I just moved back to area, from living in NC for two years. So happy to be back to a dental office…read morewho listens to my concerns.

I've been going here since I was 4 years old. These people are amazing!! Friendly, happy, helpful,…read morepositive...

It was easy to schedule an appointment to see the dentist as a new patient. The staff and the…read moredoctor were friendly and the office is comfortable. It doesn't even have that awful dentist office smell! I was pleased with the way Dr. Whipple explained my dental issues and what the appropriate treatment would be. Be aware that they don't perform root canals in office, but refer you to an endodontist, which can be good or bad. For me, it's inconvenient to have to go to another office (hence the four star rating), but there's certainly nothing wrong with having a specialist do the procedure. I plan to have my routine care at Seven Valley Dental from now on.

I got severely misled and lied to about the costs of this place. They have fancy new equipment and…read morenice smiles, but they charge about 3 times as much as other places in the area, which are also just as good in terms of quality of service. In particular, I was told that they accept all insurance there. Then after I get a bill for more than $400, and brought to their attention that my insurance would not cover that, I was told first that they don't accept any insurance, and secondly that I was wrong because no one there would have told me that to begin with! The tried to explain to me how it was all my fault that I had misheard what I was originally told. I was also told that I would receive a follow-up call from the office manager to discuss further, but I have heard nothing after multiple calls to their office. Talk about bait and switch. Swindlers. Take your business elsewhere. There's something rotten below that enamel.

Cortland dental are am azing…read moreI was scared getting dentures But now that I have them they Look like my real teeth but 10 yrs younger.thank you doctor and staff I love my new teeth.if anyone needs new teeth I would say yes go to them 1000%

I have only been here twice but that's more than enough to leave a lasting negative impression…read more The first was when I was six years old and I needed a cavity filled. the dentist numbed me up and started working but I still felt everything and started crying. they kept going instead of helping The second time was in highschool. I needed two molars removed because they were abscessed. the same thing happened where, despite being "numbed", I still felt everything happening. I got overwhelmed and started screaming. Instead of stopping and helping me calm down, the assistant told me to "shut up" because I was "scaring the other patients". The dentist then BROKE one of the teeth he was removing and i almost choked on a piece of it. I don't care if it's conveniently placed. This office is a nightmare and it the reason I can't go to the dentist anymore. I wish I was exaggerating.

I had the best experience with this office-at all levels…read more First, I need to say-Taylor needs a raise and that is worth repeating. Taylor needs a raise. What a pleasant, kind problem solver-Taylor figured out what was going on for me and confirmed an appointment for me. She followed up, talked to my insurance and got me started down this path- which is epic. She made sure a new patient got a chance, time and a warm welcome. I am having problems. Problems with my teeth, insurance, my current dentist, my current periodontist and getting my proposed surgery ( which I now know makes no sense to have). I. drove 40 miles one way to get here to this location because I've been trying to get surgery for way too long- a surgery that wouldn't really help me but others said was the correct approach. Aspen Cortland rolled out the red carpet and delivered for me- big time. Todd kicked butt and got me an appointment with Aspen vestal for a follow up on a potential root canal for 3 days after my visit. 3 days!! Todd made sure things went smoothly for me at the Cortland appointment but also for my for future care at a different office. What great patient care. He also helped explain some technical stuff for me in PLAIN ENGLISH!! Actually every one here took the time and spoke plainly and not in a condescending way. But the conversations were one human to another. Wow what a fantastic and fresh way to run a dental practice. Speaking of one to one human contact and explaining things well- Dr Alex Sonesson. He is probably the best dentist/oral surgeon I have ever met. He explained my films, my pain and my old diagnosis and why the surgery that was suggested for me might not be practically correct for me and how our focus should shift!! Wow. What a lovely and life changing appointment. 5 stars for them all. Every single person I met here contributed to my health. I cannot recommend this practice enough. Thank you

Consumer BEWARE…read more Aspen Dental in Cortland NY has the worst service, on ALL levels I have ever seen. First, their hours, see picture attached, they are only open two days a week (on average). That means, if you need an appointment on 12/4, your next available will be 1/15. I'll take my records thank you, I'm done! Second, their work is bad. I had two fillings done on my two front teeth because I over brushed. They filled them with a yellowish filling. All my teeth are white except my two front teeth (I don't smoke and avoid staining beverages). I'm afraid to smile. When I went back to have it fixed, they polished them, which made it ok, for a few weeks. When I called to have it fixed again, I got the pricing for what I would have to pay. THEY DONT BACK UP THIER BAD WORK. It's a revolving door of new doctors. One time it must have been the new doctors first day, talk about scary. Covered in water because she didn't know the equipment. Your a test subject! The office staff, there are a lot of them, some of them know what's going on, they told me when they saw what they did to my teeth, "oh you want this dr, he's the owner, he's good" they know that the dentists are NOT GOOD, they try to help. Some of them are NASTY! They are like, take a number. Because just because they are closed almost all the time doesn't mean the office staff is not still there, everyday, working behind locked doors, NOT ANSWERING THE PHONE, but if you show up they may let you in, to tell you they can make an appointment for you five weeks out. Keep it local, I called a local recommended dentist and got an appointment 2 days out. Hopefully they can fix what aspen screwed up. It's going to cost me though. I have never in my lifetime seen service as bad as Aspen. I rarely write a bad review, I'm pretty easy going, but this place is scary. Beware.

This dentist office is old and out of date so If looks matter to you than it's prob not the place…read morefor you. But the dentist is amazing. He works with you to make you happy regardless of what your insurance will or won't pay for. He smiles at me and is pleasant every time even though I have extreme dental anxiety and have literally jumped out of the chair! He is kind and I've taken my children , one who is Autistic there without issue . He will get you in quickly rather than waiting 6 months for an appointment just to have the other guys cancel it on you and make you wait again!

I have been going to this dentist for about 10 years now and I am always satisfied with how all of…read morethe work comes out. The dentist is a really funny and chill. I will always go there to get my teeth done!