So I agree with the reviews on here that Dr. Horsefield is knowledgeable. I don't think that can be…read moreargued. What I don't appreciate is when medical practitioners get offended when you ask questions, or challenge theories when it comes to your own health. It is my body and my life, I think every patient should ask questions and challenge conventional theories. I have a thyroid issue. I am trying to find ways to heal it. I have been seeing Dr. Horsefield for maybe 5 years now, and have noticed passive aggressiveness before... but what I recently experienced is clearly unacceptable. I saw him for my regular annual appointment 3 months ago. My TSH levels were too high, so I got on some thyroid supplements and we retested about 6 weeks later. The results came in and the TSH levels were too low. I have since readjusted my medication and sent him an email politely asking if he could order the bloodwork to retest my levels so I can ensure i am now healthy and found the right balance. His response was callous. I have attached a photo with the passive aggressive response, where he makes it clear that he wont put the test in the system because he doesn't get paid for "answering emails, ordering tests, reviewing tests, communicating test results and maintenance of records" ..... REALLY? Aren't those tasks associated with being a doctor? I would be happy to pay him, for me it isn't about the money at all. In addition, clearly SOMEONE is getting paid when I order these lab tests because I'm charged thousands of dollars for them. All I need though is the bloodwork.... and he doesn't have availability for 2 months!?! I'm extremely disappointed that someone in the healthcare field is so much more concerned about their wallet than their patients health. Also if he wanted to charge me a processing fee that is fine, but his solution is clearly not in my best interest to wait 2 months and potentially do irreversible damage to my body.

I had an appointment for annual physical examination with Dr. Horsfield. I waited in the…read moreexamination room almost an hour. No one came in to check on me. I was frustrated and left. His assistant had the audacity to ask me if I wanted to rescheduled.

I want to say Thank You! To Dr Hung and the staff at The Center for ENT for taking the best care of…read moreme. I was scared to be honest to have a tonsillectomy done, because I watched videos and read about people experiences after a tonsillectomy and I was scared of how miserable they were because of how painful it was. I did some research on The center for ENT and after meeting with Dr Hung I knew I can trust him. I have to say that the tonsillectomy was successful and painful for me. The staff at the Center for ENT were so professional, polite, kind and loving! Nan, the surgical coordinator is awesome! and Ivonne, Dr Hung Assistant is the best!!! I'm really happy with the results and the way Dr Hung took care of me. Dr Hung, Thank you so much! I have no words to express how grateful I am.

On September 19, 2017, my husband was scheduled for an outpatient surgery at The Center for ENT…read morelocated at 6624 Fannin Street in Houston, Texas. Dr. Richard Hung, M.D. completed an Ethmoidectomy Total surgery; however, during surgery, the doctor poked thru the lining into my husband's brain, resulting in a two-night stay at St. Luke's Hospital in Houston. Can you imagine waking up post surgery and finding out you were being transported by ambulance to St. Luke's Hospital at the Medical Center?

Dr. Lee has been the best general practitioner I have ever had in my adult life. He cares, he's…read morevery knowledgeable and he makes life easier. The office staff are helpful and kind. I feel I am in great hands with Dr. Lee and his staff.

I have been seeing Dr. Lee for over four years, and although appointments can sometimes take longer…read morethan expected, it's important to remember that the time he spends consulting and diagnosing each patient is invaluable. While you may have to wait a bit longer occasionally, this means the person before you is receiving the same thorough care and attention. Personally, I am grateful to have found such a dedicated and attentive doctor after years of feeling rushed through other practices. Dr. Lee takes the time to listen and genuinely cares about his patients. Everyone has bad days--we are all human, after all--but I have consistently found Dr. Lee and his staff to be professional, compassionate, and highly competent. I highly recommend Dr. Lee and his team. He is a family man and a family doctor who truly cares about his patients' well-being.

For years, I dealt with crippling migraines that completely disrupted my life. They were…read moreunpredictable, intense, and left me feeling hopeless after trying countless treatments that never worked long-term. Then I found Dr. Kevin Smith. From the very beginning, he was professional, compassionate, and incredibly knowledgeable. He took the time to understand my history and symptoms, and he offered a surgical solution that honestly changed everything. Since the procedure, I haven't had a single migraine. It's hard to put into words what a relief that is. I've regained control over my life, and I no longer live in constant fear of the next attack. Dr. Smith gave me my quality of life back, and I couldn't be more thankful. If you're struggling with migraines and haven't found relief, I highly recommend seeing him. It was the best decision I've ever made.

