My kids go to little jaws big smiles. The staff and dentists have all been very professional and…read moregreat with kids, making them feel comfortable and helping them relax during their cleanings and examination. The waiting room is decorated nicely and so are the exam rooms.

Visited in March 2023. Pros: The hygienist that cleaned all…read more3 of my childrens' teeth was absolutely amazing. Cons: Business policies. They are "out of network" with all insurance providers and what this means is you will need to pay out of pocket at time of service. They will invoice insurance on your behalf, and you will get reimbursed by insurance. Beware that LJBS will invoice at the full cash rate not at the agreed upon contract rate. In our case the discrepancy between full cash rate vs agreed upon contract rate amounted to $250. So not only did I need to pay $650 out of pocket for 3 kids, for a normal run of the mill dental cleaning and check up, I was only reimbursed $400 from insurance. I've lived in 3 different countries, 7 cities - I've never come across a practice where you must pay out of pocket first. So if you're ok potentially being reimbursed less for a general service that is fully covered by insurance for basic needs, the hygienist is awesome.

Dr. Zax is the best dentist in the area. Got me right in and with great music too!read more

I had heard a few rave reviews about Dr. Zax from some friends. Since my dentist of 20 years…read morepacked up and retired without a !?@%ing word to anyone, I was in a pinch to find a new one. Called up Dr. Zax's office and the appointment making process was pleasant and quick. That's where the positivity of this review ends. I also want to preface this review with the fact that I am NOT one of those people who is terrified of the dentist. I have never been afraid of any doctor. I spent nearly three hours at their office from start to finish. For a CLEANING! A Cleaning! Waited in the waiting room for a half an hour. Sat in the torture chair for an hour and a half. Waited another half an hour for the doctor to review the Grim Reaper's work. Waited ten minutes for doctor to get off of her cell phone. Listened to the doctor try to convince me for another ten minutes that I "might" have a cavity (I am 42 years old and have never had a cavity) and that I will need to come back and get it "fixed" for a few more hundred dollars. The rooms were freezing. Maybe they need to be, I don't know. The dental assistant proceeded to tell me everything that my previous dentist had done wrong in the last twenty years. Picked at my teeth with her mouth-hatchet for far longer than I've ever had anyone do in the past. My entire mouth was sore for two days (again, a first) and I had a headache for 24 hours after that appointment. The receptionist is very cheery. So thanks for that. Good music in the office too. Yeah, that's all I got.

I've been coming here with my children for nearly 3 years, and we love the practice! Not only are…read morethe office staff friendly and accommodating, but the dental assistants who do the cleanings are wonderfully patient with the very youngest patients, and those who have special needs such as my nearly adult son with severe autism. My kids actually look forward to going to see the dentist without being bribed by toys, etc. I especially enjoy scheduling our appointments to occur concurrently so we can get in and out in the minimum amount of time. The later hours maintained by this office also allow me to schedule even on school days without having to pull my children out of school early.

I came across something unbelievably annoying this morning...being punished for being a healthcare…read moreworker. I had a normal teeth cleaning scheduled for this morning. When I went in, they took my temperature and asked me if I had come in contact with any covid positive patients. I said, not in about three weeks but I am a nurse so I cannot guarantee. (My employer is listed on my file!) I work outside of the home and therefore the risk is there. I explained the use of PPE at my place of employment, and how there are better processes in place than most and definitely better than some Joe Schmo hanging out at wegmans without a mask. But don't you worry, she "respectfully declined" seeing me today because she just cannot be sure. Are you flipping kidding me?! How is anyone 100% sure?! Why don't they send these screening questions before we get to the door?! What's the moral of the story? If you want your teeth cleaned, answer the questions with a lie to make them feel better. I appreciate her respectfully declining because I will be respectfully taking my business elsewhere and respectfully letting everyone I come in contact with the absolute hypocrisy of this establishment. If you're afraid to work with the public, then maybe don't open?! CNY Family Dentistry...not a good choice. Side note-this was after I had to remind them REPEATEDLY to stop changing my appointments without asking me. I would get reminders of appointment changes all throughout the year and when I would have initially scheduled all three kids to go at once, I would end up spending three hours at the dentist office due to their poor scheduling abilities. Too bad the office staff is awful because Dr. Vignogna is nice. Too bad...

