I was so excited to get my teeth fixed up, I was pregnant during covid and was unable to get dental…read morecare and lost a couple of fillings which turned into required root canals and crowns. I went to the dentist and they said we're going to fix you. they scheduled me for my procedure, I didn't receive any instructions or printouts. I didn't know what was happening. I didn't know what to expect. while I was in the dental chair, the dentist asked the assistant. if she made sure that the insurance approved everything, he then asked her if she was sure that they approved a tooth that didn't need a route canal for a crown and he kind of chuckled.. The dentist completely numbed my mouth before they got the imprint for the crowns, they were pretty much doing root canals and crowns on probably 2/3 of my mouth. including my front teeth. after he was done with the dental work he went to put the temporaries on and they wouldn't fit. I asked him specifically. is this going to cause issues with the teeth wearing down and the crowns fitting properly and he said no no no don't worry about it. so a couple of weeks go by, after literally suffering to death with the healing process, I go to go in for my appointment for my crowns and they called me the day before and told me their crown machine was broken and that the parts would be in on Monday, this was a Friday. a Friday. they scheduled me for Monday, I called on Monday to make sure that everything was going to be ready and they said I'm glad that you called because the crown machine is still broken. we did get the part. so this went on for several weeks with these temporaries on half of the teeth that required temporaries. finally they let me know that they had my crowns. so I went in for my appointment and they showed them to me and I was like they're gigantic. I have small teeth, my mother has small teeth. my aunts have small teeth. so the dentist goes to put the crowns in my mouth and they won't fit because they're too big. he was able to fit some of them in the top right side of my mouth, but the other ones he had already put the cement in to put them in my mouth and they wouldn't fit, so he sent in the technician that makes the teeth I guess. and the technician was complaining about how he had already put the cement in the crowns and he couldn't fix it. so here I have this dental technician drilling on my regular teeth. trying to make the crowns fit in my mouth when the teeth were just way too big. The ones that the dentists was able to fit in were painful because they were too tight. so I went home with a couple of the crowns in my mouth that I needed, I expected to come back in and give the rest of the crowns put on but they again would not fit a couple of weeks later. and then again I came in for another appointment and they wouldn't fit yet again. One of the crowns that he was able to fit on was so tight that over this period of time the tooth slowly pushed forward to the point where it snapped off the metal post. The dentist did not try to fix this and I ended up having this tooth removed and it was not a bad tooth. so removing it was very painful and required extra healing time and I still have a huge divot in the gums above where the tooth was removed. I ended up with a partial, the partial did not fit. I messaged them and they promised me that they were going to fix the problem and fix the teeth and I went in and yet again they didn't fit properly. they were able to get them in finally, and then that same week three of them fell out. The next week. two more fell out. I called them. I told them that the crowns were falling out and I wasn't eating sticky stuff and I was following directions that I had found online on how to be cautious with your crowns. The dentist fixed the one front tooth that the crown had fallen off of and I asked about the other crowns which there were five of them at this point that I did not have in my mouth and the dentist said we are fixing this tooth. after he finally got the front tooth placed back in my mouth, the dental assistant asked me if I wanted to schedule a cleaning, nothing about the crowns that were still missing out of my mouth. they also left open my dental records on their computer while they left the room and I saw that they lied about what I had said and what had occurred. do not trust these people. My teeth were way better before I went to them. if I could go back and do it over again I would never have gone to Cortland dental..

Very awful, rude and disrespectful. Doesn't care to explain what he's doing and does horrible work…read more Destroys teeth. Left two teeth leaking, according to my new dentist. He ruined two out of two teeth he worked on... Stay away from this office if you care about your teeth!!

I just moved back to area, from living in NC for two years. So happy to be back to a dental office…read morewho listens to my concerns.

I've been going here since I was 4 years old. These people are amazing!! Friendly, happy, helpful,…read morepositive...

It was easy to schedule an appointment to see the dentist as a new patient. The staff and the…read moredoctor were friendly and the office is comfortable. It doesn't even have that awful dentist office smell! I was pleased with the way Dr. Whipple explained my dental issues and what the appropriate treatment would be. Be aware that they don't perform root canals in office, but refer you to an endodontist, which can be good or bad. For me, it's inconvenient to have to go to another office (hence the four star rating), but there's certainly nothing wrong with having a specialist do the procedure. I plan to have my routine care at Seven Valley Dental from now on.

I got severely misled and lied to about the costs of this place. They have fancy new equipment and…read morenice smiles, but they charge about 3 times as much as other places in the area, which are also just as good in terms of quality of service. In particular, I was told that they accept all insurance there. Then after I get a bill for more than $400, and brought to their attention that my insurance would not cover that, I was told first that they don't accept any insurance, and secondly that I was wrong because no one there would have told me that to begin with! The tried to explain to me how it was all my fault that I had misheard what I was originally told. I was also told that I would receive a follow-up call from the office manager to discuss further, but I have heard nothing after multiple calls to their office. Talk about bait and switch. Swindlers. Take your business elsewhere. There's something rotten below that enamel.

