Heritage is always extremely responsive, professional, and timely. They have provided routine…read moremaintenance on our HVAC systems for years and when it was time to replace the AC unit and furnace motor, they gave us a great deal, got the parts quickly, and were back within a week to install everything. We had some minor issues and they came back immediately to fix everything. They have a great warranty system and all their parts are made in the US, so they're not affected with supply issues like parts made overseas. Everytime I schedule an appointment with them, I immediately get a text message and email notifying me of the appointment. Additionally, as soon as a technician is on their way to my house I get an email and a text message with a photo of who is on their way, their photo, and a short, personal snippet of information about the technician. It makes me feel like I know who is coming over.

DO NOT USE HERITAGE HEATING AND COOLING!! IF you could put zero stars, i would. they wont answer…read morethe phone or call you back, won't respond to texts. He came out and speed diagnosed what was wrong, put on the new part and surprise, that didnt fix it. more looking around, decided it was as control board and he would have to find one. A week passed and as of Thursday At 5:30pm, no part but he would send me the tracking number. Didn't receive it. Friday at 7:19am, I receive a text that he will be out between 3-5pm. He arrives, spent about 15minutes and comes to the front door and asks if I've got cool air. I couldn't feel any coming out but he is taller than me and reaches up and says, yeah it's cooling off. Then he high tails it out of here. I'm in the kitchen which we put a window ac in during all this so I assume it's cooling down. My husband comes in and walks into the living room and says it's hot in here. The thermostat showed it hadn't cooled off any. I immediately texted him, no response. I went on line to my home warranty company and reported it, which showed it as a recall. Saturday morning I contacted the home warranty company and they called the contractor. He told them it would be the next Friday before he could get back here. I told them it was unacceptable. By Monday, I did not receive any confirmation from the tech's system that even have an appt so I called home warranty again. While I am talking with them and not getting any where, my husband comes in and hears what's going on and says I will go outside and see if he even replaced the part. He comes back in with pictures. The part has not been replaced, there are still cobwebs that are undisturbed on the screws and the exterior panel has not even been completely put back on. Home Warranty company is reviewing the pictures and looking for someone else that can get out here asap.

This company was hired to do some A/C work in my apartment building. They messed up connecting a…read morebunch of A/C units including mine. My apartment was 85 degrees. I called and received no follow up for a week, so I called a much more DEPENDABLE company who immediately got back to me and fixed one of the units in my apartment but couldn't fix the other unit on the day. Then I finally received a call from Dependable and the guy was super defensive about the mistake, rambling about how they actually did a really good job in the building and only messed up a few units and how it wasn't necessary for me to call a different company to come in and it was only hot for a couple of days. He asked for permission to go in and look at my other unit. I said okay, and then a week later I get an invoice from them for $130 for services rendered. I had no clue about what they were doing. Nothing about the service was communicated to me. I am appalled at the quality (or lack thereof) of this company. Do not use them.

We had AC problems a few weeks ago. We called Tiger Plumbing. They looked at our central air system…read morefor less than 15 minutes, said we had a free-on leak, and told us we needed a new system. I told them I wanted a second opinion and called Dependable H&C in Granite City/Pontoon Beach. Paul was at the house in less than an hour. In fact, he arrived before Tiger left. He was able to fix the leak and reload the free-on. Saved us about $4000!! The Dependable H&C motto in the phone book and online is "When You Need a Mechanic and Not a Salesman". Definitely true. Call them first. With Paul and his company, selling you a new system is a last resort, not the first option.

I have been using degenhart Heating and Cooling since the 90s . I have them service my furnace and…read moreAC twice a year to keep things going. They are amazing! I totally trust them with my needs....no extras...just the facts, on what is needed. Thanks Holly and Dan for the best service ever...

Degenhardt serviced 4 rental units for us for the last several years and replaced a furnace-- no…read moreissues at all- they were great. However, recently they did a bid for an AC system, and we ultimately chose another company whose bid was lower for a better system. I called today for another AC unit that was out, and their office person told me bc we chose another company for that work, they put other, better customers ahead of us and could not service us for the time being-- as if we're being punished for not giving them the business. She said we did not call to follow up on their bid. It's THEIR responsibility to follow up on bids. We've paid them many thousands of dollars over the years. Super unprofessional IMO. Goldkamp actually responded faster and has cheaper service call charge.

