DO NOT USE THIS COMPANY it will scam you! We didn't choose…read morethis company. Vivint was installed in our house that we purchased last year. The security hub that was installed into the wall would beep all the time and we couldn't turn it off. We called Vivint to shut it off and they said they cannot do that without a subscription and a signed contract. The sales representative over the phone did NOT disclose that there was an early termination fee with the subscription. We went to cancel the subscription and were told we had to pay $500 in order to cancel. I spoke to customer service and they would not budge on this. Such a scam and very frustrating.

After almost a year of frustration, wasted time, and unresolved safety concerns, i'm finally going…read moreto take the time to write this review because people need to understand what they are signing up for with Vivint. Let's start with the single most important function of a security system: accessing footage when something happens. Every single time I need to pull historical video, the system breaks. Not occasionally. Not rarely. EVERY. SINGLE. TIME. During the first few incidents, I contacted Customer Service. Tickets were created... and then disappeared into the void. No follow-up. No repair. No accountability. Meanwhile, I continued paying for a service that quite literally did not work when I needed it most. Eventually I discovered the truth myself: the issue doesn't get fixed -- you just have to fight the app until it gives in. The workaround? Repeatedly hitting the "go back" button, force-closing the app, reopening it, and trying again... and again... and again until it finally loads. When you are trying to retrieve footage, it usually means something stressful or unsafe has already occurred. The last thing anyone needs in that moment is a broken system and a technical endurance test. Now let's talk about something even more alarming. My previous -- much more affordable -- cameras continued recording for 24 hours after losing power. Vivint cameras? The moment power is cut, recording stops completely. No warning. No clear disclosure. Just a massive security blind spot I had to discover on my own. Think about that for a moment: a security company selling cameras that become useless during a power outage -- one of the exact scenarios where security matters most. That isn't just inconvenient. It is a legitimate safety concern. And then there is the app -- which feels like it was released before anyone bothered to test it. Example: Try changing your door chime tone. The app happily lets you select a new sound and press save. It even pretends the change worked. It didn't. My doorbell has been stuck playing Halloween sounds since October. It is now nearly Valentine's Day. No matter what I do, it refuses to change. At this point, it would be funny if I weren't paying a premium price for a system that behaves like a beta test. To put it bluntly: The system is unreliable. The app is broken. Customer support is ineffective. And the product is wildly overpriced for the level of performance you receive. Security is supposed to provide peace of mind. Vivint provides the opposite -- stress, wasted hours, and the unsettling realization that when you actually need protection, your system may fail you. Save yourself the money, the time, and the frustration. Look elsewhere.

Max Security has been contracted by me for twenty years without issue. We recently upgraded our…read moresystem and they did a great job without hassles. Tom, CYNTHIA and Brian are experts in security systems. Craig & Angela FALES

I had a brand new trailer stolen out of our driveway. Needless to say I was freaked out that…read moresomeone was that close to my house. Tom came out to our home, walked the perimeter, suggested where to put camera's, and sensors on the windows. His installer arrived two days later, and the installation was a breeze! They connected the system to our I'phone's and I can easily arm and disarm! Cynthia followed up with us within 2 days to make sure everything was working for us! Don't hesitate to give them a call!

I gave them a good rating when they did the install. That was fine. Service after the install has…read morebeen bad. My system doesn't work anymore after just 5 years and they will not return any of the 3 emails I have sent them.

Rip Off Alert!!! Ok so Reliable does a good job installing, but the deal is that they sell your…read morecontract to Brinks Home Security. I suggest you go read reviews for Brinks Home Security, it's terrible. Reliable signed a contract with me and violated that contract through a rate hike, I called and they can't do anything about it and so you have to go through Brinks which is horrendous. Beware of what you're signing up for. It's 2018, do yourself a favor, use NEST aware or one of the smart home devices company. These legacy companies should seize to exist.

My fiancé and I went into Xfinity to transfer our phones and upgrade, and Brandon made the entire…read moreexperience incredible. We came in expecting a long and stressful process and left feeling confident, taken care of, and genuinely excited about our upgrades. Brandon went above and beyond to help us save money while still getting exactly what we wanted. He took the time to explain everything clearly, answered all our questions without rushing us, and made sure we were comfortable every step of the way. You can tell he truly cares about his customers and takes pride in doing things the right way. Outstanding customer service from start to finish. If you're heading into Xfinity, do yourself a favor and ask for Brandon. He turned what could have been a headache into a great experience.

