Good experience today! Am 1500 miles from home and needed an oil change on the little 3 liter Duramax. Asked for a tire rotation as well. They took the truck a half hour earlier than the appointment. They finished in just over an hour. They didn't charge for the rotation. They also filled the DEF fluid. Thanks! read more

Last May I was in the market for an EV, and the Chevy Blazer seemed to fit my needs. Denny Menholt had two available and advertised that they would apply the $7,500 tax credit toward my down payment. That turned out to be the first lie. When I began working through the deal, they told me they couldn't actually apply the tax credit, but they would instead discount the vehicle by $7,500. That was the second lie. They rushed me through signing the paperwork so quickly that I didn't notice until later that the $7,500 discount was never applied. When I returned a few days later to show them the error, suddenly no one could remember the agreement they made. To make matters worse, my wife was impressed with the salesman and purchased a new gas Blazer the same day. She drives a lot, and when we picked up her Blazer, we took it on a trip to Missoula. The vehicle had multiple electrical issues right away. When we brought it back, they simply reset the system and told us to try again. The problems continued--especially with the adaptive cruise control. On our third visit to Denny Menholt, the service manager (Terry) told us the adaptive cruise was supposed to disengage randomly and called it a "safety feature." I'll count that as lie number three, although the real count is probably higher. We finally started taking the vehicle to other dealerships. HKT in Glendive was eventually able to identify the problem and fix it. The car seems to be working now, aside from some interior lighting issues. Bottom line: Avoid Chevy products. But if you still want a Chevy, never do business with Denny Menholt. Based on our experience, if their lips are moving, they're not telling the truth. read more

I have to use Denny Menholt for my work truck because that's where they go. I had a windshield replaced and everything was good with the vehicle. The problem is the lady that works in the body shop. She was extremely rude when I asked if I pick my truck up from her or the service side. She told me service(which was incorrect because she was the person I was suppose to go to) and when I was asking another question she started walking away from me and just pointed at service. It's hard to believe a company would put a person like that in customer service. The only reason this review got any stars was because my service writer James quickly jumped in and handled everything for me. He has always been great but this was above and beyond the normal. read more

The people are nice enough, The workmanship and prices are not good. I had about 7k in work don't little over a year ago and some of those things are failing. Recently I took it in because my car occasionally stalls. They say it's the pcv, which is part of the valve cover on my car. Cost to replace 554 bucks. The part should be around 100 bucks so the labor is looking like 450 bucks. Time to actually replace it, about 20 minutes for a avg person who has some mechanical knowledge. In today's economy these prices are a huge turn off. I don't want to do it, but I can go buy all the tools I need, torque wrench etc do it myself and it still be considerably cheaper. Sales only work if the price is reasonable, If it's a insane amount most people will just do it themselves. It's a bad business model. Labour should not be that high. The question I ask myself is is it worth spending 550 bucks for 20 minutes of work. Or is doing it myself and saving 350 bucks worth 20 minutes of my time. The answer is I have never had a job where I make over 1000 bucks an hour. So yes, doing it myself is the only smart choice. read more

We were 850 miles from home, and 110 miles from Denny Menholt Chevrolet when my 2020 3500 HD check engine light came on and promptly gave me 174 miles until 65 mph max warning. I was in Cody Wyoming at the time and stopped at the Denny Menholt dealership there. Justin, the service writer was helpful and nice, but informed me it would be a long time before he could see my truck and recommend that I call the dealership in Billings Montana. I did and service writer David Point answered. I explained my situation and that I was traveling and had this morning and how far away from home I was he said he could not guarantee that the truck could be seen that day, but felt better chance for the next day, but the sooner I got there the better, so we probably left Cody headed for Billings. Once at the dealership in Billings , around 9am David got all the pertinent information in my truck got into the queue. Several hours later I was informed that not only had the technician troubleshot the problem, but had fixed it, and it was completely covered under warranty. The problem was the DEF tank needed to be replaced due to the heater in a somewhat common problem with these vehicles, and it must be mentioned that the part to fix this can sometimes be very hard to come bye so once again hooray for the dealership for having parts on hand. Unfortunately, the fix only lasted about 2 miles a light came back on so back to the dealership. We went to welcome again by David and he probably got the vehicle back figured out that it was a system bleed and download issue and we were back on the road in no time. So special thanks to the service writer David point and the technician Eric. You guys are awesome how did not been for their professionalism, recognizing my situation, and I'm going to say the buying power of the dealership it's likely that at any other Chevrolet dealerships, I could've been there for many days waiting for this part to arrive or even for the truck to be diagnosed. Sincerely thank you read more

