I highly recommend Coast to Coast Heating & Air Conditioning. Thomas came out on Friday afternoon…read moreto look my needs & provide me with the costs involved. Early Monday at 8 am, Thomas, Vincent & Jeff showed up for work each assigned to a task & worked diligently to get my system replaced & provide me with cool air system by 7 pm. None of the workers took a luncheon break and worked until the job was completely done and the area cleaned up. Jeff was wonderful to explain the new system to me upon completion of the work, and provided me with the homeowner's information packet for future reference. Coast to Coast in fortunate to have such dedicated workers. They were a great group of workers that the company can be proud to have working for them.

juan did an awesome job servicing my unit today. Good company with a great staff. He was…read moreprofessional, kind and answered all my questions

Had a contract with them for years, last time they left a hose out and a mess, gave them a…read morerating,wasnt great, then as of 3.28.24, a/c had issues, call after hours, no assistance. Hmmm. Then i call first thing, Mckenzie informed me because i gave them a poor review, i was no longer a customer of theirs. Stay Away, STAY AWAY AND BEWARE OF ANY CONTRACT YOU SIGN WITH THEM.

Run Away - run hard, run fast!…read more Our general contractor chose Holiday Enterprises Heat/Air (HEHA) to design/install new attic ducting w/a new HVAC system when he put an addition on our home in 2014. HEHA didn't tell us about a leak in the evap coil at install, causing the 1st of 3 evap coil replacements. Fine, if the problems ended there, but it was just the start. We've had constant issues/expenses since. This yr we tried another company. Good move. For 6-yrs we've dealt w/leaks, bad air flow/duct design, costs to add refrigerant, high energy bills, and resistance to getting problems fixed. Most, if not all this, was due to HEHA. Not one thing was done right the first time out. In all: - The new addition ductwork had to be redone after their design stopped cooling part of the house - This yr, my new company ID'd problems at 1st glance despite HEHA techs seeing same system each yr (for 6 years) w/out seeing it. A few examples are that HEHA: 1) removed needed parts. The TXV was removed but never reinstalled when evap coil was replaced, so my system wasn't operating the way it should 2) didn't replace other parts during repairs. The filter drier should be replaced if the lines are cut. For us, this means after each of the following repairs: - each (of 3) evap coil replacements, - the cracked drain pan repair, & - the TXV install. No work order cites replacing this part (it removes water and contaminants in the system, especially with the humidity in Florida). They could claim they replaced it, but the paint on the existing part is powdered and sun-faded, so it clearly wasn't done recently when the TXV was finally re-installed either. 3) didn't leak test repairs. I paid a different company to test for leaks right after the recent TXV installation because HEHA billed me for 5 lbs of R410a refrigerant after they installed the TXV. They didn't test to make sure their repair didn't leak, or test to find the leak that caused the 5 lb loss, but it seemed clear we had a leak resulting in the bill I had for the 5lb of refrigerant. I stayed with the new company throughout their entire visit and they found 2 leaks at TXV connections during testing. We are hoping that connection area is also where I lost the 5 lb before the TXV was installed because of all the evap coil replacements. With all the leaks I already had, and all the refrigerant I had to add over the past 6 years (not even counting this 5 lb) this should have been a no brainer, but the tech said he didn't even bring leak testing equipment with him. Wow, good thing I hired another company to check it. I contacted the manufacturer, Bryant, for assistance since my unit is still under warranty. They contacted HEHA several times. HEHA never responded, further deepening my criticism of them for their lack of...everything! HEHA did send courteous techs if we called, but I need professional competence that can't be replaced by courteous techs. And this happened more than once. I had to engage many times to get job done right: - 3 appointments to fix the ducting (two times they looked at the ducting, said they would run numbers and get back to me. They never did). I ended up calling my general contractor to tell him a section of my original house wasn't getting air after the new A/C unit and ducting re-design. He called their service manager who came to the house and found the problem in about 30 seconds with a single look! He sent the techs to fix the design and they got it right on the 3rd visit. - 2 calls to fix the TXV, and I also had to prove to them the TXV was supposed to be part of the system. I am NOT an HVAC specialist, they are supposed to be, so our roles were oddly reversed. I can't diagnose the cause or severity of problems, and I shouldn't have to fight with them to get my questions answered or concerned addressed. The last 2 big repairs should have been dealt with by the service manager or the owner. Instead, they had me work w/their office manager instead of an HVAC specialist, so...instead of getting issues fixed, I had to justify myself to a non-technical office guard-dog who's job was to get me to go away instead of help me. And she kept trying to call the new company inept and blame them instead of checking into the right answer. If they had either responded to Bryant's questions, or tried to make sure my system was properly serviced when any of the problems kept occurring (including leak testing the repair they JUST performed), I would not have written this review, but now I simply want to warn everyone to stay away...unless you enjoy dealing with unending problems, fighting to get the job done right, and spending continuous money on your new, very expensive system throughout its warranty period!

