Greg Grove is the man, He went above and beyond to handle my situation, even though it wasn't to…read moreVW's benefit. I could go on about my situation but the dealership in Indio closed! VW's needs more of you Thank you Greg

Went in to look at a used vehicle posted online for 16500…read more When I entered I was immediately approached and asked if I needed help. I told the salesperson that I was there to look at this particular car. Immediately he said it was sold. Then I asked how long ago it sold...because it was still posted. He said a couple of days ago. Then he said hold on let me check. He went to the back hallway and asked this other guy if he sold the car. Things got a little quieter and I couldn't hear what they were talking about...but the conversation was a little long for a simple yes or no question....is the car sold ? He came back out and told me he thinks it's still there. He said he had to find the keys and would bring it around to the front. He did. I took a look ...I was interested . I noticed that there had been a sticker that was removed from the window ..still had the glue mark on the glass. Important clue for me. I asked if I could drive the car and he said he would have to ask his manager. Weird..but ok. Got in to drive and I was told I couldn't leave the parking lot area. Even stranger. Said it had to be saftey checked. It had already been posted online and on the floor. But if I was interested it still needed to be finished being checked. And wouldn't be available yet but I could start the process. This was BS for sure. So I said I'm interested...but only if we could do a little better deal. He said sure let's go in and talk about it. He asked me did I have the online price and could I pull it up on my phone...I said yes . This is their site ....he knows the price. This is where everything starts to crumble for me. He's talking too much. Side tracking. And I'm trying to put all of these things together....it just started to feel off. He kept telling me all of these things that you get when you buy a used car from them. A year warranty / first service ...blah blah blah. And this is why..... I asked before we run my credit....by the way excellent....wasn't worried about that. I wanted to know what the cost would be for the car. He talks about writing down a price going to his manager coming back to me....that same crap. I don't do the back and forth. What's the price that you want for the car. And then....out of his pocket he pulls out a crumpled sticker....the one he obviously pulled off the window before he brought it around to the front. It had an additional couple thousand added to the online price ....it was all their add ons . No Way. It's a used car. Total bait . Car dealerships need to stop this crap. I was asked how much I would give. I said I would give 1000 less than the online price...plus tax and license. They said no. The problem for them was I would have given the full online price except for the fact that they tried to play me...and I felt slighted by that. I agree with Tony L's review. Spot on. And I definitely agree with S.W. review about this particular sales person. People are in business to make money . I get that. Be transparent....dont boost up a sticker price with coatings and door gaurds and crap like that. Do better. Truly disappointed.

I was treated wonderfully before, during and after the purchase of my car (Hummer H2) and Cristian…read moreand Luis thank you very much and recommend this place to my friends and family and would return to buy another car in the future

If I was able to give them no stars I certainly would. This is by far the worst used auto…read moredealership around. I went in a few months back with a trade in, good car, decent miles, no mechanical problems, the guy told me $1500 to trade it in plus an additional $500 out of pocket, which was no big deal, I found a jeep that was big enough for my family. The service engine light was on but they insisted they just fixed the problem days before and it just needed to be reset, I said ok no problem, signed papers ect drove away. Literally three days later I went camping, the 4x4 needs to be serviced. So I take it back, talk to the owner Kristtian, he says ok well I whole sold your car, so I can try to get it back but don't count on it. I was ok why not work a deal with a car that actually works. He said ok, we walked around the lot, I found a nice Nissan. I said ok let's make a deal with this one. He said yes this will be much much better I can get your payments even lower, this car is a lot cheaper blah blah blah. Well the $1500 that was supposed to come from my trade in turns out to only be a $500 trade in and they wanted $1500 cash. And not only that, my payments did go down but only because it went from being a 47 month lease to a 60 month lease and the price difference was only a few hundred. So I said whatever at this point I'll be out of a car and money if I don't take the deal. So I signed everything paid $800 cash and the rest was to be done in a few weeks. So he said take the Jeep home, I have to fix a few things before you take it. A week later it was done (so Kristtian told me) and I went to pick it up. When I drove it off the lot, I noticed a light was on, looked it up, all four tired were almost completely flat. So I was like ok no big deal, easy fix. Then on the freeway I realized there was a weird humming noise coming from the back. And the engine was making odd noises. So I ended up calling him and he said well we can fix it you just need to pay half of the labor and parts, at this point I'm outraged, I told him no you either fix it since you swore it was in perfect condition or the rest of the down payment I'm keeping and putting that towards paying for it to be fixed. So he said fine do that then. I was about 3 days late on my first payment and he came and repoed it without even talking to me, when I called and asked what was going on after talking to the loan company he said well you were unhappy with the car, you said it didn't run right, and you never finished paying me, so I figured I'd take it back. This is by far the WORST dealership to go to. These people give you the run around, rip you off, sell piece of shit cars, and lie like there is no tomorrow. Be very very careful coming here.

Full disclosure I did not purchase a vehicle here simply because they didnt have the specific model…read morein my price range not their fault at all. I am however taking the time to encourage anyone who does see a vehicle they are considering here to ask for Joseph F! From the 1st contact he was knowledgeable and honest with me, took my priorities of saftey in a family vehicle seriously, and he remained conscious of my budget limits while helping find potential alternatives. He never once pushed, pestered, argued, or berated me which I appreciated after the other dealerships have done so. Im sad we could not make a deal however for our next purchase I can guarantee Hyundai/Genesis LaQuinta will be the 1st place I check and Joseph will be the 1st salesman I reach out to!

Mixed so far. I have the full coverage from top to tires. And tried to charge me for tire…read morereplacement. And the my entire setting were changed, the car doesn't ride the same. Now I have to take it to Tustin.

