Why 5 stars? Delta Airlines Staff and Crew on Outgoing flights at IAD are great. I have had to fly in and out of IAD on Delta the past few months and everyone that works there is top notch. From the check-in desk, to the ground staff that takes your bags to the flight crews and pilots that take care of you I have had no issues. On a flight out this past week, I had noticed that one of the pilots gave a small child a pair of "wings" from his go-bag and I thought that was a great idea. I remember being so excited about this when I flew as a child, but haven't seen a pilot do that in say 20+ years openly. I made a remark that it was a really cool idea and would like to give my son some wings someday and the flight attendant asked what seat I was in. A half hour out of IAD, here comes the flight attendant with wings for my 2 year old son. In the high stress environment of travel it is important to note the good along with the bad and everyone can do much better with a random act of kindness or help. Thank you Delta @ IAD. The only 'complaint' I would have is when people were lining up everyone was lining up the wrong line due to the markers for the lines being unclear. With the arrows on the bottom pointing to the left at where to line up, you can't see once 2 or 3 people are in line. See my photo for detail. Something a little minor but thought it would be nice to point out for other travelers. read more

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Clean, fast, and friendly flight. They give wipes to wipe down your area and offer snacks and beverages as you fly. probably one of the better flights I've flown in a long while read more

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Well, Delta... Your bubble has burst, I'm a loyalist and I really had difficulties today. To my chagrin nothing panned out late to airport, TSA confiscated two items, ran to my gate. It's been delayed to up to 27 mins before we actually boarded that was not me included. Just a couple of questions...Delta, pay attention.... Why do deaf people have to wait through the charades of boarding. For the most part we are one or a couple. Let them board when first class gets seated . Why don't you load the plane from the back and work your way up front. This way no-one is in the way and there will be plenty of overhead storage above the seat where they actually seat? I'm sorry first class should be banned. ( Yes, I have flown first class...Quite frankly, it isn't worth the extra cost in amenities for a two to four hour flight.) after all aren't the passengers all distracted with their phones? Disappointing day today. Need to step up yo be better than that and be the best you can be. $$$$$$$$ shouldn't be the prime supreme motivator. read more

My son is going on Day 5 of not having his suitcase containing all of the geology mapping equipment he needs for this intense and difficult field course, much of which could not be placed in a carry-on. They found the bag was left in Amsterdam and delivered to Paris, so we thought it was just a matter of time. For the past two days, we've been told it's on the way...now I'm being told they don't know where his bag is. He's dreamt of this trip for so long, and Delta is doing their best to turn it into a nightmare. read more

Delta American Express card--bait and switch. We paid $150 for delta Amex gold cards on the representation that we would get one checked bag free. We bought tickets to go to France on Delta, got a Delta boarding pass, then showed up at airport and were charged $60 each because our flight was in a "partnership" so actually operated by Air France. After long talk with Delta representative giving us no help at all except telling us to call Delta helpline and request a refund, we paid the $120 (each way). Then called Delta and the customer service people said they would not refund-- reading us language from their website that does not tell a consumer that a ticket they buy from Delta, with a Delta flight number, is excluded from their promise. Deceptive and costing us extra $240 on top of $300 we spent for the otherwise useless Amex cards. Cheated and disgusted. read more

Booked flights to DUBLIN , supposed weather delay resulted in late arrival to the gate at JFK only to be greeted by a closed door and a pair of Delta reps unwilling to assist. Given that both flights were with Delta , they knew we were running 5 minutes late. Yes, the plane was still at the gate. They REFUSED and basically said "TOUGH LUCK". Cost us a day of vacation, demotion from premium select to comfort plus ((without reimbursement this far ), hotel in Ireland (600.00), boat tour of Aran island & cliffs of mohr (300.) Etc. Very disappointed at the total lack of empathy. read more

worst airline ever! flight attendants from Albany - Atlanta was rude and pilots inexperienced at customer service . the airline use to be the best !! they don't care about their customers anymore or the status you are read more

They made me comfortable about flying again. Disinfect fog on a plane upon entry. Staff was very polite. Hand sanitizer was passed out to every passenger. read more