I just had yet another terrific experience with this company! Their representative, Armani came out…read moreto perform my first yearly inspection of my mini-split. He was very personable and professional, and took the time to clearly answer all my questions (which I'm sure was a challenge, as I am not very good at understanding things like this). M&S has such wonderful customer service and great service technicians. I highly recommend this company to anyone who is considering installing a mini-split.

One of the most unprofessional experiences I've had with a company in a long time…read more First of all, be warned, this company uses a mix or AI (robots), international customer service, and local people, to handle their inbound calls. So you never know if you're speaking to someone local, someone over seas, or a robot. I called and scheduled an appointment to have my kitchen sink snaked, using their $93 or free promotion. The tech was supposed to arrive between 1-5 pm. (I later figured out that I was talking to AI, to schedule this). So the following morning, I get a call, from a human in their office, saying no, I need to be home at 11 AM, because the plumber will arrive earlier. So I had to leave my job at 10:45 AM to meet this plumber. By 12:30 he had not arrived, so I called the office. The office informs me, we never said at 11, we said AFTER 11 (this is absolutely NOT what they had said to me). They proceed to inform me that the plumber only has one stop before me, and should arrive early afternoon. By 3:30 pm he STILL had not arrived, and I had missed almost an entire day of work. I called the office again, and got an over-seas customer service person who had no idea what was gong on. This so-called plumber shows up at 5:15 pm! He brings in a hand snake, that looks like a child's preschool toy, and performs one of the most half-assed, half-hearted attempts to clear a drain that I've ever seen. He says he can't clear it without a power auger. (Anyone with half a brain would have brought a power auger with them initially). He says he can do it tomorrow, with a power auger, for $500!! At this point I told him to leave. There was no charge for service since he was unable to clear the drain. BUT, this is a BAIT AND SWITCH sales tactic. Advertise one price and service, and then BAM, hit you with a higher price. This waste of time cost me nearly an entire day of work. I was able to get a different company to come out and clear the drain that same evening. The other company arrived on time, and cleared the drain for only $200, less that half the price that M & S wanted to charge me.

A+ Grade for purchase and installation experience of a Rheem 4-Ton, 17 SEER Air Conditioner with…read moreelectric heat (no heat pump). We found Agent Bill to be very knowledgeable and trust-worthy (no bait & switch). We contracted estimates from 3 different Sales & Installers; however, after receiving an in-person contract price from Bill, we canceled the other 2 A-C Companies. In the past, we received quotes from other local contractors. We placed an order with Bill for the highly regarded Rheem to replace a troblesome Lennox Signature Series 4-Ton. 17 SEER. Installation was completed within 7 days of our order by 2 well-skilled technicians in 6 hours Based on the Rheem quality product, Agent Bill, and the work of their technicians, we highly recommend contacting Ocala Heating & Cooling for your A C & heating needs.

Don't waste your time or money on these guys. The company is not managed very well. I had five…read moreunits.

Prompt, courteous service at a time where the AC wasn't working and it's been very hot outside…read more Wesley arrived as scheduled and serviced the unit precisely and efficiently.... Less than 30 mins. Kudos to Wesley and the staff at Chuck Farrell. They are the best in town.

Chuck Farrell quoted two HVAC units and were reasonable in price & offered the best warranty. They…read moreinstalled both units - a 5 ton and a 2 ton unit. The work was professional, efficient, and exactly what was contracted. The units are made in the USA and that was important to us. We are very pleased with our new HVAC and would highly recommend them.