I had a small dent on my brand new Tesla. I bought a new power washer and the arm on the spray was…read morenot tight. Came loose and separated, creating dent and small scratch. Paul is a miracle worker. Not sure how he got to dent and fixed but dent is gone, seriously, like dent never was there. They touched up paint on scratch and is no longer visible unless you get 2" away. If I did not have the scratch, it would be perfect. Convenience was huge, I live in western mass, drove out on way to business trip. Called ahead, arrived at 7:30, out by 8:30. Would have been quicker but they wanted paint to dry. Price was reasonable, a lot less than a body shop. Very happy, highly recommend them!

My fiance backup my car into a yellow pole during a night out. I have a dark blue Toyota Corrola…read moreand the yellow paint was noticeable on my car. I did a little bit of research online and came across Dent'n Scratch. I'm so happy I decided to use their services. I couldn't be happier with the results. Paul was nice and helped me every step of the way. All I had to do was get touch up paint for my car and in an hour the scratches and yellow paint was gone. I will definitely use the again! Highly recommend this place for minor cosmetic work.

I have been dealing with Nick and Cote's Collision for my collision needs for years and years. I…read morejust love how you get the Mom & Pop shop feel out of Cote's Vs Big Corp business where the customer is just a number at the bottom of a spread sheet at the end of the month. Nick has always done great work with attention to the fine details. Thanks Nick & Crew!

Three days after Thanksgiving, my wife and I were in an accident when a deer ran in front of my car…read moreon Rt. 146. After getting an estimate, I wasn't sure where to go so I called Cote Collision and Val told me to come on down. He said he could take the car in a few days. This was great as I did not have rental insurance. When the car was done, it looked great. We were so glad it looked like new. Then, 3 weeks later, a second deer ran into the same quarter panel of the same car. I called Val back and told him that all his good work would need to be done again. Once again, Val and Nick did a great job and the car looks new once more. In the end, not only would I recommend them, but I went back to them three weeks after my first experience. Thanks to the Cote team. Hopefully I won't be seeing you soon, but I would recommend you any day.

I recently took my 1972 Chevelle for some body work to Lord & Son and couldn't be happier. They…read moredid a spectacular job and matched the paint perfectly, came in under their original estimate and performed the quickly. An absolute pleasure to work with this shop. And a veteran to boot! Top notch!!

Last year sometime I stopped in to get a quote on a much needed bad repair (done prior to me buying…read morethis car and repaired by who knows) on my lift gate. My lift gate had a bad crack and was definitely starting to Rust and slowly get worse each passing year. Wayne quoted me a fair price and I went home to think about it. A year passed and I go back to get an updated quote just in case the quote went up which would be more than understandable. He remembers me and quotes me the same price as at least a year prior. I finally decide to get in his schedule and have this horrible crack from a poorly done repair taken care of. Fast forward to yesterday. Omg it looks beautiful! He kept in contact during the week to communicate about the progress and when it would be ready. I was so happy when my husband brought it home and I finally saw how it looks. Amazing. You'd never know it was there. My family had always gone to be place that had closed due to the owners retiring in Waltham and once we moved out this way we feared we could never find a place that was Honest and friendly and did as good of a job. Well, we've found THE place( though I am hoping to not have to need any repairs done anytime soon lol) Wayne is so personable and fair and does great work! So glad I found this place!

Just picked up our car from Harris! What I'll say sets this place apart from other shops is the top…read morenotch service, communication, and efficiency. Alex is there for you the whole way through. He's flexible with pick up and drop off times - which is so appreciated for having a busy schedule. Pricing is similar to another quote we received for the repair. Would drive the extra distance to come here again :) The interior/exterior detail is such a nice added touch.

Great experience recently working with Alex and Harris Auto Body. Had a minor dent in my trunk from…read morea parking lot fender bender. Alex took great care of me and got the dent fixed in a timely manner. He clearly communicated with me throughout the process and was available to answer any of my questions. A true professional. I would highly recommend using Harris Auto Body for any auto body issues.

