ABOVE & BEYOND EXCELLENT SERVICE! My car suffered front end damage in an accident and I had Best…read moreAuto Body repair it. This is the second time I had used this auto body shop. Upon return of my repaired vehicle, the front driver's side headlight stopped working. I called to ask if Best Auto Body would check it out. Mike Hanc, the owner, said they would happily fix it. Most likely the bulb had come loose from its connection. They did that but here's the amazing part of the story. Mike asked if the car could be brought there that day. I said the car was parked at the MBTA commuter rail station and that a set of car keys was available at my house. He went to my house, received the car keys from my neighbor, picked up and returned the car from the MBTA parking lot, returned the keys to my neighbor and fixed the issue. AMAZING.

I could not have asked for a better experience. Mike responded immediately after my insurance…read morecompany contacted him (Monday)- and I brought the car in the next day - his team ordered the parts, they came in by Friday, and on Monday, I drove there where my insurance rental was waiting. 10 days later, a call that the car was done - the job was perfect, and i dropped off the rental that afternoon. It was absolutely painless - Mike's coordination with Mapfre's E-Z Car program just made it a piece of cake. I hope i don't see him again for a while, but if i need auto body work done - he's the guy! If i could give 6 stars i would.

Excellent work and customer service. I was kept informed of progress on the status of the repair…read moreand the rental car involvement was easy

Wow My insurance company, Progressive recommended Minucci…read moreAuto Body in Ashland.. They are terrific! They estimated a week earlier than other estimates and they had no issues getting parts unlike other shops that said this would be an issue. They buffed my car and cleaned the interiors and it looks brand new! I feel like felt I am driving a new car. Thank you John! You and your team are The Best!

My 2015 ford Taurus was can opened on passenger side. Adrianna worked with insurance to get the car…read morecompletely repaired and back on the road. A+++ rating from me!

Adriana of 508 auto body does great work. She and her staff…read more Work the job until it is done. End of story. Use them.

Received a detail inside and out but when I paid they never asked until several weeks later if I…read morewas satisfied. I would have mentioned it on my way out but they were too engrossed in speaking Spanish to each other. That was nice that the owner bothered to call later. I told him the work was marginal or so-so. He didn't ask why. They never cleaned the carpet on the drivers side as there was lipstick glaring that was never touched. I wouldn't go back, work was not worth what I paid.

This place will rob you blind will give you a good price to get you in the door...but wait Mark my…read morewords your phone will ring with your vehicle need something more..do your self a favor go somewhere else say your time and money

This is the best shop around. Multiple cars of ours have been fixed / cleaned here and every time…read morethey come back perfect! They even cleaned the inside and outside of my cars each time. They also have really clean rental cars on site, that made my drop off and pick up easy. Thank you to everyone at Ultra Shine, this is the only place that I will allow to fix mine or anyone in my family's car.