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I left my once-again delayed for an hour+ flight with a sense of great joy. Why? Because I made the decision to never again fly Delta Airlines. I've been flying for 47 years. I never, ever thought I would be driven back to American Airlines, but Delta has achieved that objective. If I'm going to have to suffer, I'm going to at least suffer with an airline that has direct flights between major cities. I don't ever want to fly through LAX, Atlanta or Detroit again. Ugh. I plan on flying a great deal in the coming years, we're a national company and it's my job. And I'll fly Delta if there's absolutely no other alternative. But Delta treats you like a shitty girlfriend, who expects you to keep coming back. Ugh. Forget it. read more

I have had enough with Delta. Arriving for my flight trying to check in my bags I arrive with my family and it has taken 1 hour to check in our bags because they have 2 people working. The service is slow and I felt disrespected. I would much recommend spending more on going to a higher quality air line like United. read more

WORST AIRLINE EXPERIENCE. We initially had a non-direct flight from IAD airport to LHR then from LHR to CDG. The flight was for June 29th at 6:45pm and it was a delta flight but operated by Virgin Atlantic. We ended up missing our flight because of an email we received and on the delta app it said that it was delayed, but it was actually on time. We had to get rebooked on another flight for the next day June 30th at 5:15pm from IAD to FRA then from FRA to CDG and this time it was operated by United Airlines. When we checked in, there was an issue with our ticket, so we went to delta agent assist and they were able to rebook us another flight for the same day at 4:35pm from IAD to MAD from MAD to CDG with Iberian airlines. However, we encountered even more problems when we went to go check in because there were no reservations under their name and that flight was completely booked. We had to go back to delta agent assist, who ended up booking us a ticket for the next day on July 1st at 6:10pm with Lufthansa airlines from IAD to FRA then from FRA to CDG. There was another problem because I only received a confirmation email for one of the passengers when there are two, so I called delta airlines who confirmed that we were both indeed on the flight and had their supervisor also confirm. The customer service rep suggested we call Lufthansa to triple check, so I did, but of course there was no reservation for us on this flight even though delta just confirmed. You can imagine our frustration because our entire trip has been delayed by two days. I also made a formal complaint to delta on June 30th, 2022 and I have yet to receive a response. read more

We flew from ATL - IAD on 6/14, checking 2 pieces of luggage. One made it to IAD, one did not. At Baggage Claim at IAD, we were told the bag was still in ATL and it would be put on the next flight, and we would be notified when it would be delivered to our home. Did not happen! On 6/15, we were informed the luggage would be expedited on Flight 2221. Again, did not happen! When we learned that it was not on the flight, we contacted Lost Baggage and were told they were looking in the warehouse (no one knew for sure which warehouse, ATL or IAD) to find it. We provided a description of the bag since Delta now believed the tag had been removed from the bag. By the end of the day, no one had located the bag. On 6/16, we again called for an update and was told there was none. We requested to speak with a next level management person and were told they would call us back in about an hour. We were contacted by someone who asked for a detailed description of the bag and its contents, which we provided. We heard from her once, later, asking if there were cigarettes in the bag. There were not as neither one of us smoke. She advised they were still looking. We have not heard from her since. On 6/17, we received a call from Delta asking if we had a brochure from Arkansas State University in our bag. We did not. She could not explain the information, on their Lost Baggage web site indicating the expedited placement on the flight on 6/15, saying the tag may have been removed somehow, but she said it had not been scanned onto that flight. She did say that since I held Elite Status, I should pursue that avenue to locate the bag. I was transferred to that department and chose the appropriate "Lost Baggage" option from the voice menu and was immediately disconnected. Delta apparently has no effective process or procedure for tracking down lost baggage. This is borne out by the number of people we contact who do little or no follow-up, and the fact that it seems impossible for them to find a lost bag, one they advised us was seen to be put on a flight on 6/15. I have been a longtime customer of Delta and have held a SkyMiles AMEX card for 20 years. I have flown around many parts of the world and US using Delta. One would think my loyalty would have a little more weight than they have shown so far. I may have to reconsider my loyalty alignment based on Delta's poor performance in this matter. read more

The automated recording says to try calling when it's closer to your travel date. Well, my flight leaves tomorrow and I can't get through to speak to a representative. My itinerary literally says I will miss my connecting flight. I want my money back not an ecredit!! read more

They canceled my flight the day before I was going to fly and to still travel to my destination I have have to pay an extra 426 dollars.

