Amazing little cakes and treats, no doubt! Staff is rather snooty which is a real shame. Given the location of this cafe you'd expect excellent service but maybe that's just me. It's also a pity that they don't sell the coffee (beans I mean) they serve in the cafe as it is seriously good. read more

Demel - Cafes Near Me - Vienna, 9

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Very nice patisserie, and it is worth a visit even if you're not braving the queues for a table just to see the gorgeous interior. They still have the original beautiful shop room with ornamental painted tiles, while one can also see into the modern amazing bakery / kitchen. There is nice seating upstairs. This is the only place, by the way, where you can get the authentic Sacher cake. Yes, here, not at the Café Sacher. This dispute was settled in favour of Café Sacher in court but all Viennese locals, including the famour author Friedrich Torberg (a witness for Café Demel), knew and know better. An authentic Sacher cake only has *one* layer of apricot jam, right under the glazing. The second middle layer was apparently introduced at Sacher when the main cake turned out to dry ... My favourite cake at Demel, however, is not the Sacher cake but the "Anna cake", with its elegant chocolate wave ornaments. The savoury delicacies are also very nice albeit pricey. read more

My wife and I were visiting Vienna and Demel was greatly recommended by all our friends who had been there. Boy they were right. The deserts were fantastic. Unfortunately we arrived a little late for table service, so we just picked up 2 deserts to eat in our hotel. Now this part here is why Demel loses a star from my review. My total was €8.60. I hand the woman at the counter a €50 bill. She grabs some lose change and €40 in paper bills. She then hands me my change, but keeps the €1.40, which I was going to leave to her as a tip anyway because I'm American and we tip people for sneezing. I looked at her and she gave me a look as if she didn't do anything wrong but over doing it. Everyone has experienced one of those before. I decide not to say anything because it's just a ludicrous amount for me to stress myself over, but I just thought it was a poopy thing to do. In conclusion, I'd definitely go back for the overpriced desert and I suggest you go, too. Just watch your change. read more

Rude, slow, cakes are 7/10, but the rest of it so disappointing. Particularly the service. And this is a huge downfall.

We came in because it's suppose to be famous. The deserts are pretty darn good but the service is snotty and awful. Staff constantly looked annoyed by tourists and couldn't be bothered with requests as simple as where one should sit. Yes the cake is nice but not worth the attitude. read more

long line but the quality of its coffee and cakes is so worth the wait. If I ever come back to Austria again, will def line up for it again. read more

Demel - Cafes Near Me - Vienna, 9

Wife really liked their einspanner. We also tried their apfelstrudel and sachertorte. Apple strudel was good but truthfully underwhelmed with the sachertorte. If I was only eating food, it would get 4 stars. The only reason for knocking down a star is their poor service. Basically, don't expect much. Because of a sign stating "please wait here to be seated", we stood there probably for 10 minutes. Multiple staff walked back and forth without acknowledging us. Finally, one of them looked over, asked another lady if the tables were full, the other lady shook her head, and the lady told us to sit wherever there is a free table. Wtf, why is there a sign then?! read more

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Had to make a stop here after walking by and seeing the beautiful display made of candy and other goods. Definitely was not disappointed. It was very busy so I decided to take it to go. Staff: The staff were quick and answered any questions I had about their desserts. Got in and out pretty quick even with the chaos of customers. Ambience: Their display of desserts were massive and beautiful. I wanted to try them all! They had ample seating as well so I will have to return and try a seated dining experience. Food: I had tried a torte from another cafe and believed that maybe they weren't for me. I gave it one last shot here and they restored my faith in them. It was soft, smooth and decadent. I definitely would have ordered another slice if I had stayed. I also had a raspberry yogurt cake slice too and that was equally delicious. They're so beautifully done, I just don't know how they do it. Have to come back soon since I'm craving them already! read more

I heard about this place and thought I give it a try. Although the place is usually packed with tourists, I wasnt disappointed at all. One of the best places to have a dessert in Vienna. There was a long line the first time I went there but it was absolutely worth it to wait. Got a seat on the lower floor where you can see how they decorate the cakes and prepare the pastry. We also bought a cake to take away, tasted great. I will definitely line up for a dessert again on my next visit read more

