We have a Lennox HVAC in the home we just moved into. No service records from previous owners so…read morescheduled DeSantis for service. Dennis was amazing helping us figure out the system, called for diagnostics on one issue and Abel came within 1/2 hour. Problem quickly identified and fixed (previous owners incorrectly programmed the thermostat causing heat not to fire up). Outstanding service response, very reasonable cost. Can't say enough about how satisfied we are.

DeSantis has been excellent for us. We had in 2021 a 4 zone HVAC system put in and the team did an…read moreexcellent job designing and installing. A rare computer board failure happened in the outside unit. The part was on a long back order. This was very hard for us as we had no air conditioning in August of all months. They found us a used one from another unit that got us by until the new one came in. Trane, for our inconvenience, sent us a check for $500 for goodwill. Because DeSantis took such good care of us, we had them install this past summer a new HVAC system in our rental property. I see negative comments here and they all seem to be about the time Mr. DeSantis passed away unexpectedly. The company was going through the transition of new ownership.

on monday, dec 4, 2023 i emailed brown's arctic air this message:…read moremy a/c minisplit is clean. i cleaned everything, both indoor and outdoor units. however, it doesn't blow cool air. after a while, it shuts off with the display showing (see attachment) i need to schedule an appointment for someone to come out and check it / recharge the coolant thank you =================================================== they just had to read the error code and come out with a leak detector and find the leak. instead they came out without knowing what the problem was, attempted to troubleshoot what ? you have the error code. what did you come out for ? did you not have a leak detector ? what happened how in the span of 2 1/2 years did you go from five stars to one ? how was this even a slightly difficult problem to troubleshoot ? then you charged me $200 for what ? why is my a/c not working

The office staff was very personable and got an appointment set up for me right away. Philip Croup…read morewas there on the dot. He assessed the problems and got to work correcting them quickly. He was very polite, professional, and had a very nice demeanor. I appreciated that he explained the problems and solutions. He even gave me a quote for system replacement as ours is quite old. 100% I will use Brown's Arctic Air for all future HVAC work.

Had a routine maintenance visit and Brandon N was the technician that arrived. He was very…read moreprofessional and I would like to recognize his exceptional service and workmanship.

It was Saturday of Memorial Weekend and air conditioning wasn't cooling. I called right away and…read morethe tech. was scheduled for 12 - 2P. He finally arrived 4:30P. After doing a through check he said he had to order my blower that the warehouse was closed until Tues. I asked how if this is an emergency why they don't have people working the warehouses? So my home got up to 95 degrees most days. Awful. Tuesday morning they never called, so of course I called and they still didn't have the blower I needed and the repair would cost $2000.00. I called Frank Gay, to see what they could do for me. The blower was the installed the next afternoon for a cost of $1000.00 including a years maintenance. Also, Tuesday afternoon Sun Kool called to say the blower was now in and the cost would be $2800.00. How many people do the rip off like this and such poor service.

Needed new system and Jonathan and Lynn came out to give me a quote. Very reasonable and install…read morecould be done following week. Would take approx 3-4 hrs total. They pulled permit, scheduled install for today. Said they'd be here between 8-10 am. They were here before 9 and began work right away. Very quick and cleaned up all old materials to haul away. They explained new thermostat use and were always able to answer questions. Thank you Jonathan and Lynn. Great service and good job!

We have used Air Rescue several times and each time they are on time and work us in the day we call…read moreso as not to do without AC or heat.. they are efficient, friendly and professional. Highly recommend this company! Plus very reasonable charges for their completed work.. Call them for your AC needs!

I just had yet another terrific experience with this company! Their representative, Armani came out…read moreto perform my first yearly inspection of my mini-split. He was very personable and professional, and took the time to clearly answer all my questions (which I'm sure was a challenge, as I am not very good at understanding things like this). M&S has such wonderful customer service and great service technicians. I highly recommend this company to anyone who is considering installing a mini-split.

