poor safety record and many complaints of poor service. Woken up from it's arrogance, Korean Air mounted a massive campaign to get its safety ratings up, it's service improved, and get itself onto a few "frequent traveler" popularity lists. They largely succeeded - however, I have a few bones to pick with them. First, the rigid culture and how it seeps into their service. Koreans tend to observe rules and regulations to the "T". While casual observers tend to note that this isn't the case when visiting Korea, people who work businesses and deal in customer service will see that they will not break rules, "let things go this time," etc. What really irritated me was the idea that those on a discount ticket (in my case, military) would automatically be relegated to the rear cabins of the plane. If you've ever taken a 747 overseas, you'll know that if you're in the back, you might as well not get up as they have to disembark over 300 people before you along with their multitudes of bags and other items. Oh - and the back row treatment applies even if you're at an elite or premium level of membership for their frequent flier programs. Other airlines would let you choose premium seating, but not with this crowd if you bought a discount ticket. Period. Second, the tremendous difference in traveling classes. Normally, if the other bathrooms are full in coach, the first class cabin will let you slip in and go to their bathroom on an American flagged carrier - they feel it's better to have a satisfied customer who didn't have to piss on themselves. Not Korean Air. They'll intercept you in a heartbeat. Maybe they don't want you to see the other treats they give those in first class for fear of a riot. Who knows. If you pay for it, I don't mind that you're eating cheese or off of bone china. But come on, it's a bathroom. Finally, those uniforms. Man, I know they've been trying to get themselves to be distinct, but those uniforms don't work on those girls' figures. The skirts look cheap - almost like they're dressed in a matte patent leather. At least the guys got to stay in suits. Oh - and those neck scarves - I got poked in the eye because they're starched so hard when a stewardess leaned over to cancel my attendant call button. I think I've had enough with these guys. Really, it serves a purpose if I'm on a shoestring budget and don't mind dealing with impatient passengers, fake-friendly flight attendants, and the rigid adherence to company policies. Now that I make my own money and am not spending the 'rents money - I think I'll spring for a business class ticket on another airline and get treated better - and not have to sit in row 58.