My husband just got back from having our 2022 Cadillac serviced at La Quinta Cadillac and we…read morecouldn't be happier. In today's world of lackluster customer service, this dealership not only performed the service required, they actually went out of their way and replaced the battery which was about to go out of warranty. We appreciate their excellent service and now consider them our go to for future services or sales. The Howies Indio, CA

I have a Chevy Bolt and AC compressor stopped working heard nightmares about Chevy not covering but…read moreScott at La Quinta coded it right and was totally covered. Really scared me for a bit a guy on Reddit was charged 7500 for it so just totally satisfied and would give 10 stars if I could thank you Scott and thank you La Quinta Chevy

My experience with my service advisor Shaun and the Jessup auto family is superb. Professional,…read morefast and efficient. My rear shocks on my 2016 GMC Sierra 1500 were shot and Shaun had them replaced the same day. I've had leak issues with my aftermarket air bags and was told that the left side collapsed. So since I'm not pulling my horse trailer any longer, I decided to go back to stock and they removed the broken system. Now she's riding better than ever!!! With my truck at over 10 years old, I have correctly put my trust in Shaun and the Jessup family. Always impressed with their top shelf professionalism, superb mechanical repair work and terrific attitude. Happy truck = happy owner!!!

I have recently bought a 2023 Cadillac CT5 from Jessup auto plaza in cathedral city, less than a…read moremonth ago. I regret every bit of it. My experience with jessup has been nothing but disappointment. The 1st week of having the vehicle, the transmission light came on, so I scheduled an appointment and took in to get serviced for a valve body repair under warranty. The service took a couple of days, but as soon as I picked the car up and drove it off the lot, it immediately started acting funny--violently shaking and having a severe engine misfire. It is incredibly frustrating to buy a new vehicle, have it throw a major transmission code immediately, and then get it back from the dealer with entirely new, severe engine performance issues that weren't there when I dropped it off. Clearly, something was either disturbed during the transmission service or quality control completely failed to check the car before handing the keys back to me. Now I have the massive inconvenience of dealing with a compromised car and having to take it right back to the shop. Extremely disappointed with Jessup Auto Plaza.

Service center staff are amazing. I had an issue with my ProPilot Assist on my Nissan Ariya. They…read morequickly identified the issue and ordered replacement parts. I never had to wait longer than anticipated and they always kept me up to date. ALSO, they washed my car both times I had it in.

Warning About Nissan Cathedral City…read more I purchased a 2017 Jeep Renegade from Nissan Cathedral City on January 2, 2025. Within months, the car developed major mechanical and electrical failures, including cooling fan issues, shorted circuits, a malfunctioning backup camera, a broken sunroof motor, and more. The vehicle has now been out of service since May 12, 2025 over 115 days and counting. Despite my purchase coming with both a dealer warranty and extended coverage, Nissan has refused to take responsibility, provide a refund, or replace the vehicle. Instead of standing by their customer, they have left me paying for a car I cannot drive while I continue to deal with rental car expenses, insurance, and the financial and personal hardship this has caused. My advice: Do not buy a car from Nissan Cathedral City. They do not stand behind their vehicles or their customers when problems arise. I am sharing this to warn others so no one else in our community has to go through this nightmare.

I recently purchased a 2025 Toyota Supra from Shottenkirk Desert Lexus and I'm pleased how the…read morestaff made the process practically easy and enjoyable. Salesman Axel was very professional and took care of all the steps in getting the vehicle ready to drive off the lot. Sthepany set up the appointment and assisted through the process as well and Greg and Moe did an excellent job is finalizing the deal. I highly recommend Shottenkirk Lexus to anyone look to buy a Lexus or a pre-owned vehicle! Thank you!

Extremely disappointing and concerning experience with Shottenkirk Desert Lexus…read more I brought my Lexus LS460 in because the vehicle would not go over 30 mph. The dealership kept my car for several weeks, performed their diagnostics, and confidently advised that the issue was related to the injector driver/ECU. Based on their recommendation and supposed expertise, I approved a repair totaling over $5,300. That repair did NOT fix the original problem. What's even more concerning is that their own documentation shows they recommended "additional diagnosis" before completing the repair, yet they still proceeded with a costly fix that did not resolve the issue I brought the car in for. Now, instead of taking accountability, I'm being told they are "not sure" what the problem is and are recommending another $3,000+ in additional repairs. In other words, more trial-and-error--at my expense. This is not what you expect from a Lexus dealership. The issue wasn't properly diagnosed, the repair did not address the actual problem, and now the diagnosis has changed after the fact. At this point, I've paid over $5,000 and the original drivability issue remains unresolved. Being asked to continue paying for uncertain repairs after a failed initial diagnosis is unacceptable. I have escalated this matter to Lexus corporate and am pursuing further action. If you are considering service here, especially for major repairs, I strongly recommend getting a second opinion before approving any work. This experience raises serious concerns about diagnostic accuracy and accountability at this location.

This purchase was the easiest one for a used car I ever experienced in my life. John was so great…read moreto work with and we got a good Toyota. I recommend this dealer to everyone. Esta compra de auto ha sido el mas facil que e experimentado en mi vida. John es maravilloso para trabajar con el. Yo recomiendo este dealer a todo aquel quien quiera comprar un carro usado.

I talked to him about buying one of his cars, and he said that he wanted to take it to the mechanic…read moreto get it checked before I bought it. He obviously didn't get it checked. The radiator had a leak and destroyed all the spark plugs, there were also other issues with it that I had to get fixed, which cost me about $1000. Don't buy a car from him.