Excellent service, pricing, & professionalism. Highly recommend Matheny Heating and cooling.

My central air conditioning crapped out on the hottest day of the year, so I called Matheny--after all, the online reviews were great, it's been around a long time, and I drive right past it nearly every day of my life. On a Friday afternoon, the technician who showed proceeded to disassemble the basement unit and ran some electrical tests, all without having me activate the thermostat. His diagnosis: The unit was in need of a new blower motor. After several minutes out at his vehicle, he came back with an estimate which included parts (which would not be ready until Monday) and labor: $794. Not in possession of such funds, I stammered that I'd weigh my options and contact them with further instructions as necessary. I was then told that either way, I'd need to pay the $90 service-call charge, the amount of which had never yet been disclosed to me, and the existence of which had scarcely been acknowledged at any time by either the technician or the receptionist who'd answered my call the previous day. The technician did NOT reassemble the unit before leaving. I spent the next few hours making calls to parts warehouses and otherwise researching what a replacement blower motor for the unit might cost to acquire elsewhere (answer: about $100 brand new, and available for immediate local pickup), and contacting people of my acquaintance who might possibly have experience with other HVAC companies/individuals who might perform the work less expensively (than $700 labor), and ended up having a friend with some experience come take a look at the unit. After running some tests wherein he actually activated the unit, he came to the alternative diagnosis that, while it was certainly POSSIBLE a new motor would be required, it was just as likely (and more so, even) that the unit merely needed a much-less-expensive, and much-more-easily-accessible, part--a capacitor. We removed the blower assembly anyway, to take with us to one of the parts stores I had called earlier, who tested the capacitor themselves and confirmed it was bad. They sold us a replacement for $3.15. Half an hour of travel to my house, 15 minutes of blower assembly removal, a 45 minute round trip to the parts store, 15 minutes of cleaning the old unit, and 15 minutes of reassembly made for two hours labor. I didn't have to wait until Monday, as Matheny would have required, either. The A/C kicked on perfectly after we re-assembled the unit. No new hundred (or more)-dollar motor was needed; just a three-dollar capacitor. Something along the way seems pretty suspicious when you're able to self-fix in half of an afternoon for $3.15 (that's THREE DOLLARS AND FIFTEEN CENTS, folks) what Matheny wanted three days and $794 ($884, assuming that the $90 I had to pay would not have been applied toward the quoted cost) to do. Again, the main part that was stated to require replacement is still perfectly functional. To reiterate and enumerate the faults of Matheny, as I experienced them: 1) They did their best to obscure the existence, or at very least the actual amount, of the $90 service-call charge, required whether they could enact the necessary repairs or not; 2) They sought to replace a significantly more expensive part than what proved to be required; 3) They did not re-assemble my furnace unit upon their departure; 4) They quoted $794 for a job that ultimately cost less than six percent of that. Saint Louis, Missouri, in the middle of July is a hot, hot place where a second without air-conditioning can feel like an eternity. Save yourself some money and get your A/C back online much more swiftly by avoiding Matheny. read more

Matheny awesome worker came out clean my air conditioner and my bill is still very low I had Matheny for 4 years now my winter and summer bill was very very low there units and hot water heater saved me a lot of money on my electric bill read more

Thermostat went out on the coldest day of the year on a Saturday. Called at 11 am, received a call back within 5 minutes, and the technician was out and had it fixed within 2 hours. I am very happy with their service and would highly recommend them. read more

Matheny Heating and Cooling goes the extra mile!! My furnace threw craps at the same time the temperatures dipped to 20 degrees. I called and was told that a technician could be at my house around 1pm. Andy called me at 12:45p to let me know that he was approx 35 min away and on his way. He arrived promptly and immediately identified the issue. As this was unplanned and I had other appointments that day, I left payment on the kitchen table (as well as a couple of rice crispy treats!) and Andy completed the work locking up on his way out. Many thanks for a smooth resolution and warm cozy evening! I will always call Matheny Heating and Cooling first! read more

