Amazing dentistry overall was struggling to find good dental care as well so it worked out…read moreperfectly. Great customer service and they listen to what you have to say, clean environment and good people in general.

Kayla is wonderful! Friendly, informative, educational &…read moreall mixed in with humor. I immediately felt at ease with her cool & comfortable style. Her aim for quality care & professionalism hit the bull's eye. Thank you!!!

This practice used to be great,I've been a patient of Dr Brown since he opened an always had…read moreexceptional service and results But ever since Dr Brown has been out due to family ...as the front desk stated, it has gone down hill! Everything they touch now seems to have a problem. Fillings just fall out, or get abscessed, crowns don't fit properly,and are painful. Veneers pop off over and over...... Its so sad that his practice is dying in his absence.... I pray he sees this in time to save it.

Gateway Dental continues to flag my google posts to have them deleted so I'm here and anywhere else…read moreI can post. On 1/2/26 the visit for my husband and I was nothing short of unprofessional by Ms. D at the front desk. We did not realize my husband's insurance had changed to Anthem from UHC at the time he had already had the fillings. Ms. D went back and forth with me about she needed the member ID number and the provider number. At the time, she was not going to allow my husband to get his cleaning. I asked her if she would allow him to go back, while I get with the insurance company to get the information. AT first she didn't. My husband got upset and walked out. I was trying to tell her whatever the cost would be it would be paid, just let him go back while he is off from work now to get the services. I provided her with a telephone number I was given verbally over the phone with Anthem. Ms. D calls the number and couldn't reach anyone. She proceeds to say "the policy is we don't call more than two times". I told her don't call anymore, I am chatting with the company and will get her the information. I provided her with the ID number. She insist I give her a provider number to call. As we all know, she could have just went to check online just as another provider did over the phone today with the member number and his date of birth to see he was active. She didn't want to do it. She didn't like that I spoke up for myself and my husband to her, and didn't mind correcting her when she was wrong. I ended up chatting with an Anthem person, and they provided me with the Provider Number and the Member ID. Gave to her, and which she still did NOT contact. Let's guess. the policy. Yeah ok. She first charged $175, then she charged another $625.00 once someone showed her she didn't charge the correct amount. I provided her with my card to charge it. I asked her okay, so when you all file the claim will yall reimbursement me. She told me I needed to get reimbursed by the insurance company. As I was about to leave, Anthem rep told me once the claim is filed, they will send payment directly to the provider and I would have to coordinate reimbursement from provider. I went back inside and read her what Anthem rep stated. Ms. D then says well yeah that's how it would work. She says they have to let the outsourced person know to reimburse. I called back to speak with an office manager. Ms. D says they don't have an office manager. I asked for the owner to give me a call. Ms D replied "she will give you a call". I said well earlier you told me a he. In addition, Ms. D blatantly refused to provide the discounted rate like she added on the $10,000.00 original rate of a future treatment plan. I asked her about the discount being added on today's visit since it was self pay and she goes "since things went the way it did (or something similar to that)....." then mumbled something else. Ms. D is very unprofessional, condescending, and vindictive. I have taken the extra step in researching Dr. Marlon Brown's telephone number, and left a message. As of today, no phone call so we will not be going back there. It is apparent by other YELP reviews, the front desk/office staff is very unprofessional and I'm Not the only one who has such negative encounters with Ms. D. There needs to be an office manager who is not related to or personally know Ms. D. I am requesting my husband's claim be filed, and make sure yall office reimburse me for whatever the insurance doesn't pay. I have already asked Athem the covered percentage for the codes D4910 (80%), D0120 (100%), D3120 (80%), D2392 (80%), and D2330 (80%). I am requesting refund of all monies minus what the "contracted" rate no later than February 1, 2025 or I will be filing a grievance with the insurance company.

Echoing others, I had an incredibly unprofessional experience with this dental office. I'd been a…read morepatient for nearly five years and scheduled a routine cleaning in mid-January for March 31. On March 30 around 3 PM, they texted asking me to confirm and to send photos of my insurance card, warning I'd be treated as self-pay if I "failed" to do so. Interesting choice of words. After sending the photos, I called to confirm receipt. Instead of checking, the associate asked me to recite numbers from my card. I asked her to review what I'd just sent; she did and then abruptly said they no longer accept my insurance due to new ownership since December 2025. They obviously bought the book of business from the previous provider months ago and "failed" to reach out to customers to flag changes in their insurance policy, and blamed the outgoing provider. While refusing to accept responsibility, they disclosed that their current provider wasn't credentialed and that they'll accept my insurance again after resolving the issue in hopefully another few months. NEWS FLASH: the previous owners were credentialed, so the problem is YOURS, not theirs. I asked to speak with a manager, they said she was busy and would return my call the next day. lol They are probably losing customers by the minute at this point. There goes another one!