Cafè Demel is a very traditional cafe in the old center of vienna and was the old sugar baker of the emperor. You get ther great looking sugar bakery traditional cakes and applestrudel. Its worth taking a glance inside to the kitchen area which is open to public via a glasswall, where they marke great looking stuff. If you are interessted in local cultur i highly recommand stopping by, but be aware this is not a cheap place you are going to. read more

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Cafe Demel is within 5 minutes walk from the Spanish riding school so that's where we went after the performance ended around noon. The place was a chaos! Upon entering the cafe you will see a shelve full of cakes and cake slices, and a bar right behind it. On your right, you will see where they have all the chocolate in the most beautiful packaging for sale. If you want to sit down to have some coffee, cakes or a full meal, you will have to look beyond all this packed madness and keep on going until you see a glass room with dessert chefs working on cake decoration (no flash pictures.) Don't expect any hostess to take your name or tell you that you have to stand in line. Just stand right next to the WC sign on the wall at the end if the rope and one of the waitresses will come to you when there is an empty table. But wait, this is just for the downstairs "smoking" dining room! For most us Americans who prefer the non-smoking room, you have to go upstairs and wait at the end of the rope with a gold D on the second floor and wait for the wait staff to lead you to a table. As of all this confusion is not enough, after you get your drink and meal order taken, you have to go to the cake shelve to see what cake they have that day and have the waitress there to write down your cake order on a piece to orange paper to take back to your table so you can finally hand it to your waitress so she can bring you the cake!!!! Whew! No wonder people here are so skinny, all the running around and long standing in line waiting just to get a piece of cake! Is it worth it? I can only tell you that it is much better than chewing on a piece of dry Sacher torte, and the dining room is actually beautiful. read more

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The café itself is two stories and the ground floor is really where you want to be as it is the most charming section. In the back you will find the immaculate confectionery/baking area. The beautiful wooden ceiling makes for a cozy atmosphere and the savory and sweet displays leave you wanting more. And if just sitting in the café isn't enough, visit their Museum where a tour guide will explain about the history. And even if you never venture inside, spend some time admiring the display window as they decorate it beautifully. Drinks -Melange: Delicious. Perfectly creamy with a slight bitterness. The frothed milk is lovely. Sweets -Eduard-Sachertorte: while it is moist, apart from the decadent thick chocolate icing, the cake part lacks flavor and spicing. Because the apricot jam is solely under the chocolate icing, the flavoring isn't as strong and doesn't help make the cake smoother and as moist as that by Café Sacher. Sorry, but I have to say Café Sacher wins. Read about the rivalry here. -Apfelstrudel: Ehh, I found the apple strudel to be a bit dry and lacking in flavor. It does have a good consistency, though and the apples are cooked to perfection, even if they do lack spicing and sweetness. FINAL VERDICT: This café wins as one of the most beautiful and having a wonderful atmosphere, yet the desserts leave something to be desired. read more

I'm not a fan of Demel Wien. The crowds are unbearable; the staff perfunctory. The displays are beautiful, but none of the cakes I tried (at least half a dozen over several days) was particularly good. (I only bought cakes from the display cases at the front. I've never eaten in the cafe -- so I can't comment on any cakes that might be offered in the cafe yet are not available for purchase at the front of the shop.) I wouldn't recommend this shop to a friend. And the really weird thing is that some of the pastries that are sold under the Demel brand in other cities (in Tokyo, for instance) are truly exquisite while those at the flagship shop in Vienna are rather sad. read more

Out of all the coffee shops i have visited in Vienna, Demel was my favorite. It is very touristy and crowded. The best time to visit is early in a morning while most tourists are still sleeping. We had coffee , tea and some pastries. The Sacher cake was wonderful in my opinion. We bought the whole thing to go. Service was very friendly and quick. I really don't understand why so many people complain about slow and rude service in Vienna. We stayed in Vienna for three weeks and not once did i experience bad service. Nobody was rude to us or got angry because we did not speak German. Our waitress was a very nice young lady who spoke English and helped us with the menu. The ladies in the Demel store where we bought cakes and candies were also very helpful. The only negative point to this place is that it gets overly crowded after 12 pm. It is basically impossible to get a table or even walk around the store. read more