I had to have them out yesterday. Air was blowing, but not cold. Thermostat was registering 4 degrees above the designated temperature. I thought it was a Freon thing. I always think it's the cheapest resolution. It was kinda late on Friday, and I wasn't going to live through a weekend of hot in the house. When I called, she took my info and the situation, put me on hold for a very short time, and then came back saying someone would be there in 30-45 minutes. HOLY COW!! And that's when Bob arrived. The motor was out. Groaning and groaning. It's outside. I can't hear that. And I don't go check that. Bob gave me a new motor and on top of that did my fall inspection for the furnace, and I'm good to go when it gets cold. Changed out the filter and performed other appropriate seasonal checks. Spectacular service. Amazing people. Bob is good. He knows his stuff. He's been in the business for a long time. read more

My furnace was only blowing cool air and of course on a Saturday night, so we called Matheny first thing Monday morning, (the week of Christmas might I add) and they told us 1 hour and someone would be here- it was only 45 min. The service man got the problem fixed and even showed my husband how to prevent the problem from occurring again very soon and was on his way- AND it didn't break the bank. Thanks Matheny read more

Wow, can't say enough nice things about Matheny Heating and Cooling. First off: 1) I had Ricotta Heating and Cooling come to my house first to check out my AC unit that wasn't working. Ricotta recommending replacing the WHOLE UNIT which is less than ten years old. Ricotta didn't check the warranty on the unit and didn't offer alternatives 2) Matheny checked to see what we can repair under warranty without me doing any of the leg work 3) Worked with HOA to schedule the necessary accessed 4) Worked the logistics with tenants of my townhouse 5) Constantly kept my up to date by either phone or email Can't say enough good things about their professionalism, knowledge of the AC/heating units, knowledge of the industry, and overall cost. Will never look at using another company as the problem with my AC was a bad fan which cost a couple of hundred dollars versus the $3000 that Ricotta quoted me without any alternatives. read more

We have used Matheny Heating and Cooling for 40 years (my husband used them before I knew him). Two years ago we purchased 2 Nest Pro thermostats from Matheny and they installed them. There's a five year warranty for parts and one year for labor. It was much more expensive to buy from them and have them install them than going to purchase them online or in a store and do the installation ourselves. But we figured it would be worth it because we were told that they would "service" the thermostats. Well, it turns out that they kind of service them. Two months ago one of the Nests stopped connecting to the internet. The technician came out and stated that he could not find anything wrong since the Nest had reconnected itself to the internet. However, he stated that if it happened again to call Matheny and they would install a new one. And then he charged me their service call fee. The same thermostat now stopped connecting to the internet again. The technician came and stated that he "could not connect the thermostat to the internet." I said yes ---- that's why you are here and it happened two months ago. He said he did not "know what to do." I asked if there could be a wire loose. He popped off the cover said no. Then I asked if something could be wrong with the Nest since our other Nest is just fine. He stated that he could put in a new one but that we would have to pay the labor fee. Of course; and it took us paying two service calls to get it replaced. He installed the new Nest, linked it up to my phone, and gave me his phone. He said, "sign here." I asked what I was signing since what I saw was a blank signature line and that's all. So he went back into his phone and it turned out I was signing for the labor fee. I signed it and he left without saying anything--not thanks, not goodbye, not I'm leaving now, etc. While the service guy was here, my husband called Matheny, asked for the Matheny he had worked with for years, was told that person had retired and this was one of the current owners who answered the phone. He explained to us that Matheny can only service the mechanical aspects of the Nest, since they are "not IT people." And that we could "go to the Nest website" to get connectivity assistance. We were complaining about having to pay two service calls for the same issue. He did not care. This is clearly not the "same" Matheny this company used to be. So my point with this is don't pay to have them put in Nest thermostats. Buy them online if you want one. Because if you have issues like we have had with one of them, they do not know how to help you with the entire thermostat-- despite the fact that we were told it was "worth the extra money" to have them install them because they would be there to service the thermostat. Not so much. We will be switching HVAC companies now. read more