You suck, Delta. Leaving thousands of people stranded the day after Valentine's Day...uncool. Sending out cancellation notices 6-hours after your competitors had informed their customers...uncool. Not offering to reimburse people for the inconvenience you created... uncool. Everyone in North America knew the weather was bad Monday, 15 February 2016, except for you guys, apparently. All morning your staff insisted that flights would arrive in DC without delay only to cancel flights AFTER people arrived in GA to change planes. WTF. No offers for hotel accommodations. No offers to reimburse people for rental cars they had to book last minute to get home. In the words of former President Bush, "Fool me once... shame on you. Fool me twice? Can't, can't get fooled again." Screw you guys. read more

After 2 delays causing me to miss my connection, an hour drive to the airport only to be told that they would have to rebook me on another airlines and that my departure would be delayed for a total of 12 hours from the original flight time I was told by the counter agent, who could give me no explanation for the delays that I could proceed to the other airlines counter to check in. Upon arriving there the counter was closed (you would think they would know this) leaving me to either tote my luggage around the terminal for 7 hours or drive another hour home only to turn around and come back 3 hours later. Additional repercussions of this poor experience included not only the extra 2 hours I will spend in the car in transit but also the fact that because I know won't get into PDX until after 8:00pm this evening the rental car location (off site) where I had my reservation will be closed and I had to reschedule that as well costing me an additional $200.00. Lets not even mention the cost of parking twice and the gas it took me wasting time going back. Oh and did I mention that the purpose of my trip was to visit my new born Grandbaby so now instead of spending the 4 short days I had I will only have 3. I am totally dissatisfied with this experience and will do my best to avoid flying Delta in the future. 7/9/16 This is a follow up to my initial complaint placed on 7/2/16, which I have received no response too. I also reached out to Delta via twitter and am extremely disappointed with the customer service I received. As you can see from my attached screen shot that I was not give any explanation for the multiple delays of my flight the multiple rebooking nor the fact that I was told that I would need to pay for my Luggage after being dumped off onto a different airlines despite the fact my luggage with your company was free. When I asked to speak to a supervisor I was blatantly blown off and told to call a 800 number or make a complaint on the website. I have worked in customer service for over 10 years and never have I been treated so poorly. The fact that I had to reschedule my rental car due to this inconvenience, paying substantially more was not even address nor the fact that I lost a day of an already short trip. I will be sharing my poor experience every where I can including with the BBB and am deeply disappointed in the whole experience. read more

It's the best and affordable airline.......good hospitality,customer service,good infrastructure all perfect Just the Extra loaded lagged fee is a little bit expensive read more

Wow just wow. 10 hours to Hawaii and not a single snack or meal. Had to buy a meal that was less than mediocre and and costed almost 11 dollars. Terrible service. Wouldn't recommend delta to my worst enemy. read more

I don't know this place is just different I had 4 bags plus stroller and car seat. I was I'm line and they made us get out and check in on the kiosk to get the tickets then the machine tells me I need to get in line again in order to complete my check in its very stupid. For reason being I have luggage and car seat to check in. Really...at this point I'm very angry and bad mode. I get to the counter and Maureen the clerk states that each bag will cost me $25 to check in I'm like that's fine she kept insisting on the cost I'm like I'm OK with that I have no other option. At this point she saw my frustration and started to be more helpful and directed us to where we needed to go and how to get to our terminal. I think they need to be more helpful especially with families traveling with kids it's already stressful. read more

If there was even a lowest rating than 1 star because Delta deserves it. While I had to go to Vancouver 2 weeks ago, they treated me like shit. So a delta agent stopped me to board a flight because he said I am not eligible to go to Canada without an ETA(electronic travel authorization) and missed my flight from my connection. When I searched on Canadian embassy website its clearly written over there that, until september29,2016 you can still board your flight without an eta. When I showed that to delta customer center they didnt apologize but just gave me another flight ticket, so I waited for nearly 8 hours and didn't make any arrangements for 8 hours. Like c'mon I could atleast get vip access atleast a delta wifi to kill time but naah. read more

piece of crap airline the longest delays ever for an houe flight from dullles to jfk in new york im never flying delta again