Archway Heating and Cooling is awesome!!! (Jun 2024)…read more It's funny how we freak out when we lose precious comforts that we sometimes or usually take for granted, i.e. electric, gas, heat, water, internet, or our air conditioners, etc. Sigh. I called Archway for an annual service check June 13th. After adding some R22, Brandon mentioned that my Trane A/C unit is 16 years old and since it wasn't operating at its peak and needs a part, that it may be time to replace said A/C. (By the way, I hired Archway 16 years ago to install my awesome Trane unit.) Unfortunately it was a 95 degree day (with seven more 90 degree days to follow.) Guess what, I foolishly ignored Brandon's advice and the A/C coils froze that night and the inside house temp rose to almost 80 degrees. Karen came out that same afternoon to evaluate the existing equipment, offered a few options (within my budget), explained in detail each option feature, how Archway's replacement process will be done and worked up the paperwork, all in less than an hour. I was so relieved that the new A/C contract was priced within my budget. She never used high-pressure tactics, which is refreshing in today's competitive market. I really appreciate the way Archway treats its customers with respect and the utmost understanding with the loss of cooling in the hottest days. It's apparent that they have high standards of outstanding customer service for their family owned company. Rick and Tom removed, replaced and tested the new units swiftly. They cleaned up their work areas and left at about the three hour mark. The house is cooling down and I'm very happy. Archway is a company that takes pride in the products they sell and their installation and maintenance teams. I will continue to recommend and rely on Archway for my heating and cooling needs, always. Don't hesitate to use their services. They are a great, professional business.

They installed a new home air conditioning unit while providing excellent service at a good price.read more

Shelby has been amazing and figured out the issue with HVAC system. She was informative and helpful…read morethroughout the process. She's really kind and I'd definitely recommend her for next job as well.

Peak emergency calls after a snow storm. We called first thing in the morning and it was fixed by…read more2pm. Jay was beyond great!

I had to have them out yesterday. Air was blowing, but not cold. Thermostat was registering 4…read moredegrees above the designated temperature. I thought it was a Freon thing. I always think it's the cheapest resolution. It was kinda late on Friday, and I wasn't going to live through a weekend of hot in the house. When I called, she took my info and the situation, put me on hold for a very short time, and then came back saying someone would be there in 30-45 minutes. HOLY COW!! And that's when Bob arrived. The motor was out. Groaning and groaning. It's outside. I can't hear that. And I don't go check that. Bob gave me a new motor and on top of that did my fall inspection for the furnace, and I'm good to go when it gets cold. Changed out the filter and performed other appropriate seasonal checks. Spectacular service. Amazing people. Bob is good. He knows his stuff. He's been in the business for a long time.

I had to pick a new HVAC company for servicing as my old company (Harster's) had been subsumed by a…read morelarger company. So far my experience has been up and down. This spring, the first technician took way longer than my previous experiences had been but my AC was serviced. I actually didn't turn it on until June but the downstairs unit was not cooling. The upstairs unit was great. Another tech, much older dude, came by and when we went out to the two units, he saw that the faulty unit wasn't switched ON. Flipping the switch got the first floor unit cooling again. He said he wouldn't charge me. (BECAUSE IT WAS THE FIRST TECHNICIAN'S MISTAKE!) I guess I now know to ask if the units are TURNED ON before they leave to avoid a headache. Things have been nice and cool all summer but what a boneheaded mistake.

Last year we were stood up after waiting all afternoon. Service person ran late. Ok, but how…read moreabout a call. Thought we would give them another try this year. SAME PROBLEM. No phone call, waited all afternoon. He was tied up on another call. I was very frustrated and disappointed. Hate hearing their commercials. Just wanted our AC checked.

We woke up to only cold air blowing from our furnace this morning. The gentleman from Inman in…read moreIllinois came to my house within 1 hour, and because he only had to reattach a loose wire, he did not charge me at all! I was very impressed and would recommend this company to anyone. They are honest and professional. He serviced our furnace at our previous house also and we were very pleased.

I have to say that this company has amazing people working here. And the owner Kaycee don't mind…read moregetting his hand dirty to get the job done. His workers have no bad words to say about him or his company. And what I really like is they don't have you waiting all day they give you a time and they are on time if not they will call and let you know. I have nothing but good comments about this company I recommend everyone to use XCELL Williams.

Friendly & thorough. They have been our go-to source for both our home and commercial office…read morebuilding we own. Don't look anywhere else for HVAC service or installation. Williams is THE BEST IN STL.