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I'd recommend getting a ticket for a cake at the front and sitting outside instead of staying for lunch too (like I did) and sitting toward the back. The service is very chaotic. We were sitting near where people were waiting to be seated and watching the varying levels of confusion. There are lots of tables towards the back (and upstairs), a sign saying to wait to be seated, but very rare for anyone to be there to seat people. Lead to people just sitting down, or walking away. The cakes are as good as anywhere else but the service gets it 3 stars. read more

Demel, in my opinion, is definitely underwhelming. I find the history intrguiging and cool, but I much prefer Café Central as a place to stop for afternoon coffee and tea with those who are visiting. The waiters are classically rude, and the pastries and coffee are overpriced. The building is beautiful and seeing the baking in action is pretty cool, though! read more

Demel - Cafes Near Me - Vienna, 9

Went for breakfast and I was hoping to get kaiserschmarrn but they don't make until 11:30 a.m. I had pot of coffee and croissant instead. Even at a pot, there was less coffee than you get in N America as single serving. It also wasn't very good coffee. The croissant was excellent- light and flaky and buttery. Husband had his usual apple strudel which he didn't like because he doesn't like nuts in his apple strudel. You can look into a part of the kitchen where they're making the desserts and that was interesting. However because it's mass production you only see different pastry chefs doing the same thing over and over. read more

Incredible pastries, beautiful shop in a great part of town. I was on a day-long tour of Viennese pastries, so I must admit I only ate one thing, but I still feel confident giving this place five stars. On presentation alone - this place is amazing: high ceilings, classic design, everything super clean, well-displayed goods, and friendly efficient service. But the cake - oh boy! I got the eponymous Demel-torte. It really wasn't much to look at, but good things come in small inconspicuous packages I guess. Delicious, rich, moist and sweet without being cloying. Just divine. Judging from the other reviews, and from what I saw, the rest of the menu lives up to this as well. read more

I stopped by to get one of the famous Viennese hot chocolate and a mini apple strudel. I liked the space, you have different floors, I got to go upstairs and sit on a baroque style sofa. You can also see the area where the chefs bake the pastries ! The hot chocolate was good, I had a lot in different cities, but wasn't impressed with it either. I liked they had different sizes of pastries, the apple strudel was tasty, with a kit of powder sugar on it. It's worth stoping by for sure ! read more

Demel - Hot chocolate and mini apple strudel - Cafes Near Me - Vienna, 9

No line on a beautiful Sunday afternoon. Lives up to its well deserved reputation

The entire cafe reeks of cigarette smoke - none of the other cafes I visited was this smoky. The non-smoking section is upstairs, which is silly because smoke rises. Hello, geniuses!?!?! I visited on Dec 22, a Sunday at 1 PM, and there was no baking going on for the customers to see. No bakers at all to be seen. The milchrahmstrudel (milk-cream strudel) was too eggy. The apfelstrudel was boring and tasteless. Yelpers had recommended having the strudel with vanilla cream. I pad 1 Euro for this disgusting egg-nog sauce - tasted like raw eggs. Absolutely disgusting. Folks sitting at the table near me saw how disgusted I was and said, 'Pretty disappointing, huh? Try Aida.' Service was rude, aloof, and condescending. Oberscremeschnitte was pretty good, but if you've been to Paris, this place is comical. read more

5-star ambiance (we sat upstairs in the "hallway" area near the cake display room). 4-star Melange and hot chocolate 2-star Sachertorte (dry and so-so tasting. I guess I am not a huge fan of Sachertorte no matter how authentic it is) and 4-star for other sweets we ordered: a fruit torte and a chocolate mousse cake. As you walk upstairs, you will pass by and do check out the bakery / cakery area where people work. read more

Hungarian punch cake with pink frosting blew my mind! Chocolate cake with orange liquor was made just as perfectly. Absolute wizardry concocted these cakes. My only regret is not getting slices to go. An absolute shame to know that I can't find a Demel anywhere else. History states that hotel Sacher and Demel fought over the "original sacher torte" name, let me tell you Demel's cakes are better by a country mile. I cannot wait to come back to Demel the next time I am in Vienna. Perfectly light and moist cakes made with a special artistry. Flavors previously unknown to my palette. Coffee wasn't as special but goes fine with the cakes. Put Demel on your list. read more