Denny Menholt Chevrolet - The limp mode warning - Auto Repair Near Me - Billings, Montana

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The collision center did a fantastic job fixing my breaks, my door, my lights and they were very nice the whole time. Thank you so much for your kindness and professionalism. I will definitely be back. read more

Terry P., Manager of Service: On March 31, 2021 at 10:00 a.m., someone was recklessly driving one of your branded cars on Central, tailgating me for blocks and almost hitting me a couple times. Not a good look for your brand and reputation and as a corporate citizen, disgusting, aggressive, behavior putting the public at risk. Traffic was not heavy, why the hell can't your drivers behave in civil manner and with public safety in mind? Your dealership will never get my business. read more

If only zero stars was an option as 1 is too good!! I bought a car there without a test drive, but was assured that they would stand by any mechanical defects. The transmission is shot from the moment I purchased!! It is just getting worse.(thats not all, but lets focus on the major stuff) They insulted me by telling me the cost of his(the sales manager) and asked me what I expected for what I paid $1500. I paid high retail and the trans should work. 4 months and no title(I paid cash). Very nice of a multi-million dollar company to screw a hard working average Joe out of thousands, like I have that to loose by comparison to them. Have spoke to several other managers and they all hang up on me. Worst experience of customer service I have ever seen in my 43 years. I honestly just am still in disbelief a company grew this big doing people like this. BUYER BEWARE!!!!!!!!!!!!!!!! read more

Brought my car in for an oil change 24.95 not only oil Chang but car wash and inside was vacuum. Hey 36.00 cheapest at Wal-Mart and looking around this was a great deal. If someone finds it all cheaper and not doing it yourself let me know read more

I stopped by to look at a particular vehicle. The salesman that helped me was so nice and informative. He didn't come off hungry like some do. He explained to me all my options for purchase. Although, I didn't end up buying that vehicle, I went back and asked for him the next time when I went to look at another vehicle. We had one guy, who was very nice also, show us the vehicle and take my husband and I for a test drive. Unfortunately, when we returned to the lot, he left us for another appointment. He happened to pass us off to Kathy, the most unpleasant, unprofessional woman I've ever encountered. Although she was just thrown into the middle of our "sale", she communicated to us more than once that she had a migraine and she didn't want to be thrown in the middle of this. She seemed like a total mess. Hungover, maybe? Regardless, without even collecting any of our employment information, income, down payment information etc....Kathy proceeded to tell us that we couldn't afford the car we were looking at, and that she didn't want to help us. I couldn't believe my ears, a salesman that didn't want to sell something to us? After listening to this woman lecture us like we had asked for her opinion, we told her to just forget it. We said we would come back when our original salesman was back in the office. We never did go back in. We thought maybe we would at least receive a call from our original salesman, but we never did. I am supposing this Kathy lady took it upon herself to just continue deciding what was best for our finances and didn't pass the info along. My husband and I couldn't be more insulted. We will take our money elsewhere where we will be treated with respect, rather than talked down to by a lady that can't even get her life together and do her job. read more

I bought a 2019 Acadia from Blair Chambers. He went out of his way to make sure I got what I wanted. Even coming in on his day off to reserve a car for me to try. Thank you for all your help. read more

