I was sent to them from my dentist and was getting it to have surgery on my shoulder. I had just…read morehad more test done before going there. My PCP doctor called, as I just got seated in the chair, to give me results. The dentist just came in at the same time I answered my phone. The dentist was threaten to not see me, if I didn't hang up right then. I took the very important call, but hurried off. He was so rude. I had only a root canal, not a cap , just the root canal. it was almost 2,000. I was floored. I will never go back again. Front desk was very nice but the Dentist needs better bedside manners.

Very shady business practices that borderline fraud. Was…read morereferred to them by my general dentists. Called and asked if they were in network and waited a day for them to confirm and call me back. Called me back and confirmed that they were in network but "couldn't" give me an estimate in the procedure, just the X-rays.. Arrived and went through X-rays and CT Scan and then was presented with a cost estimate about 3x what my insurance said this should cost. I declined to sign the agreement and pressed on why it was so expensive and was informed that they're "not actually in network with my plan". I mean wth ?!?? Deceptive, bait and switch approach. I left. Wasted a. Day off from work and they billed my insurance 345.00 the scans. I will be seeking oversight review.

Dr.He preformed a complicated root canal on my daughter that her regular dentist could not do. Dr…read moreHe was highly recommended to us and after our visit we knew why. The extra care she took to make my daughter feel relaxed & comfortable was much more than we expected. The procedure was fast with very minimal pain and no issues afterwards. Now we can highly recommend the experienced staff & expertly skilled doctors at Associates & PIE. If you go here, you know you are not taking any chances..... your going to get the BEST care possiable.

I really want to give them 5* as the root canal treatment was so easy as to be about the same as…read moreany normal dentist appt. They made getting a root canal seem to be no big deal. My only hesitation is that I had to get it done twice as the first time didn't fix the pain. I'm not sure if there was anything missed or if these things just happen but I've now had to pay twice for the same procedure which isn't cheap. The staff and Dr are great though and again the procedure itself was about as pleasant as it could get so I guess take my review with a grain of salt. Maybe I was just unlucky.

My prior dentist is/ was fine. No complaints. But, I went…read moreto Waterview for a teeth clean with Hygienist, Pat and discovered an entirely different experience and so happy with it. Dr Bandal was clear and concise without being abrupt. The hygienist was efficient all the while being gentle. She checked often if she was hurting me.

I am 3 years late in writing this amendments to my prior review…read more After, I would say 2-3 years of being a patient here. I was told that they were opening an additional office. Then (even though I had an appointment with Dr Chang) I was switched to an Indian Dr, who had substandard equipment in the same office. She inspected my teeth (after my cleaning) and then proceeded to insert 2 hands to stretch my mouth out. (Never in my many decades of seeing dentists has this been a protocol) She said it was to inspect my gums. That was my first and last appointment with her and Waterview dentistry . I asked when Dr. Chang would be in and they were very vague about it, saying he comes in and they don't know when he will be in the office. I did my research into highly rated dentists. I do not want to be paying for substandard care. Will NOT be going back there ever.

I'm leaving this review to warn others about the billing and front desk practices at McKinney…read moreEndodontics. The doctor is excellent and provides skilled care -- my tooth was complex, and he even commented it was an "interesting case." That part of the experience was fine. The real problem is with the front desk. I requested a cost estimate before my appointment and had to call four or five times to get it. Only after repeated follow-ups was I finally provided a quote -- and then I was hit with a surprise "outstanding balance" from April that I had never been notified about. I had to insist repeatedly just to get it credited. During my appointment, they performed a 3D X-ray without informing me of the $350 cost beforehand. I only learned of the charge after the X-ray had been completed. Had I known, I would have declined it. This resulted in my paying over $800 instead of the ~$400 I was originally quoted. The front desk staff were dismissive, cold, and unprofessional -- no apology, no explanation, not even a "thank you" or holiday greeting. Their lack of transparency, communication, and basic courtesy completely overshadowed the quality of the dental care. If you value honesty and clear communication about costs, I would strongly recommend seeking another provider. The doctor may be skilled, but the business practices at this location are unacceptable.

Had to have a more extensive root canal and my normal dentist recommended them. They have a…read moreSherman and McKinney offices. I used the Sherman location. The whole process took about an hour. The doctor was kind and gentle. I literally didn't feel a thing. The doctor explained the entire process to me and what to expect after. The office staff was exceptional. Seemed very caring. Hopefully, I won't need them again but, I would definitely use them again, if I do!

