Front desk was amazing. Loved the personel and the Doctors,…read more what a true authentic, loving and exciting experience! I will come back again!

They are not welcoming here, I went in to get cavities filled and I'm usually good with pain…read moreespecially when I'm at a dentist. The dentist was shoving the needle in my mouth while I groaned in pain telling me to hush instead of letting me have a moment. Anytime I call I get put on hold for at least ten minutes and there is no hospitality here. Just uncomfortable overall.

This practice used to be great,I've been a patient of Dr Brown since he opened an always had…read moreexceptional service and results But ever since Dr Brown has been out due to family ...as the front desk stated, it has gone down hill! Everything they touch now seems to have a problem. Fillings just fall out, or get abscessed, crowns don't fit properly,and are painful. Veneers pop off over and over...... Its so sad that his practice is dying in his absence.... I pray he sees this in time to save it.

Gateway Dental continues to flag my google posts to have them deleted so I'm here and anywhere else…read moreI can post. On 1/2/26 the visit for my husband and I was nothing short of unprofessional by Ms. D at the front desk. We did not realize my husband's insurance had changed to Anthem from UHC at the time he had already had the fillings. Ms. D went back and forth with me about she needed the member ID number and the provider number. At the time, she was not going to allow my husband to get his cleaning. I asked her if she would allow him to go back, while I get with the insurance company to get the information. AT first she didn't. My husband got upset and walked out. I was trying to tell her whatever the cost would be it would be paid, just let him go back while he is off from work now to get the services. I provided her with a telephone number I was given verbally over the phone with Anthem. Ms. D calls the number and couldn't reach anyone. She proceeds to say "the policy is we don't call more than two times". I told her don't call anymore, I am chatting with the company and will get her the information. I provided her with the ID number. She insist I give her a provider number to call. As we all know, she could have just went to check online just as another provider did over the phone today with the member number and his date of birth to see he was active. She didn't want to do it. She didn't like that I spoke up for myself and my husband to her, and didn't mind correcting her when she was wrong. I ended up chatting with an Anthem person, and they provided me with the Provider Number and the Member ID. Gave to her, and which she still did NOT contact. Let's guess. the policy. Yeah ok. She first charged $175, then she charged another $625.00 once someone showed her she didn't charge the correct amount. I provided her with my card to charge it. I asked her okay, so when you all file the claim will yall reimbursement me. She told me I needed to get reimbursed by the insurance company. As I was about to leave, Anthem rep told me once the claim is filed, they will send payment directly to the provider and I would have to coordinate reimbursement from provider. I went back inside and read her what Anthem rep stated. Ms. D then says well yeah that's how it would work. She says they have to let the outsourced person know to reimburse. I called back to speak with an office manager. Ms. D says they don't have an office manager. I asked for the owner to give me a call. Ms D replied "she will give you a call". I said well earlier you told me a he. In addition, Ms. D blatantly refused to provide the discounted rate like she added on the $10,000.00 original rate of a future treatment plan. I asked her about the discount being added on today's visit since it was self pay and she goes "since things went the way it did (or something similar to that)....." then mumbled something else. Ms. D is very unprofessional, condescending, and vindictive. I have taken the extra step in researching Dr. Marlon Brown's telephone number, and left a message. As of today, no phone call so we will not be going back there. It is apparent by other YELP reviews, the front desk/office staff is very unprofessional and I'm Not the only one who has such negative encounters with Ms. D. There needs to be an office manager who is not related to or personally know Ms. D. I am requesting my husband's claim be filed, and make sure yall office reimburse me for whatever the insurance doesn't pay. I have already asked Athem the covered percentage for the codes D4910 (80%), D0120 (100%), D3120 (80%), D2392 (80%), and D2330 (80%). I am requesting refund of all monies minus what the "contracted" rate no later than February 1, 2025 or I will be filing a grievance with the insurance company.