Billings, MT. I bought a 2015 Juke. I only received one key even through I should have received two and to get another key for the car is $400 to $500. I am not happy about not receiving a second key for the car. When I buy a $21,000 car, I expect two keys. It is a Nissan, so they can make a key at the dealership if it did not come with two keys when it was traded in. It also only had 1/4 of a tank of gas. Again, when I spend $21,000 at your place of business, I expect a full gas tank and a minimum of two keys for my car. read more

I purchased A car from Carmart 360. It was delivered with a electrical problem. I went to a certified ford/Lincoln dealer and there it sat for eight days,the bill was $1,008.25. Daniel Brozovich refused to help with cost . THEY DO NOT STAND BY THEIR WORD ,THAT THE VEHICLE HAS BEEN INSPECTED . read more

3 months ago I bought a 2015 Corvette z06 with 7k miles from a private seller and then I reached out to Dennis Fitchtner at this dealership for a 3 year/36k mile bumper to bumper warranty. I paid $3,200 for the warranty and had zero issues with the transaction UNTIL last week when I went to another chevy dealer here in NC. This dealer here told me my warranty coverage was denied because I have a tainted title. One would think they would've done their due diligence prior to selling me the warranty but apparently they must weigh the odds on whether or not I'll use it. I had no idea I have tainted title and still have no clue what their talking about. I paid the car in cash and my NC title looks like every other title I own. Nothing on it indicates it's "tainted". The best part of this experience is when I try to recoup my $3,200. I was sent two forms and told I MUST have a chevy dealership sign them and then I must send back to Dennis. So now I have to drive 30 miles out of my way to get paperwork signed to cancel a contract that never should've been executed by this dealership in the first place. So in short, they'll be happy to sell you something just don't count on it when you need it. Imagine what would happen if I had not used my warranty for 2 years and then they denied me. I would've been outside my window to cancel and I'm sure they would've kept my $3,200. In any case, it's just wrong to sell a warranty to someone and then deny them coverage the first time they go to use it. UPDATE: I was refunded my money MINUS cancellation fees. How convenient for them to have the ability to make money either way. What a scam. read more

Our suburban broke down in Billings last week (we live 5 hours away). I called right when the service department opened, and Terry was immediately responsive. Within 90 minutes our vehicle was towed, within two hours the problems was diagnosed and by lunchtime they had determined from our local dealer what was covered by the warranty. I received frequent updates on timing and cost. I was able to pick my vehicle up before closing and drove back home on time as planned. The service was the best I have ever received - I greatly appreciate the Denny Menholt team, especially Terry for the amazing customer service. read more

Had to have my car towed here for a recall on the ignition or starter. Called ahead and dropped off the vehicle and before we knew it a few weeks went by and when I called I was told that the car needed an entire engine replacement! Im not sure how we go from ignition recall where the car started up and began not functioning other moments but i was completely floored at the 3 week wait for a recall to be done only to find out they wanted to do a whole engine repla cement. My husband and I declined this while not feeling real good about this news and not completely convinced. Went to go get our car back and everything under that hood was taken apart from one part to the other not even put back together and im talking manifold gaskets ect ect it was just left in a way worse condition than when we brought it in! This company has gone downhill! read more

Gus in the service department tried to convince my fiancé who dropped my truck off for an oil change that my truck needed $1,500 worth of additional maintenance. When I asked him where he came up with that information, he said "the owners manual" I quoted the required maintenance from the manual and said none of these items are required or even suggested. He didn't have a legitimate response for his predatory sales efforts. How many thousands of dollars has he unethically milked from trusting people that come to your business? Update: I have attempted to call Terry, the man who posted in response to this comment. I've left messages and never received a call back. read more

Bought my first car from here back in the day. A grand AM GT, loved it. But today I came to get "the most affordable oil change in town" $25 AND a car wash. Awesome. Well I thought with an army of technicians and bays I'd be in and out. My brother and I are sitting in the computer waiting room for an hour. Started talking about yelp... And lead me to this. If you got the time to waste sure but if not go to a master lube. read more

Denny Menholt Chevrolet - Really long wait for the oil change. - Auto Repair Near Me - Billings, Montana

