I am sorry to be writing this. Truly. The staff at the DoubleTree in Somerset are as fine and…read morehardworking a collection of people as you could ever hope to meet. The two young women at the front desk who checked me in were patient, cheerful, and far more professional than the setting deserved. Every bartender, housekeeper, and maintenance worker I encountered seemed to care. They smiled, they helped, they tried. But the hotel itself feels like a tired old animal that wants to lie down and not get up again. The carpets are worn to the color of defeat, the furniture bears scars that tell too many stories, and the bathrooms are so dated that one half expects to find a rotary phone beside the toilet. Mold creeps in at the edges, as mold always does when no one can quite afford to keep it out. Half the television channels work, depending on the phase of the moon, and which half are the functioning half varies by the minute. The meeting rooms, which must have once been proud places of corporate ambition, now feel like basements dressed up for a sad party. The chairs wobble. The microphones hum. The food, both in the restaurant and in the conference meals, tastes as though it has been waiting in a freezer since the first Clinton administration. The same tired buffet appears every year, as predictable as gravity, and the boxed lunches inspire no one. One of my colleagues got trapped in an elevator. It took the engineering team to pry her and a handful of Junior League hockey players out, and the emergency call speaker crackled like a ghost from a dying transistor radio. What makes this review hard to write is that none of this is the fault of the people who work there. They are doing their best in a place that has been abandoned by the gods investment. If the ownership put half the care into the property that the employees put into their jobs, this could be a wonderful hotel. As it stands, it is my least favorite conference center by a wide margin, and that is saying something. Still, I hope the staff know they are appreciated. They deserve a better stage than this one.

Did the trick - Dated…read more Check-in without reservations was a breeze. The front desk attendant made us feel welcome and answered all questions amiably. Would definitely stay here again if I ever travel through Jersey again. Room was clean and the first one we stayed in during the week with an in-room coffeemaker - definitely a plus! The hotel overall was dated but the room was clean and affordable. Can't complain. Thanks

We did have an issue that was beyond their control but they ultimately made it right. The room was…read moreclean, and the first floor was pretty quiet. The people behind the front desk were so kind. The manager communicated well.

The day after Christmas, I was meant to go back home to CT. Unfortunately due to the weather, it…read morewas unsafe to do so the receptionist Keyshia Smith was so welcome and accommodating! She made my impromptu booking easy and comfortable I enjoyed my stay here thanks to her. Thank you so much again if you're reading this

My stay was awesome!! Bathroom/shower was very very nice and clean. The area such as the little…read morekitchen, the beds, the couch as well! The breakfast is very good! And the lobby is very nice! I recommend this hotel because it's very nice, clean, and very nice staff! Thanks for the very nice stay at this hotel!!

This was one of my favorite stays. I would love to stay here. Front desk and staff were super…read morefriendly. The rooms clean and spacious. Loved the studio suites in this place, I typically prefer a separate bedroom but nothing but good things here. The hotel was packed and was nice to see the common areas being used. Breakfast was good and was so Happy I chose this location. Was working in downtown New Brunswick about was a relatively quick drive aside from the 5pm traffic back to the hotel. Definitely recommend and would stay here again!

I stayed here while traveling out of town for work. It's my first time to Somerset and I came here…read morebecause I usually can trust a Marriott! This hotel was very clean and the staff was very nice. The room was large and the bed was super comfortable, which I know everyone appreciates after a long travel day! The location was super close to where I needed to be as well. They do have free breakfast included which I didn't personally get, but it looked like they had decent options. I will definitely stay here again when I come in for work.

Everything went well here. Excellent service and food and cleanliness!! 100% recommend this place!…read more5 stars!!

The STAFF at the front desk were very courteous and helpful. The room was clean and well maintained.read more

It's frustrating when you've reached Platinum status in Marriott Bonvoy, you expect a certain…read morebaseline of perks--and brands like Courtyard by Marriott just don't always deliver on that. Even their towels need replacement, it's old. Never again will I stay at Courtyard Marriott. It also took awhile to request tissue box and toilet paper, these items are necessities. There's even an ant in our room. Bath tub not draining well, accumulate of water in the middle of the bathtub, what the heck. Toilet not enough pressure

If I were to write a headline for this review, it would be: Lots of Space but Tired Rooms. And…read moresince we need lots of space, we've stayed here many times. Most of the accommodations are similar, we've stayed in both one bedroom and two bedroom suites. The staff is always very friendly and accommodating. The complimentary breakfast is basic, and typically includes bagels, English muffins, cereal, scrambled eggs (which are usually cool not hot), a breakfast meat (sausage patty, bacon, etc.) and a premade breakfast sandwich. The suites have full kitchens with Spartan but adequate pots, pans and dishes. The TVs are large and located in both the living room and bedroom(s), the beds are quite comfortable, but the living room sofas are not! They are probably the least comfortable sofa I've used when traveling. The closets are large, but many of the folding closet doors do not work well (or at all). Bottom line, if you want to stay in this area, and need space for children or to work, this is an adequate choice.