Had a great experience bringing my boys here!…read more Initially you have to walk in to in check in but wait in your car while the children are taken back. It makes sense since it's usually parents that makes it harder for the staff to do their job. The front desk was super nice and patient with me. It was our first time there.. I had cleanings done for both my boys and they had to get x-rays. Pachee (dental hygienist) was such a sweetheart my boys adored her! She made them feel so comfortable they had nothing but good things to say about their experience. Once they were finished with their cleanings, Pachee, came out to my car with their paperwork and explained EVERYTHING to me. What they did, had to do, all the little and big problems, things to watch for, and what they are going to need to do in the future. She broke down and explained the costs it was going to be for their future appointment and I greatly appreciated that! (We were going to Kwon and was always in the dark till the actual appointment day and then would get a bill of 500+ that we had to pay in full before the procedures..) So glad we found this dentistry and only a few minutes from home! Yuss!!

Zero stars!!! The receptionist at the front has the worst attitude. Horrible service!!!read more

Total Transformation Dental and Spa evolved from a dentistry practice opened more than 50 years ago…read moreby Dr. D.O. Baxter and his wife, Dorothy, who was the dental hygienist, to a practice that cares for both the mouth and face. Today's dentists, Julie Marshall, DMD and Doug Baxter, DMD and dental hygienist Dee Russell build on their parents' drive for excellence and compassion for patients, families and friends by staying abreast of the newest innovations and providing a welcoming and comforting retreat for anxiety free dental and facial treatments. my whatsapp number +92 3420994539

I had my first dental appointment here today, and I will be a repeat customer. They won me over…read more Their staff is amazing, their attention to detail is fantastic, and I could not have been more pleased. The practice has been around for two generations, so yes, the decor is a little dated. But I could not care less. Drs. Marshall and Baxter were delightful. To be honest, it kind of felt like stepping back in time. Everyone was amazing. I got a full dental exam/cleaning, teeth whitening, and a full spa facial all in one morning. I arrived at 8:30 and was taken back within minutes, and I left shortly after noon. Rhonda, the aesthetician on-site, has been working there 20 years and is awesome. She created a whole plan of action for my skin, which I desperately needed. These people get all the stars.

Do no go here!!! Dr…read more Gomez, on her first day, was using AI to determine where the pulp of my tooth was, and drilled through it! As a result, I have had to spend $3,000. Root canal, $1600, crown, $1400. obviously I used a different dentist, as Dr. Vancil said to me, verbatim, "I suck at root canals." After which, the practice texted me that they were, "praying for me."

I recently had my first dental appt since the transition and the loss of…read more Dr. Stephens. I have been going to Dr Stephens over 20 years and I knew his family and my daughter was a friend to one of his daughters. I was nervous about the transition but after going to the Auburn office I feel very good about continuing there. It still feels like "friends" that want to help, educate and take care of us. I'm relieved and thankful that this transition seems relatively flawless... Dr. Stephens certainly was kind AND one of a kind ......with that being said I felt that the new "crew" is continuing his legacy!!!! Thanks so much!!!! CH

Having just moved here, I was so thrilled and relieved to have found Dr. Cyndie Kennedy-Townsend as…read moremy new dentist. Her practice is at Benner & Townsend Dentistry (770-867-3275) in Winder and it is the only place to go if you are looking for somewhere that you instantly feel like a member of the family. That is not hyperbole. The entire office was welcoming and made me feel like I had been a patient there for years and years. Usually you like the doctor but the office staff is "meh". Not here! Everyone was absolutely fantastic. From the person who helped me make my initial appointment, to the person who checked me in, to my hygienist (who I believe said she has been with the practice for 20? years!!!), to Dr. Cyndie herself, to the woman who checked me out. From beginning to end...a completely wonderful, friendly, compassionate experience. My cleaning was top notch. Nowhere along the line did they try and "upsell" me or push expensive treatments or anything on me. I sincerely wish every interaction with providers and professionals was this amazing! Life would be so much better. I honestly can't wait to go back for my next 6-month appointment and I'm telling all my friends and family to switch to Dr. Cyndie Kennedy-Townsend for all their dental needs. You should too!

Wonderful dentistry! Dr.Will and his associates made sure all my worries and concerns were…read moreaddressed. Definitely check out Benner and Townsend dentistry if you're looking for a dentist that cares.