I have only been here twice but that's more than enough to leave a lasting negative impression…read more The first was when I was six years old and I needed a cavity filled. the dentist numbed me up and started working but I still felt everything and started crying. they kept going instead of helping The second time was in highschool. I needed two molars removed because they were abscessed. the same thing happened where, despite being "numbed", I still felt everything happening. I got overwhelmed and started screaming. Instead of stopping and helping me calm down, the assistant told me to "shut up" because I was "scaring the other patients". The dentist then BROKE one of the teeth he was removing and i almost choked on a piece of it. I don't care if it's conveniently placed. This office is a nightmare and it the reason I can't go to the dentist anymore. I wish I was exaggerating.

I highly recommend anyone and everyone who is leaving reviews on here to leave them on the BBB. As…read moreof now this facility has an A+ rating and that is absolutely unacceptable. I visited on 3/27 as a new patient for a routine cleaning and X-rays. After explaining that I had a receding gum line causing sensitivity, the dentist's "exam" consisted of him literally hitting my teeth with a metal instrument. When I said it didn't hurt, he dismissed my concerns entirely without further investigation. The "cleaning" was even worse. He spent less than five minutes aggressively scrubbing my teeth, completely ignoring my visible pain and his own assistant's warnings about my sensitivity on my bottom teeth. He continued a personal conversation with his staff while water and drool ran down my neck. There was no scaling/scraping, no flossing, and no polishing--none of the standard care you'd expect from a professional cleaning. I was in and out in 15 minutes and charged $210 for an incomplete, painful, and dismissive service. I will never return and strongly suggest looking elsewhere.

I had the best experience with this office-at all levels…read more First, I need to say-Taylor needs a raise and that is worth repeating. Taylor needs a raise. What a pleasant, kind problem solver-Taylor figured out what was going on for me and confirmed an appointment for me. She followed up, talked to my insurance and got me started down this path- which is epic. She made sure a new patient got a chance, time and a warm welcome. I am having problems. Problems with my teeth, insurance, my current dentist, my current periodontist and getting my proposed surgery ( which I now know makes no sense to have). I. drove 40 miles one way to get here to this location because I've been trying to get surgery for way too long- a surgery that wouldn't really help me but others said was the correct approach. Aspen Cortland rolled out the red carpet and delivered for me- big time. Todd kicked butt and got me an appointment with Aspen vestal for a follow up on a potential root canal for 3 days after my visit. 3 days!! Todd made sure things went smoothly for me at the Cortland appointment but also for my for future care at a different office. What great patient care. He also helped explain some technical stuff for me in PLAIN ENGLISH!! Actually every one here took the time and spoke plainly and not in a condescending way. But the conversations were one human to another. Wow what a fantastic and fresh way to run a dental practice. Speaking of one to one human contact and explaining things well- Dr Alex Sonesson. He is probably the best dentist/oral surgeon I have ever met. He explained my films, my pain and my old diagnosis and why the surgery that was suggested for me might not be practically correct for me and how our focus should shift!! Wow. What a lovely and life changing appointment. 5 stars for them all. Every single person I met here contributed to my health. I cannot recommend this practice enough. Thank you

My dentist retired, I have been going to him for 30 plus years, never has any issues. went to…read moreApsen Dental and they tell me I have Gingivitis, I need all these fillings and a bit plate. So i had all the work done. 6 month later my fillings have fallen out and they tell me they cant put them back in, I now need crowns put on all my 6 teeth!! tell me its my bite that caused them to fall out. couldn't have been their lousy work. Dentist seems to be on the spectrum, wouldn't answer my questions, or even look at me, just kept leaving the room and coming back. Sent the Dentist hygienist in to send me to finance to start a payment plan for all the crowns. told them I would get a second opinion. Worst Dental Office I have ever been in. they only care about upselling and getting as much money out of you as possible.

This dentist office is old and out of date so If looks matter to you than it's prob not the place…read morefor you. But the dentist is amazing. He works with you to make you happy regardless of what your insurance will or won't pay for. He smiles at me and is pleasant every time even though I have extreme dental anxiety and have literally jumped out of the chair! He is kind and I've taken my children , one who is Autistic there without issue . He will get you in quickly rather than waiting 6 months for an appointment just to have the other guys cancel it on you and make you wait again!

The office just got that much-needed makeover, and it looks fab! Apparently his design-expert wife…read morecame in and put the whip to the pony. Now its modern country kitsch, in a way only upstate NY could do. No more crappy-generic waiting rooms here!

Very unprofessional. Was discussing insurance billing and complaining he wanted to go home so you…read morecould hear it throughout the office. It was beneath him to discuss my case or answer questions, explained nothing. Received shots did not see him again for almost an hour. Upon shoving I don't know what in my mouth, I flinched and was nervous, almost crying and he said to me "are you going to do this? I don't have time for this.".