Woke up this morning to my clients normal $35 bill suddenly changed to $95 overnight with no email…read morenotification or explanation to the over 2x increase. Got to spend the last hour trying everything to get ahold of anyone who works with comcast. No phone number, useless chat bots who pretend to not know what's going on to attempt to sell you on long term expensive plans and then suddenly understand exactly what you're asking when I threatened to cancel her services in total if we couldn't find a solution, literally have to make an appointment or go into the store. How incredibly inconvenient, inaccessible and overall stupid. Everyone has always told me how awful this scam of a company is but each and every time I have a run in with this company I'm reminded they can always get worse.

I'm not sure about the Homestar, but ADT took my deposit, the equipment was too difficult to self…read moreinstall, they sent a return label and then went silent. Over 6 months I have tried to get my refund, every time I call they say yes, we will refund your credit card for $488.00 and then nothing.

One of our smoke alarms starting going off almost a week ago. The batteries needed changing…read more Despite our best efforts, and even with the ADT rep on the phone, we could not get the unit to reset and stop the shrieking as we chnaged the batteries. Finally out of frustration we asked to have a technician out - cost = $59.95 just for coming out. He gets here today and after checking things out said we could not get the unit to reset because it was defective and needed to be replaced. So ... their defective unit we're still on the hook for $60+. While he was here we asked for the batteries to be replaced in all units so we didn't have to deal with this again. After going through the house he said we did not have ANY smoke alarms upstairs and wanted to charge $200 to place one up there. Walking upstairs I pointed to 3 that are hard wired in.When we called him on this he said yes, they are smoke alarms but not ADT alarms and I'm onlu concerned with ADT so if you're asking me you have NO alarms upstairs. Um, not true, but ok. Less than an hour after he left we had 5 CRITICAL alarms all trigger at exactly the same time. We called him to come back and he said it would be an addition $59.95 and it was probably that we had a radon leak somewhere. After 3 addiotional calls to the customer service number we have been denied our requests to speak to a supervisor. They agreed to send someone back out but informed us it may be the same man despite our saying we never wanted him back in our home again. At this point I just want to disconnect them and move on from his horrible experience. As soon as we can get a new life line medical alert system set up for SO we will be dumping them.

Our real estate agent told us about Colorado Securing. With all security concerns we like the…read morecompany. The control panel is easy to use. They also offer an app for your phone. The panel takes a photo of whoever disarms the system which is handy when the housekeeper disarms the system. We have been with them for over 2 years with no complaints.

We had a fantastic experience with Colorado Security Company. Recently, there's been a lot of new…read moreactivity in the alleyway next to our home so we decided we wanted to install a camera to view that area. I got in touch with a few different people at the beginning to schedule a consultation and after just a few days, Brandon came out to look at the space. We came up with a solution to use a camera that would exist in a system we already had, and after purchasing the camera, Bruce came out to install. The install was great, took about an hour and we love being able to see the alleyway at all times. Thanks CSS!

Updated review: Even after five years, this company still does a great job for locksmith services!…read more I needed a complete rekeying of my vehicle and the service was done sooner than expected. Also, the total came just under the estimate, which was a welcome bonus. This shop always does great work for a fair price. If you need a locksmith, don't hesitate to stop by.

I had Louis from Arapahoe County Security Center for 2 problems related to a locked door and a…read morejammed locking mechanism on a file cabinet. Louis did an excellent job, was courteous, professional, and efficient in completing my 2 jobs. I highly recommend Louis for anything related to lock problems based on my recent experience. Also, I have used Arapahoe County Security many times for home visits, instore visits, automobile related lock problems, etc. Has always been a great place to have home security problems solved.

Worst customer service ever! I had this service for over a decade and it was sold to this group. I…read moreapparently was paying for this service for a year when I was notified it wasn't working. They sent 4 techs over, 4 different times, all of whom had so much cologne on it stank up the house. Not sure if they fixed this. Now they changed the billing and after repeated phones calls (they don't call back), I will be contacting BBB, channel 7 help and anyone else I can reach so NO ONE uses these clowns. Feeling insecure in your home? Use ADT..

This company has the worse customer service I have ever had dealing with any company. I tried to…read morecancel my alarm monitoring service and had to leave messages for a cancelling department 4 times within a 6 weeks period and no one ever call me back. They also have one of the worse contract term. I realized that I am at fault for signing that contract, but if you cancel for any reason during the contract term, you will have to continue to pay the full amount for the remaining of the time left on the contract. That's a contract I guess, but no reduce price....nothing they will do to help you out. I am just very disappointed with the service and the quality this company is providing.