Been going there for over a decade. I am 21 days from 70. Have never had better or more…read moreprofessional Dental Work and only rate one other Dentist Office I have been to as good. Have worked in about 50 cities and towns in 14 States. Virtually pain free.

I'm disheartened that I have to write this review but I take reviews seriously when looking for new…read moreproviders and I hope this will help others assess if this dentist is a good fit for them. I've been a patient at Norman Smile Center for over a decade and initially appreciated the care I received there. I have an AT gene mutation, which increases radiation sensitivity. Until recently Dr. Campbell sympathized with my special situation and that I have to be more careful than her average patient. I need to weigh risk-benefit assessment with everything that involves radiation due to how that can compound and break down my DNA. Although one x ray won't cause cancer, studies have shown it can compound over time in someone with AT mutation and can increase cancer risk in the long run. Therefore assessing benefit and risks is important in my case. Due to my circumstance, Dr. Campbell initially agreed to bitewing x rays every 2 years--aligned with ADA guidelines for low-risk patients like me (no cavities since approx 2015, which were my first ever and were 4 small interproximal cavities due to HG in 2 pregnancies). I appreciated her concern for my health and was grateful for her care. However on my last routine visit, without warning, she told me I had to get bitewings, just one year after my last set, or she'd refuse to see me at that appointment. I was blindsided because my dental history hasn't changed, and forcing annual x rays feels unnecessary and dismissive of my genetic concerns. I have four children and finding a time to visit the dentist isn't an easy thing for me so I had no choice but to agree to the x rays since she gave me an ultimatum that I agree to x rays or leave. I was also surprised when I was told I would need a panoramic x ray at my next visit in 6 months, despite no symptoms or issues justifying it. The ADA says panoramics should only happen when they'll impact care--not on a routine schedule--yet my concerns about both type of x rays were brushed off as I was handed a sheet saying how much radiation is in bananas and going outside. I wasn't as prepared as I should have been since this was sprung on me, but since then I've been made aware of the ALARA principle, a key standard in radiation safety that emphasizes keeping radiation doses as low as possible. Given my genetic condition, and the lack of clear need for a panoramic x ray, I believe following ALARA further supported limiting my exposure to dental radiation only when it's necessary. After years of trust, this sudden inflexibility and push for unneeded procedures (exposing me to extra radiation against my documented health needs) leaves me disappointed and looking forward to moving my care to new dentist who listens instead of issues ultimatums. Avoid this dentist if you value personalized care over rigid policies, because unfortunately something changed and you won't find that here anymore. -Ramona Heitt

Great service! I've been going to this dentist since I was little and the staff has always been so…read morenice and so welcoming!!

All of the staff even the ladies up front are phenomenal. They always make sure I'm comfortable and…read moreinformative on what I need. I got braces with major movements needing to be made and two implants and they are made sure it's been comfortable and not painful.

This dental office lied to me about being in my network, and lied to me about what my coverage will…read morepay. They must rely on new patients that don't know or fully understand their insurance coverage when they are told one thing before work is done and having a bill afterwards. Then they tell you something like: I'm sorry your expectations did not meet your insurance benefits, or some crap.

Dr Anderson and his team at Insight Dental make you feel welcome and give you the confidence that…read moreany aspect of dentistry needs can be addressed. They are all kind, patient and dedicated. Dr Anderson and his Assistants Heather and Jamie installed crowns on all my teeth. I can honestly say that he is the best dentist I ever had. I am so grateful! Walter

I was recommended to Dental 32 via Reddit and I'm so glad I listened! I have gotten cleanings,…read morecavity treatments, X-rays, and fluoride here for the past two years and love it. The staff is always so kind and the vibe is clean and cool. They go the extra mile to check you in using your profile picture, answer any and all questions you have, and to carefully explain what they're doing and what to expect. Bonus points: they give you an option to wear a blanket during your visit and they give complimentary chapstick. I look forward to my dental visits here

Used Yelp to find this place. They had really great reviews. They definitely took care of me. I…read morehad to have 2 extractions and really do not like going to the Dentist, but Dr. Hieger is actually awesome! It took me half the appt. But once i developed trust in him, my experience was way better. From the time i called for the appt. and all the way through everything; the office staff and Doctors and the Hygienist do not disappoint. I Love Dental 32! OKC represent!

