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    DentWorks

    5.0 (2 reviews)
    Closed Closed

    Services - DentWorks

    Mobile dent repair

    Bumper repair

    Dent removal

    DentWorks Photos

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    Ratchet Industries - My sons Jaguar Before & After.

    Ratchet Industries

    (20 reviews)

    Business Parkway/Academy Acres

    We used Ratchet Industries on San Pedro for hail damage repairs on our truck through a USAA…read moreinsurance claim. Our communication was with the owner, Rori. The truck was dropped off on August 28 and was not marked "ready" until November 21, nearly 12 weeks later. During the repair process, we were repeatedly told it would be "two more weeks," but the completion date kept moving. Communication with both us and USAA was slow, inconsistent, and often nonexistent. Because of the shop's extreme delays, we incurred additional rental car costs. Ratchet Industries agreed to reimburse us for the rental expense, and USAA has a record of that agreement. The amount still owed to us is $1,604.84. After agreeing to pay, the shop again repeatedly told us payment would be made in "two weeks," but no payment was made. At the shop's request, we even tried working with them on a payment plan, but those payment dates have long passed and they are no longer communicating with us. As a final attempt to resolve this, we offered to accept half of the amount owed if paid by the deadline we gave them, which is now about six months after we incurred the rental cost. We still received no payment and no communication. When the truck was finally marked "ready" on November 21, it was not actually complete or properly put back together. The new drip moldings had not been installed, the interior paneling had been put back loosely and needed repair, the middle light housing was broken, and screws were missing from the tailgate molding. We have been very patient and gave Ratchet Industries many opportunities to resolve this. We are requesting payment of the $1,604.84 rental reimbursement they agreed to pay, or at minimum a written response and immediate plan for repayment.

    I had a terrible experience with this business and the owner, Rory. I brought my 2023 Audi SQ5 to…read moreA to Z Aesthtics (which is the same business as "Ratchet Industries"), for STEK front bumper and hood protective film. When I got the car, the ppf had bubbles and the edges were not aligned well or evenly on the left and right side. The owner said I need to let it cure for 2 weeks then bring it back and he would fix the issues. I paid in full, which was a mistake. I scheduled twice to fix the problems, and the owner didn't show up either time. He just left me waiting outside his shop, no one was there and no one answered the phone when I called. He generally won't pick up the phone when I call and doesn't reply anymore to text messages. I also never received the STEK warranty. He claims to be a STEK authorized installer, but his business doesn't show up as one on the STEK website, make of that what you will. Poor quality work and unprofessional, I'll never be back.

    DentWorks - mobiledentrepair - Updated August 2026

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