Amazing!!! The office is decorated so nicely for kids and has so many fun things for them to do…read morewhile they wait! My son had a bluey themed room with a tv above his head so it was more fun and inviting for him! The dentist and hygienist were so kind, accommodating, and so good with my son!! I was so nervous leading up to it but they were phenomenal! Highly highly recommend! I only wish they took adult patients!!

Here's an honest review of this dental practice. We had two appointments at this office. Our first…read morevisit in 2021 went great with Dr. Young. He was friendly, kind and patient. Even the hygienist was very kind and patient with our 5 year old child. Our child did not have any cavities or dental concerns so we scheduled a return visit for the following year. Our second visit was today and we had a horrible experience. We met with a different hygienist than before and she was rude, inpatient and made our child feel extremely uncomfortable with her remarks. Our child was nervous and started crying when the hygienist came in. Instead of being calm and patient, the hygienist told our child if she did not stop crying " Mommy would have to wait in the waiting room." Then she proceeded to call another hygienist in and told me to hold my child down so they could brush her teeth. I said, ABSOLUTELY NOT! If my child is nervous, why would I restrain her? That sounds very aggressive and abusive to me. I told the hygienist that we can cancel the appointment or try again another time. She walked us to the checkout area. As we were checking out I asked to schedule an appointment with Dr. Young ( the first doctor we saw). The secretary was nice and said she would do it, but before she could put the appointment in Dr. Michael B. Quigley came out and refused to let us reschedule our appointment. His exact words were " If your child cannot handle seeing different providers maybe you should go somewhere else to a smaller, more private practice." I said " Are you refusing us services? " He said " We are not going to reschedule you." He also proceeded to tell me he owns the practice. His racist undertone was disturbing to say the least. I would never go back there again. Dr. Michael B. Quigley and the hygienist we saw today owe our family an apology. The way they treated my child and I was unacceptable.

The staff is friendly. The hygienist is friendly, highly professional and provides an excellent…read morecleaning.

While the staff was pleasant and professional, I would not let Dr Hogan work on me ever again. He…read moreapplied a veneer to my front teeth after I had explicitly told the office I did not want this procedure. As he applied it, he stated to his dental assistant "I want to see if it changes/hides the stains". Years later the treatment is wearing off and my enamel is now ruined, all because he wanted to see how it would work.

The staff alone is worth the visit! They do honestly care about what they do and treat you like a…read moreperson!! Each one knows the people they are taking care of and are genuine about your care!! No one likes going to the Dr's but I actually look forward to coming here because you leave feeling like you were actually taken care of and not just herded through. I've had oral surgery, cleanings and regular dental work done there. I would HIGHLY recommend this office!! Thank you all!!

I just went today for consult and treatment plan and I was more than satisfied with them. They…read moreanswered all my questions and treated me respectfully. They are very friendly and try to find the best options for you. Can't wait to get started on my treatment plan. HIGHLY recommend this office.

The staff are very friendly and patient with my autistic son. We always have a great experience.read more

Clean appearance, but problems with actual business. Multiple appointments were scheduled for…read morespecific treatments, we show up to the appointments and they didn't slot time for services so we had to pay for more appointments to complete what should've been done in one visit. Zero accountability. They love charging for additional services and exams even when it's their fault. Makes no sense but it's happened a few times. Our PPO is in network and we still received bills of $60-80 per appt for fully covered services because they don't follow their contracted rates schedule? We were incorrectly told our insurance didn't cover routine X-rays and after investigating, a note was put on the account not to do covered X-rays...so they lied directly to parents and neglected covered routine preventative care for a child. When addressed, we were told it's not their job to know insurance coverage. Then why are you telling us what is/is not covered to begin with? When asked within the same hour as the appt to do the covered xray they said wasn't covered but is in fact covered, they said we need to make another appt and pay another exam fee. To get an appointment outside of school hours, you'll have to neglect your child's health and only take them once a year for cleanings because it takes 11 months to get an appointment outside of school hours. They take state aid and this level of service may be acceptable at zero cost of share, but it's not worth the frustration for those who pay their own bills.

Abruptly closed, withheld xrays and deposit for treatments and no return calls. Years of service…read moreand this is how we are treated. I have contacted the morning news and reported to bbb. Very disappointing

It seems like my son needed so much unnecessary and expensive $ work. Since leaving the practice 2…read moreyears ago, my child has not needed anything but a cleaning. I've spent thousands $$$ at the kids dentist unnecessarily. I should have trusted my gut and went somewhere else initially.