Poor Management, Wasted Time…read more I drove an hour to this location after reserving a vehicle online. The website made everything simple -- that's where the good experience ended. When I arrived, I waited about 20 minutes past my appointment time. After sitting down with the salesperson, I learned the car I came for had open recalls and couldn't be sold -- something they texted me about 30 minutes before my arrival while I was already driving. No earlier call, no meaningful notice. I had already been there nearly an hour. Management offered a $300 shipping credit (only usable at that location), which wouldn't even cover the typical shipping cost. They refused to apply it elsewhere or cover full shipping despite the inconvenience. Gas reimbursement required a printed receipt from before leaving -- unrealistic. I decided to look only at cars physically on the lot. I clearly said no white cars and no compacts. I was repeatedly shown white cars and compacts. Eventually I purchased a different vehicle after another long wait. During the test drive, the tire pressure light came on. I was told it was handled before delivery -- it wasn't. The car was also handed over dirty (filthy rims) and missing the actual emergency key -- I was given a plastic cover instead. The salesperson was polite, but management failed at communication, preparation, and basic follow-through. I've bought from CarMax before with no issues. This location was a completely different experience. I won't return. Four hours in-store for this level of execution is unacceptable.

My experience with CarMax has been excellent. I believe CarMax is a trustworthy dealership that…read morestands behind the vehicles it sells and provides a transparent buying process. While no company is perfect, I have found the employees to be hardworking and genuinely trying to help customers. Many negative reviews often come from situations where customers may be frustrated with financing outcomes or other circumstances that are not entirely within the employees' control. One thing I appreciate is that the staff takes the time to explain protection plans such as MaxCare. For customers purchasing luxury or higher-mileage vehicles, repair costs can be significant, and these plans can provide valuable peace of mind. Rather than viewing it as a sales tactic, I see it as an option that customers should seriously consider. Overall, my experience with CarMax has been positive. The staff treated me professionally, the process was straightforward, and I would recommend CarMax to anyone looking for a quality used vehicle.

Eleven years and counting! I/We have been purchasing/leasing from P.S. Hyundai / Genesis for 11…read moreyears now. Each experience gets better and better. Never high pressure but plenty of knowledge. No trickery or add-ons in the finance department clean, simple, representation. The surroundings are representative of their vehicles... clean, orderly, well maintained. The best part is the people. The people you see and the people you don't. They all have one goal. "Make you happy and make Hyundai / Genesis your first choice!" From owner, to GM, to SM, to sales, service, and reception, they have all reached out a hand or flashed a smile and and asked: "How may I assist you today?" That's how it's been for me. That's how it should be for everyone! Congratulations for keeping us as satisfied customers for 11 years!

I had Hyundai of Palm Springs do a full engine replacement on our Pathfinder (not a Hyundai). They…read morewere able to source a used engine and installed it. We have had no problems with it. Very greatful.

My experience with my service advisor Shaun and the Jessup auto family is superb. Professional,…read morefast and efficient. My rear shocks on my 2016 GMC Sierra 1500 were shot and Shaun had them replaced the same day. I've had leak issues with my aftermarket air bags and was told that the left side collapsed. So since I'm not pulling my horse trailer any longer, I decided to go back to stock and they removed the broken system. Now she's riding better than ever!!! With my truck at over 10 years old, I have correctly put my trust in Shaun and the Jessup family. Always impressed with their top shelf professionalism, superb mechanical repair work and terrific attitude. Happy truck = happy owner!!!

I have recently bought a 2023 Cadillac CT5 from Jessup auto plaza in cathedral city, less than a…read moremonth ago. I regret every bit of it. My experience with jessup has been nothing but disappointment. The 1st week of having the vehicle, the transmission light came on, so I scheduled an appointment and took in to get serviced for a valve body repair under warranty. The service took a couple of days, but as soon as I picked the car up and drove it off the lot, it immediately started acting funny--violently shaking and having a severe engine misfire. It is incredibly frustrating to buy a new vehicle, have it throw a major transmission code immediately, and then get it back from the dealer with entirely new, severe engine performance issues that weren't there when I dropped it off. Clearly, something was either disturbed during the transmission service or quality control completely failed to check the car before handing the keys back to me. Now I have the massive inconvenience of dealing with a compromised car and having to take it right back to the shop. Extremely disappointed with Jessup Auto Plaza.

I had a great experience with Phillipe Trussell at the Lamborghini Rancho Mirage store. I live…read moreabout 2 hours away. So, all of our communication was via a phone call or text. Phillipe made the process so easy. First of all, Phillipe recognized me as being a very particular buyer. He must have sent me at least 6 vids of the car. He arranged for his detail team to go over the vehicle more than once. He was very honest and transparent with me, and I appreciated that. We successfully negotiated an agreed price and a fair value for my trade-in. This last Wednesday, I made the trip to the dealership and Phillipe was there to thoroughly demo the car and have me take it on a test drive. The car looked beautiful and the performance blew me away. We finalized the deal and Brian in Finance took care of everything. I highly recommend Phillipe and Lamborghini Rancho Mirage.

Philippe and team made the purchase process of my Wraith seamless along with excellent post sale…read morefollow up. Looking forward to doing more business together.