Very cozy café and sweets shop! An absolute enjoyment to have a coffee and cake here with your friends or family. Their cake tastes wonderful and they have many choices from the common teramisu to all the fancy cakes. Their delicate "Cat's tongue " chocolate are best for souvenir. During the new year time, they will set up a booth outside the cafe and make mini Sacher torte for you. They pour hot melted chocolate freshly on to each small cake and the line of people lining up to buy this delicious cake is extremely long but totally worth the wait! Personally, I feel that their Sacher torte tastes better than the original one from Sacher hotel! You really must try it if you are in Vienna during the new year time! read more

Touristy? Yup. Resting on its laurels and history? Yup. Oh well. We'll just have to deal. Overall, that's just what you get in most of the "famous" places in Vienna. But Demel, I think, is still worth a visit. Here's why: Upstairs is totally pleasant, and the service here is friendlier and better than most of the other places like Sacher. The cake displays in the window are a must-see sight in Vienna, IMO. The coffee is bad, but it is so just about everywhere else, too. Choke it down with your cake (which is actually not too bad). The candies and sweets aren't really my thing. Maybe you'll like them (and probably will if you think marzipan is something worth eating a ton of ). In short: atmospheric, touristy, expensive, and worth a visit. read more

Demel offered a very elegant and luxurious atmosphere. Their pastries were very fancy and though not that magnificent in taste, but they certainly were good. Their Melange Coffee was excellent and delicious though. Free Wi-Fi for a limited time only, and they even had an shop where you could buy souvenirs similar to Angelina's in Paris. They had tons of chocolates, cakes and even proper food upstairs and a kitchen/bakery inside the building. If you are looking to relax with style and just enjoy a gorgeous sunny day in Wien, Demel for sure is a must as the location is right next to all the AAA-shopping stores. read more

So many cafes in Vienna to choose from but Demel's was definitely one of the really good ones. My family & friends ordered the café latte, espresso, lemon & strawberry ice cream & the Demels Mohr im Hemd which is their version of our U.S. lava cake w/ strawberries & homemade whipped cream on the plate! All so incredibly scrumptious! No complaints & you can never rate service because in Europe they are very, very slow on getting to you & bringing you the check. They are not trying to turn tables to move the next customer in like in the U.S. Our server was smiling & polite so no issues! read more

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Excellent desserts. Best dessert I have ever had in Vienna. Seating can be a little crowded as this shop has limited seating. Most people buy and take away. We were fortunate enough to get a small table for the four of us to choose chocolate sundae and dessert cakes. Not overly sweet, but definitely high calories with all the cream. On the lower floor one can view the bakers baking and decorating cakes. read more

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Perhaps I'm unimpressed only because I had such high expectations, but I found the actual pastries to be dry and sort of bland. We were looking for an Austrian pastry so we decided to come here given how great it's supposed to be. My husband got the truffle, which was extremely rich but actually quite tasty although nothing spectacular. I got the carrot cake which did not taste much like carrot cake and was very dry. I wish these pastries were better. The service was very good, although I think I'll try another spot next time I'm in Vienna. read more

DEMEL TEA ROOM was by far the most disappointing moment of my trip to Vienna.... I had lunch there with my daughter on June 18th 2018.Having been there quite some time ago .I was really looking forward to a revisit. The Wiener schnitzel I ordered was as DRY AS A CARDBOARD ,THE FRENCH FRIES,TASTELESS ,and the SACHER TORTE WAS A PALE COFFEE COLOR CAKE WITH A COAT OF CHOCOLATE OVER ...ALSO TATELESS...And to added insult to injuries ,they charge me $1.50 for extra tablespoon of KETCHUP !!! Expensive lunch ,TOTALLY WORTHLESS...SAVE YOUR MONEY...Iwill never go back there again...Shame... read more

The cafe looked nice- from the display of all the pastries and baked goods, to the see through kitchen in the back (no pictures please). There seems to be a lot of seating with multiple seating rooms in the back. I opted to hang out by the bar out front. The carrot cake looked fantastic but I stuck with a sacher torte and coffee. The torte was tasty, but dry and crumbly. I'd opt for the carrot cake next time read more

Cute little shop, but the system to get a table and order something didnt make sense. Order lunch/drinks at the table, but have to get up back to the front to order cake/sweets? Didnt care for the service or the ambience of the 1st floor cafe area. The cake was delicious! Recommend to take them to go and not bother with sitting down. read more

