I had a very bad experience here and ended up walking out because the sale stuff was so rude. The…read moreperson ranged from ignoring me, telling me that they wouldn't help me because I wasn't there first (which I was), telling me that I'm hurting my children when I asked to try on a larger size and then "I'm the expert here, you're not you don't know anything." I would not recommend this place. And I requested a larger size because they fit my child with a shoe so small they couldn't walk.

I have taken my two year old son here many times. The owner is amazing! He knows how to fit…read morechildren with the correct size shoes, which can be super challenging as a parent. Also, the quality of the shoes are amazing. They really stand up to a lot of wear and tare. Highly recommend.

Beautiful clothes, I'll give them that! But salesperson in their Riverside Square Mall location is…read morevery snobbish. Older lady. Idk if she's the owner or what but she's always there. I see her EVERYTIME I pass by the store. I go to that mall quite frequently with my kids. She gives you the vibe that if you're not dressed in designer clothes from head to toe, she's not going to pay much attention to you. I was dressed nicely, but maybe not to her "standards". It's as if she's looking down on me. Every question I asked was either met with an irritable tone and sigh or she'd cut me mid-sentence. I ended up not buying anything. I left the store feeling embarrassed when I'm not even supposed to. NEVER GOING BACK THERE AGAIN due to very poor customer service.

This by far my all time favorite children's Boutique..... my daughter was pregnant and I wanted to…read moreput together some outfits..... I was looking for clothing that was beautiful, comfortable easy to care for..... from the minute I walked in the store,I immediately knew I had come to my the right place..... everything I saw I loved.... I told the owner who was very helpful what I needed and she immediately put together the most magnificent layette including the outfit that the baby would wear home from the hospital.... the presentation and packaging was outstanding..... Tammy, the owner did not overlook a single detail..... she made everything very special..... I highly recommend Papillion Bambino for Baby and children's clothing,gifts and accessories.

After spending almost $2k on dresses for my daughters bat mitvah, Ellen the owner has refused to…read moregive me a $100+ rhinestone belt for my daughters service dress that was left behind when I picked up all the dresses. As soon as I realized it was missing, I texted Ellen. No response. I then called the store three times. Ellen assured me she would call me when the seamstress was in to come pick up the belt. The bat mitvah is this weekend... still no belt, and she has kept the $. I will not be shopping at this store for my other daughters and do not recommend. Shame on you, Ellen. You guaranteed the princess treatment for a price, took my money, and once we were "done" it was like my request was an inconvenience. All over a sparkley piece of ribbon! The service is this weekend. Do not use party girl and if you do- BEWARE. Make sure you have everything and its perfect, because once you pay and walk out- you no longer matter.

I was truly trying to avoid visiting such a store SO MUCH! But no matter how hard I tried to avoid…read morethe long drive and this type of experience, it was unavoidable. My daughter doesn't fit into the standard little tiny person size and absolutely NOTHING worked out anywhere and I wasted a ton of time trying. I have to say, that Ellen saved our life and our event. By the time I called her, it was so late, but she made a special appointment for us and came in especially and pretty much saved our lives. We went from trying hundreds of terrible dresses that didn't work out to trying out TWO that BOTH worked and we ended up buying a beautiful dress that made my daughter feel beautiful and special. I have infinite gratitude to express to Ellen, her generosity of time, her expertise in the field! So so grateful for the whole experience which was handled efficiently and professionally with so much flexibility and kindness! Thank you!

This company has the worst customer service of any business I have ever dealt with. Their website…read moreshows all sizes of a product are available, that you can add them to your cart, and then allows you to purchase them. Days later they say your sizes are out of stock. You call them and they have other sizes available, but their website still says ALL sizes are available! They suggest you go on line and make a new order. You are still confused as to what sizes are available. They still want to charge you more shipping to order the new sizes and will not apply promos you used in the original order. Then they want you to find new promos yourself online and call them again to apply the promos and match them to sizes available, even though it says all sizes are available. You can waste hours with these people. Again, worst customer service I've ever dealt with.

Today me and my beloved wanted to get some clothes for our little man,so we went to cookies,because…read moremy wife had a credit of an item that was returned and wanted to use it before we lost it, but when we got there, I did not think, that asking a question would be a mind bender, all we wanted was some white socks and it was like asking a jackass to sit on your foot, they where very unhelpful and when you wanted to get an item from the wall, you had to go through the jungle of fixtures and the racks were so close together that the most skinny person could not go through. Avoid this cookies with all cost they are bad for your health. Now the only thing I can say they have good they can move the line to get you out of there .

Easily, some of the hippest, most trend setting clothes around for young girls. That's probably…read morewhy you see their clothes on many celebrities children. On top of that the owners are some of the kindest people you will ever meet.

Love how I was able to buy toys from a small retailer. Easy to buy from website, fast shipping…read morewith step by step communication, and toy came as advertised. A++++

Maybe ok if you live NEAR the store. Not good for anywhere else. Ordered items May 16th. Wrote…read moreemails to on 1 dancewear, and beyond the barre, TWICE with no reply at all. Asked via Instagram about order on May 21st, was told "we will look into this and let you know". That was 230pm. Went back on to see if they have any info, not a word back!!!!! I had to reach out again, and this time I'm told both emails address are correct for customer service but do NOT WORK (it was the "server" four times). Not great business practice. Then it was looked into, I was placed on hold and immediately whole on hold, a tracking number was created and I was told "this shipped out today" which is a total lie due to my ability to see tracking, and that shipping label was created while on IG asking about my order. I told them to please cancel, that's super shady to do. They kept saying "it shipped, it shipped" checked for two days, tracking number was invalid, nothing ever left them to come to me total lies. Avoid this store and on 1 dancewear unless you like being swindled. Horrible customer service, non working customer service email addresses for both stores, create shipping labels upon asking for an update, and nothing ever shipped. DO NOT BUY ONLINE!!!!! TOTAL DRAMA AND HORRIBLE CUSTOMER SERVICE!!! NEVER AGAIN.

I don't recommend ordering from their website. I ordered pointe shoes and tights online then called…read moreand spoke with them over the phone to make sure they had the pointe shoes. They confirmed they did (I actually waited while they physically checked to find the shoes). Then they sent me a completely different size and wrong color tights! I ordered pink and they sent me caramel tights. So I had to go to the post office and return them. And after 2 weeks of items being returned (delivered and received per usps tracking), still no refund. And just like the other reviews of horrible experiences, I called many times to get their "we will look into it and call you back" and never ever got a return call. I don't think this is a very honest business. How do you mistaken caramel tights for pink ones? And how do you double check the size and send completely different ones? Maybe they try to rid merchandise through their online customers since some may forget to return or find it a huge hassle.

Lovely selection snd great service. Clothing is well made and really fashionable. The sales person…read morewas very attentive.

Can't get a gift card for the full price of the gifts purchased for us because the two choices are…read moreeither use the receipt and get the credit back to the credit card or don't use the receipt and get store credit for lowest selling price. Why not use the receipt and get the store credit or do an exchange for the price paid so that we can buy different items? Guess that's too much work and they just don't care enough. Just waisted my time. Thanks!