I regret not reading the reviews before making a reservation here. I am a cancer patient receiving…read morechemo treatment and the smell of the room and the hallways were making me nauseous. I wanted to do an early check out. But Karen insists that this is my problem and that they never had an odor complaint at this location. I explained to her of my situation to her. I have been staying at Marriott hotels for last 8 months for my treatment and this is the worst place I ever stayed. Not just the uncleanliness and the odor but the attitude from Karen the manager. Obviously from reading the reviews they do have odor issues but she lied to me. I sprayed a heavy duty febreeze but it didn't help at all. Never ever experienced such an obnoxious and heartless manager on duty. I bled during sleep from this stressful experience. I was crying and begging for refund for remaining 9 nights of my stay but she refused but eventually she charged me an extra night and gave me a refund for 8 nights. She charged me an extra night but informed me to leave in an hour. I hope she will never have to deal with cancer herself to have a decent heart. I have never witnessed commercial garbage located on the floors next to the guest's rooms

Staff was friendly. Khyree assisted me with questions before arriving and was helpful once I…read morearrived. Rooms weren't clean thoroughly. There were stickers on the linen. The bathroom is newly renovated and the TV offers streaming services, you just have to log in. It's kind of loud because there's no wall separating the lobby from the rooms. The breakfast was lacking and the restaurant was undestaffed.

My husband had to go for work and the family joined him. Both times, we stayed here…read more It's tucked behind a lot of parking so there is plenty of spaces. Heard pre-COVID times, the area was bustling with many corporate companies who hosted their holiday parties here and had employees who reported to the office full time. Now? A number moved out so it's a sleepy little area. The set up has a nice lobby that opens up into a very open courtyard full of tropical houseplants but times a thousand - because you know fiddle leaf fig plants can grow that high but now you can see them going at it. I have spotted staff hand watering everything - that's dedication! I thought they had an irrigation system. The lobby also hosts a breakfast buffet; you need to show your ticket on the weekends but not the weekdays. The breakfast buffet is a pretty decent spread! They have your usual continental breakfast items like scrambled eggs [from a carton], potatoes, meats, French toast, bread (toast, muffins, English muffins, bagels), cereal, oatmeal, yogurt, DIY waffles, and an omelette/pancake station. They also have drink dispensers for juice, milk, soda (??), and coffee. We're vegetarians and the omelette station is key! One of my kids has multiple food allergies and I'm sad to say they're not terribly helpful on that front. In fact, they're not great with any questions about ingredients (we also don't eat alliums). That is to say that "no, I don't know what kind of cereal it is" was the response I got. They store cereal in dispensers with no names. My kid can have the PLAIN cheerios but NOT the Honey Nut version. In fact, he's pretty much allergic to everything they have there except for yogurt (but only the bulk yogurt and not the individual cups) and juice so I started bringing down food for him. Note: many hotels offer coffee throughout the day. This place does not. Everything is closed down once breakfast is over... including the coffee "bar". Both visits, we got rooms on the 3rd floor... and they were ironically adjacent. The rooms themselves seem clean but after watching staff walk into the rooms with shoes to clean up or check on things... it's not clean. Each suite has a common area, a mini kitchen with fridge, microwave, and sink, and that's separated by a door from the bedroom and the adjoining bathroom. Water pressure both times is mediocre. It takes me longer to wash my hair. They do provide shampoo, conditioner, and body wash that is secured to the wall... I'm not sure they they do a very thorough job cleaning because on my second visit, the body wash was completely out from the first day. The pool! They have one and it's indoors, but not the biggest. It includes a hot tub and they provide towels there. It does not have a life guard on duty but that's normal for hotel pools. It can get very crowded on the weekends so we visited in the middle of the day on a weekday. Overall, I do like this hotel. The breakfast is a good start to the day. I love the courtyard and the plants. I saw trucks pulling people on sleds in the empty parking lots after it snowed my first visit. The rooms themselves are pretty nice! Internet speed is decent.

So, it's ok. The weirdest and worst part - old hall carpets created static electricity and I got a…read moreshock every time I touched my door handle from the hallway, no matter the shoe. If no one else was around I would take my shoes off in the elevator from the lobby to avoid the shock. rooms are clean and beds are fine but don't let the pretty lobby fool you - it's not that upscale. Pool and spa are never open. Walls are thin - I could hear the lady in the next room coughing. Some broken elements in my room - tub faucet coming off, drain broken, hold/cold rubbed off, etc.

I stayed at the The Heldrich Hotel for a conference last weekend, which is the sort of place that…read moreseems to remember a better version of itself. Two stars. It did not collapse, which felt like an appropriate baseline. The lobby tries very hard. High ceilings, a sense of occasion, the faint suggestion that important people once gathered here to discuss important things. Then you reach the room and the illusion loosens its tie. I had a corner king. It was enormous. Vast, even. You could host a small philosophy class in there, Socratic circle and all. Unfortunately, the room looked like it had already hosted several and lost all of the debates that happened there. The furniture was worn, the decor dated, and everything felt just a little too tired to argue back. In the elevator, an older gentleman joined me. He looked around, nodded once, and said, "this place sure isn't what it used to be." Then he got off. I believed him immediately. The hotel exists in a very convenient location, which is clearly its greatest strength. You can walk to restaurants, to the university, to the train station, to wherever it is you need to be. But convenience is not the same as comfort. Service feels inconsistent. Sometimes friendly, sometimes distracted, as if everyone is working from slightly different instructions. The amenities are a gamble. Some are limited, some unavailable, some simply not what you expected when you booked. There are also fees that appear with a quiet confidence, including valet parking that loudly reminds you your car now belongs to a system larger than yourself. Nothing here is terrible in isolation. That is the trick. It is all just a bit off. Slightly worn. Slightly overpriced for what you get. And so you leave with the feeling that you visited a memory rather than a hotel. A place that still stands, still functions, but no longer quite believes in itself.