When in town, I usually get my Tahoe serviced through them. Wonderful, friendly staff and usually pretty prompt with service. Haven't had any issues with attitude, delays, or overcharging. Waiting area is pretty spacious, too. The deals and specials they offer are also nice. read more

Please read before taking vehicles for service here. While traveling through Billings our brand new 2019 Chevrolet 3500 kept going into limp mode. We stopped at a dealer in New Mexico where they did a regeneration on the diesel particulate filter and changed the air filter and sent us on our way and they seemed to fix the problem. 12 hours later pulling into Billings the truck went back into limp mode and our code reader said it was the diesel particulate filter again. We stopped in at Denny Menholdt Chevrolet dealer when they opened and were helped by a service employee by the name of Gus. We told him about our troubles and that the head mechanic at the New Mexico Chevy dealer advised us that we needed a new diesel particulate filter if the regeneration service did not fix the problem. Gus told us that he was wrong and that our air filter was the problem and needed to be changed. Charged us $60 for a new air filter and reset the codes and sent us on our way even though we told him we were traveling through with our 18 horse trailer and did not think this would fix the problem. He didn't seem to care and treated us like we were idiots. Needless to say after wasting 1.5 hours of our time we left the dealership and thirty minutes later the truck was back in limp mode. Here's where it gets even better. We called the dealership to let them know that this happened and needed to have the truck fixed. We were informed Gus was "at lunch" and would call us upon return. When we asked to speak with the service manager we were told he would call us back. One hour later no calls so we just drove the truck in limp mode to the dealership to find Gus in his office where he proclaimed to be just about to call us. We asked if he could check if the particulate filter we needed was in stock he said no he couldn't. We asked if they would refund the money for our second brand new air filter they insisted on installing he said no. We asked to speak to service manager informed that he was now "at lunch". Basically long story short if you need an oil change and don't care about terrible service feel free to spend your money here. If you need an actual mechanic that cares about whether you're stranded on the side of the road with a horse trailer full of horses don't go here. You'll probably end up in a shitty situation because they don't care about doing their job or having any people skills. read more

Bought a vette here from Ken Fichtner. This is how car sales should be. Here's a mind blowing fact that you won't believe. They put me through 5 to 10 minutes of paperwork. That's how long it took. If you've bought a car before, now you know, yes, it really can be done in minutes. (Try not to think about how much time you've wasted buying cars elsewhere). Also, I knew what the car cost the dealership, and that was the price I wanted to pay. Guess what price I received? Yes, the invoice. Guess what? Ken told me about an incentive I wasn't aware of and took another $750 off of the price. The biggest time consumer was when they insisted on having me drive the car around the lot, when they gave me the tour and explained each feature. Man, it was fun. Also, Ken picked me up from my hotel, Town House Suites (which was awesome and a separate review). I flew in from California, a state I will not longer be purchasing cars in... read more

I traded in a vehicle three weeks ago and my Lein has still not been paid. Needless to say this is unacceptable. I was told it would take 6-10 days. I have called numerous times. This is the longest any dealer has taken to pay off a Lein that I have dealt with! read more

Worked with Alicia and Brenton! They were great! They listened to our wants and needs. Not pushy, which i really appreciated. We were there for most of the day which was tough with a toddler. But they were very caring and helpful through the buying process. The majority of the employees we talked whIle buying the car were great! The only thing is didn't like was working with Tom at Denny Menholt Nissan. If there was someone else, I would have preferred to work with them. I already wrote my review/experience with him on Denny Menholt Nissan. Thank you Alicia and Brenton! read more

**PLEASE READ BEFORE DOING ANY BUSINESS AT DENNY MENHOLT** This dealership is getting one star because I cannot give it zero stars. If you plan on trading or buying any cars here you better do your homework. These people will take advantage of good hard working folks. A family member went in to do business here as a repeat customer and they almost took him for upwards of $7000. I'm not certain how these people are able to sleep at night. I expect this kind of behavior at sleazy car dealerships not at one of the biggest dealerships in the area. If you have a choice go somewhere else and definitely do not allow Tony (salesman) to rake you over the coals. Keep him honest. read more