They don't even know when they have a doctor there to actually do your visit..... Had an…read moreappointment at 8 am, took off work, for the appointment. When I got there the door was locked and no answer to any phone, then I called to see what was wrong later and the girl put me on hold for what seemed like forever then the new person was rude and didn't have any answer as to why my appointment was scheduled for when they were not open..... Won't be giving them another try, if I were you I would go someplace else..... This place sucks!!!!!!

They have been providing top notch dental care for my entire family years now. I would recommend…read morethem to anyone who needs dental care. They are caring, fun and professional

I will never have a single bad thing to say about this place. The staff is truly filled with joy,…read moregrace and kindness. They treat you like family and even though I've become a regular, I've also seen them treat brand new patients as family as well. They truly care about their patients. And it doesn't hurt that their new building is as BEAUTIFUL as they are! They've made a move to a new location and they took the time to make the environment truly feel like home.

Went to this dentist for years- over a decade actually. Chelsea always did my cleanings and I was…read morealways pretty happy with her. One doctor had left this office and they got a new guy. Ever since then things were different. The last two times I went for a simple cleaning I was charged around $70. First time I was told it was for Xrays. Weird I had to pay out of pocket but I just accepted it. Went back earlier this year and paid MORE than the last time, it was $90 something for just a cleaning!? Then suddenly Renee informs me I'm out of network. Couldn't have told me this before? Especially considering I've been loyal to this office for 10 years?! I called to question it and they said they might've charged me for my DADS exam or something. I haven't been under his insurance in years. Renee was out of office so the girl told me they would call back and refund some of it. This was five months ago. Needless to say that refund never happened. Thanks okc smiles, I won't ever be back. Super upset I've recommended people here in the past.

Dr. Leemaster and his staff have been amazing! I always receive a friendly welcome from everyone…read more Prior to my appointment all charges are explained and printed out. When I come in for my appt they always tell me what is owed before I begin so there are no surprises. Overall a great experience!

I've been a patient here since 2016 and have always kept up with my cleanings four times a year…read more For years, the care was great, but since management changed, the quality of service and professionalism have gone downhill. Over the past year or so, I've had repeated billing issues -- told I had a large credit and owed nothing, only to get a bill the next month, then another for the same amount even after calling to fix it. I also had my worst filling experience here, where the cavity got overfilled, changing it's shape, and ended up getting a much more expensive and painful root canal to fix it. Today was the final straw. I had a 4:00 PM cleaning booked months ago and took time off work for it. At 2:06 PM, while in a meeting, I got a text asking me to confirm because someone else wanted my slot. Fourteen minutes later, they canceled my appointment via voicemail and gave it away -- no warning, no call, no mention of any new confirmation policy, not even the courtesy of enough time to check my phone. In nearly ten years, I've never missed an appointment and have rarely replied to reminder texts (I literally only have record of confirming once out of 4x a year for a decade), so this came out of nowhere. When I called, the manager was dismissive and acted like it was normal and acceptable to cancel a pre-scheduled appointment an hour before, which is absurd and awful customer care. People have jobs and responsibilities. Canceling with less than two hours' notice because someone else wanted the time I already committed to shows no respect or care for patients. Even their billing department takes longer than 14 minutes to return a call. I truly love several of the hygienists and have been loyal for years, but the management's lack of compassion, accountability, and basic customer service skills has made it impossible to recommend this office anymore. If you want a cleaning today, they might bump another patient for you... just don't count on keeping your appointment.

Dr. Lorents and his staff are the best you could ask for in your dental care. Not only did they…read moreget me in quickly for an emergency visit, they went above and beyond on their service. The staff is so kind and makes you feel taken care of. Dr. Lorents is not only a professional but an artist in the way he crafts your dental needs with perfection. Thank you all for taking care of me!

If you like to be scammed out of your money then go here! Never even saw the dentist but was charge…read morefor the "Free consultation." The treatment plan cost was 3 times more than any other place in town!