We've used Tony's for several issues over the years and they've always been great. This last…read moreexperience not so much. They replaced the bumper on our truck after we were hit at a stoplight-they secured payment and set up a rental car-when it came to pick up today-they released the truck to us and reimbursed us for the car rental-no sooner did we drive away-we noticed the lights on the tail gate were not seated. contacted Tony's and he knew exactly what was wrong-even though the day before we were told they would double check everything prior to pick up today-apparently that didn't happen. We were told we'd get a call when "one of his guys came in"....the business closes at 12pm and since its 1:30pm and still haven't heard anything -I'm sure we won't be today. Disappointing -would have just taken some communication on the business' part-we're reasonable-but won't be back.

Just bought a 2002 Cadillac Deville that's been sitting for a about a year so I brought it right…read moreover to Tonys Collision to get the odds and ends fixed so I can pass inspection. They fixed the regulators and all the switches in the car doors so that u may use my windows, they replaced a leaky break line, spark plugs,valve covers and AC charge. I'm very happy with the service I get when I come here.

Tom and his team were amazing to deal with! Made the whole repair process seamless and stress free…read more Despite my vehicle being there through Christmas and New Year's, it was still done within a reasonable time. And when I picked it up, it was washed and vacuumed, windows and interior cleaned. Highly recommend

2018 Update--- It looks like a recent customer had a…read moresimilar experience as I did, so I changed my rating from a 2 to a 1 because they don't seem to have improved. I also spoke with a few others who had work done in the past 3 years and it's disappointing. --- I recently brought my 2014 Civic here for repairs after my parked car was hit. I really don't like to post a negative review of a small business, but my experience was such that I feel compelled to say something. At the very least maybe management will see and make some improvements going forward. When I picked up my car I found the front tire had what looked like paint from the job, and the spacing between my front bumper and the body of the car was the same as when I brought it in, that is to say, it was still separated (1/4 inch) from the accident damage. I was notified at closing before the weekend that my car was completed. Unfortunately I couldn't pick it up for another 4 days because of Labor Day weekend. And I couldn't pick it up after they closed because my car was still on the lift, which seemed odd to me. 4 days later I picked it up and it looked only partially completed. So arrangements had to be made to bring it back, and at that point there was no apology or strong desire to make things right. If anything my complaint seemed to inconvenience the person I spoke with over the phone. Two days later I picked it up and I will give credit that there was some sense of an acknowledgment that it wasn't done right the first time. Nevertheless, it still wasn't fixed 100% as I was told the bumper would need to be replaced to get it to 100%. I was also told that it was unlikely insurance would pay for an OEM bumper, though when I talked to my insurance company they said an OEM part would be approved as long as the appraiser decided it was necessary. What should have happened is the appraiser should have been called when it was discovered that the bumper wasn't able to be secured properly. At this point I am choosing to live with the gap because my alternative is to start the whole process over with Kearns. I can't take it somewhere else because insurance only pays for a job once. But I think the goal should not have been to mostly fix the car, or the get it to a point where the customer can learn to live with it. The goal should be to fix it 100%, especially where the car is only a few years old. I'm disappointed with the experience and the result. 2 stars for the fact that the side view mirror and the body paint were done right, minus the overspray on the tires that I still haven't been able to completely clean off. But I wish I took my car somewhere else and felt like customer satisfaction and quality work was a higher priority. I would have driven much farther to get those things.

I've had more than my share of bumps and scratches in the past few years and I am so happy that…read moreCharlton City Auto Body was recommended to me. They are polite, on time and I think very reasonable. Excellent people to work with.

I am an extremely fussy vehicle owner in regards to paint and related body defects/repairs. Steve…read moreCove and his workers were nothing short of total Excellence on repairs to my 2015 Lexus LX570 SUV which is my baby! Paint work and related body work was nothing short of spectacular!!! Vehicle was very well cleaned before being returned to me in A1 condition!! Prompt, professional and quality service, can't get much better than that !!!

I am very happy with their services. I took my car there at least 6 times, and every time I was…read moreserviced with professionalism. They are also very honest, one time my car was leaking oil and with the engine light on, before they did anything they search their system and found out that my car had a open recall, went to the dealer and didn't pay a dime. Professional and courteous, they definitely have my repeated business.

Received a detail inside and out but when I paid they never asked until several weeks later if I…read morewas satisfied. I would have mentioned it on my way out but they were too engrossed in speaking Spanish to each other. That was nice that the owner bothered to call later. I told him the work was marginal or so-so. He didn't ask why. They never cleaned the carpet on the drivers side as there was lipstick glaring that was never touched. I wouldn't go back, work was not worth what I paid.