Tracey Dental is a great provider. Dr. Long is clear, nice, fast and fair with what you need v…read more what you could do. He shares the pros/cons of everything and actually acts like an advisor on your dental health. I would highly recommend Tracey Dental to anyone in Frisco/McKinney/Prosper area.

Dr. Long is quick, efficient and does a better cleaning than did my periodontist that I saw for…read moreseveral decades! I can absolutely no complaints.

Been going here for years & have nothing negative to say about the dentist nor a single hygienist…read moreI've had for a cleaning. However when you want to charge me $25 for a same day cancellation fee due to a sick child yet your next available appointment isn't until July 22nd your policy maker is a problem. So you got your $25 fee & now I have to find another dentist.

Because I had some gum bleeding while getting my teeth cleaned the hygienist tells me I have…read moregingivitis?! With zero symptoms of gingivitis in my daily life. Then tells me there's some laser they can use. HUH?! This place is a SCAM! DO NOT GO HERE! I go to the dentist regularly and have never been told I have gingivitis from having some bleeding while getting a teeth cleaning at the dentist. WTH!?

Terrible experience. Very dishonest practice. Do not go…read more Went in for a root canal. Did not follow-up at all. Charged me over $2030 for the 45 procedure, collected $ from my insurance, I paid my portion that day, $238 6 months later I received an additional bill for $98 for unspecified charges. Stay away!!

It's very upsetting to know that an endodontics office would pull a bait and switch. I went to them…read moreas a recommendation from my primary dentist I called, submitted, verified with their office prior to my appointment that they were a member of my insurance. I was told yes a thousand times. Received my EOB and low and behold they are not and It Went through as an out of network provider. I called the office and was told that there were some issues and that they were fixing it up. Several months later......... NOTHING. No call from the office and my insurance company still shows that they are not. Choose wisely When going to this office.

Great experience all around!…read more The office is in a convenient location and has a clean, modern setup with a really welcoming vibe. The staff were friendly and made everything feel easy and relaxed! Alexis did my cleaning (: -- she was thorough, gentle, and explained everything clearly. I felt comfortable the entire time and never rushed. Highly recommend this office if you're looking for quality care in a professional, welcoming environment!

Came here to explore prices to see if I should consider a veneer. Before you even go in they try to…read moresell you a fkn package... I expected to pay minimum for a 5 minute aesthetic consult. Ended up there for 60 minutes and with a total of $400! They make you take X-rays before you even say hi to force you pay

My wife went to Thompson dental for her appointment today…read moreThe receptionist made her pay her portion of the bill for the x-rays and the cleaning which is $130 upfront and then made her next appointment for her cleaning in April. After her cleaning was done by her hygienist, the hygienist mentioned changing insurance policy and rates. Upon enquiring at checkout, the receptionist mentioned that our insurance Aetna was dropped by the doctor. My wife proceeded to ask her why she was not informed of that before her appointment with the receptionist answer was that Aetna does offer out of network services and and that my wife should be fine. This is totally unprofessional behavior and and we would've hope that they would've let us know before the appointment for.

Today is my 2nd appointment since moving here. Our first experience was great and today was even…read morebetter. The staff make the visit a pleasure to go to the dentist. A teeth cleaning is never fun but with a nice facility, equipment and friendly staff I can hardly wait to go back. Today the hygienist made me feel at home and like we were long lost friends catching up after a hiatus. My whole family goes including my kids and we all feel like it has been amazing.

My family and I have gone to this dentist for 15 + years, even after relocating I have gone back to…read moreDr. Barnes' office for care. No other medical experience has been as positive, professional or reassuring. He is an amazing doctor, simply put, you are in the best of hands under his care.

Dr. Barnes and his entire staff are in a league of their own! They are exceptional, caring people…read moreand actually make dental visits fun instead of scary. I had a couple of hairy teeth incidences last year, where I had to see Dr. Barnes several times for cracked crowns. Even though his schedule was packed, they got me in asap (they called me to get me in even earlier whenever there was a cancellation). Dr. Barnes himself, is masterful in his craft. I appreciate his professionalism and his perfectionism with my high-maintenance teeth. =) I have also had some of the best laughs with Nancy, and today's visit was no exception. THE BEST!