A couple weeks ago I was on a road trip with my wife. En route from Glacier National to Cooke City, my truck started to experience transmission problems. I called denny menholt and spoke to Terry. What a great guy! Terry was very understanding, and helped me go through several options. I knew I had found the right people. He could have given me the run around, but instead, was honest and presented me with the most cost effective and expedient option. The next day John M. (another stand up individual) called me, and gave me a timeline for the transmission rebuild. That's right....a tranny rebuild! Mind you were from Portland Or.! John was very understanding of the situation we were in, and showed great interest in getting me back on the road. I felt that both these gentlemen were very empathetic, and did their absolute best to help me. When it was all said and done, they rebuilt my transmission in 2.5 days! They kicked butt!! For being in a situation NO road-tripper would ever want to be in, I sure got lucky to have had Terry and John help me. There are good people out there. read more

Well after a week of argument and emails and phone calls and photos they paid for everything reimbursement of all the work I still have to have the pins fixed on my a arms and still out my time but it's better than nothing thanks but I will never be back to your establishment . 14 days later you gonna comment why don't you admit you didn't do your job terry ( match my expectations) really that's the words you got to say your a jerk and a P.O.S. read more

A couple of things prompt this review: I once took a Yukon there to have an automatic suspension leveling issue rectified. They reprogrammed the control module and signed off the repair, and charged me $100, and away I went, and it still never worked again. I shrugged it off because it wasn't worth going back, and it was only $100...a little irritated, but whatever. I've since bought a few parts there and had no problem with them UNTIL this week... I recently bought an option specific late model GMC Yukon out of Indiana to replace a leased car that was soon to be returned, and I needed a spare key made. Menholts parts department IMMEDIATELY asked me if I'd bought it from them, which I thought was odd, and when I told them I had not, they refused to cut the key because "We can't guarantee that the key will work because you didn't buy it here." Wait...Sorry, WHAT??? Even considering that the car was right outside and the key operation could've been verified, I stood there speechless and dumbfounded over the fact that I was being given such a unbelievably shallow and petty reason why they wouldn't make a spare key for me. I immediately went to Rimrock GMC, where they not only CUT the key for me without question, but did it FREE OF CHARGE. This is not how you generate return business...I'll stick with Rimrock GMC from now on, thanks. read more

It's nice you'll told me to call. I tried not once...twice but 3 times to call Terry. Left messages for him to call back. In the mean time tried getting my oil changed at another place and they can't because of the oil plug specific for Denny!!!! I'm glad they were honest but until Denny Menholt can actually get me in my car will need a oil change!!!!! What a headache!!! read more

Traveling to mt rushmore and my check engion light came on my silverado so I pulled in and they said it was the oil pressure sensor so they changed it for $400. 60 miles down the road and the light came back on I got onstar to run a diagnostic and low and behold it was the same sensor. So I post on fb how upset I was forgetting that I had a friend who worked at tge dealership I bought the truck from amd she had the service manager call me to let me know that they changed out the same sensor a month before. Why did I get charged 400 to replace a brand new sensor? read more

Was in Rapid City on Vacation when I found a truck I have been looking for. Chris our Salesman was very professional and got the deal done. Chris nor the credit guy sorry forgot his name was not pushy and explained everything to us. Thanks for taking care of us. read more

This is my third and last time here. I had an 8 am appt for an oil change and new battery. 2 1/2 hours, and still sitting. This is ridiculous!! read more

Worked with Cathy, Dennis, and Ken Fitcher. I was an out of state buyer purchasing a Corvette. Great experience all around. I particularly want to acknowledge Cathy for her excellent sales service. Thank you! read more

Being a huge dealership allows you to be entitled and take no accountability whatsoever. I had an appointment and my car didn't even see a lift for an hour after my appointment. No apology and only excuses. If I could of resolved the issue internally I would have. But they don't care, they're just worried about extended warranty and not about costumer service. read more

