Super professional with great service. Highly recommend using deluxe! Look forward to working with them again in the future!

Avoid Deluxe Waterproofing & Caulking at all costs. This company is the definition of unprofessional, unreliable, and flat-out rude. I scheduled an appointment with them, rearranged my husband's very busy day so he could meet them, and they didn't even bother to show up. Not only that they called to confirm the appointment beforehand and then just ghosted us. No call, no text, no explanation. When I called the next day, a woman answered and said someone would call me right back. Of course, no one did. I had to call again, and she told me "Greg will call you." Greg finally did call but instead of apologizing or explaining, he just casually asked if I was available that day, as if nothing had happened. When I asked him why they didn't show up, his response was literally: "You know what we just forgot." That's right. A company that supposedly prides itself on waterproofing and professionalism admitted that they "just forgot" about a showing up to a customer's appointment. No apology, no accountability, no respect. When I told him that was unacceptable and asked why I should give them a second chance, instead of reassuring me, he literally said: "You know what, thank you," and hung up the phone on me! He hung up the phone on me! This is hands-down the rudest and most unprofessional company I've ever dealt with. If Greg is the kind of person they put forward as a representative, that says everything about how Deluxe Waterproofing & Caulking operates. They wasted my time, disrespected me, and then hung up when I expected a basic apology. If you value your time, money, or sanity, stay far away from this company. I will never use them and will make sure everyone I know hears about how they treat customers. Deluxe Waterproofing & Caulking = deluxe disappointment. read more

UPDATE TO MY REVIEW Following my original review, Greg has now retaliated by posting false and defamatory reviews about my professional business. These statements are completely fabricated, malicious, and intended to damage my reputation. This conduct constitutes defamation per se under Florida law, as it directly attacks my professional licensure and credibility. I have already taken steps to subpoena Google for the account records, and Greg will be facing a lawsuit for defamation. In addition to civil damages, this type of misconduct may also put his own professional standing and licensure at risk. I will not tolerate retaliatory harassment or attempts to harm my livelihood. This matter is being pursued through the appropriate legal channels. 1 Star - Unprofessional, Rude, and a Complete Waste of Time If you are considering hiring Deluxe Waterproofing & Caulking, Inc. in Pompano Beach, Florida, think twice. My wife and I had one of the worst experiences we have ever had with a contractor, and it speaks volumes about the company's total lack of professionalism, accountability, and lack of respect for customers. I personally blocked off a three-hour window from my very busy schedule to meet them, a huge imposition on my day. This appointment was not only scheduled but confirmed twice, including a phone call the day before. Yet when the day came, they never showed up. No call. No text. No email. Nothing. The next day, my wife had to chase them down. She called and was told someone would call her right back, of course, no one did. She called again and was told, "Greg will call you." When Greg Robinson, the owner, finally did, instead of apologizing or explaining, he casually asked if she was available that day, as though standing us up for three hours was just a minor detail, and not a major imposition. When my wife asked why they had failed to show up, Greg's, the owner's actual response was: "You know what, we just forgot." Yes, you read that right. A company that advertises itself as professional admitted they totally forgot about an appointment that they themselves confirmed. But it gets worse. When my wife told Greg that this was unacceptable and asked why we should ever give them another chance, his response was: "You know what, thank you," and then he hung up on her. Greg Robinson is the type of business owner you want to avoid at all costs. That moment sealed it for us. Hanging up on a customer, especially after wasting their time and admitting fault, is beyond unprofessional. If Greg Robinson were just an employee, he should be fired immediately for such disrespectful behavior. And since Greg is the owner, as I confirmed, then frankly this business should not even be operating. Why You Should Avoid This Company: 1. They confirmed twice and then completely no-showed. 2. They wasted three hours of my valuable time. 3. My wife had to chase them down just to get a response. 4. Their representative admitted: "We just forgot." 5. Greg, the rude and unprofessional owner hung up on my wife instead of apologizing. No accountability, no professionalism, no respect. There are plenty of waterproofing and caulking companies in South Florida that actually value their customers. Deluxe Waterproofing & Caulking, Inc. is not one of them. read more

I'm a property manager for a large condominium building here in Miami Beach, FL - we had multiple leaks coming into our building via the parking garage and our terrace deck. After calling multiple waterproofing contractors, Deluxe presented themselves professionally and was ultimately chosen for our repair project. They stopped all the leaks at our building and provided a 10 year warranty. I highly recommend! Thank you! read more