3.5 stars. A well-known rival of Café Sacher, we had to come here for a comparison. The first time we came (Thursday around lunchtime), we saw a long line for the upstairs cafe that people were waiting at the staircase. We left. The second time we came (Sunday afternoon), there was hardly any line and got a table in less than 5 minutes. But in case you have to wait, at least you could observe the open-viewing bakery and watch the bakers prepare the cakes. The decor of Demel (upstairs) is a little less formal than Sacher with wooden chairs marble tables, color-painted walls, but it still has a touch of elegance with its colorful glass chandeliers and paintings of aristocrats. Service was friendlier in Demel. We could look closer at the cake selection and order directly at the cake counter, and the server was nice to explain (in English) what cake is what. We tried apple strudel, Sachertorte, and the Annatorte (Demel's original chocolate cake with chocolate buttercream, orange liqueur, and nougat). The strudel and Sachertorte were good, but the Annatorte was a bit heavy and too much liqueur for me to enjoy. We had Eiskaffee (coffee with ice cream), Melange (Austrian espresso with a bit of milk), and Fiaker (espresso with cherry brandy and whipped cream), and those were all great drinks. The price is just as high for cakes and coffees (about 35 EUR for 3 people). One can see that Demel blatantly profits on tourists with its cake shop and souvenir store, selling expensive goodies like chocolate, postcards, vanilla sugar, etc. As a tourist, I did buy some chocolate for my co-workers, and I must admit, Demel knows what they are doing. Overall, I had the better experience here. read more

If you want the classic cafe experience in Vienna, look no further than Demel and head upstairs for more spacious seating. The interior is charming and you'll feel like you've stepped back in time. Browse through the cake stand and advise the attendant what your choice is, then wait for it to be brought over with your tea or coffee. The sacher torte is worth the hype and has just the right amount of apricot jam hidden beneath the chocolate icing. Enjoy feeing like you've been transported back in time for a little while! read more

Demel - Sacher Torte - Cafes Near Me - Vienna, 9

My group and I were eager to try Demel but was not too impressed with the cafe. We ordered lunch there as well as a round of desserts. We just went up to the looking glass and ordered what made our eyes grow larger. Although everything we tried was good, it also wasn't jaw-dropping. And the prices are slightly on the higher side. Service is terribly slow since there's a high turnover of patrons coming in only to try the dessert. Our whole meal took about 2 hours from beginning to end. One thing I did like about Demel was the atmosphere. We all felt like little girls again having a tea party but with coffee and cake. The upstairs dining room is gorgeous with beautiful chandeliers. read more

In Vienna's tourist street, near St. Stephen's Cathedral, Demel fits right into the bourgeois shops next door. It is crowded with tourists and employees are standoffish. There are multiple areas, starting with the pastry case in the front with Sachertorte, a bar behind, and a little store to the right. Outside, you'll find seating for actual meals but I didn't notice anyone in there. You can even peek into the back to watch the bakers and chefs working. The Sachertorte I purchased was rather good, not very sweet, and came in a cute pink box to go, but the whole experience left a lot to be desired. read more

Honestly, not impressed. Set up of the restaurant is poor. No hostess at the front, long line in back, with people pushing by us, to as I found out go upstairs for a second line. By the time we found out what was going on there was a 45 minute wait for a seat so we ordered to go. - 1 star Got the "famous" sachertorte, frankly it was terribly dry, and the icing was a little too much, overall nothing to write home about. Seems like better marketing than the product actually deserves. Had a 2nd type of chocolate cake. One again the cake was too dry, but the chocolate mousse icing made it bearable. - 1 star At best average (3 stars, but given the prices doesn't rate higher than 2) read more

Walked by Cafe Sacher, the originator of Vienna chocolate torte (by a whimsical accident, so the story goes) but couldn't refuse Demel. This place is practically as old, even more legit in ambience, carries the KuK mark (Habsburg King & Emperor title) so I had to dive in! Truffle Torte was off the hook! read more

Demel is a high end bakery in the heart of Vienna's Museumplatz. I can't decide whether it's a tourist trap or a legitimate foodie stop, regardless, it's very popular. The pastries are above average, both in terms of quality and prices. This place has the usual suspects, including the Sachertorte. I think it's worth a stop if you're in the area - and you should actually be in the area if you visit Vienna. read more

Make a reservation 4 days in advance if you want to sit down for tiny piece of cake that is way over priced