I'll start with the disappointing medical care I received since that is what most people will be…read moreinterested in, but the biggest reason I would advise you to stay away is the utter lack of competence of the office manager and how she continuously violated Dr. Smith's contract with Cigna insurance which I will explain later. Here are the issues with my medical care: - I asked point blank what the risks were and was told "just a nose bleed." Turns out after the fact I was told that I had a higher risk of headaches as a result of the surgery and would need another surgery to remove that risk (this would be a third surgery). Also, days after the surgery my nose bled so bad that I had to be rushed to the ER where I blacked out due to loss of blood. I had a second surgery that day as a result and missed an extra week of work. - My medical issue was partially fixed but not fully fixed. I needed a procedure from another doctor to get it resolved. - Recovery from the surgeries was brutal. Much worse than they prepped me for. Here are the issues with the office manager. This stemmed from an issue where she required me to pay ~$1,700 before scheduling the surgery and then refusing to refund the money after Cigna said I did not owe it. She avoided paying me back for 18 months despite me reaching out to the office on a weekly basis. - She cannot effectively delegate work to others and she herself is never available. She is the only one in the office I could talk to about this and I must have called the office no fewer than 75 times and only reached her about 7 times. She ignored my emails for months and the few times she did respond, she often starts her email off with "I didn't have time to read your email but here is some information" - Refusal to go through proper billing and insurance protocols. A lead analyst with the Cigna Senior Leadership Escalations group told me that her actions violated Dr. Smith's contract with Cigna. At first I thought she was a combination of overworked and incompetent. I still think that's true, but after about a year of dealing with this issue and speaking with more than a half dozen Cigna agents, I realized she just wanted to take my money without going through Cigna as she was required to. Every Cigna agent told me that Smith Sinus could not legally keep my money, yet she did. If she wanted to bill me more and keep the money, she needed to do that through Cigna and she avoided it for so long, they told her it was too late. Only once I filed a legal complaint through Cigna did she finally issue me a partial refund (I'm still waiting for a full refund that Cigna said I'm owed). - She said she would call Cigna to get it straightened out but didn't until I would ask 10+ times by phone or email. Even after speaking with Cigna she did nothing and I had to go through this process 3 or 4 times and sit on the phone while she spoke to Cigna. Still no action taken on her part to refund my money. - I filed a BBB complaint which Smith Sinus ignored- I had to file a legal complaint with Cigna against Smith Sinus. Cigna says these issues are resolved within 30 days but it took them closer to 90 before Smith Sinus gave me a partial refund due to how slow the office manager is. - Office manager said after a month of asking for it that she uploaded support for the short payment to my patient portal. I logged in and nothing had been uploaded. Upon follow up, she decided to ignore me. She refuses to provide any explanation for short paying me. - I have only spoken to this office manager and everyone at Smith Sinus with a respectful tone and respectful words but throughout this entire ordeal, no one has apologized to me. Smith Sinus is clearly in the wrong which they admitted to when they refunded me $1,200. No one seems to care about all the hassle they have given me. They do not seem to care about their patients and will do whatever they can to take your money even if illegally.

Dr . Charles Polsen and his team is undeniably the best. I couldn't have asked for a better…read moreexperience. My surgery was a huge success and felt like I was treated like a V.I.P. from start to finish. Thank you to the entire staff at S.S.S.

Staff is friendly, and helped me out with my health insurance problems the day of appointment. They…read morereally went above and beyond for me and I truly appreciate it especially when there are other patients to attend to and help. I had a great experience and the doctor is very knowledgeable. The atmosphere is okay, basic atmosphere for a doctor's visit. Thankful for the staff's knowledge and experience when dealing with patients.

Front staff was rude and shady. Make sure to review all paperwork throughly. Wishing the dad still…read moreran this place.

I wanted to get a few moles removed and I was going to book an appointment at UTMB and was told 20…read morebucks a mole! I tried to book at another big box dermatologist in League City and was told the same. This plus my copay. I decided to try a private practice to hopefully find a more affordable option. I paid my insurance copay and got a bunch of moles removed for just that. No extra fees. Dr. Tausend is very jovial and the staff are very nice. I'm recommending him to my friends. I'll be back!!!... :) I had a morning appointment before work and got right in.

Wow! Just wow from start to finish! This Office really knows how to treat its patients, whether…read morethey be new or old. I called to make a new patient appointment and was set for an appointment in about a week. However, after discussing the problem I was coming in for with the front office person, the person suggested I come in the next day. She considered the underlying health risks and the current situation knew it would be more detrimental to wait. Upon arriving to the appointment the next day, the staff were kind and respectful. They were efficient, friendly demeanors and all wearing smiles at 8:15 in the morning. Dr. Rockett himself was very professional and straightforward. He was very informative of what was going on, how the treatment would go, and what precautions I needed to take. I was very happy with the treatment plan and his bedside manner. It was extremely refreshing to experience a medical office that still knows how to make their patients feel comfortable and know that they will receive the best care possible from everyone in the office.

Id like to start off by thanking Mackenzie for getting me a same day appt. The staff here is…read morewelcoming, amazing and friendly! I got a foreign object over a week ago and was walking around in pain. My foot started showing infection and is what finally led me to come in. I was out the door in less than an hour and able to go right back to work. If you are looking for a great, trustworthy, friendly,professional podiatrist Dr. Rockett is who to go to! But most importantly i experienced ZERO pain when getting the ceramic that was stuck in my foot out. I feel so much better now. My only regret is not coming here sooner. Thank you Dr. Rockett!