I can't say enough great things about Gordon at Land Rover Rancho Mirage. He truly went above and…read morebeyond and made buying my new 2026 Range Rover Sport an absolute breeze from start to finish. Gordon was incredibly kind, knowledgeable, and genuinely easy to work with--no pressure, no games, just exceptional service. He anticipated every question, handled every detail seamlessly, and made the entire experience enjoyable (which is rare when buying a car!). Honestly, he should be the sales manager--that's how outstanding he is. I'll absolutely be buying many more cars from him in the future, and I've already recommended him to friends and family without hesitation. If you're considering a Land Rover, do yourself a favor and ask for Gordon. You won't regret it.

Jon the service advisor is great as Is all that work there, but the costs are ridiculous…read more So 295.00 to check if I need new battery then 921.00 for a new battery and installation 461.00 for oil change ending up with a 1700.00 bill, oh yeah an thats with a 10% discount

Greg Grove is the man, He went above and beyond to handle my situation, even though it wasn't to…read moreVW's benefit. I could go on about my situation but the dealership in Indio closed! VW's needs more of you Thank you Greg

Went in to look at a used vehicle posted online for 16500…read more When I entered I was immediately approached and asked if I needed help. I told the salesperson that I was there to look at this particular car. Immediately he said it was sold. Then I asked how long ago it sold...because it was still posted. He said a couple of days ago. Then he said hold on let me check. He went to the back hallway and asked this other guy if he sold the car. Things got a little quieter and I couldn't hear what they were talking about...but the conversation was a little long for a simple yes or no question....is the car sold ? He came back out and told me he thinks it's still there. He said he had to find the keys and would bring it around to the front. He did. I took a look ...I was interested . I noticed that there had been a sticker that was removed from the window ..still had the glue mark on the glass. Important clue for me. I asked if I could drive the car and he said he would have to ask his manager. Weird..but ok. Got in to drive and I was told I couldn't leave the parking lot area. Even stranger. Said it had to be saftey checked. It had already been posted online and on the floor. But if I was interested it still needed to be finished being checked. And wouldn't be available yet but I could start the process. This was BS for sure. So I said I'm interested...but only if we could do a little better deal. He said sure let's go in and talk about it. He asked me did I have the online price and could I pull it up on my phone...I said yes . This is their site ....he knows the price. This is where everything starts to crumble for me. He's talking too much. Side tracking. And I'm trying to put all of these things together....it just started to feel off. He kept telling me all of these things that you get when you buy a used car from them. A year warranty / first service ...blah blah blah. And this is why..... I asked before we run my credit....by the way excellent....wasn't worried about that. I wanted to know what the cost would be for the car. He talks about writing down a price going to his manager coming back to me....that same crap. I don't do the back and forth. What's the price that you want for the car. And then....out of his pocket he pulls out a crumpled sticker....the one he obviously pulled off the window before he brought it around to the front. It had an additional couple thousand added to the online price ....it was all their add ons . No Way. It's a used car. Total bait . Car dealerships need to stop this crap. I was asked how much I would give. I said I would give 1000 less than the online price...plus tax and license. They said no. The problem for them was I would have given the full online price except for the fact that they tried to play me...and I felt slighted by that. I agree with Tony L's review. Spot on. And I definitely agree with S.W. review about this particular sales person. People are in business to make money . I get that. Be transparent....dont boost up a sticker price with coatings and door gaurds and crap like that. Do better. Truly disappointed.

I purchased a Nissan Rogue here last month for my parents. The process was very quick and easy, no…read morespending hours sitting around at the dealership. My internet salesperson was Ilene. She was willing to work with me over text/email and give me an actual final price online without making me come into the dealership. The price was very fair, and after a quick test drive, I agreed to buy. 0% 60 month financing offered by Nissan's bank was a no brainer. The finance staff was painless and not pushy at all for add ons or warranties. Armin oversaw the whole deal and he was very transparent and polite. I can guarantee that the team at Torre honors their word and will be transparent. They'll go above and beyond to make sure you're satisfied with your purchase. I wouldn't hesitate to buy there again.

Torre Nissan in LaQuinta helped me when my engine trouble light came on. They quickly diagnosed…read morethe problem, and fixed it quickly. I had my vehicle back in just one day at a very reasonable cost. Thanks Sam and Alex! I will return to Torre when my new Nissan becomes due! PS, My auto came back much cleaner than when I brought it in!

This is such a fun place to shop for a car. Everytime i drive to Palm.Springs, i drive past this…read moreplace and i always see new inventory of interesting cars All older, more exotic cars than you see at other dealerships. Many one of a kind autos that you just cant find for sale anymore at dealerships. The sales crew here are very friendly and helpful. The really know their inventory and can help you to find just the right car for your needs. I really like shopping here for cars

As with any used car sales business, it's up to the buyer to do due diligence before making a…read morepurchase. What gets me about Exotic Motor Cars is that they don't even try to update their website with the cars they actually have in stock. They keep nice looking cars that have been sold long ago on their website to lure people into the showroom.... which I find is often the case with these types of businesses. They do have a good selection of classic and unusual cars in stock... just not the ones showing on their website.