I had a very frustrating experience with Dental Care of Braselton that I feel others should be…read moreaware of, especially those using Tricare. When I initially called to establish care and schedule a new patient cleaning, I was specifically instructed to text a copy of my insurance card (front and back) the same day. I did exactly that and received confirmation that my information had been received. Following this, I received multiple appointment confirmations and completed all requested new patient paperwork. However, when I arrived for my 7:00 AM appointment, after providing both my military ID (Tricare) and state ID, I was told--at the front desk--that they do not accept my insurance. This was extremely frustrating and, frankly, unacceptable. Insurance verification is a basic step that should be completed before confirming an appointment, especially after the office explicitly requested and confirmed receipt of my insurance information in advance. To make matters worse, the situation was then redirected back onto me, with the explanation that I had completed my paperwork "too late," despite confirming the appointment multiple times and having already provided the necessary insurance documentation days prior. This does not justify the failure to verify coverage before scheduling or confirming the visit. Patients rely on accurate information when choosing in-network providers, particularly when those providers are listed as in-network on the Tricare website. Wasting a patient's time due to internal miscommunication or lack of verification is highly unprofessional. I hope the office takes steps to improve their verification process so that future patients do not experience the same issue.

I have been a patient for 25 years. I have had the same hygienist the entire time. Josie is…read moreamazing and the entire reason I have been a patient for so long. I cant event tell you the names of the numerous Dentists that I have seen there. I went in over the summer in pain. They had to pull a tooth. I paid over $300 at that time. My Insurance paid over $400. I was in the chair for 20 minutes. Yesterday I receive another invoice for another $100. In total, it was $1K for 20 minutes to pull a tooth. Total price gouging. This is an end to a 25 year relationship.

Not a fan, tried to get my wisdom teeth extracted 3 times and each time it took them months to get…read moreback to me on a final cost with my insurance. And by then I didn't have time to do it cause of school. Plus I paid 100 something dollars just for a consultation. Funny thing is I went to another dentist that was more local and they did it the same day and didn't take months to just get me a price.

Everyone at Colony Square Dental Associates is professional, caring, and kind...AND nearly…read morepainless. I've been a patient there many years and have NEVER come away dissatisfied. Charlotte Swafford

Went to this dentist office with extremely high hopes. Dr.To was very gentle and amazing! Today I…read morewent in for a consultation with Dr. To and another dr and left out in TEARS!!! Instead of what I thought will be a consultation and discussion about what we should do as far as my treatment plan and moving forward, (because I have such a mild case) I felt like I was being tore down about the condition my teeth are in.... Instead of him actually telling me what he could do for me. (STILL DONT KNOW WHAT HE RECOMMENDS) I really feel like the other dr should reevaluate how he discusses things with people that are ONE already not comfortable & TWO going through dental problems!! His deliverance was EXTREMELY BOLD N RUDE!!! HE DIDNT ONCE TELL ME WHAT HE CAN FOR MY TEETH BUT HE KEPT INSISTING I MAY HAVE HEALTH PROBLEMS WHEN IN FACT I DONT !!! And to think I find a welcoming new dentist!!!

Doctor no good anymore only care about money!!! I will find a better one soon I need clean my teeth…read morebad.

The staff here is amazing! Nicole and Sonia are the sweetest. Everyone was extremely helpful and…read moremade sure I understood every step of the process. Dr. Aggarwal was extremely nice and ensured I understood everything that was wrong and what the procedure would entail.

If you are looking for a regular dentist office for basic service, like a cleaning, this Dacula…read morepractice isn't it. The Good: The end result of the cleaning service is very good, but not the best. The Bad & The Ugly: After a cleaning service, a dentist typically comes in and evaluates or inspects the teeth. At least, this has always been my experience elsewhere. At this place, the dentist marches in with dollar signs in his eyes as though you walked in with 15 missing teeth, an overbite, and a misaligned jaw. It is clear that the objective is not to give you a clean bill of good oral health, rather, it is to tell you a host of services that you "need" that they are all to happy to go ahead and jot down in your file and get you set up with an appointment ASAP! I have a reasonable tolerance for nonsense, having dealt with the public in my career, so while the salesman, er, dentist was rattling off procedures, I just said "Hmm, hmmm." After he left the room, I was more than ready to go. But wait! The hygienist asked me to wait a moment while she left the room. That "moment" turned into what felt like 15 minutes of nothing, so my patience did expire, and I made it clear that I needed to go and asked WHAT IS THE WAIT FOR? That's when she owned up and said that they were pricing out all of the procedures and were creating a price list. Why the secrecy? Why couldn't the wait request have included an advisement that they were working on that? I'll tell you why, it's because they knew that there was NO way in you-know-where that I was going for that schtick! I had been here twice, and BOTH times, it was the same song and dance. Continue to wait? Nope! I left! Things may have been different if I have said, "hey Doc, I don't like xyz about my teeth, can you make a recommdation?" But, to just get a cleaning and having an it-ain't-broke-but-we-can-fix-it experience is beyond the pale for a medical facility! That's just like going to the service department at a car dealership. You go in for a simple oil change, but they come back to you with a price list for an urgent engine replacement and a new radiator. Smarmy, grimy, slimy to say the LEAST! If this practice is hard up for cash, how about getting out in these streets and offering services to those who actually need them? I see jacked-up mouths literally everywhere I go. Literally. Stop trying to make money by the hard upselling. They will see me again on the 12th of NEVER! I do NOT recommend for standard dental care services!

Please look out for bills after service. I recently had a dental cleaning. The cleaning was good,…read moreplanning to go back, but I am disappointed that they assured me I would pay cash, my insurance does not cover. I paid everything before the service, only to receive a balance saying that my insurance did not cover it. what again, after I paid, I read reviews about bills, but I did not know it would happen to me.