Response to Heather: I responded to your email with no response at 9:50am so this is the response…read moreyou sent as opposed to addressing my email directly which I transparently shared in the review. Second, the issue again is service. Your staffs service was the issue which I believe I clearly articulated. I would hate for that to get lost in your response for others as they are making their own decisions about patroning your auto shop. Please note, Yelp is a space for the consumer to share insights not engage in a debate with ownership when their is no accountability or direct addressing of the post. So to be clear, my issue is the service when I arrived and as I was interacting with Mike and I in no way indicated your service was poor. Now your comment stating that I wasn't spoken to "how I would like" implies zero accountability for the customer experience. I would like to have questions answered and be able to discuss the work done on my car as would anyone with the person reviewing it. Your message fails to address that sole issue. Again, best of luck with your philosophy and business approach, as it clearly works for others and not for me. I would just would review, if this is your approach, your Yelp history description where you explain that treating people well is a priority. That must have changed. Original response: I guess the experience depends on who you are and what you're perceived ability to finance you vehicle is by the employees. I am off for parental leave and just in survival mode as one tends to be in the first weeks and was not wearing my executive suite or clothing, so unfortunately no one would not know that I run a small organization. Apparently that determines the service because when I arrived for an estimate, I was excited because this auto shop comes HIGHLY recommended. I was going to spend several thousand dollars to fix a small fender bender and then ask about detailing services. However I will not be engaging with this organization again because I was treated with such indifference that I can't imagine patroning this organization. When I arrived, and was assigned someone to draft the estimate, I approached this staff member, I believe his name was Mike, and asked questions because I had already gotten a quote. He would not look at the other estimate I had and didn't discuss anything with me. I was told that the price will be the same as the other shops and that I should just check my email for his estimate and we can talk then. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions BEFORE and AFTER I received their estimate. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This individuals quote came 12 hours later. Their work is probably great, but their treatment of me as a customer was disappointing given how much work I was intending to pay for. In my opinion, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price" according to their rep. Fun fact, their quote was the most expensive quote. Go figure lol Update: The response was "I am sorry the estimator did not converse with you the way you would like." Again, customer service appears optional. My response was as follows when the manager referenced their reputation as well: "I actually came because of the reputation, including the fact that I was looking for detailing estimates as well but I never got to that. Because when I approached your staff and asked questions, again I was told that the price will be the same and that I should just check my email. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This one came 12 hours later. But again, this is not meant to be an insult or belabored discussion. Just feedback. I will let you get back to you every day business but just remember, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price."

I had a small dent on my brand new Tesla. I bought a new power washer and the arm on the spray was…read morenot tight. Came loose and separated, creating dent and small scratch. Paul is a miracle worker. Not sure how he got to dent and fixed but dent is gone, seriously, like dent never was there. They touched up paint on scratch and is no longer visible unless you get 2" away. If I did not have the scratch, it would be perfect. Convenience was huge, I live in western mass, drove out on way to business trip. Called ahead, arrived at 7:30, out by 8:30. Would have been quicker but they wanted paint to dry. Price was reasonable, a lot less than a body shop. Very happy, highly recommend them!

My fiance backup my car into a yellow pole during a night out. I have a dark blue Toyota Corrola…read moreand the yellow paint was noticeable on my car. I did a little bit of research online and came across Dent'n Scratch. I'm so happy I decided to use their services. I couldn't be happier with the results. Paul was nice and helped me every step of the way. All I had to do was get touch up paint for my car and in an hour the scratches and yellow paint was gone. I will definitely use the again! Highly recommend this place for minor cosmetic work.

My whole family has been coming here for years and Audettes has never disappointed. Norman and crew…read moreare the absolute best and it shows in their work. The quality of work is impeccable and they will go out of their way to please the customer. Their prices are very reasonable and affordable and deliver in value. I highly recommend Audettes Auto Body for any body work or paint work you may need to get done. They're awesome people who have been doing this for over 50+ years.

So...I have a 2019 Jeep Wrangler in Mojito Green, which unfortunately comes with an inherent…read moreproblem of corrosion due to cross contamination of metals. I had it "fixed" by a Jeep body shop at Brigham Gill Jeep in Natick which took the situation from bad to worse. Mismatching panels, over spray on the inside of the doors, chipped torque screws, and just a shabby experience all around....oh! And the bubbling of the paint returned in less than a year. Great stuff... Anyway, decided to try a different dealer that had an amazing collision center...Herb Chambers of Millbury. Unfortunately I was not allowed to use their Collision Center as I wasn't in an accident, but was sent to Audette's Auto Body. Divine Intervention. Norman and team are outstanding! The phone is always answered politely and coherently...you can hear the smile on the other end. Norman is informative, and completely honest with what he expects out of the repair. I picked up my Jeep today and it's better than new. The highest recommendation I can give is that even if I were to have work which required me to pay out of pocket, I would go there in a heartbeat, and I live nowhere near!!!

Had my 2006 Prius completely detailed, interior, exterior and engine for the first time. Will not…read morewait another 19 years to have done again. Looks as good if not better than when I drove it out of the showroom. The only thing missing is the new car smell. The service is outstanding and their will not hesitate to use them again. Thank you Julio. Ed

They restored my car to pristine showroom condition. Call…read morethem to make an appointment.