I had a need to purchase 4 vehicles recently. I unfortunately needed a specific dollar amount to minimize my loss on a vehicle I recently bought (From a different deslership. My wife wrecked her car, and it was not repairable. I had an amazing salesperson, honest, sincere, and certainly was a sales centric individual (Ahmed). He asked the right questions and truely cared about finding me, my wife and my company a few vehicles. I own a company and would love to have an individual like himself. Once the sales management got involved my negotiations simply couldn't go in fair direction, so I left the table. The next day, I went and purchased a new truck and a new car from another local source...(who by the way told me my truck was worth more than I was asking for, which is why he got two cars from me.) I wanted to reward my salesperson for his great job with me and had decided once again to go back and purchase my companies vehicle from him. Unbeknown to myself an employee of mine recently (32 days) purchased a new truck from Denny Menholt Chevy, he had a check engine light come on and took the truck into the service department, we were both in the office when I heard him say..."$750.00, I can't afford that I just bought the truck from you"....I decided it might be a good time to head up to the dealership and let them take that money from my pocket not my employees who was having financial issues recently. Once again the SAME SALES MANAGER was dealing with the repair ??? I told him this was an issue of integrity...and he needed to make the situation correct, without it costing any money, and in return I would purchase my company vehicle from Denny Menholt to even things out, (quid pro quo in action) we negotiated the repair to $100.00 and he simply would not stand behind the vehicle he sold without it costing my employee any money. He actually told me he didn't want any of my business, and postured at me in an aggressive manner. So I left the dealership, went to Lithia Dodge, ( My employees truck was a Dodge.) Got an estimate one the same repair and it was $300.00, they asked why we had a Dodge in a Chevy dealership and we mentioned that it was a recent purchase, in which they stated they absolutely would honor a 30 day warranty, for such an issue.....(probably to avoid losing future clients and reviews like this.) Im disappointed in Denny Menholt sales management. If I hired sales management like they do l, I wouldn't be in business. I understand I was only offering to purchase 4 vehicles, all I wanted was someone to make the "right" decision, to have some integrity, and stand behind their product. Instead the sales manager tried to gouge on the service immediately needed after the sale. And simply put it as " Well we must be doing something right, we sell 280-300 cars a month". Which is quite arrogant. Trust me Mr sales manager, it will catch up to you and the dealership, and I sincerely hope someday you have a need for products my firm represents. SHAME ON HIM!!! It's also a shame Ahmed lost out on so much commission. He truely deserved my hard earned dollar. read more

My concern with the trade in was alleviated with the promptness of acquiring my new truck. read more

Brought the Tahoe in twice for a mystery clunk under the front end. They couldn't find it. I went online and researched all the forums and googled and narrowed it down to a few things, crawled under myself (52 yr old woman with NO mechanic experience), and found the very obvious broken sway bar linkage, swinging free. They did get me right in and fix it, but they really didn't take responsibility for the mistake and I had to pay for the tow. read more

Bought a new to me truck from them last week. The buying process was very easy. I noticed the door locks weren't working when I purchased so they fixed at no charge like they should have. Then two days after I bought it the transmission started shifting erratically. At this point I was not a happy customer. They looked at it right away and gave me a rental to drive while it was being fixed. They replaced the solenoids in the transmission at no charge and got my truck back quickly. They did not legally have to fix it as it is as-is. They definitely saved face with me. They just need to check their used vehicles over better so they don't sell them with existing problems. I would definitely buy another car from them. read more

Daryl was amazing and such a great help! He did everything I asked for and then some! I would strongly recommend Denny Menholt service and Daryl! read more

Excellent service in terms of repairing, cleaning, & customer service but it comes with a price.

At Denny Menholt, I was quoted $3100 in parts and labor to fix a few issues with my truck. I decided to get a second opinion and took my truck to an independent mechanic who was highly recommended by family members. He quoted me $930 for parts and labor and stated that some of the parts the dealership wanted to replace were in perfect working condition. read more