Matheny Heating & Cooling service IS as good as it gets! The other night my min-split was dumping water onto the floor. I called and left a message (thinking it would take days for them to respond)...however, they called right back and were at my house within 2 hours. A simple fix was made by Jared, my service technician. He was thorough, kind, and explained everything he needed to do, and did. He was done within an hour! Thank you Matheny for continued great service. Darcy S. read more

Unless you are a big company that has a service contract stay away from this company. They performed 3 small jobs for me. They were on the expensive side but the work was descent. I asked for an estimate in late spring 2017 for some vents in my basement. The estimator finally gave me an estimate October 25, 2017 via text after I told them they were full of it. When I would contact the estimator he said he would get back to me but never did. This is about the worst customer service I have ever received. Do yourself a favor and save money and time do not use this company. Take your business elsewhere. There bread and butter is with commercial businesses. They don't really care about the residential side of the business. I am new to Saint Louis and had planed on using them for the rest of my time here. I will never use them again. They have lost me as a customer forever and possibly other potential customers after they read this review. read more

Needed to replace the 20 year old unit that heats/cools our second floor. A major task, as the unit is in the attic and only access is through a ceiling fan that must be removed. Labor intensive job and it is crazy hot in the attic. Matheny's Estimator (Jason): On time, technically knowledgeable and thorough. Clear explanations with options. Fair price and advised us of a $500 Ameren rebate ( not all installers qualify to provide this as we found out from other bids). Matheny's Installation team (Led by Jake): On time, friendly and competent. Kept us posted throughout the day with progress and potential issues. Great attention to detail and took extra time to really clean up. Finished on schedule and on budget. Jake gets an A+. Bottom Line: Highest recommendation. Professional, competent and friendly. Their go-to product is American Standard; highest on many consumer rankings; and that was also a plus for us. read more

I live in my childhood home. I use Matheny Heating & Cooling because our family has used them for at least 30 years. I have a maintenance contract with Matheny so my Furnace and A/C are serviced annually. I've never needed a repair because they keep them in excellent condition. The Repair Techs are knowledgeable and professional. The customer service is excellent. They are always on time. I highly recommend Matheny. read more

This is the second time in a year that I used Matheny and both times they exceeded all expectations. Not only were they very competitive in their prices, but their technicians were professional, polite, informative, and responsive to whatever I needed. I would definitely use them again - but I hope its a little longer between replacements. read more

Be AWARE. Do not use their services. Called to get an estimate. The service guy came by and did NOTHING. Now, they want to charge us $90.00 for the guys USELESS opinion. We called the office and they said they will bill us 90 dollars or they will send us to collections since we sign a piece of paper (WE DID NOT SIGN ANYTHING) . When we asked to send proof of what we signed, a very unprofessional lady hang up the phone on us. How Rude!!!!WORST SERVICE EVER!!!!! read more

In early August 2014 our builder grade A/C went out, and our heater had been an issue during the prior winter. I talked to friends and family in the HVAC industry and most said to go with American Standard for the best cost and quality at a reasonable price. I used BBB ratings in the St. Louis area to help narrow down my choices and spoke to three companies about a new heater and A/C, and decided to go with Matheny Heating & Cooling. Jason (Matheny's sales person) was extremely and they were much more affordable than other American Standard dealers that I had quotes on. What really sold me on Matheny was not just their price, but knowledge and promise to install the new system with excellence. Matheny did 100% as promised and even more. They came out a week later and did some additional minor tweaks to the new system once it had been in place, which is their standard practice for no additional cost. My new system works great. It was installed quickly in a half a day for both the new heater and A/C, and was neat and conformed to our existing duct work, etc. I highly recommend this company. It's nice that every now and then you find a company that goes above and beyond your expectations, and Matheny does. They will be the company that services my new system in the future when needed with no second thoughts. read more