One of the most unprofessional experiences I've had with a company in a long time…read more First of all, be warned, this company uses a mix or AI (robots), international customer service, and local people, to handle their inbound calls. So you never know if you're speaking to someone local, someone over seas, or a robot. I called and scheduled an appointment to have my kitchen sink snaked, using their $93 or free promotion. The tech was supposed to arrive between 1-5 pm. (I later figured out that I was talking to AI, to schedule this). So the following morning, I get a call, from a human in their office, saying no, I need to be home at 11 AM, because the plumber will arrive earlier. So I had to leave my job at 10:45 AM to meet this plumber. By 12:30 he had not arrived, so I called the office. The office informs me, we never said at 11, we said AFTER 11 (this is absolutely NOT what they had said to me). They proceed to inform me that the plumber only has one stop before me, and should arrive early afternoon. By 3:30 pm he STILL had not arrived, and I had missed almost an entire day of work. I called the office again, and got an over-seas customer service person who had no idea what was gong on. This so-called plumber shows up at 5:15 pm! He brings in a hand snake, that looks like a child's preschool toy, and performs one of the most half-assed, half-hearted attempts to clear a drain that I've ever seen. He says he can't clear it without a power auger. (Anyone with half a brain would have brought a power auger with them initially). He says he can do it tomorrow, with a power auger, for $500!! At this point I told him to leave. There was no charge for service since he was unable to clear the drain. BUT, this is a BAIT AND SWITCH sales tactic. Advertise one price and service, and then BAM, hit you with a higher price. This waste of time cost me nearly an entire day of work. I was able to get a different company to come out and clear the drain that same evening. The other company arrived on time, and cleared the drain for only $200, less that half the price that M & S wanted to charge me.

We needed our air conditioning and neat pump serviced for a broken something or other and we called…read moreand our tech Sebastian, who showed up the next day after we called and did a diagnosis of the problem and determined it needed a major part, that thankfully was still under warranty, except for labor. He went to the warehouse supplier and pickup the needed part and got back in an hour and proceeded to fix all that was needed. We were also needing out annual,maintenance, and Sebastian did that also, and at a discounted rate since he was already at our place. The great thing is when maintaining, they do not disconnect the Freon lines to verify the operational efficiency of the unit, which saves a small amount of leaking while connecting and disconnecting the gauges. We are extremely happy with this service

In the past two weeks I had the fire dept. out because I smelled smoke and the smoke detectors were…read moregoing off. The fire Dept. thought it was in the air condition unit. I contacted Billy Edwards and he came out and took the unit apart and found burnt insulation. Billy installed a new motor and the smoke smell is no longer there. I really appreciate Billy Edwards for fixing the issue.

Amazing work! John responded immediately to our phone message, installed our HVAV system with no…read moreissues. He was here when he said he would be and the workers left the site clean and neat. Highly recommend him.

Our HVAC failed today. We called John at JC's AC who arrived in 30 min, quickly diagnosed the…read moreproblem to a bad capacitor, replaced it from stock on his truck and billed us only $90 total for service and parts. We found John to be prompt, knowledgeable, personable and very reasonably priced. Highly recommend JC's HVAC Service.

If you're looking for a heating and air conditioner service company that really cares look no…read morefurther. Jeff is not only an excellent repairer and installer his prices are very competitive. He owns the business so he really cares if you are satisfied. Everything he's done has been excellent and he stands by his work.

Jeff from Cabral HVAC responded within a day to get my 18-year old HVAC system back online by…read morereplacing the blower motor and blower motor control. He was personable, patience, and experienced. The unit was up and running within 24 hours of me discovering it was down. THE GRAVY - his price was LESS THAN HALF of what Kool Sun quoted me - and I have a service contract with them - for a very limited time to come.

We scheduled a maintenance of our AC and found that we needed a new unit. Owen G. was very…read moreinformative and helped us determine which AC to replace our old unit. Owen was very helpful and patient with us. We were impressed with his expertise. We would recommend Owen from Corman and Sons to anyone looking for a new air conditioner.

I wanted to get a quote for a replacement A/C unit. The office staff was very helpful and friendly…read more I received an email confirming my appointment. The technician (Pat) was to arrive between 12 - 5pm. I called the office and verified the time. I was told they would be arriving after 2pm. At 4:45pm, I had to call the office again to verify that my appointment was still on. Finally, at 4:50pm I received a call from Pat. He advised he was at another job site and that he would be late and couldn't verify his estimated arrival time. I completely understand that things happen. However, it is unacceptable that someone with the company or Pat himself could have not called to advised that there was an issue with my appointment. If they can't make a simple appointment on time or make a phone call, will they be available when you really need them?