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    Dennis Booth Agency

    5.0 (1 review)
    Open 9:00 am - 7:00 pm

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    12 years ago

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    Allstate Insurance: Dion Andrzejewski - Allstate Insurance

    Allstate Insurance: Dion Andrzejewski

    (1 review)

    Despicable service! My father passed away in December 2025. Per his Life Estate deed, ownership of…read morethe property automatically transferred to his heirs. My husband and I have been permanent, full-time residents of this home since August 2025, actively maintaining and rehabing the property. On Friday, May 8, 2026, a vehicle drove into our concrete porch, causing over $10,000 in structural damage. The driver's insurance company subsequently offered an unacceptable, ridiculous settlement of less than $200 at 4 pm on a Friday. On the advice of legal counsel, I attempted to contact our local Allstate agent at approximately 4:15 PM on that Friday to file a homeowners claim and initiate subrogation. The office did not answer, and I left a detailed voicemail regarding the property emergency. No one returned my call, leaving me to struggle through the weekend navigating the claims process via the 800-number. It was horribly frustrating and a difficult situation we were dealing with. On Monday morning, I arrived early and stood waiting outside the office door. When the agent arrived at 9:00 AM to unlock the door, I was speaking with another lady when he arrived. He said under his breathe, in a mocking tone stated," Anything on Friday could wait until Monday." Once inside, while a professional female staff member was assisting me with my paperwork, Agent Dion Andrzejewski entered the room. He proceeded to aggressively scold, reprimand, and humiliate me in front of his staff and others who were there. . He berated me for not updating the policy after my father's passing, utilizing intimidation tactics rather than providing professional guidance.If I wouldnt have steered the conversation back to the lady I was working with he would have continued. I think he was trying to bait me into an arguement. You know that kind of man ladies! You'd think with the multiple phone calls to Agent that someone would have told me that information.The way he spoke to me, that the lady that stood outside with me waited to hug me when I left. My father paid premiums to Allstate for decades with the expectation that his family and his property would be protected. I know for the last decade I have paid his premiums since he had dementia.I have called there many times and spoken to the lovely ladies at the desk. This agent's decision to willfully withhold emergency service, followed by verbal abuse toward a grieving family member, violates Allstate's Code of Conduct and New York consumer protection standards. Just a note- I had been paying his bills for a decade. they even sent me my own bills to my address because my father had forgotten. I was not in good hands with Allstate. I will not be updating my policy or any other policies with Allstate in the future. Way to take care of your clients and their families in their time of need. I would give a zero if I were able.

    From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agent in North Tonawanda, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more.

    Dennis Booth Agency - insurance - Updated September 2026

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